PinoyDVD: The Pinoy Digital Video & Devices Community
Home Theater => Displays => Flat Panels => Topic started by: Reymer on Apr 29, 2014 at 07:07 PM
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Hi. I would just like to share my experience with our samsung lcd tv. Bought last April 2012, despite the negative feedbacks I've read on this brand.
My first lcd tv was a toshiba 32", already 7 yrs old and still running (it was transferred to a condo unit that we rent out when we bought this samsung).
This samsung tv, same with the toshiba before, was used everyday in our bedroom for 2 to 4 hrs. Last week, 2 weeks after the warranty lapsed, white lines appeared and the samsung tech diagnosed a defective board. Repair estimate is 10-15k (you could already buy a bnew tv with this amount).
The sad thing is, just late last year, my sister and I bought a samsung 43F4500 and 51F5000, respectively. Had this happened earlier, we wouldnt even have considered buying this brand.
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tsambahan lang talaga sir sa mga units..lemon units sir pag nasira agad like ilang days or weeks pa lang..I don't think considered lemon ang 2 years..just my opinion..my panasonic pv80 conked out 3 yrs+..and there are a lot of people here still enjoying their pv80..malas malas lang
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Sana nga nasira agad kung under warranty pa, they'll have no excuse but to replace the unit.
Hindi kasi ako sanay sa 2yrs na disposable units.
My sister-in-law even asked the technician: "Talaga bang hindi tumatagal TVs nyo?". He answered: "Medyo ho" :-\
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I bought my first Samsung tv 10 years ago. It's the CRT box type, not the flat panels yet. Two days after the purchase, the remote control died. Still under warranty, the dealer replaced the remote control. About eight months later, the tv turned from a colored one to black and white. I called in for service. The following day a Samsung technician arrived. When I turned on the tv to show it to the tech guy, it returned to being a colored tv again. A few months after the one year warranty lapsed, the remote control died again. Further down the line, the power switch on the tv became very difficult to operate. I cannot believe that even its remote control (two of them) will die in just a matter of months of use. Most other remote controls from other makes last forever, but just not with Samsung. Very, very bad quality control or maybe buying cheap inferior electronic components to put in their electronic gears. It was my first Samsung, and it will also be my last. TV is just kept in storage now collecting dust. My friend bought a Samsung refrigerator. It was used for just one to two years and it conked out. He is also not buying any Samsung products anymore.
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No more samsung for me either. Will just keep my fingers crossed re my 51F5000 :-\
Magaling ang marketing strategy nila. Even at SM Appliance Stores, malaki ang alloted portion sa kanila.
Ang sabi ng tech nung pumunta (when told it was used for an average of 2hrs a day), hindi raw pwede gamitin ng matagal para hindi masira agad :( (Ilang minutes lang kaya dapat?)
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I'm a SAmsung Fanboy, never had problems with my units. ;D
Sa lahat ng brands may ganyang cases.
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unang bili ko ng samsung lcd, nasira agad after a year or so...
hindi lasting.. nagwhite na screen, then ndi na bumalik pix.
kaya balik sony nalang kami. ;D
i never bought any samsung appliance since then. ;)
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Also have bad experiences wit samsung products. Parang class B units yung binebenta sa atin dito from other countries. Sa abroad happy sila sa samsung napakatibay daw(usa,aus) pero dito sa atin hit miss ang story
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Also have bad experiences wit samsung products. Parang class B units yung binebenta sa atin dito from other countries. Sa abroad happy sila sa samsung napakatibay daw(usa,aus) pero dito sa atin hit miss ang story
I've also read one US review, praising samsung's picture quality, but questioning its durability(due to numerous negative feedbacks).
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My case is different. 2011 TV I bought conked out and I called service. They responded promptly and will replace led panel free of charge. Swerte!
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I also bought 55f7100 using 12 hours a day. Hope it lasts. Two years warranty lang.
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Guys/Girls,
I just want to share my experience with Samsung LED TV. It is still under warranty.
