Author Topic: Back to the Future disc details  (Read 39980 times)

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Offline kings5504

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Re:Back to the Future disc details
« Reply #120 on: Jul 01, 2003 at 10:23 PM »
I just took the chance in writing as mentioned in the previous posts, btw haven't opened yet my BTTF boxset containing the wrong discs, just curious, is there really a problem with the discs...?

There was a problem with the framing of BTTF 2 & 3 for the first batches of discs released...  I actually compared V1 (uncorrected version) with the V2 discs (corrected version) when i got them...  at first i thought that i wouldn't notice them since 21" TV lang yung ginagamit ko...  pero kitang-kita talaga na mali yung pagka-frame nung scene sa BTTF2 near the start of the movie when Marty was just trying on the jacket so that he'd look like his own son...  Kitang kita na iba talaga yung pagka-frame dun sa V1 compared sa V2... i believe there are links to those screenshots sa previous pages ng thread na to...  If you're going to check your disc, it's around the 20:00 to 25:00 minute mark ata...  sorry, can't remember the exact minute nung scene...
The war is over...  Now bring on the classics on HD!

Offline kings5504

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Re:Back to the Future disc details
« Reply #121 on: Jul 01, 2003 at 10:34 PM »
I can say that their customer service at Universal Studios/Alliance Atlantis Video is excellent considering that they also served international customers.  In addition, they didn't even require international customers to mail their defective discs.

I must say i was pleasantly surprised at how fast and easy it was to get my replacement discs...  when i first got the set and heard about the problem, i just thought that i'd just have to live with the fact that i bought a defective item, since i'm living in an R3 region, yet bought an R1 disc...  i'm glad they replaced our discs as well...

Sana, huwag maisipan ng mga mauutak na kababayan natin na abusuhin ang ganitong serbisyo.

Yup...  My thoughts exactly...
The war is over...  Now bring on the classics on HD!

Offline rafgar

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Re:Back to the Future disc details
« Reply #122 on: Jul 01, 2003 at 10:36 PM »

I just took the chance in writing as mentioned in the previous posts, btw haven't opened yet my BTTF boxset containing the wrong discs, just curious, is there really a problem with the discs...?

Boo2


You may want to go to this site for more information about what's wrong with the first batch of the BTTF boxed set.

rafgar



Offline purple_jedi

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Re:Back to the Future disc details
« Reply #123 on: Jul 04, 2003 at 12:06 PM »
uh-oh, i think most of us will have a problem...

although i have both V1 and V2 already, tried to email Melissa last week for a replacement. Got an email today...

> Hi *****
> Thank you for your email.
>
> We will most certainly replace your discs. However, please be advised that
our procedure has changed and we now require the discs back from our
international customers. Please supply your mailing information and we will
send you a prepaid envelope to return discs 2 and 3 only. Once we have
received the discs at our Head Office, we will send you the replacements.

> Best Regards,
>
> Melissa McGee
> Customer Service Co-ordinator
> Universal/Alliance Atlantis Home Video
> 416-495-3485
> [email protected]

Now, this will definitely take ages to most of us  :'(

Offline rafgar

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Re:Back to the Future disc details
« Reply #124 on: Jul 04, 2003 at 12:38 PM »
uh-oh, i think most of us will have a problem...

although i have both V1 and V2 already, tried to email Melissa last week for a replacement. Got an email today...

> Hi *****
> Thank you for your email.
>
> We will most certainly replace your discs. However, please be advised that
our procedure has changed and we now require the discs back from our
international customers. Please supply your mailing information and we will
send you a prepaid envelope to return discs 2 and 3 only. Once we have
received the discs at our Head Office, we will send you the replacements.

