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DVD Forum => Stores, Shopping & Rentals => Online Shopping => Topic started by: brutalpanda on Jul 18, 2017 at 10:36 PM

Title: DHL Customs Tax and Service Fee
Post by: brutalpanda on Jul 18, 2017 at 10:36 PM
Hi,

Has anyone tried DHL to bring in an item from US or China?

I'm backing a project via Kickstarter and they are planning to use DHL as their primary courier. While I'm confident on DHL as a service, I have read horror stories on how much they "charge".

The item is less than 200USD (including the shipping fee). Would I be charged with Customs Tax still? And what's the average rate DHL charges for delivery + processing?

Thanks!
Title: Re: DHL Customs Tax and Service Fee
Post by: Arulco on Jul 18, 2017 at 11:00 PM
The last time I ordered something from Massdrop, they shipped the item to me through DHL. The value of the item was also less than $200. DHL did not deliver the item door to door and instead forwarded it to PhilPost. I only paid P112 pesos at my local postal office but damn, the item took about a month before I got it.

On the other hand, I recently ordered another sub $200 item directly from the manufacturer's US web store and paid quite a lot for fedex express shipping thinking that it would breeze through the local customs like before. The item arrived at my doorstep in four days but fedex charged me an extra P560 for a customs clearance fee upon delivery. I've used their service a couple of times already and this has never happened to me before. I guess it's just a matter of luck when it comes to the customs broker and customs officer handling the package.
Title: Re: DHL Customs Tax and Service Fee
Post by: brutalpanda on Jul 19, 2017 at 11:01 AM
Wow, Philpost? Scary but at least it arrived.

For Fedex, that's not bad. I was expecting almost double the item price. I guess the $200 USD limit for import items is being taken seriously. Good for all of us?
Title: Re: DHL Customs Tax and Service Fee
Post by: paolorenzo on Jul 19, 2017 at 11:28 AM
Ingat lang, as forex is now about P51:$1.  So mga $180 lang dapat ipa declare nyo.  And threshold amount is inclusive of shipping charges.

I had the same bad experience with FedEx.  It's an internal FedEx fee.  None of that goes to the government.  I ended up charging the seller the FedEx fees, since agreement was "Free Shipping".
Title: Re: DHL Customs Tax and Service Fee
Post by: arudorin on Jul 25, 2017 at 12:35 PM
What type of product did you purchase from Kickstarter? I've been using DHL for all of my shipments since 2012. As long as you're article is a luxury item, doesn't weigh more than 2KG, and in a small package, you'll will not be charged anything (free).
Title: Re: DHL Customs Tax and Service Fee
Post by: brutalpanda on Jul 27, 2017 at 12:02 PM
Ingat lang, as forex is now about P51:$1.  So mga $180 lang dapat ipa declare nyo.  And threshold amount is inclusive of shipping charges.

I had the same bad experience with FedEx.  It's an internal FedEx fee.  None of that goes to the government.  I ended up charging the seller the FedEx fees, since agreement was "Free Shipping".

Copy sir. I thought 200USD, P10,000 pala yung basis that's why it's affected by forex. I'm more concerned how much DHL will charge on top of the 15USD shipping fee by the seller.
Title: Re: DHL Customs Tax and Service Fee
Post by: brutalpanda on Jul 27, 2017 at 12:07 PM
What type of product did you purchase from Kickstarter? I've been using DHL for all of my shipments since 2012. As long as you're article is a luxury item, doesn't weigh more than 2KG, and in a small package, you'll will not be charged anything (free).

It's an Adnroid Wear smart watch valued at 199USD but sold at a Kickstarter price of 119USD + 15USD shipping fee. Not sure if it can be considered as a luxury item as it's made out of plastic.

I'm pretty sure it's going to be lighter than 2KG but the box is big. Parang rubberband box or slightly bigger (seen an unboxing vid).
Title: Re: DHL Customs Tax and Service Fee
Post by: Stagea on Jul 28, 2017 at 01:15 AM
Hi,

Has anyone tried DHL to bring in an item from US or China?

I'm backing a project via Kickstarter and they are planning to use DHL as their primary courier. While I'm confident on DHL as a service, I have read horror stories on how much they "charge".

The item is less than 200USD (including the shipping fee). Would I be charged with Customs Tax still? And what's the average rate DHL charges for delivery + processing?

Thanks!

I used it for shipping something from the UK in the past. Pagdating ng DHL delivery van sinisingil ako ng taxes, at hindi daw nila marerelease ang item kapag di binayaran since binayaran na ng DHL ang customs ng taxes na naka-quote. Kung sakin lang yung item di ko babayaran at mas mataas pa ang taxes kesa dun sa cost ng item (car part). Pero since pinabili ng dad ko, I paid/claimed it.