As of this time, I am very disappointed with the quality of the 2012 40" 3DTV Samsung. Now, the screen is snowy. Prior to this, when I just bought it, there was a bleeding noticeable only in dark room. They replaced the panel assembly. Bleeding gone. After more than 6 months I wasn't satisfied with the hdmi quality of picture with connected to external drive for watching movie. Out of curiousity I swapped it with the other hdmi port and saw the huge difference. So I got a bad port that spits out a less quality picture. Called samsung and they endorsed me to their accredited service center however the service center was not responding so I called them again and dug into details why only to find out that the service center was blacklisted so I questioned them why give me a blacklisted service center to fix my tv. They can't answer me, they just immediately endorsed me to another service center. The technician went to the house, check my unit I needed to convince him to show the difference in different movie settings. Finally, he agreed by seeing the difference in picture quality. He replaced a board assembly and working again. Again after 5 months my unit conked out again. And I already requested samsung to replace my tv since it is still under warranty. I am truly disappointed with samsung now I am at their mercy I just learned from their admin they disapproved my request. But I also argued that I won't agree. And demanded for replacement, a refund at a value not depreciated or repair my unit and give a 5 year warranty. I told them your unit is a dud. I will have to wait for a week again.
I told their admin that I dealt with samsung aircon before and they replace my unit after replacing freon, condenser and evaporator. Why give me this agonizing process of begging from you. If this is not under warranty I told that I could have thrown this out of my window. Even the samsung rep in the famous mall appliance center told me "Sir, di na kayo nadala sa samsung pangalawa na pala ito". The admin ask the name but I told him the issue is the quality of your tv here your quality control should have detected unit defects coming out of your factory. Now, I ask the samsung admin to give me a name either Korean tech guy so I can talk to him about my case and we can talked about my unit I told him I can handle how technical they are. He begged off and didn't give in.
In the end, either replace, refund, repair and extend for 5 years warranty. Wait mode. :-\
So, kung may tiga Samsung dito lurking around check my tracking number *******910. Hayyyy paubos na nga buhok sa taas at baba mauubos pa sa perhuwesyo ni samsung. >:(
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I've never had a Samsung before but I am considering a 75 inch LED now. Perhaps I need to look at other more reliable brands. How I wish Panasonic would launch its large LED TV's soon.
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Fyi. I just thought you guys/girls ought to know the update on my previous post in this thread regarding my samsung led tv. Samsung handling tv issues is a total crap as well as their policy of replacement. Here's why, last monday I initiated a call to check the status of my replacement approval. The samsung admin approved it but here the catch - even if they replaced it with the latest model the warranty of the original unit will be carried out meaning I still have only around 6 mos remaining. This is disputable. What happens if this new unit conks out again after 6 months, they'll rip me off with their repair cost.
So here goes I went to SMA their customer service I mean SMA very courteous asked me to pick equivalent model so I chose Sony, LG, lastly Samsung model. After a few days I went back at SMA and guess what the Samsung model was approved. However just now, Samsung called me again and they changed the tune, from replacement to refund at a full amount. I agreed just return my money asap because I don't trust samsung anymore in fact I told him I preferred other brand when SMA asked me to pick. That's what I told their admin. How can I trust your brand if you can not even provide a guaranteed full warranty to a brand new replacement. That only means that they do not trust and also do not have confidence on their own design. Oh well, I hope the refund goes well this time.
This is to share my experience because in case you go through the same Samsung crappy process I'm going through now you know. :)
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Thanks for sharing your experience with Samsung. I have not and will never buy a Samsung TV.
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When you buy this brand, prepare yourself for the same agony :-X Walang kwenta ang consumer protection dito sa Pinas, kaya ganyan sila.
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Ive owned a 40eh5300 and currently own a 46f6400.
Neither have given me troubles and pray that the current does not as well.
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Fyi. I just thought you guys/girls ought to know the update on my previous post in this thread regarding my samsung led tv. Samsung handling tv issues is a total crap as well as their policy of replacement. Here's why, last monday I initiated a call to check the status of my replacement approval. The samsung admin approved it but here the catch - even if they replaced it with the latest model the warranty of the original unit will be carried out meaning I still have only around 6 mos remaining. This is disputable. What happens if this new unit conks out again after 6 months, they'll rip me off with their repair cost.
So here goes I went to SMA their customer service I mean SMA very courteous asked me to pick equivalent model so I chose Sony, LG, lastly Samsung model. After a few days I went back at SMA and guess what the Samsung model was approved. However just now, Samsung called me again and they changed the tune, from replacement to refund at a full amount. I agreed just return my money asap because I don't trust samsung anymore in fact I told him I preferred other brand when SMA asked me to pick. That's what I told their admin. How can I trust your brand if you can not even provide a guaranteed full warranty to a brand new replacement. That only means that they do not trust and also do not have confidence on their own design. Oh well, I hope the refund goes well this time.
This is to share my experience because in case you go through the same Samsung crappy process I'm going through now you know. :)
Update lang Guys/Girls, after I think almost 5 months of a grueling and agonizing experience with Samsung. 60+ follow up call via Samsung Hotline( they will not call you when it comes to refunding your money). Talked to different managers making promises that will give you feedback or update nada. 20 email follow-ups. Finally, received the refund. Whewww thank God nakuha ko din. I'll start hunting for a new TV. Samsung is definitely out.