> Best Regards,
>
> Melissa McGee
> Customer Service Co-ordinator
> Universal/Alliance Atlantis Home Video
> 416-495-3485
> [email protected]

Now, this will definitely take ages to most of us  :'(


They must have noticed that a lot of international customers have been requesting for replacements.  I'm sure that a lot of those asking for replacements are not really V2 owners, considering that the process does not require the return of the defective discs.  This was what I was afraid of, as I've stated in an earlier post.  Fortunately, I was able to get my replacements before they changed their procedure.

rafgar
 ::)




« Last Edit: Jul 04, 2003 at 12:41 PM by rafgar »

Offline dni

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Re:Back to the Future disc details
« Reply #125 on: Jul 04, 2003 at 06:12 PM »
this is bad news!   :-\  and i haven't received my V2 copies yet.  ang tagal na...   :'(

how would you know from the box if it is V1 or V2?  may nakasulat ba or anything?

Offline rafgar

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Re:Back to the Future disc details
« Reply #126 on: Jul 04, 2003 at 07:12 PM »
this is bad news!   :-\  and i haven't received my V2 copies yet.  ang tagal na...   :'(

how would you know from the box if it is V1 or V2?  may nakasulat ba or anything?

The following came from the Home Theater Forum thread on the Back to the Future framing problem:

According to Universal, the new packaging has a "V2" printed near the bottom of the screen format/bar code sticker. This will indicate that the set contains the remastered versions of BTTF II and BTTF III. The same "V2" will also appear on the new discs after the copyright language line.

So short answer: there is a small "V2" stamped on a barcode sticker placed on the back of the packages, as well as being stamped on the discs themselves.

It has been confirmed that on replacement discs mailed from Universal the V2 is on the bottom of the disc right after "All Rights Reserved" as seen here:



So far no one has seen V2 in retail boxes, so no one has confirmed the markings on the packages. NO scans of the V2 boxes are available yet as none have appeared in retail stores.[/i]

« Last Edit: Jul 05, 2003 at 08:30 AM by rafgar »

Offline purple_jedi

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Re:Back to the Future disc details
« Reply #127 on: Jul 05, 2003 at 01:37 AM »
OH NO! a new policy again??? ???  ??? this is what i got from melissa just now  :(
Hi L****,

I apologize as it seems our procedure must change once again.  After looking into this, we discovered that we cannot send prepaid envelopes to international customers.  If you have your online receipt, please forward this to me and I will send you the corrected discs.  If you cannot supply this, you will have to send the discs back at your own expense.
 
Our shipping address is:

Back to the Future replacements
Attn: Melissa McGee
2450 Victoria Park Ave.
Toronto, ON, Canada
M2J 4A2
 
Once again, my apologies for the confusion.
 
Best Regards,
Melissa McGee
Customer Service Co-ordinator
Universal/Alliance Atlantis Home Video
416-495-3485
[email protected]

Offline MS

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Re:Back to the Future disc details
« Reply #128 on: Jul 15, 2003 at 01:54 PM »
Just got the new set from Melissa McGee. ;D
Sealed yung pinadala nilang BTTF Trilogy. Request ko kasi palitan nila yung 3 discs kaya pinadala nila Bagong SET.

Almost a month din ako nag-intay...
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Offline dni

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Re:Back to the Future disc details
« Reply #129 on: Jul 15, 2003 at 04:05 PM »
when did you send your request?  mine was mailed june 6 and until now wala pa rin!   :'( :'( :'(

Just got the new set from Melissa McGee. ;D
Sealed yung pinadala nilang BTTF Trilogy. Request ko kasi palitan nila yung 3 discs kaya pinadala nila Bagong SET.

Almost a month din ako nag-intay...

Offline Mr. Hankey

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Re:Back to the Future disc details
« Reply #130 on: Jul 15, 2003 at 08:20 PM »
Request ko kasi palitan nila yung 3 discs kaya pinadala nila Bagong SET.

Why? What was wrong with your first disc, anyway?

