here's another scenario - also with astroplus.
i used to buy dvd's almost twice a week in that branch until i came across a sealed but with scratch dvd that i bought from them. it seemed that the copy was already returned by another customer but re-sealed.
i immediately called the store and they said that it was the last copy and have to exchange it for something else but since i liked the movie so much i asked someone to get me a copy from another store.
the next day i returned the dvd and they said that i need to replace it with the same title
and meron daw sa kabilang branch pinakuha lang.
another incident was with dvds marked dvd 9 on the cover but containing dvd 5.
and the last experience that really turned me off and made sure that i never buy from that branch again was they have a lot of mispriced items! pag dating sa counter iba ang presyo or iba daw yung promo, different from what was indicated...they'll make you wait for a long time and then when you follow-up, they'll say o anu kukunin mo ba to? - WTF! parang ikaw pa ang naka abala sa kanila! to think that im a regular customer! i may take a long time choosing titles but i buy dvds (regularly), cds and magazines from them!
also noticed iba ang presyo sa podium, the block and sm north main (on some dvds kahit hindi sale ha)
dito nalang ako sa pinoy dvd bibli! (or sa odyssey)