Superman: The Ultimate Collection R3 - GET YOUR DEFECTIVE DISCS REPLACED!

[d4nu65+3R]

What's happening to Warner? 

Ano na bang nangyari dun sa raffle promo nila with Legend and Sweeney Todd?

i saw the list of winners posted at astro sm san laz a few weeks back, when i got a copy of get smart, i think.  i think it's goes that the list was also posted in other branches?

[Moks007]

Latest: I got a call na couple of days ago from the warner lady at Astro makati, near sm..My disc 1 is already there ready for pick up. I still don't have time to drop by..

[allanmandy]

WTF?!

I just came from there this afternoon, with my defective disc in hand (I always bring it with me just in case I drop by and the replacement's already available), and was told by the Warner lady that she still doesn't have copies of the replacement disc! I was told by the Warner lady whom she replaced (she got transferred to MOA) that there are 6 of us PinoyDVD members listed in that branch and they would just contact us if the discs are there. Don't tell me they bring in one disc a time?! This is becoming frustrating already! WARNER..... HELLOOOOOOOOOO!!!!!! 

[firewired]

Frankly speaking, this replacement delay is bizarre, and I'm clueless as to why it's happening. The lists that I sent to Warner seem to be in place since Moks confirmed that there are 6 members waiting in Astro SM Makati. That's the same number I forwarded for that particular outlet.

[Moks007]

WTF?!

I just came from there this afternoon, with my defective disc in hand (I always bring it with me just in case I drop by and the replacement's already available), and was told by the Warner lady that she still doesn't have copies of the replacement disc! I was told by the Warner lady whom she replaced (she got transferred to MOA) that there are 6 of us PinoyDVD members listed in that branch and they would just contact us if the discs are there. Don't tell me they bring in one disc a time?! This is becoming frustrating already! WARNER..... HELLOOOOOOOOOO!!!!!! 

Man warner is really something..Grabe they can't do this simple thing. I'm just out of words. I'm just trying to get my disc, I'm actually sick and tired of making an issue out of this, bec. this is not America. Seems like in the Phils. there is no "Customer rights, convenience"

The warner lady told me that mine is already there, so let us see. I assume the replacement discs of all the people in that list (I saw the list there in their notebook) are already there too. I guess not.. Allanmandy, did you create a scene there and get all mad, raise your voice? Make insults to warner?.. I did this , It seems like you have to get real mad in front of them, thats the only way they will move their butt. I'm thinking of dropping by the next few days, if they will tell me that my disc is not there, I'm ready to throw other warner discs  out the door and create a scene ..

Warner you are just beautiful,  ..mahiya ka naman.

[allanmandy]

Allanmandy, did you create a scene there and get all mad, raise your voice? Make insults to warner?.. I did this , It seems like you have to get real mad in front of them, thats the only way they will move their butt.

Oh, no man. I didn't go that far since I know the staff there are mere messengers to the big bosses. And they've been really helpful in getting my contact details when Warner delivers our discs there (it was the former Warner rep who personally approached me that my name has already been forwarded there by Warner, courtesy of firewired, and she also instructed, in front of me, her replacement to contact me should the disc arrive). Also, I have a friendly reputation there since it's my suking Astro branch. I don't want the staff to feel bad over something they don't have any control in. I'll leave the shouting to you Moks (   ) and freeload on the positive effects of your heightened emotions. Hehehe!

 

[Moks007]

Oh, no man. I didn't go that far since I know the staff there are mere messengers to the big bosses. And they really were expecting for Warner to deliver our discs there. Also, I have a friendly reputation there since it's my suking Astro branch. I don't want the staff to feel bad over something they don't have any control in. I'll leave the shouting to you Moks (   ) and freeload on the positive effects of your heightened emotions. Hehehe!

 

haha.. Ya I buy most of my discs there also hehe..Ya I was throwing insults at warner and not the sales people hehe..Basta if ever you see somebody there going crazy, thats me, that means my disc is not there ..That way they will relay this to Warner and tell them the customers on that list are getting sooo pist off that they really have to do something FAST.

[DVD_Freak]

I think sir Firewired has already done all that he could.  I don't think this will get resolved by this year.  This will drag on and the waiting continues in 2009.

[firewired]

I just spoke with Warner again, and I think it's just a timing issue. They're doing a big audit and inventory count at the moment and that seems to be dragging. They promised to send me an official note before the weekend regarding this issue. They confirmed that the PinoyDVD lists have indeed been sent to the various branches but the replacements are still being processed.

[allanmandy]

As always, thanks firewired for your invaluable help! 

[techdude]

I just spoke with Warner again, and I think it's just a timing issue. They're doing a big audit and inventory count at the moment and that seems to be dragging.

Maybe they are too busy preparing for the release of what promised to be their biggest release of the year...

[Moks007]

I just spoke with Warner again, and I think it's just a timing issue. They're doing a big audit and inventory count at the moment and that seems to be dragging. They promised to send me an official note before the weekend regarding this issue. They confirmed that the PinoyDVD lists have indeed been sent to the various branches but the replacements are still being processed.

