Author Topic: Cignal satellite cable (Read 918952 times)

darth_rye · « **Reply #3450 on:** Jul 22, 2014 at 07:36 PM »

mga sir tanong lang, nde naman naapektuhan ng glenda ang aking dish. kaso this past couple of days laging nga re-set ung digibox ko ng ilang beses. "wait initialising" napansin ko din sa box ung numeric code lumalabas pero iba-iba. salamat

kingofpain · « **Reply #3451 on:** Jul 22, 2014 at 09:37 PM »

delayed ata ang billing?

turismo1997 · « **Reply #3452 on:** Jul 25, 2014 at 03:03 AM »

Kumusta cignal nyo. Wala pa din sa amin. Hindi parin binabalikan email namin. Hirap pa din tumawag sa trunk line nila. Time to revisit skycable HD thread

rastaman81 · « **Reply #3453 on:** Jul 25, 2014 at 02:32 PM »

Received a bill today, informing me that they will upgrade all plan 790 subscriber this coming September 1, 2014... No choice pala tayo nito. Huhuhu

xgh0st12x · « **Reply #3454 on:** Jul 25, 2014 at 03:49 PM »

^
Meaning youll be moved up to the next higher plan and pay the corresponding charges and get the channels that come with it?

thebat · « **Reply #3455 on:** Jul 25, 2014 at 03:56 PM »

^ ayan na... binabawi na ni MVP lugi nya sa NBA all stars non game event!

Wiggum · « **Reply #3456 on:** Jul 25, 2014 at 05:57 PM »

Kami wala pa rin since Glenda. I emailed Cignal last weekend and finally spoke to a CSR this morning after several attempts during the week. I was told to wait for a text within 3-4 days from their technician. So tunganga muna ulit. I was reassured that a technician will visit within that timeframe and that charges will be adjusted for the service interruption.

Re forced upgrade: di yata pwedeng ipilit 'yan. Don't want to pay extra for channels that I didn't originally subscribe to. Dapat idagdag ng libre.

penti · « **Reply #3457 on:** Jul 26, 2014 at 11:55 AM »

Quote from: Wiggum on Jul 25, 2014 at 05:57 PM

Kami wala pa rin since Glenda. I emailed Cignal last weekend and finally spoke to a CSR this morning after several attempts during the week. I was told to wait for a text within 3-4 days from their technician. So tunganga muna ulit. I was reassured that a technician will visit within that timeframe and that charges will be adjusted for the service interruption.

Noticed na si Cignal may mga partner distributors dito sa provinces, not sure sa GMA. I suggest you get the number of the technician or the distributor he's working for, so next time you can call them directly, di na dadaan sa Cignal hotline na congested after may bagyo.

pentium4 · « **Reply #3458 on:** Jul 26, 2014 at 12:32 PM »

Quote from: darth_rye on Jul 22, 2014 at 07:36 PM

mga sir tanong lang, nde naman naapektuhan ng glenda ang aking dish. kaso this past couple of days laging nga re-set ung digibox ko ng ilang beses. "wait initialising" napansin ko din sa box ung numeric code lumalabas pero iba-iba. salamat

na encounter ko eto

humax ang box ko. do a HARD RESET
unplug unit from main power source then re plug in after 10 minutes.

pentium4 · « **Reply #3459 on:** Jul 26, 2014 at 12:33 PM »

Quote from: Wiggum on Jul 25, 2014 at 05:57 PM

Kami wala pa rin since Glenda. I emailed Cignal last weekend and finally spoke to a CSR this morning after several attempts during the week. I was told to wait for a text within 3-4 days from their technician. So tunganga muna ulit. I was reassured that a technician will visit within that timeframe and that charges will be adjusted for the service interruption.

Re forced upgrade: di yata pwedeng ipilit 'yan. Don't want to pay extra for channels that I didn't originally subscribe to. Dapat idagdag ng libre.

if na mis align lang yan you may try to do a left-right adjustment. just tweak it in millimeter kasi sensitive yan.

as for the force upgrade I will not need the new channels and I'm fine with the old plan. Kung ano pinirmahan ko na monthly yun pa rin dapat.

