I do have a problem regarding an Amazon Marketplace seller. I hope somebody would be able to give me some advice.
I have a friend who stayed in New York City for a month and a half. He will be coming back to Manila on November 4, 2004. Last October 4, I decided to buy a couple of "Like New" used audio CDs from an Amazon Marketplace seller and had the items sent to his NY address so that he could bring them home with him. (A few days later, I again bought a couple of other CDs from another seller.) I was told by the seller (as confirmed by my logging in to his website) that this first purchase of mine was shipped October 6th.
The other stuff that I had bought from other Marketplace sellers have since arrived at my friend's NYC apartment. However, my original October 4 purchase apparently has still not arrived. It is already October 29, and yet, it seems that USPS has been very sluggish in delivering the package.
I have checked with the seller and he quickly gave a reply stating that as per their records, the package containing two CDs was indeed mailed out via USPS last October 6. The seller, though, was gracious enough to ask that he be informed right away if the package does not arrive by week's end. (I actually do not know for what reason.)
In any case, here's my dilemma: Let's first strike out the possibility that my friend will have a neighbor who can receive the package for him even after my friend leaves for Manila (that's because it would be too much already to ask him the favor of following up on the package after he has left NYC. So, what would my options be should this package not arrive by the time my friend comes back to the Philippines?
1. Do I get in touch with the seller directly and tell him that the package did not arrive? If I do so, what likely course of action would a Marketplace Vendor do? Would he replace the goods?
2. Or do I report the seller to Amazon? After all, Amazon does have a guarantee against this kind of situation?
And if I do report to Amazon, would course of action would Amazon take?
I would like to think that the seller was being sincere and helpful by replying to my letter to him and by looking up his records to find out that my package was indeed mailed last October 6. Which makes me think further that the seller meant a lot of goodwill. Assuming that he did mail the package in early October, then it would not be his fault that the package still has not arrived. Thus, I hesitate to report him right away to Amazon. But when I do think about the problem, I think that I have a better chance of getting similar products or at least get a refund if I reported this to Amazon because Amazon does have a guarantee.
I hope somebody can offer me some advice. Maybe somebody out there in pinoydvd has encountered the same kind of problem. I intend to wait it out until November 3 (after all, hindi naman holiday and November 1 sa America), after which I will either write back the seller or report the matter to Amazon.
Please advise.