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Just curious do you guys use avr and surge protector? I use both.
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Bought my Samsung 40" LED and 2 Samsung 26" LCD last December 2010, no problem so far.. :) :) :)
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I started with samsungs in the mid 2000's when lcd tv's are freaking expensive. Lg wasn't really on the market yet, parang its down to samsung, sony and toshiba. I remember sony selling double the price of samsung. This is the reason i chose samsung. To me its not fair labeling a brand na puro lemon or whatever. If there is a negative in samsung its the sound, parang mas mahina. But i think they already fixed that. As for other products like aircon, washing machine, after service etc. i can't comment because i don't have any first hand experience. It's normal to have a lemon or something that will conk out faster than others. It happens to other brands too. Yun sa bleeding sakit ng lcd and led yan. I just make sure my tvs are plugged to an avr then to a surge protector.
I have 3 samsungs, one 32 inch, my first lcd, since 2006, still rocking in my daughter's room. Remote lang not working well na so recently got a replacement.
Regarding dead pixels and bleeding, im sure baka meron din sa akin but i dont even mind them. Imo, Don't even bother looking for these, unless it's something drastic, because you might end up changing your tv very often. Kung drastic ibang usapan yan. Dapat talaga laban mo. Pero So far enjoying naman everything that i am viewing with my samsungs. Knocking on wood.
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I used surge protector sa ac inlet and an inline surge protector at the antenna input. I dont have a lightning arrestor sa antenna outside. I dont use avr but normally wide range ang mga power supply ng LED tvs from 90Vac to 264Vac and pag maganda ang design talaga nila it can handle a short high transient voltage surge. Pero better use all protection a friend of mine repairing tv told me na most tv's na nasisira daw is power supply related and yung mga tinatamaan ng lightning.
Ayaw siguro ng Samsung brand sa akin. Aircon ko samsung din, broke down just before its warranty ended but they replaced it with a new aircon. Baka itong grupo ng LED TVs they have a different ways/policy on dealing with customers when it comes to repair/replacement. Iba kasi ang grupo ng LED TVs sa Aircon/Ref.
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Our Samsung plasma tv, which I bought in May 2011, wouldn't turn on normally. I was able to turn it on a couple of times, the screen showed weird picture (parang yung static gray). Then I turned it off an on, wala na. I did it a few more times (turn on-off), until you can hear the audio but has no picture.
The tv was bought at SNS and is out of warranty already. We're located at San Pedro, Laguna.
Question: Would Samsung charge me if I'll have them check my out-of-warranty TV unit?
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Our Samsung plasma tv, which I bought in May 2011, wouldn't turn on normally. I was able to turn it on a couple of times, the screen showed weird picture (parang yung static gray). Then I turned it off an on, wala na. I did it a few more times (turn on-off), until you can hear the audio but has no picture.
The tv was bought at SNS and is out of warranty already. We're located at San Pedro, Laguna.
Question: Would Samsung charge me if I'll have them check my out-of-warranty TV unit?
Pag out of warranty na they will definitely charge you. Normal SOP yan sa lahat. And as far as I know, when you decide to have it repaired, around 25% of the original cost ang repair charge. Ang mga units nowadays, it is modular inside so they will replace whichever module is defective. Check with them if they can repair the defective module on a component level baka makamura ka pa.
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Yung warranty talagang carry over yan kahit nag replace ng new unit. For example in 6 mos time nasira yung tv tapos pinalitan ng bago yung remaining 6 mos na lang warranty mo. Kahit sa motolite battery at goodyear tires ganun din.
Dito samin lahat ng tv samsung wala naman problema lahat
No need to use surge protectors kasi yung mga tv ngayon naka auto volt na switching power supply. 100 to 240 volts kaya nyan hindi masisira
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Pag out of warranty na they will definitely charge you. Normal SOP yan sa lahat. And as far as I know, when you decide to have it repaired, around 25% of the original cost ang repair charge. Ang mga units nowadays, it is modular inside so they will replace whichever module is defective. Check with them if they can repair the defective module on a component level baka makamura ka pa.
Thanks for the reply. How about for diagnosis lang? May idea ba kayo how much they charge? Been calling the Samsung contact center, laging busy yung lines. :-/
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Thanks for the reply. How about for diagnosis lang? May idea ba kayo how much they charge? Been calling the Samsung contact center, laging busy yung lines. :-/
I believe they will charge you sa diagnosis lang. Baka minimal lang. Kasi pupunta diyan yung technician which will incur the transpo. But better call samsung to clarify this matter. Ganyan talaga diyan tagal sumagot tiyaga lang.