Wiggum · « **Reply #3460 on:** Jul 27, 2014 at 08:42 AM »

Quote from: penti on Jul 26, 2014 at 11:55 AM

Noticed na si Cignal may mga partner distributors dito sa provinces, not sure sa GMA. I suggest you get the number of the technician or the distributor he's working for, so next time you can call them directly, di na dadaan sa Cignal hotline na congested after may bagyo.

Thanks, sir. Actually, ginawa ko yan after I was frustrated with not being able to contact Cignal. I kept the number of the Cignal territory partner who installed our dish, and asked them if I can negotiate with them directly for a repair visit instead of having to schedule it through Cignal. May charge sila eh - is that appropriate? Kasi kung via Cignal, walang charge. So I said let me try Cignal first. I was also worried I might violate Cignal's T&C if I go directly to the territory partner.

Waxx · « **Reply #3461 on:** Jul 27, 2014 at 12:14 PM »

wala na pala ang discovery turbo..

hays...

plan1590

whilmar_6 · « **Reply #3462 on:** Jul 28, 2014 at 10:34 AM »

Hanggang ngayon wala pa din kaming cable... tssk tssk
Bakit sobrang bagal naman ng responde nila???... tsssk tssk...

San Pedro pacita area here.

Dgame12345 · « **Reply #3463 on:** Jul 28, 2014 at 01:07 PM »

Does cignal produces 5.1 sound quality or just stereo output?

Talkingdongkey · « **Reply #3464 on:** Jul 28, 2014 at 05:55 PM »

Quote from: Dgame12345 on Jul 28, 2014 at 01:07 PM

Does cignal produces 5.1 sound quality or just stereo output?

Dolby stereo yes. But not dolby Surround 5.1

Dgame12345 · « **Reply #3465 on:** Jul 28, 2014 at 07:22 PM »

Sorry for the noob question, but what is the difference between dolby stereo and just the regular stereo?

Saka nakita ko din sa website nila may dolby digital plus sila? What are there differences?
Noticable ba ang difference nun?

turismo1997 · « **Reply #3466 on:** Jul 29, 2014 at 02:10 AM »

I was able to talk to the CSR. Tatawagan daw. Wala pa din. Konti nalang...

xgh0st12x · « **Reply #3467 on:** Jul 29, 2014 at 06:11 AM »

For those whose dishes were affected by glenda and have experienced days if not weeks of service interruption due to dish mis-alignment, will cignal make adjustements to your bill?

After all, responsibility nila ang i restore services nyo (natin) as soon as possible after such incidents.

whilmar_6 · « **Reply #3468 on:** Jul 29, 2014 at 12:50 PM »

My bayad daw ang ganitong service sabi ng cignal daw dahil acts of nature daw ito at hindi covered ng warranty.

Hindi ba dapat eh walang bayad ang ganyan kasi kasama sa service nyo talaga ang mga ganitong pangyayari. Bakit ang meralco hindi naman naningil sa mga customer nila nung mga nagbagsakan ang mga poste at transformer nila? although isa lang ang may-ari nito si MVP.

Sobrang gamahan sa pera?

pentium4 · « **Reply #3469 on:** Jul 29, 2014 at 01:19 PM »

Quote from: whilmar_6 on Jul 29, 2014 at 12:50 PM

My bayad daw ang ganitong service sabi ng cignal daw dahil acts of nature daw ito at hindi covered ng warranty.

Hindi ba dapat eh walang bayad ang ganyan kasi kasama sa service nyo talaga ang mga ganitong pangyayari. Bakit ang meralco hindi naman naningil sa mga customer nila nung mga nagbagsakan ang mga poste at transformer nila? although isa lang ang may-ari nito si MVP.

Sobrang gamahan sa pera?

we are paying subscription fee... walang service fee embeded sa monthly fee.
parang appliance lang binili natin, pag tinamaan ng kidlat at nasira hindi kasama sa warranty yun.
unlike sa other services, kasama lagi ang maintenance fee sa charge naka compute na yun.

sa satellite kasi like sa ibang bansa , dapat kabit and forget na yan. kaso sa atin me bagyo kaya meron case na need talaga service.

PM me whilmar_6 meron ako tropa pwede gawa nyan.

xgh0st12x · « **Reply #3470 on:** Jul 29, 2014 at 02:47 PM »

To be transparent, hindi yung act of nature ang kine-question ko. No brainer yun.