Looks like dni and I are the unfortunate two among all those on this forum who originally asked Melissa for replacements...  :'(
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Offline Mrs. T

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Re:Back to the Future disc details
« Reply #131 on: Jul 15, 2003 at 09:16 PM »
Looks like dni and I are the unfortunate two among all those on this forum who originally asked Melissa for replacements...  :'(

Sana makuha na ninyong dalawa yoong replacement discs ninyo.  I know the feeling of waiting and waiting and waiting...

Offline MS

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Re:Back to the Future disc details
« Reply #132 on: Jul 15, 2003 at 10:35 PM »
when did you send your request?  mine was mailed june 6 and until now wala pa rin!   :'( :'( :'(

June 14 ako nag-email. It was mailed June 19 (yun ang nakalagay sa envelope).  Dumating sa post office namin yesterday. Punta ka na lang sa post office nyo para sigurado.
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Offline MS

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Re:Back to the Future disc details
« Reply #133 on: Jul 15, 2003 at 10:39 PM »
Why? What was wrong with your first disc, anyway?

Looks like dni and I are the unfortunate two among all those on this forum who originally asked Melissa for replacements...  :'(

Meron kasi skipping dun sa 1st disc pero wala naman scratches.  Sinubukan ko mag-request ng 3 discs, tapos bagong Set yung pinadala sa akin. ;D

Mr. Hankey,

Try mo rin pumunta sa post office nyo. Baka matagal nang dumating yung discs mo.
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Offline dni

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Re:Back to the Future disc details
« Reply #134 on: Jul 16, 2003 at 01:04 AM »
MS,

How did you know that your discs were already at the post office?  Did you get a notice or pumunta ka lang?  How I wish makuha ko na yung replacements...

dni

June 14 ako nag-email. It was mailed June 19 (yun ang nakalagay sa envelope).  Dumating sa post office namin yesterday. Punta ka na lang sa post office nyo para sigurado.

Offline afterglow

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Re:Back to the Future disc details
« Reply #135 on: Jul 16, 2003 at 06:34 PM »
I sent my request to Melissa McGee on June 23...she sent it out to me on June 25....and I received the discs on my table at the office today, July 16.

All in all, extremely painless.....

Offline dni

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Re:Back to the Future disc details
« Reply #136 on: Jul 16, 2003 at 07:58 PM »
nakakainis na ito ah......   >:( >:( >:(

I sent my request to Melissa McGee on June 23...she sent it out to me on June 25....and I received the discs on my table at the office today, July 16.

All in all, extremely painless.....

Offline MS

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Re:Back to the Future disc details
« Reply #137 on: Jul 17, 2003 at 03:02 AM »
MS,

How did you know that your discs were already at the post office?  Did you get a notice or pumunta ka lang?  How I wish makuha ko na yung replacements...

dni

Pinakuha ko lang sa cousin ko.  Last time kasi na may dumating na package ako, mahigit 1 month na di pa rin dumadating sa akin.  Yun pala 3 weeks na sa post office namin.  Tamad kasi magdala ng notice yung mga mailman dito. >:(
« Last Edit: Jul 17, 2003 at 03:04 AM by MS »
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Offline dni

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Re:Back to the Future disc details
« Reply #138 on: Jul 17, 2003 at 07:41 AM »
thanks MS!   :)
will try to ask someone to go there and check it out.

Offline Mr. Hankey

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Re:Back to the Future disc details
« Reply #139 on: Sep 03, 2003 at 01:20 PM »
;D ;D ;D Hallelujah! ;D ;D ;D
After complaining to CrUzSACK just yesterday that my replacement discs NEVER arrived, I received a postal notice today, and picked the replacement discs up at the post-office, no taxes due.

Almost 4 months since I emailed Melissa! Still, they're here, they're free, so I can't complain.