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Yung warranty talagang carry over yan kahit nag replace ng new unit. For example in 6 mos time nasira yung tv tapos pinalitan ng bago yung remaining 6 mos na lang warranty mo. Kahit sa motolite battery at goodyear tires ganun din.
Dito samin lahat ng tv samsung wala naman problema lahat
No need to use surge protectors kasi yung mga tv ngayon naka auto volt na switching power supply. 100 to 240 volts kaya nyan hindi masisira
Yun nga problema dito sa atin weak ang customer protection. Based sa experience ko pag si Samsung main ang magpapalit ng bagong model mo ng new unit carry over nga ang warranty. Ito pinagtalunan namin ni samsung eh sabi palitan nila ng new unit tapos carry over lang warranty. Eh bagong unit yan dapat new warranty ganun daw policy. Sinabi ko do you trust your company name? Di makasagot. Nag tip sa akin ang manager ng isang malaking appliance center at ang sabi kung sa amin manggaling ang replacement reset ang warranty mo sir.
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Samsung two 40inch no issues so far....wala na nga lng warranty ..mapa 4years ko lang to ayos na ako hehe... Meron din talagang specific model na may issue ang samsung lalo na ung mga led...same goes with other brand..
Mahirap lang talaga kapag nangyari ung issue ung katatapos lang ng warranty...kainis talaga un...as it happened to my msi laptop before..
Wala kasi stress test ang mga tv para madetermine kong lemon unit...kung meron tips para aware tayo
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I believe they will charge you sa diagnosis lang. Baka minimal lang. Kasi pupunta diyan yung technician which will incur the transpo. But better call samsung to clarify this matter. Ganyan talaga diyan tagal sumagot tiyaga lang.
Thanks, Sir. I was able to get in touch with them already. Quote is around PhP 350 - 650 for check up fee. Re: repair fee, yung affiliated service center daw ang makakapag-quote.
I found in the Internet na ang usual culprit for the issue our TV is experiencing is bad capacitors. May mabibilhan kaya non dito? Mura lang daw kasi yun, I'm afraid na kapag mismong sa Samsung ko binili, masyadong taga sa parts.
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Parang madami atang malas dito sa Samsung, ako swerte! ;D
Samsung Fanboy pa din! O0
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The tech guy went to our house yesterday to check on the unit. After only 15 minutes of checking, he concluded that the defect is on the Y Main board.
Kapag ba ganun yung sira, buong board na talaga papalitan or parts lang nun board?
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The tech guy went to our house yesterday to check on the unit. After only 15 minutes of checking, he concluded that the defect is on the Y Main board.
Kapag ba ganun yung sira, buong board na talaga papalitan or parts lang nun board?
Normally palit buong board yan.
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^Ouch. The tech guy said nag- "short yung triac" nung Y Main board. I asked what caused it, guy didn't give a definitive answer.
Told him our set up is we have AVR (Samwon brand). He said maybe it was the one that cause it to short, and suggested that next time we plug it in 110 V daw. ???
EDIT: Tech guy texted -- repair is PhP 7,050. Y Main is 5250 and labor is PhP1,800. #MahaliaMendez :'(
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^Ouch. The tech guy said nag- "short yung triac" nung Y Main board. I asked what caused it, guy didn't give a definitive answer.
Told him our set up is we have AVR (Samwon brand). He said maybe it was the one that cause it to short, and suggested that next time we plug it in 110 V daw. ???
EDIT: Tech guy texted -- repair is PhP 7,050. Y Main is 5250 and labor is PhP1,800. #MahaliaMendez :'(
Yup all my Samsung tvs I plug to the 110v sa zebra avr ko. Then connect my avr to my belkin surge protector. No problems so far. That's how I plug my tvs and receivers. Mga players ko plugged to bada line conditioner.
The only thing I see where the tvs will break is maybe where dirt will accumulate inside the tv, especially sa Mga boards. The entry point sa tvs where dirt can get in is the bad part imo.
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^Ouch. The tech guy said nag- "short yung triac" nung Y Main board. I asked what caused it, guy didn't give a definitive answer.
Told him our set up is we have AVR (Samwon brand). He said maybe it was the one that cause it to short, and suggested that next time we plug it in 110 V daw. ???
EDIT: Tech guy texted -- repair is PhP 7,050. Y Main is 5250 and labor is PhP1,800. #MahaliaMendez :'(
Triac's are cheap components maybe costing only at around a few hundreds. Tanong mo baka pwedeng component level na lang ang gawin nila.