Customs did not use the declared value. Hindi ko alam san nila napulot ang value na ginamit nilang basis for taxes. Most likely nagsearch sa internet ng pinakamataas na price for that item.
Title: Re: DHL Customs Tax and Service Fee
Post by: Arulco on Aug 04, 2017 at 02:02 PM
Nag order ako ng driving sim accessory from Poland worth less than P10K a few months ago. Sa DHL express nila pinadala pero medyo mahal yung shipping na siningil sa akin. Door-to-door ang delivery at wala nang additional charges.

Yung mga order ko from Massdrop on the other hand, laging pinapasa ng DHL sa Philpost pero much cheaper ang shipping fee nila plus P112 lang binayad ko para ma claim yung item sa postal office.
Title: Re: DHL Customs Tax and Service Fee
Post by: jambam on Aug 04, 2017 at 08:51 PM
If dhl delivers it may usual customs release fee.  More or less 600.  Iba pa charge ng duties kung mayroon.  My son and I bought won in an Internet draw for a media player and.it was shipped separately thru dhl.. Value was $ 40.. I paid paid 800 and my son was charged 650..

Sent from my E6633 using Tapatalk

Title: Re: DHL Customs Tax and Service Fee
Post by: gambit21 on Aug 05, 2017 at 10:35 AM
recently bought an ibasso pb3 portable amp direct from ibasso for USD200+, shipping included.  DHL delivered door to door, was not charged any taxes at may sms updates pa sa delivery schedule.
Title: DHL Customs Tax and Service Fee
Post by: ♡ lvcdg23™ ✌ on Aug 10, 2017 at 11:11 AM
Bought a gadget from Shen Zhen China yesterday, August 9, 2017...
Item was shipped via DHL Express the same day.
Received the item today, August 10, 2017.
Didn't pay any duties or taxes.
Item value is declared to be $149.99 with shipping weight of 0.5kg.

That was fast...
Title: Re: DHL Customs Tax and Service Fee
Post by: Arulco on Aug 10, 2017 at 12:37 PM
Nakuha ko na kahapon from my local post office yung item ko from Massdrop worth $105 including DHL shipping which weighs in at 1.6kgs. The item shipped out from NJ USA last June 30, 2017 so inabot ng around a month and a half in transit yung package. Dumaan pa siya sa distribution hub ng DHL sa Germany. Only paid P112 to the local post office to claim my item.
Title: Re: DHL Customs Tax and Service Fee
Post by: brutalpanda on Aug 29, 2017 at 11:24 AM
Thanks everyone for the inputs.  I'm confident now not to get charged as my item is less than 200USD. Will let you know how it turns out once I get it October-November if there are no delays. :D

Title: Re: DHL Customs Tax and Service Fee
Post by: Nelson de Leon on Aug 29, 2017 at 11:30 AM
Thanks everyone for the inputs.  I'm confident now not to get charged as my item is less than 200USD. Will let you know how it turns out once I get it October-November if there are no delays. :D



I think customs tax lang ang free below $200. Pero sa VAT, meron pa din.
Title: Re: DHL Customs Tax and Service Fee
Post by: Arulco on Aug 29, 2017 at 06:21 PM
Below P10,000 regardless of the exchange rate and exemption AFAIK.
Title: Re: DHL Customs Tax and Service Fee
Post by: megalomania on Oct 05, 2017 at 01:11 PM
Anybody tried to buy a wheel rim online? ( < $200)
May tax kaya ito pagdating dito?
Saka pwede kaya paisa-isa bili? ;)

Thanks!
Title: Re: DHL Customs Tax and Service Fee
Post by: Nelson de Leon on Oct 05, 2017 at 11:47 PM
Kapag DHL you will be at their mercy kung ano ang i-declare nila na value sa BIR. I dunno if this applies maski may receipt sa item mo.
Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Nov 28, 2017 at 09:59 AM
Here's an ongoing DHL horror story:

I recently ordered 3 blu-ray titles from Amazon UK. Just like in the past, I chose the cheapest shipping option for my package which is always sent via Royal Mail. This has been the case since I started shopping at Amazon.co.uk in 2010. For the very first time, Amazon sent my package through DHL, complete with tracking number; this came as surprise considering I only paid for their standard shopping option. I was able to track my package as it left the fulfillment center in Edinburgh to its arrival here in the Philippines 3 days later. Initially, sabi ko OK to, a- in a short period of time nandito na sa atin in contrast to the normal 15 to 30 days waiting time. Here's the catch: As I was regularly checking the DHL tracking page for updates, the status changed to "Customs  clearance delay" last Sunday. Thinking this must be due to non-working weekend day at Customs, I let it pass until DHL called up last night asking me to submit an OMB (that's right, it's Optical Media Board) clearance. I asked for more details since this is this first time I am required to provide one; I mentioned PHLpost which handles the Royal Mail packages does not require any such clearances/permits in the last 5 Amazon UK blu ray packages delivered to me this year (I got one less than 3 weeks ago).  I also told the rep I got a blu ray package each from FedEx and UPS earlier this year, but both couriers did not require an OMB clearance as well. No further explanation was given but DHL later sent me an email with instructions on how to secure the clearance. It says I need to send an email to OMB to ask for clearance (the email address is not even a government email account). The processing usually takes 3 days and they can get it on my behalf by providing a scanned authorization letter and a valid ID. On top of that, It also stated DHL will charge a minimum of P664 as storage fee after 3 days upon shipment arrival >:( Attached in the mail are 3 documents: a copy of the Amazon invoice, a template for the OMB letter and the OMB circular about the clearance issued in June last year. I sent an email to the local FedEx and UPS inquiring about this clearance. I'll let you know how it goes.