Has your copy arrived already, dni?
« Last Edit: Sep 03, 2003 at 01:20 PM by Mr. Hankey »
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Offline CrUzSACK

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Re:Back to the Future disc details
« Reply #140 on: Sep 03, 2003 at 01:26 PM »
;D ;D ;D Hallelujah! ;D ;D ;D
After complaining to CrUzSACK just yesterday that my replacement discs NEVER arrived, I received a postal notice today, and picked the replacement discs up at the post-office, no taxes due.

Almost 4 months since I emailed Melissa! Still, they're here, they're free, so I can't complain.

Has your copy arrived already, dni?

Heheheh.  Pinare-route ko yung replacement copy mo, then tinago ko for four months. Eh, na-guilty ako kahapon, so pinadala ko na. ;D Complain ka na rin sa akin, DNI baka bukas dumating rin yung copy mo. ;D

Offline dni

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Re:Back to the Future disc details
« Reply #141 on: Sep 04, 2003 at 12:18 AM »
so funny!!!  i just got home and i am browsing through the recent posts here in pinoydvd....  there is a bunch of mails on my computer table (as in katabi ko lang) and i never bothered looking at them...  isip ko bukas nalang kasi i see a citibank and a destiny envelope, meaning bills lang yan...

then i read Mr. Hankey's posts...  halungkat ako agad sa mga envelopes!!!  and voila!!!!  meron akong registered mail!!!!!!!!!    ;D ;D ;D ;D ;D ;D ;D ;D

[size=10]YAHOO!!!!!!![/size]
« Last Edit: Sep 05, 2003 at 08:45 AM by dni »

Offline dni

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Re:Back to the Future disc details
« Reply #142 on: Sep 04, 2003 at 05:11 PM »
went to the post office kanina and finally got my replacement discs!!   ;D

Offline purple_jedi

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Re:Back to the Future disc details
« Reply #143 on: Sep 05, 2003 at 12:35 AM »
FINALLY!!!
Congrats, dni ;D Enjoy your replacement B2TF trilogy  ;)
« Last Edit: Sep 05, 2003 at 12:37 AM by jlo2 »

Offline circus

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Back To The Future Trilogy DVD
« Reply #144 on: Sep 05, 2003 at 10:31 PM »
I was browsing the net and I saw that the widescreen edition was re released last Sept 2 due to the fact that the 2nd & 3rd discs have framing problems. I am considering buying from Amazon Canada but I am having seconds thoughts cos there might be a difference with its American counterpart.  Any additional info regarding this matter would be greatly appreciated. Thanks.

Offline MS

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Offline ravencreed

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Re:Back To The Future Trilogy DVD
« Reply #146 on: Sep 06, 2003 at 11:43 AM »
the main difference is the packaging which have a french translation for the canadian version.

other than that... wala naman daw. ;)

Offline Koolkat

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Re:Back to the Future disc details
« Reply #147 on: Mar 19, 2004 at 10:35 AM »
Thank God I found this site.  You see I bought the Trilogy on the day i twas released more than a year ago in San Franciso.  It wasn't until I came back here in the Philippines that I found out about the framing errors.  I'm really a die hard fan of this trilogy so this is really a big deal for me.  I just want to ask if I can still return the defective discs at this time?  And if so, can you give me complete instructions on how to get the defective discs be replaced.  I would really appreciate a reply.  Thanks.
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Offline dni

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Re:Back to the Future disc details
« Reply #148 on: Mar 19, 2004 at 05:18 PM »
not sure if you can still return them but check out pages 2, 3 and 4 of this thread  :)  the instructions are there  :)
« Last Edit: Mar 19, 2004 at 05:21 PM by dni »

Offline Koolkat

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Re:Back to the Future disc details
« Reply #149 on: Mar 19, 2004 at 05:39 PM »
Thanx for the tip.  However I already read the new policy.  It seems that they are not accepting replacments anymore.  Sayang.  Anyways, do you know where I can find the v2 of the trilogy?  I prefer region 1  because I alreaddy bought the r3 and it said in the box that it was already the new version but when I palyed it, bttf 3 still had the misframing error.  I returned it already.
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