Also, in case board pa rin palitan kunin mo yung board na sira sa kanila kasama sa binayaran mo yan.
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I'd also like to share my experience. I bought my Samsung Led Tv UA 46D6600 Feb. 2012. June of 2014 the problems came out. Crack sound of the speakers. When the Samsung tech came he told me that it's defective and needs replacement. Frankly speaking, it's not even abused. Speaker cost around 4tho, so I ordered. After 2 days, i realized instead of buying speakers to them I'll just look for a sound bar. So I cancelled my order. After, 1 mo. while watchin, my tv screen turn black. Then after 2 days it has vertical line in the middle of the screen. Same samsung tech guy came and the diagnosis need panel replacement worth 30,500. (You can already buy a brand new tv) Ask him, what's the caused but he can't identify. "Minsan rw talaga ganon ang nangyayari. Swertihan lang kung tatagal ang tv mo." Isn't it bad, you invest for which you think has good quality then it's not. Good thing that i didn't order for speakers. Such a waste of money. Now, i'm still looking for brand with better quality and having a second thought of which to buy.
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I'd also like to share my experience. I bought my Samsung Led Tv UA 46D6600 Feb. 2012. June of 2014 the problems came out. Crack sound of the speakers. When the Samsung tech came he told me that it's defective and needs replacement. Frankly speaking, it's not even abused. Speaker cost around 4tho, so I ordered. After 2 days, i realized instead of buying speakers to them I'll just look for a sound bar. So I cancelled my order. After, 1 mo. while watchin, my tv screen turn black. Then after 2 days it has vertical line in the middle of the screen. Same samsung tech guy came and the diagnosis need panel replacement worth 30,500. (You can already buy a brand new tv) Ask him, what's the caused but he can't identify. "Minsan rw talaga ganon ang nangyayari. Swertihan lang kung tatagal ang tv mo." Isn't it bad, you invest for which you think has good quality then it's not. Good thing that i didn't order for speakers. Such a waste of money. Now, i'm still looking for brand with better quality and having a second thought of which to buy.
Good thing you have waited a bit and did not buy the speakers. Better look for a reliable and durable brand Sir. Mahirap yung sabi ng technician swertehan, no such thing especially if it's your money that is at stake. The problem with after warranties is they will definitely rip off the customer's pocket. Dito ang payback time nila. Buti pa mga CRT, mine lasted for 17 years japan made. I am also in hunting mode to replace my samsung with another brand. If I can extend warranty to more than 2 years that is much better.
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I bought my Samsung plasma 3D TV Nov. 2011. after almost 3 months, vertical line appeared in the center of the panel, I think posted it here before. good thing there's a 2-yr warranty and my TV was replaced w/ a brand new one.
then just last July, after 2 1/2 yrs, a horizontal line appeared on the upper part of the tv. d@mn, just 6 mos. after the warranty! I told my wifey to call Samsung and have it checked and see if how much it will cost to have it repaired. good thing my wife is such a sweet talker hehe, she ask someone from samsung hotline if there is something that can be done w/ our case. samsung offered that we can request for an extended warranty at NO COST! wow! can't believe when we heard that hehe.. so, samsung tech replaced the panel of my TV w/o us spending a single centavo. although 3 mos. lang warranty ng panel.
but because of that, I think I'm done buying a samsung tv.
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UPDATE: Tech guy came in today to replace the Y main board. After testing, the panel displays photo already and there's sound. BUT, the display looks reddish all over and it seems defective already.
Screen is something like this:
(http://cdn.avsforum.com/8/83/525x525px-LL-83f2124f_vbattach224293.jpeg)
When I asked the guy about the possible cause/s, he cannot give a definitive answer. I told him we rarely use the TV. Probably just 10 - 12 hrs max per week (PER WEEK!). He said probably because of heat and electricity issues.
He said he'll come back and try another unit of the Y Main board. But I'm not keeping my hopes up that it will solve the display issue.
Hay, never again, Samsung. Never again!
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Triac's are cheap components maybe costing only at around a few hundreds. Tanong mo baka pwedeng component level na lang ang gawin nila.
Also, in case board pa rin palitan kunin mo yung board na sira sa kanila kasama sa binayaran mo yan.
Asked the tech guy about this. He said it's not possible. May maliliit daw na parts na nakakabit doon sa triac and kapag yun lang daw ang pinalitan, may possibility na it will still conk out daw. Kaya ang solution niya, palit buong board. :-/
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mine too conked out just this week after 2 years of usage. Mine is toshiba and i'm surprised na Samsung yung panel na ginamit.....
hoping na maayos at makita pang part yung technician pa since nakahiwalay yung defective control board sa panel.