As I have said, this is the first time I'm required to submit OMB clearance. Would appreciate if you could share a similar experience. I googled and only saw 2 incidents: one from reddit and another one from an unfamiliar Kpop forum.
Title: Re: DHL Customs Tax and Service Fee
Post by: backdraft on Nov 28, 2017 at 11:39 AM
^ Did they charge you additional shipping fees for the blu-rays?
Title: Re: DHL Customs Tax and Service Fee
Post by: Oloap on Nov 28, 2017 at 12:01 PM
Here's an ongoing DHL horror story:

I recently ordered 3 blu-ray titles from Amazon UK. Just like in the past, I chose the cheapest shipping option for my package which is always sent via Royal Mail. This has been the case since I started shopping at Amazon.co.uk in 2010. For the very first time, Amazon sent my package through DHL, complete with tracking number; this came as surprise considering I only paid for their standard shopping option. I was able to track my package as it left the fulfillment center in Edinburgh to its arrival here in the Philippines 3 days later. Initially, sabi ko OK to, a- in a short period of time nandito na sa atin in contrast to the normal 15 to 30 days waiting time. Here's the catch: As I was regularly checking the DHL tracking page for updates, the status changed to "Customs  clearance delay" last Sunday. Thinking this must be due to non-working weekend day at Customs, I let it pass until DHL called up last night asking me to submit an OMB (that's right, it's Optical Media Board) clearance. I asked for more details since this is this first time I am required to provide one; I mentioned PHLpost which handles the Royal Mail packages does not require any such clearances/permits in the last 5 Amazon UK blu ray packages delivered to me this year (I got one less than 3 weeks ago).  I also told the rep I got a blu ray package each from FedEx and UPS earlier this year, but both couriers did not require an OMB clearance as well. No further explanation was given but DHL later sent me an email with instructions on how to secure the clearance. It says I need to send an email to OMB to ask for clearance (the email address is not even a government email account). The processing usually takes 3 days and they can get it on my behalf by providing a scanned authorization letter and a valid ID. On top of that, It also stated DHL will charge a minimum of P664 as storage fee after 3 days upon shipment arrival >:( Attached in the mail are 3 documents: a copy of the Amazon invoice, a template for the OMB letter and the OMB circular about the clearance issued in June last year. I sent an email to the local FedEx and UPS inquiring about this clearance. I'll let you know how it goes.

As I have said, this is the first time I'm required to submit OMB clearance. Would appreciate if you could share a similar experience. I googled and only saw 2 incidents: one from reddit and another one from an unfamiliar Kpop forum.

Malaking kalokohan.
Title: Re: DHL Customs Tax and Service Fee
Post by: paolorenzo on Nov 28, 2017 at 12:10 PM
File a refund from Amazon UK.
Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Nov 28, 2017 at 12:29 PM
^ Did they charge you additional shipping fees for the blu-rays?

None, charged for standard shipping only. I already chatted with an Amazon UK CSR asking about their use of DHL instead of Royal Mail. Depende raw sa fulfillment center kung anong carrier ang gagamitin.

Malaking kalokohan.

Sinabi mo bro. Hindi ko alam kung sino ang mas gustong kumita, DHL, OMB o BOC.

File a refund from Amazon UK.

I'm still waiting for a positive development. I made an inquiry to FedEx and UPS, asking them about the OMB clearance, so far only FedEx has responded. FedEx told me that OMB clearance/permit is exempted for any shipment bound to an individual as long as the package contains 6 pieces (titles) or less. I should be exempted since my package contains 3 items only.  I asked for an official document citing this exemption and FedEx sent me a copy of the OMB circular. I emailed DHL regarding this exemption so I'm now waiting for a response. Wish me luck mga bro!
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Nov 28, 2017 at 12:40 PM
^ayos si Fedex! Kudos to them for providing the info

Keep us posted of the outcome
Title: Re: DHL Customs Tax and Service Fee
Post by: Waxx on Nov 28, 2017 at 12:45 PM
None, charged for standard shipping only. I already chatted with an Amazon UK CSR asking about their use of DHL instead of Royal Mail. Depende raw sa fulfillment center kung anong carrier ang gagamitin.

Sinabi mo bro. Hindi ko alam kung sino ang mas gustong kumita, DHL, OMB o BOC.