What i was pertaining to is cignal's responsibility to deploy enough service teams in a timely fashion to re-align dishes of affected subscribers.

Some subscribers have been without service for days if not weeks now.
I dont feel that it is fair to charge a subscriber the full monthly subscription fee if cignal does not provide service/maintenance for misaligned dishes in a timely manner.

pentium4 · « **Reply #3471 on:** Jul 29, 2014 at 02:51 PM »

correct, kaya dapat rebate lahat ng affected subs.
kasi di kakayanin ng mga contractor nila ang repair. sa amin nga meron pa 100+ pending for repair. di matap9os kasi umuulan pa at yung iba me pasok sa trabaho.

mujacko2002 · « **Reply #3472 on:** Jul 29, 2014 at 08:37 PM »

Quote from: whilmar_6 on Jul 29, 2014 at 12:50 PM

My bayad daw ang ganitong service sabi ng cignal daw dahil acts of nature daw ito at hindi covered ng warranty.

Hindi ba dapat eh walang bayad ang ganyan kasi kasama sa service nyo talaga ang mga ganitong pangyayari. Bakit ang meralco hindi naman naningil sa mga customer nila nung mga nagbagsakan ang mga poste at transformer nila? although isa lang ang may-ari nito si MVP.

Sobrang gamahan sa pera?

Mabuhay

I am planning to get Cignal sana kaya lang it seems like there's something wrong with their line of thinking. syempre as a company alam mong prone sa typhoons ang Phils. eh di ba dapat ready sila doon? Or at least dapat mag-charge sila for "maintenance" for such occurrence kasi nga the probability na baka masira ang unit because of typhoons. Kakalowkah naman.

kingofpain · « **Reply #3473 on:** Jul 29, 2014 at 11:00 PM »

Quote from: mujacko2002 on Jul 29, 2014 at 08:37 PM

Mabuhay

I am planning to get Cignal sana kaya lang it seems like there's something wrong with their line of thinking. syempre as a company alam mong prone sa typhoons ang Phils. eh di ba dapat ready sila doon? Or at least dapat mag-charge sila for "maintenance" for such occurrence kasi nga the probability na baka masira ang unit because of typhoons. Kakalowkah naman.

nag sisi ako i got Cignal. nag Sky DualDef na lang sana ako $:-\$

crazyhog · « **Reply #3474 on:** Jul 29, 2014 at 11:06 PM »

Sana un maintenance box fee ay not only for the box, covered na sana lahat ng problems. Kaya ako nag Sky Dual Def dahil s maintenance fee/chages nila. Buti na lang:P

turismo1997 · « **Reply #3475 on:** Jul 30, 2014 at 12:25 AM »

CSR said that no additional charges on the alignment of the dish. Still waiting for a call from them

whilmar_6 · « **Reply #3476 on:** Jul 30, 2014 at 10:43 AM »

sobrang tagal ko ng walang cable cignal. tssk tssk. Ilan ba ang technician ng cignal bakit sobrang tagal ng responde nila?

Anyone here kung paano ayusin ang dish allignment at paano ayusin ang digibox? na ireset ko kasi to factory setting.

hope someone here can help on this matter.

Thanks in advance!!

Wiggum · « **Reply #3477 on:** Aug 02, 2014 at 08:21 PM »

Napuntahan na kami finally ng Cignal-appointed technicians. Misaligned lang nga yung dish. If you follow Cignal on Facebook, meron silang DIY video for realigning the dish. Pero medyo mahirap for subscribers like me with dishes that are not easily accessible.

My understanding is after the tech visit, Cignal should make the necessary adjustment to the monthly bill. Hirap lang talaga tumawag sa Cignal to confirm this.

Cignal Agent 09328584588 · « **Reply #3478 on:** Aug 04, 2014 at 08:52 PM »

Mga kapatid, may closed group po tayo sa facebook baka gusto nio po mag join,,
search nio "Cignal TV Forum"

A Close Group intended for CignalTV DTH Subscribers, Installers, Dealers for sharing information and updates. Real time updates on Cignal TV promotions, technical issues and problems.
A community helping each other for the common good.

admin by a great person..

turismo1997 · « **Reply #3479 on:** Aug 04, 2014 at 11:59 PM »

Nakakatatlong incident report na ako. Wala pa din. Disconnect na lanb and switch to sky dual def