PinoyDVD: The Pinoy Digital Video & Devices Community
Home Theater => Displays => Flat Panels => Topic started by: gren on Jan 21, 2004 at 08:18 AM
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I've been going through these threads, looking for posts regarding after-sales service , repairs and such but they're basically all over the place. Now as a would-be buyer, I'm concerned about the service issues faced by AV equipment owners as this is the first time I"ll be buying this sort of equipment. Now if some of you folks could add your experiences to this thread, I'm sure a lot of us will appreciate this (not to mention probably affect our buying decisions as well).
The following information, in particular, will be most useful:
Equipment:
Symptoms:
Within Warranty (Yes/No):
Place Repaired:
Service/Repair Cost:
Service/Repair Time:
Additional Comments:
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Just a word of warning to would be buyers of Kolin/Syntax TV's. DONT DO IT.
My LCD TV broke down 3x within 16 months of minimal use. Not just a small break down. They replaced the Mainboard the first time. And again the 3rd time.
Their internal red tape is the worst. One example is when I bought a wall mount for this LCD TV, they found the part in 5 minutes but took them around 40 minutes to invoice it and give out receipt. When I had my TV repaired the 3rd time, it took them 9 days before anyone got to look at it. After 2 days, repair was done and I was going to pick up the unit in the morning but they said that they had to do paperwork before they could release. Long story short, it took them 7 hours before they could release the unit. Talk about red tape.
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This confirmed my previous post regarding the aircon repair that almost took half a year. BEWARE!BEWARE! THIS BRAND SUCK!!!BIG TIME!
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http://pinoydvd.com/board/index.php?topic=64587.0 (http://pinoydvd.com/board/index.php?topic=64587.0)
is your Airconditioner fixed already?
My TV is now fixed, they charged for Labor and some parts only amount P600. Ill see if it breaks down again....
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another thing thats bad is they get accessories:
2nd repair - they got the back panel covers and said that we didnt bring them. after they saw that we were definite that itwas with them, thats the time they found it.
3rd repair - took out the back panel covers and left those at home. they got the TV stand and said that we didnt bring a stand when we brought the unit in. load of bull.
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We gave the aircon away. Panghuli ng talaba. Baka kapitan para may pakinaban
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another thing thats bad is they get accessories:
2nd repair - they got the back panel covers and said that we didnt bring them. after they saw that we were definite that itwas with them, thats the time they found it.
3rd repair - took out the back panel covers and left those at home. they got the TV stand and said that we didnt bring a stand when we brought the unit in. load of bull.
I think service centers' SOP is to list the items they receive. I think they operate 'differently'. ::)
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Yup, I think so too, if they did not note anything that was missing... You could ask for it back or else report them to DTI and let's see what they want >:(
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I think service centers' SOP is to list the items they receive. I think they operate 'differently'. ::)
yes, thats what i thought too.. even small repair shops list accessories they receive when you bring a unit in for repair. others remove all accessories and make you bring them home. Kolin doesnt have a system.
Yup, I think so too, if they did not note anything that was missing... You could ask for it back or else report them to DTI and let's see what they want >:(
in the end, they "found" the TV stand.
only consolation i got is they didnt charge for the main chip repair even if the unit is not under warranty anymore. i think they knew it was defective. they did charge p500 for labor though.
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just 21 days after they "repaired" the tv, its exhibiting the same symptoms. picture turns fuzzy after 15 mins of use. i guess its back to kolin service center. this tv never worked right. very frustrating.
hopefully, this will tell people not to buy this brand.
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I also emailed them a question before regarding air conditioning... they never even replied.
just 21 days after they "repaired" the tv, its exhibiting the same symptoms. picture turns fuzzy after 15 mins of use. i guess its back to kolin service center. this tv never worked right. very frustrating.
hopefully, this will tell people not to buy this brand.
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Used to have Kolin Aircon in a business of mine way back..
So SOP pala yung sucky service nila, from aircon to TV... :D
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I read the feedback too late... We recently purchased a Kolin Airconditioning unit. I'm crossing my fingers that this will not bug down.