I'm still waiting for a positive development. I made an inquiry to FedEx and UPS, asking them about the OMB clearance, so far only FedEx has responded. FedEx told me that OMB clearance/permit is exempted for any shipment bound to an individual as long as the package contains 6 pieces (titles) or less. I should be exempted since my package contains 3 items only.  I asked for an official document citing this exemption and FedEx sent me a copy of the OMB circular. I emailed DHL regarding this exemption so I'm now waiting for a response. Wish me luck mga bro!

its their way of charging you "storage fees"...


my wife ordered something abroad.. ok sige exceeded 10k pesos. sabi ko no choice you have to pay taxes na sinisingil ng dhl.. pero nakakatawa is walang official receipt ng boc.. meron is O.R. ng dhl.. so di ko alam kung sa boc ba talaga napunta ang taxes na binayaran...


i told my wife to email DHL to get the official receipt issued by BOC

Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Nov 28, 2017 at 01:07 PM
^ Sharing with you a post I made awhile back:

Blu-ray discs from Amazon.co.jp are quite expensive. I bought a limited edition "The Phantom of the Opera" encoded in Dolby TrueHD for 4,331 yen (P3,251). What made it more expensive was the charges from DHL and customs. I paid a total of P4,960 for this 2-disc title.

Didn't have much choice since Amazon.jp only ships via DHL during that time. Walanghiya talaga kung makapagcharge the customs duties yan DHL. In the same incident quoted above, I remembered looking at DHL/BOC's computation copy of the duties and found it erroneous. I sent them my invoice together with my own computation of the supposed charges. Guess what, DHL relented to my computation- nabawasan ng >P600 yung siningil nila sa akin.
Title: Re: DHL Customs Tax and Service Fee
Post by: toys4geeks on Nov 28, 2017 at 06:24 PM
djan ang pera sa storage fees, kahit anong preclearing mo parang me dahilan pa din at turo nila customs


Sent from my iPhone using Tapatalk
Title: DHL Customs Tax and Service Fee
Post by: toys4geeks on Nov 28, 2017 at 06:30 PM
each item shipped has a customs code so make sure that shows in your order if you can insist esp. from CN

also make sure if you will include the invoice that you can prove you paid that same amount.

kasi they will look it up sa internet and if they see the item is undervalued you need to be ready with your proof of payment .

dhl or air2100 pareho lang yan,

also watch over quantity limits of your items to show its for non commercial


Sent from my iPhone using Tapatalk
Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Nov 28, 2017 at 07:13 PM
^ayos si Fedex! Kudos to them for providing the info

Keep us posted of the outcome

UPS finally answered- their response is similar to FedEx's. In practice, both companies observe the 6-item/optical media exemption. Here is the OMB circular I mentioned above:

(https://i.imgur.com/UnnEj6b.png)

DHL also responded and acknowleged the circular I provided. They are now awaiting OMB's go ahead signal after forwarding the same circular which originally came from OMB.  ::) ::)

Bureaucracy at its finest!!!
Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Nov 28, 2017 at 07:22 PM
djan ang pera sa storage fees, kahit anong preclearing mo parang me dahilan pa din at turo nila customs


Sent from my iPhone using Tapatalk

PHLPost also charges storage fee (P112/package) pero sobra naman sa DHL:

min. P664.38 for 1st 3 days, then (number of days x 2.64 x weight ) + VAT
Title: Re: DHL Customs Tax and Service Fee
Post by: toys4geeks on Nov 28, 2017 at 07:42 PM
PHLPost also charges storage fee (P112/package) pero sobra naman sa DHL:

min. P664.38 for 1st 3 days, then (number of days x 2.64 x weight ) + VAT
raket!


Sent from my iPhone using Tapatalk
Title: Re: DHL Customs Tax and Service Fee
Post by: ricky on Nov 28, 2017 at 08:52 PM
Taga sila sa individual walk in clients. Pero pag corporate iba na presyuhan nila. Siguro yun mga paisa isa doon ang pambawi nila to make more. I still remember nag parating ako tool from germany, yun siningil na tax ni dhl ay more than the shipping hhaha
Title: Re: DHL Customs Tax and Service Fee
Post by: dv187736 on Nov 28, 2017 at 09:30 PM
I used DHL only once. They're not transparent with fees and additional charges. Never used them again. Avoid if possible.
Title: Re: DHL Customs Tax and Service Fee
Post by: Arulco on Nov 29, 2017 at 03:50 PM
May in-transit akong package sa DHL ngayon. Ilang araw nang "clearance delay" sa customs yung tracking updates. Ano kaya ang problema? Worth 2.5K lang naman yung item including shipping. May congestion kaya dahil peak season?
Title: Re: DHL Customs Tax and Service Fee
Post by: t-bone on Nov 29, 2017 at 05:38 PM
raket!

DHL = Highway Robbery >:(
Title: Re: DHL Customs Tax and Service Fee
Post by: brutalpanda on Dec 05, 2017 at 03:12 PM
Just to update everyone. I already received my item.

