hmmm....
Although that was clearly wishful thinking on edgarryan's part, Lester, I will say that your parent company, D'Concorde, has actually done something very similar for me in the past. Before FRIENDS was released by Warner on DVD, D'Concorde was the one that released its early seasons on VCD. The Season 2 they initially released was PAL format, and as a result, was cropped at the top of the frame when played on NTSC sets. I actually went to their old office in Timog, and they replaced all six VCDs with proper NTSC versions almost a YEAR after I had purchased the discs. No receipt necessary!
That's always stood out for me as the best example of customer care in the local video industry.