Thanks sir firewired, ya hopefully this issue will be resolved quickly. I understand its December but they should have already resolved this issue in November (latest). Warner have been inconsistent bec Sir Esi mentioned (I think)  already received his disc, and mine is also there na a week ago hehe, with a little kulit kulit hehe..ya today I will go get my disc hehe.... It's just a hassle for the customers to go back and forth. Just my opinion

[Moks007]

ok finally got my disc

[allanmandy]

Good for you Moks. I hope to get mine too. Real soon, I hope. RIGHT, WARNER?

[Moks007]

Good for you Moks. I hope to get mine too. Real soon, I hope. RIGHT, WARNER?

Thanks sir, ya got it yesterday, everything went smoothly. I did not have to go wild on them hahaha.. ..Hopefully you will get yours soon. I think you just have to kulit them hehe..

[qwerty765]

I'm supposed to get my replacement disc at Astro SM Makati, but I'm quite hesitant to go there since I'm not sure if the disc is already available.

Since some of you got your replacement discs already, is it safe to assume that mine is already there also?

If no, can someone post a contact number of Astro SM Makati (and whom should I look for) so I could confirm it myself?

Thanks!

[allanmandy]

I passed by Astro Makati this evening, and, surprise surprise, my replacement disc still isn't there! It seems they only had one copy. And since Moks was the first name on their list, he got THE CALL first.

[kahl-el]

Is Astro Podium already accepting the defective disc for replacement ? Went there last week and the lady at the cash register did not seem to know what I was talking about ?

Thanks.

 

[Moks007]

I passed by Astro Makati this evening, and, surprise surprise, my replacement disc still isn't there! It seems they only had one copy. And since Moks was the first name on their list, he got THE CALL first.

Is Astro Podium already accepting the defective disc for replacement ? Went there last week and the lady at the cash register did not seem to know what I was talking about ?

Thanks.

 

Ya thats why I'm so furious with Warner, they are giving us the go-around. We are the customers, and spent at least 3 thou for this set. I'm lucky I got mine na. Actually Makati is kinda far for me also but I frequent there so its not much of a big deal. Imagine if I select Astro sm manila, man probably by June 2009 I still don't have my disc ..Its better I think to select big branches. But I'm surprised astro podium have no idea about this replacement program

I'm supposed to get my replacement disc at Astro SM Makati, but I'm quite hesitant to go there since I'm not sure if the disc is already available.

Since some of you got your replacement discs already, is it safe to assume that mine is already there also?

If no, can someone post a contact number of Astro SM Makati (and whom should I look for) so I could confirm it myself?

Thanks!

Their number is 818-2382. Good luck

[firewired]

Fyi, Warner emailed this last weekend. Been so busy, forgot to post it:

DATE:  05 December 2008
TO: WHV Retailers and Customers
RE:  Superman UCE disc 1
 
As a result of a manufacturing defect  on the Superman UCE disc 1, Warner Home Video Phils. will replace all defective copies bought from our retailers.

Customers need to present the defective Superman UCE disc 1 to WHV Promo Girls from the branch were they purchased the product for it to be replaced. In case that the product was bought via an on-line store, WHV Phils. will get in touch with the said retailer for delivery arrangement to its customers.

WHV Phils. will also require the customers to present a valid identification card.

We have already started sending out the replacements to various branches for customers who had previously submitted their defective discs.

We apologize for any inconvenience that this matter has brought you and are hoping for your continued understanding and support.

Thank You.
 


Rey P. Dato-on
Sales Manager


Noted by:
 


Anthony John S. Rulloda
Sales & Marketing Director

[Dan]

Customers need to present the defective Superman UCE disc 1 to WHV Promo Girls from the branch were they bought the product for it to be replaced.

OT: Girls lang talaga hina-hire nila? 

[ipod fanatic]

how do i get my replacement disc if i got mine thru pinoydvd.biz?

[clea]

how do i get my replacement disc if i got mine thru pinoydvd.biz?

same question pls 

[sstar68]

got my disc today.

[allanmandy]

Finally! I got my replacement disc today. My faith in Warner has been partially restored.

[firewired]

Regarding UCE purchases through PinoyDVD.biz, Warner will advise them next week as to the steps to be taken to initiate this. Randyv and company insisted that replacements should be processed in a way that would minimize inconvenience to customers.

This is a priority btw due to some critical changes in Warner that will be finalized in the next couple of months.

[firewired]

As per randyv, they received reassurances from Warner that the UCEs purchased through PinoyDVD.biz will be replaced. They're just waiting for the mechanics to be approved. Things are a bit hectic now in Warner but this is on their list.

[firewired]

Guidelines are out for the Superman replacement discs for online customers:

• PinoyDVD.biz will contact each customer and schedule an Air21 pickup, free of charge, for the defective disc.
• Upon receipt of the discs, Warner will turn over the corresponding replacements to the PinoyDVD warehouse. These will then be sent via Air21, again free of charge, to all affected customers.

Given Warner's current predicament, it looks like the pick-ups have to happen fairly soon given their shutdown this month. From what I've heard, all deliveries to retailers have already stopped.

[-sniper-]

do the Superman 13-disc UCE DVD currently available at PinoyDVD.biz still contain the defective discs? or have they been replaced already? i'm planning on getting one. thanks so much!

[juanch]

When can we expect Warner to start pulling out stocks from Astro?