Surprisingly, no fees at all and DHL delivered right to my doorstep in just one day from leaving Hong Kong. I'm not sure if this was because the Kickstarter vendor was smart enough to put a deflated value ($30 instead of $119) for the item though.

TLDR: No fees, Received great and fast service from DHL.
Title: Re: DHL Customs Tax and Service Fee
Post by: dencio105 on Dec 19, 2017 at 01:06 PM
UPS finally answered- their response is similar to FedEx's. In practice, both companies observe the 6-item/optical media exemption. Here is the OMB circular I mentioned above:

(https://i.imgur.com/UnnEj6b.png)

DHL also responded and acknowleged the circular I provided. They are now awaiting OMB's go ahead signal after forwarding the same circular which originally came from OMB.  ::) ::)

Bureaucracy at its finest!!!

Please give us an update on your shipment. Interested on what will be the result since I am in the same predicament http://www.pinoydvd.com/index.php/topic,216226.0/topicseen.html. Good thing sir oznola pointed out this thread and I just sent an email to DHL regarding the exception.
Title: Re: DHL Customs Tax and Service Fee
Post by: edwn1220 on Dec 21, 2017 at 07:47 AM
You'd be better off if you will contact Amazon UK.

After DHL referred the circular I was able to secure to OMB, they insisted on the clearance submission. I declined to do so since this would mean I will have to pay for DHL services to obtain the clearance, aside from the storage fee and whatever concocted additional charges they can think of. Knowing fully well that Phlpost doesn't ask for one (and later on verified this with FedEx and UPS as well), I refuse to become a willing victim to this obvious racket.

Reach out to Amazon and tell them that you are having difficulty retrieving your package from DHL. In my case, I let them know that I had a bad experience with this courier in the past. Amazon offered a replacement at this point, but I told them that I would gladly accept it as long as  they would not send it via DHL again. The customer service associate cannot guarantee that this will happen since their dispatch team uses carriers depending on their availability and the fulfillment center/s where the BDs will come from. Nevertheless, I politely insisted on choosing Royal Mail or any other ordinary couriers offering standard international shipping which I opted in the first place.

After three days, I received my BDs via UPS. Problem solved ;D

Btw, don't worry about your held up package; under their terms and conditions, DHL has an obligation to return it to Amazon, unless BOC declares abandonment.
Title: Re: DHL Customs Tax and Service Fee
Post by: dencio105 on Dec 21, 2017 at 11:51 AM
You'd be better off if you will contact Amazon UK.

After DHL referred the circular I was able to secure to OMB, they insisted on the clearance submission. I declined to do so since this would mean I will have to pay for DHL services to obtain the clearance, aside from the storage fee and whatever concocted additional charges they can think of. Knowing fully well that Phlpost doesn't ask for one (and later on verified this with FedEx and UPS as well), I refuse to become a willing victim to this obvious racket.

Reach out to Amazon and tell them that you are having difficulty retrieving your package from DHL. In my case, I let them know that I had a bad experience with this courier in the past. Amazon offered a replacement at this point, but I told them that I would gladly accept it as long as  they would not send it via DHL again. The customer service associate cannot guarantee that this will happen since their dispatch team uses carriers depending on their availability and the fulfillment center/s where the BDs will come from. Nevertheless, I politely insisted on choosing Royal Mail or any other ordinary couriers offering standard international shipping which I opted in the first place.

After three days, I received my BDs via UPS. Problem solved ;D

Btw, don't worry about your held up package; under their terms and conditions, DHL has an obligation to return it to Amazon, unless BOC declares abandonment.


Thanks for the heads up bro! Will contact Amazon UK and inform them of my predicament.
Title: Re: DHL Customs Tax and Service Fee
Post by: Frankthetank on Dec 21, 2017 at 02:02 PM
Oh man, after reading from this thread nagdalawang isip na tuloy ako kung oorderin ko itong one of my dream bass:

http://www.musiciansfriend.com/bass/gl-tribute-m2500-5-string-electric-bass

They ship to Pinas, kaso I found out that their shipping partners uses DHL.

Baka mataga ako sa customs tax nito...

Hayyss hanggang pangarap na lang talaga magkaroon ng bass guitar na yan.
Title: Re: DHL Customs Tax and Service Fee
Post by: rochie on Dec 21, 2017 at 02:38 PM
Oh man, after reading from this thread nagdalawang isip na tuloy ako kung oorderin ko itong one of my dream bass:

http://www.musiciansfriend.com/bass/gl-tribute-m2500-5-string-electric-bass

They ship to Pinas, kaso I found out that their shipping partners uses DHL.

Baka mataga ako sa customs tax nito...