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mine too conked out just this week after 2 years of usage. Mine is toshiba and i'm surprised na Samsung yung panel na ginamit.....
hoping na maayos at makita pang part yung technician pa since nakahiwalay yung defective control board sa panel.
There are only 3 major TV panel makers: Samsung, LG and Sharp. They make up 3/4 of the TV panels out there, no matter the TV brand. The remaining 1/4 is catered to mostly by Taiwanese and Chinese companies.
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Asked the tech guy about this. He said it's not possible. May maliliit daw na parts na nakakabit doon sa triac and kapag yun lang daw ang pinalitan, may possibility na it will still conk out daw. Kaya ang solution niya, palit buong board. :-/
My opinion on the technician, I don't believe it will conk out if he is really sure na that component is the culprit. However, ang practice ng mga eto is palit buong board talaga kaya yun ang sinabi sa iyo. The reason kaya ganyan ang skill ng technician kasi si manufacturer they don't really share their schematic diagrams especially marami silang mga technology issue/patents na tinatago na pwedeng copy ng kalaban nila. Yung technician when you ask him ano cause yung reply niya heat/electricity issues kasi mababaw lang talaga alam nila. Kahit sales siguro pag ganito ang troubleshooting pwede ng gumawa. Nung ginawa yung samsung ko prior to them coming sabi ko sa csr na magdala ng mga equipments para gawin sa bahay. Pagdating wala, ako pa ang nagexplain reg sa bleeding issue pati dun sa hdmi issue. Pagbalik ulit nagdala ng module palit I asked ano gawin nila sa defective module, sabi ipadala daw sa main office lang. Yun nga lang after a few months bumigay si Samsung ko ulit at ibang sira. Kaya ayun pina refund ko na lang. Yung sira ng tv tingin ko board yan. Baka sabihin ng technician mo pagbalik lcd sira. Kung ganyan sabihin mo magdala ng lcd para i-testing. To see is to believe. Mabubutas kasi ang bulsa mo niyan.
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mine is samsung lcd tv la32b350, almost 5 years old na, what happened is nawala yung picture but still may sound pa rin sya, then after looking closely, i can see a picture, so the problem is i think the backlight. called the samsung service center, then after 2 days, may dumating na technician, checked the unit, ang diagnosis nya is the power supply kaya palit power supply daw, so medyo naguluhan ako, bakit power supply kung may power naman yung tv. i asked him kung sure na power supply ang problem, and how much ang cost, sabi nya na kesyo kulang na daw yung power going to the panel, and the cost daw is yung office ang makakasagot. after 2 days ulit, service center called me and the price of the power supply is 5k+ less yung 650 na check up fee. i asked them na baka naman pede gawin na lang yung power supply, hindi daw pede kasi assembly type daw. haaayssss...baka mamaya ipagawa ko tapos bigla na naman mawala yung picture then sasabhin nila is panel na problem. sayang lang ibabayad ko power supply.
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My opinion on the technician, I don't believe it will conk out if he is really sure na that component is the culprit. However, ang practice ng mga eto is palit buong board talaga kaya yun ang sinabi sa iyo. The reason kaya ganyan ang skill ng technician kasi si manufacturer they don't really share their schematic diagrams especially marami silang mga technology issue/patents na tinatago na pwedeng copy ng kalaban nila. Yung technician when you ask him ano cause yung reply niya heat/electricity issues kasi mababaw lang talaga alam nila. Kahit sales siguro pag ganito ang troubleshooting pwede ng gumawa. Nung ginawa yung samsung ko prior to them coming sabi ko sa csr na magdala ng mga equipments para gawin sa bahay. Pagdating wala, ako pa ang nagexplain reg sa bleeding issue pati dun sa hdmi issue. Pagbalik ulit nagdala ng module palit I asked ano gawin nila sa defective module, sabi ipadala daw sa main office lang. Yun nga lang after a few months bumigay si Samsung ko ulit at ibang sira. Kaya ayun pina refund ko na lang.
Hi Sir, thanks for your inputs. Medyo diskumpyado nga ako doon sa technician because it only took him 15 mins to diagnose kung anong sira. I felt hindi intensive yung ginawa niyang testing. Parang tinamad lang. Hay.
Can you recommend a highly skilled technician, Sir? Preferably yung pwede home service because the TV is so big and heavy (51").