Hayyss hanggang pangarap na lang talaga magkaroon ng bass guitar na yan.

deliver it to shipping cart address in the US, then ship it to your home door to door. kung malaki, sea-freight para medyo mura ng konti matatagalan lang but 100% sure no tax.
I've order some multi efx(line6) lastyear from ebay and shipped it to my shippingcart address w/o ano hitch.
Title: Re: DHL Customs Tax and Service Fee
Post by: Frankthetank on Dec 21, 2017 at 03:18 PM
deliver it to shipping cart address in the US, then ship it to your home door to door. kung malaki, sea-freight para medyo mura ng konti matatagalan lang but 100% sure no tax.
I've order some multi efx(line6) lastyear from ebay and shipped it to my shippingcart address w/o ano hitch.

Option ko nga din ang gumamit ng forwarder, kaso ang worry ko baka ihagis hagis lang at ma-mishandle. Someday siguro pag nagpunta ako ng Indonesia baka dun na ako bumili.
Title: Re: DHL Customs Tax and Service Fee
Post by: rochie on Dec 21, 2017 at 03:40 PM
Option ko nga din ang gumamit ng forwarder, kaso ang worry ko baka ihagis hagis lang at ma-mishandle. Someday siguro pag nagpunta ako ng Indonesia baka dun na ako bumili.

I bought tubes and shipped via forwarder, so far wala namang nabasag nung dumating sa akin.
Title: Re: DHL Customs Tax and Service Fee
Post by: Frankthetank on Dec 21, 2017 at 03:51 PM
I bought tubes and shipped via forwarder, so far wala namang nabasag nung dumating sa akin.
that's nice, shippingcart ba yan? via sea or air?

Title: Re: DHL Customs Tax and Service Fee
Post by: rochie on Dec 21, 2017 at 04:52 PM
that's nice, shippingcart ba yan? via sea or air?



via air pag magagaan lang,but yung line6 na multi efx ko dati pina seafreight ko together with some headphone amp and dac/psu kasi mabigat.
Title: Re: DHL Customs Tax and Service Fee
Post by: Frankthetank on Dec 21, 2017 at 05:53 PM
via air pag magagaan lang,but yung line6 na multi efx ko dati pina seafreight ko together with some headphone amp and dac/psu kasi mabigat.
Thanks sir, might consider it again and weigh my options.
Title: Re: DHL Customs Tax and Service Fee
Post by: dencio105 on Feb 01, 2018 at 03:15 PM
You'd be better off if you will contact Amazon UK.

After DHL referred the circular I was able to secure to OMB, they insisted on the clearance submission. I declined to do so since this would mean I will have to pay for DHL services to obtain the clearance, aside from the storage fee and whatever concocted additional charges they can think of. Knowing fully well that Phlpost doesn't ask for one (and later on verified this with FedEx and UPS as well), I refuse to become a willing victim to this obvious racket.

Reach out to Amazon and tell them that you are having difficulty retrieving your package from DHL. In my case, I let them know that I had a bad experience with this courier in the past. Amazon offered a replacement at this point, but I told them that I would gladly accept it as long as  they would not send it via DHL again. The customer service associate cannot guarantee that this will happen since their dispatch team uses carriers depending on their availability and the fulfillment center/s where the BDs will come from. Nevertheless, I politely insisted on choosing Royal Mail or any other ordinary couriers offering standard international shipping which I opted in the first place.

After three days, I received my BDs via UPS. Problem solved ;D

Btw, don't worry about your held up package; under their terms and conditions, DHL has an obligation to return it to Amazon, unless BOC declares abandonment.

Thanks for the heads up bro! Will contact Amazon UK and inform them of my predicament.
Just want to share my update on this: I agreed to apply for the OMB clearance as suggested by DHL and gave them authorization to secure the said clearance from the OMB so that they can withdraw the package from Customs. They said that they will do this for a minimum charge of only P150.00 so I said go, rather go through the trouble of going to the OMD. Now the sad part, when my package was finally delivered and DHL was charging me P1,017.18 which includes storage fees for a single blu ray disc allegedly charged by customs but without any proof! Since the package was already in front of me I decided to just pay and charge it to experience which resulted in me rethinking of my practice of buying blu ray discs from Amazon UK. I thought I should have heeded the advice of edwn1220 to just contact Amazon UK and let DHL handle the problem of my package.

After some time I decided to contact Amazon UK through their chat feature and relayed to them what happened to my last order. The guy on the other end was very accommodating and said that what happened was very unusual and that he will check on the courier. He also refunded the full amount of GBP22.37 that I paid for the BD.

I ended up paying just the P1,017.18 for the BD which is a lot lesser than the purchased price of GBP22.37.
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 10, 2018 at 09:29 AM
Guys ordering something from ali express. The only options are via dhl and ems. Which one is better?
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 10, 2018 at 10:39 AM
i got a shipment from hong kong yesterday delivered by UPS, wala akong binayran kahit singkong duling, it took just three days from when i was notified till the item was delivered to me, chinese new year pa yan....

sadly with AIr21/ and DHL, me mga binayaran ako....sucks...
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 10, 2018 at 10:42 AM
Or fedex?
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 10, 2018 at 10:42 AM
Guys ordering something from ali express. The only options are via dhl and ems. Which one is better?

i ordered stuff from them thru the postal system, if you do this, get a tracking number so you know where your package is on a day to day service,
minsan naunahan pa ang notice from our local customs office,
i just show them the tracking number and that also makes it easy for them..
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 10, 2018 at 10:45 AM
Or fedex?

fedex is air21 here, many years ago i imported heatsinks from conrad engineering in australia, i paid for all the shipping and goods payments,
here came air21, asking for more than 3k pesos, i had to pay...
next, i ordered some sockets from china, again air21 charged me 600+ pesos.....fed up, i gave up on Fedex...
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 10, 2018 at 10:57 AM
Also anyone encountered ali express premium shipping? Meron taxes etc?
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 10, 2018 at 10:58 AM
Thanks for the feedback tony. So no fedex. With ems did you pay for anything extra?
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 10, 2018 at 10:59 AM
for out local customs, 110 pesos, but my large shipment of tubes from the US, i paid 500 pesos, which is not so hard naman...
Title: Re: DHL Customs Tax and Service Fee
Post by: toys4geeks on Feb 10, 2018 at 11:50 AM
mag postal ka na lang , konting wait

watch out for commercial quintity restrictions


Sent from my iPhone using Tapatalk
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 10, 2018 at 03:08 PM
Planning to buy an android head unit for my car. Mga less than 20k. For sure meron taxes, just want the least possible damage hehe
Title: Re: DHL Customs Tax and Service Fee
Post by: CoolTOYZPH on Feb 10, 2018 at 03:53 PM
@elim why not Johnny Air? Less risks.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Feb 10, 2018 at 04:11 PM
Planning to buy an android head unit for my car. Mga less than 20k. For sure meron taxes, just want the least possible damage hehe

From where? My-shopping box has been consistent with my shipments so far.
Title: Re: DHL Customs Tax and Service Fee
Post by: ABCmotorparts on Feb 14, 2018 at 04:34 AM
Magandang negosyo yan ah,
ipunin ko ang order then ship via sea freight,...  >:D
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 14, 2018 at 07:18 AM
Ben Cadiz who is based in Reno, Nevada is a picker of audio gears and speakers, and regularly sends stuff to the philippines...Ben is in FB, vynil gourmet page and many others...
Title: Re: DHL Customs Tax and Service Fee
Post by: ABCmotorparts on Feb 14, 2018 at 07:57 AM
And my name is Ben as well 🤣
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 14, 2018 at 09:10 AM
Ben Silvestre Cadiz....https://www.facebook.com/bcadiz1969
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 14, 2018 at 09:21 AM
thanks for the feedback guys. It's coming from china via aliexpress. Sayang nga eh would have preferred it from the US kahit na mas mahal shipping at least no surprises. 
Title: Re: DHL Customs Tax and Service Fee
Post by: tony on Feb 14, 2018 at 01:21 PM
always get your tracking number so you know the status on a day to day basis..
Title: Re: DHL Customs Tax and Service Fee
Post by: elim on Feb 14, 2018 at 02:47 PM
took the leap and tried via ali express premium shipping. Will do Tony, balitaan ko kayo what the damage will be. Thanks again to everyone.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Mar 29, 2023 at 12:06 PM
Ordered an item from London last Saturday. was curious (and wanted to gamble :D ). The shipment was made via DHL and is out for delivery today.

Tax = PHP 4585.76

sakit. that's on top of the 4K shipping fee. the item i bought costs 20K. overall, mas mura pa din by at least 5K compared to how much the item is being sold locally.

will not do it again :)
Title: Re: DHL Customs Tax and Service Fee
Post by: alvinbaronsia on Mar 29, 2023 at 03:11 PM
Ordered an item from London last Saturday. was curious (and wanted to gamble :D ). The shipment was made via DHL and is out for delivery today.

Tax = PHP 4585.76

sakit. that's on top of the 4K shipping fee. the item i bought costs 20K. overall, mas mura pa din by at least 5K compared to how much the item is being sold locally.

will not do it again :)
why not use shippingcart? although you'll need to pay uk sales tax, i assume it's still cheaper than PH customs tax which includes shipping cost plus vat.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Mar 29, 2023 at 03:34 PM
^as mentioned, i was curious how it will go. i would have opted for shippingcart and similar services but wanted to test the waters going direct.

when i initially computed for tax, it was around 3k+ and was good with that. there were additional charges lang si DHL kaya umabot 4k+.