Yung sira ng tv tingin ko board yan. Baka sabihin ng technician mo pagbalik lcd sira. Kung ganyan sabihin mo magdala ng lcd para i-testing. To see is to believe. Mabubutas kasi ang bulsa mo niyan.
Iba pa po sa y main? Sabi nung technician panel daw.
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@krijtin,
Bumalik ba yung technician to try another board?
Yung technician mo ba accredited ng Samsung?
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@krijtin,
Bumalik ba yung technician to try another board?
Yung technician mo ba accredited ng Samsung?
Hindi na ulit, Sir. Agreement was pupunta daw siya ulit dito to try another Y Main board. No notice yet from the service center. I'll text text them tomorrow to follow up on updates.
The tech is from one of their affiliated service centers in Sta. Rosa, Laguna (we're from San Pedro). I called Samsung customer service hotline and the CSR referred my case to that service center.
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Extension din sila ng samsung hindi sila third party. Ganito pabalikin mo yung technician with a new board since nag commit siya na he will try another board. If bumalik siya and ganun pa din at you have doubts you can ask Samsung csr for another accredited service center but of course since out of warranty ka na you'll be charge for another inspection fee. Ngayon pag papunta na kayo na sasabihin nila panel na problema ready muna ang pocket because mahal. If in case panel palit daw and you want to proceed or kahit hindi basta sabihin mo ipakita mo muna na panel talaga sira sa technician and tell the service center dalin sa house mo yung panel na pang testing para makita mo na yung nga problema. They can do that wag ka pumayag na dalin nila led tv mo.
Yung sa akin dati nakailang palit din ako ng service center thru csr warranty pa kasi. And di ako satisfied sa unang tumingin.
Panel kasi pagsira may makikita kang vertical line sometimes horizontal lines. Yung sa iyo parang not convincing na panel yan. Likely, yung board na nagdrive ng panel mo which is yung sabi ni tech nga na Y board. Wag lang loko yang tech at ang dalin ulit niya sira na Y board to make it look like it's your panel that is defective.
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Update:
1. Two weeks passed by and no notice from the service center. Then I made a follow up. They said they requested two new replacement Y main boards from Samsung and the two turned out to be defective as well. I said I didn't receive any text from them updating me of status. They said they texted daw. I said I would have appreciated if they called me since they didn't receive any reply from me. Deadma sila.
2. Then a week after, they asked me if they can pull out our TV unit. I said I would prefer if they fix it here in our house. They said all replacement parts delivered to them were defective so their head recommended that they fix the unit in their office.
I argued, what is the difference between repairing the unit in our home and fixing it in their office if there's always an issue with the replacement part?
The secretary said, "Para po makita yung actual parts ng unit nyo mam."
I asked, "The tech said the defective part is the Y Main board and he sounded conclusive. Why is there a need na tingnan ulit ang actual parts?"
She said, "Yun nga po mam kaya gusto ipapull out ng head namin dahil sa parts."
I said, "I don't understand kasi kung bakit kailangan ipull out yung unit kung all this time, naghihintay tayo ng gumagana na replacement Y Main board. Unless hindi kayo confident na sinabi ng tech niyo na Y Main board nga yung defective. In that case, I would like to request na dito sa bahay idiagnose yung unit."
She said, "Opo mam y main po yung sira."
I said, "Kung Y Main nga yung defective at sigurado yung tech niyo about it, bakit pa kailangan dalhin yun buong TV sa shop?"
She then replied that she'll ask the technician.
Toinks.
3. After more than a week, they texted at 9 AM that the tech will check our unit again on the same day. I confirmed they can visit at 3 PM. I was at a friend's house and I had to hurry back home. I waited, and waited, and waited. No tech came at 3 PM... neither at 4, 5, and 6 PM.
Then the tech texted at 7 PM if it's okay if he'll go at our house at 8 PM. At freaking 8 in the evening.
Sheng inang yan. Such a waste of time.
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@krijtin
I thought what you did is right na sa house gawin, who knows kasi kung ano ano gawin sa unit mo if they fix it at their office. Sa experience ko with samsung kasi nalaman ko lang din na ginagawa talaga nila sa house ang mga led tv's from the other accredited service provider when I asked their csr to transfer mo to another service center. That is when I learned na blacklisted yung unang binigay nilang service center. Imagine nalaman ko rin lang din sa service center nila blacklisted yung binigay sa akin.
Medyo tumatagal din pala yung repair ng unit mo. Pero a defective Y board is better than a defective led panel kasi pag panel kulang nalang sabihin nila bumili ka ng bago because mahal siya.