may kausap nga din ako na pasabuy kaso June pa uwi. that would set me back around 3k lang yata but i didn't have the patience to wait 😁
Title: Re: DHL Customs Tax and Service Fee
Post by: alvinbaronsia on Mar 29, 2023 at 04:04 PM
when i initially computed for tax, it was around 3k+ and was good with that. there were additional charges lang si DHL kaya umabot 4k+.
I see. Good that it's only a thousand more than expected. I only go for direct when the seller includes customs charges so no more surprises. There have been cases where I had to argue with the customs officer and was forced to "haggle".
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Mar 29, 2023 at 04:13 PM
^yeah, if it was gonna be going through the post office, hindi ko na itutuloy at all. yung dapat na 12% tax will be dependent sa sarili nilang interpretion.

below is the breakdown:
(https://i.imgur.com/CwoHr0q.png)
Title: Re: DHL Customs Tax and Service Fee
Post by: alvinbaronsia on Mar 29, 2023 at 05:20 PM
It was with Fedex and DHL actually. The assigned customs officers were using the incorrect code e.g. motorcycle parts were 4% at the time, and they calculated 20% for a non-motorcycle code. Fedex/DHL refers me to the customs officer, and in the cases where I couldn't convince them of the correct code, they would accept the code and ask for a handling fee.
Title: Re: DHL Customs Tax and Service Fee
Post by: synchro_01 on Mar 29, 2023 at 05:45 PM
Ordered an item from London last Saturday. was curious (and wanted to gamble :D ). The shipment was made via DHL and is out for delivery today.

Tax = PHP 4585.76

sakit. that's on top of the 4K shipping fee. the item i bought costs 20K. overall, mas mura pa din by at least 5K compared to how much the item is being sold locally.

will not do it again :)

Hulaan ko Bro Oz...Goodies for the scooter?
Title: Re: DHL Customs Tax and Service Fee
Post by: Pipo_1925 on May 20, 2023 at 10:15 AM
Ordered an item from London last Saturday. was curious (and wanted to gamble :D ). The shipment was made via DHL and is out for delivery today.

Tax = PHP 4585.76

sakit. that's on top of the 4K shipping fee. the item i bought costs 20K. overall, mas mura pa din by at least 5K compared to how much the item is being sold locally.

will not do it again :)

Bro, online ka nagbayad?
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on May 20, 2023 at 10:42 AM
Bro, online ka nagbayad?

yes
Title: Re: DHL Customs Tax and Service Fee
Post by: Pipo_1925 on May 20, 2023 at 10:44 AM
yes

Thanks bro. Much better bayaran ko online kaysa iaabot ko sa mag deliver.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Feb 07, 2024 at 06:43 AM
why not use shippingcart? although you'll need to pay uk sales tax, i assume it's still cheaper than PH customs tax which includes shipping cost plus vat.

tried this na on an order i made the other day. mabilis naman sila mag process once ma-receive yung package. i got confirmation that the order is already on it's way after paying. less than half a day lang after paying the shipping cost na move na nila yung package.

ordered a helmet that costed £235.00. The shipping cost was at $35 via sea with $300 declared value. na discount pa yung shipping when i used a voucher code na para sa HSBC :D and i used BPI cc.

how long does shippingcart take normally pag via sea? estimate kasi is May 16, 2024 pa.
Title: Re: DHL Customs Tax and Service Fee
Post by: radiohead on Feb 07, 2024 at 09:44 AM
tried this na on an order i made the other day. mabilis naman sila mag process once ma-receive yung package. i got confirmation that the order is already on it's way after paying. less than half a day lang after paying the shipping cost na move na nila yung package.

ordered a helmet that costed £235.00. The shipping cost was at $35 via sea with $300 declared value. na discount pa yung shipping when i used a voucher code na para sa HSBC :D and i used BPI cc.

how long does shippingcart take normally pag via sea? estimate kasi is May 16, 2024 pa.


Sea Cargo usually takes 30-45 days from my experience. How big/heavy is that helmet boss? Parang $35 for a small item (i assume) is expensive for sea cargo? Unless packaging is big and heavy. Check out Buy and Ship as an alternative to shipping cart boss.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Feb 07, 2024 at 10:24 AM
(https://s3-us-west-1.amazonaws.com/zone24x7-ocr-prod/uk/images/originals/63-552703-02062024135950-2.png)
Title: Re: DHL Customs Tax and Service Fee
Post by: alvinbaronsia on Feb 07, 2024 at 10:47 AM
how long does shippingcart take normally pag via sea? estimate kasi is May 16, 2024 pa.

If UK, usually mga 2-3 months, but I'm not sure if masmabilis na ngayon. Last time I used UK sea was during mid pandemic era.
Title: Re: DHL Customs Tax and Service Fee
Post by: oznola on Feb 15, 2024 at 09:44 PM
ang tagal!!!!


02/15/2024 01:05:14   Received at LBC Warehouse : LBC Express Inc. - UK Wembley
02/08/2024 07:04:19   Your shipment has been accepted by our forwarding partner.
02/08/2024 07:04:09   Your shipment has been accepted by our forwarding partner.
02/07/2024 00:20:09   Your shipment is packed and will be handed over to our forwarding partner.