In terms of leadtime, mine took I think 5mos 50+ follow ups I did on phone and another I thinks mga 20+ emails to them before we both agreed to refund and they lied about it. Sabi ng pinakamalaking appliance center sa akin kaya nilang paratingin ang replacement unit kahit galing nga manila he even showed ma the approval. Si Samsung naman sabi niya out of stock. Sabi pa nga ni biggest appliance center sa akin na they can issue a new receipt so my warranty will be issued a new one and not a carry over just as what samsung wants at hindi ako pumayag na carry over. In the end, I told Samsung just give me back my money. And pahirapan pa yun halos ayawin ko na manager nila. Grabe very agonizing.
Kaya sabi ko hindi hindi na ako bibili ng Samsung. Btw, nag email pa ako dun sa CEO nilang koreano to appeal because sa website nila he will respond daw. English kasi kaya siguro di naiintindihan nung CEO kuno. Sa top management palang inefficient what more sa lower levels ng organization nila.
i hope na maresolve na ang problem mo sa unit mo at you will not undergo the tedious waitingI went through.
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wow! talaga palang sablay si Sammy... should have known this earlier..
just wanna share my exp for Samsung. 1st bought LED Tv ko yan (UA32D5000) around q4 2011.. Bought it around 25k. im kinda disappointed lang kasi nasira ito after 2years and 7mos.. nabitin ako sa lifespan. di naman bugbugan gamit ko dito... Props to their immediate service but nasaktan ako when i heard na 17thou (w/ 3mos warranty) ang replacement ng panel... haha!
anyway, id like to ask lang hows ur experience with other brand...
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Haven't tried Samsung yet.
Philips and LG LED TV, more than 5yrs bugbugan gamit and still going strong. 2 Philips 42" and 1 LG 32" all bought from Singapore. Also recently bought an LG 32" locally, no problem.
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Yung mga LG TV's ng nephew ko sa sala and room yung thick type na model when I watched them play xbox di pa daw bumibigay more than 5 years na. From what I read in the thread si Sammy wala 2 years bumigay na like mine. Other Sammy naman katatapos lang ng warranty dead na. Bagsak sa meantime before failure.
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Wouldnt place bets on LG neither, hanap hanap lang kayo sa mga threads dito dami ding nightmare stories ng LG.
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Wouldnt place bets on LG neither, hanap hanap lang kayo sa mga threads dito dami ding nightmare stories ng LG.
thanks for the heads up.
would you care to share your experience with LG? thanks.
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I have owned one. A 42lm6200. It was an upgrade from a sammy 40eh5300.
Luckily no issues naman except for the some backlight bleeding. pero you wouldnt notice it naman unless you know what youre looking for. Sold it to upgrade to a sammy 46f6400 late last year. No issues din so far. Except na naliliitan na ako sa kanya ngayon. :p
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Ive got 2 samsungs, a 40b530 which is 6 yrs old (?) and a 37d5000 which is 3 yrs old, both are still going strong and are a lot better in terms of PQ with my brother's LG 40inch LED (model unknown).
All brands have their lemons. LG used to be a lemon brand but quality has leaped tremendously that it's the same as samsung with advancements in TV technology and reliability IMHO. Samsung i guess has gotten so big that quality control has deteriorated. Sony and panasonic have their own share of breakdowns.
Hisense anyone? =)
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Afaik, hisense is all about bluetooth accessories and small headphones like jabra. I'm surprised may hisense na led tv na pala. :)
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i think the capacitors are available at Deco Sir. By the way, Just want to share my 2 cents worth. My
Ninong & Brother in law had their Samsung Ref shipped to my place so i can have it repaired here in Manila. Sad to say the Shamsung tech could not fix the ref. And gave up already then told us to sell it to the junk shop! But we never gave up just yet, my pamangkin was able to do some research and we got a guy who makes storage freezers for a living, Viola! He was able to make it run back to normal again. He maintains all of the freezers in well known food chains. :) He was also able to fix our coke freezer! :)
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i think the capacitors are available at Deco Sir. By the way, Just want to share my 2 cents worth. My
Ninong & Brother in law had their Samsung Ref shipped to my place so i can have it repaired here in Manila. Sad to say the Shamsung tech could not fix the ref. And gave up already then told us to sell it to the junk shop! But we never gave up just yet, my pamangkin was able to do some research and we got a guy who makes storage freezers for a living, Viola! He was able to make it run back to normal again. He maintains all of the freezers in well known food chains. :) He was also able to fix our coke freezer! :)
Hope you share the name and contact number of the guy so pdvd members who have problems with their ref/freezer can contact him.