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Ill update this thread on what happens to the LCD tv. I think they dont even know what else to do next cause the problem is recurring. I hope they just replace the whole set, maybe i got a lemon set.
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Forgot to update this thread. Brought home the Syntax LCD TV and didnt use it for 2 months. Just connected the set today..
Lo and behold, the set lasted approximately..... 5 hours. Exhibiting the same fuzzy picture. Ill post picture soon.
With Gas prices today and Kolin service center location(Magallanes), I think Ill be spending more on Gas, Man-hours and incidentals getting it fixed.
I have a question: How do I complain to DTI? What are my options? Spent 70++ thousand on this set early 2006 and it sucks.
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i guess swertihan lang, ive had a syntax 27lcd for about 3 years now and it still works perfectly, i even like the nice picture for cable viewing....at first, the first tv had 1 dead pixel in the middle so i asked for a replacement and they obliged. Pero talagang magulo yung magallanes office nila at parang hindi nila alam yung individual responsibilities nila. Lahat sila nagtuturuan on whom will do what.
Yung aircon naman is different kasi sirain talaga yung aircon ng kolins.
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here are pics:
working fine:
(http://img150.imageshack.us/img150/1830/img0365ed9.jpg)
FUZZY:
(http://img136.imageshack.us/img136/8341/img0364wz5.jpg)
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i guess swertihan lang, ive had a syntax 27lcd for about 3 years now and it still works perfectly, i even like the nice picture for cable viewing....at first, the first tv had 1 dead pixel in the middle so i asked for a replacement and they obliged. Pero talagang magulo yung magallanes office nila at parang hindi nila alam yung individual responsibilities nila. Lahat sila nagtuturuan on whom will do what.
Yung aircon naman is different kasi sirain talaga yung aircon ng kolins.
How did you ask for replacement? It's frustrating when I talk with their service personnel, nobody is in charge and instead of admitting that there is something wrong with the set, they place blame on whatever else they think of.
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This is one brand I will avoid at all cost & no matter how cheap they are. :(
Previously I visited their show room to check out their LCD demo.
At that time:
1. They only had one DVD demo on their hand & it wasn't even a good disc. :-\
2. The LCD set was using a composite connection. Asked them to use component cables but they didn't have it at that time. :-X
So I just walked out from the room. Wasted my afternoon & spoiled my mood.
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This is one brand I will avoid at all cost & no matter how cheap they are. :(
Previously I visited their show room to check out their LCD demo.
At that time:
1. They only had one DVD demo on their hand & it wasn't even a good disc. :-\
2. The LCD set was using a composite connection. Asked them to use component cables but they didn't have it at that time. :-X
So I just walked out from the room. Wasted my afternoon & spoiled my mood.
lucky you :D
i just called up the service center, talked with the engineer handling the LCDs. Since he knows the case, he said he'll recommend the mainboard be replaced free. i hope this will solve once and for all the problem. will update thread again
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How did you ask for replacement? It's frustrating when I talk with their service personnel, nobody is in charge and instead of admitting that there is something wrong with the set, they place blame on whatever else they think of.
insist for a replacement kung ganun pa rin problem mo kapag binalik na yung unit mo.
also site mo yung mga conditions sa Consumer Welfare Act para at least masindak ng konti.
keep us updated chief...
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got the LCD TV back today. crossing my fingers that they really fixed it. so far it has surpassed 3 hours of use.
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Just when i was preparing to buy a 42 inch tv from one of the kind members here who pm'd me a price list, while watching tv and playing xbox(HD) on my SAMSUNG LA32S71 .... My samsung lcd Broke down... if i didn't know any better, nagtatampo yata na alam nyang ililipat ko sya ng place sa bahay to make room for a new one, kaya nasira.
After moments of sadness at the sight of my hard earned money turn into a pixalized and multiple boxed unrecognizable images of what is now a broken lcd, i called samsung repair. Which is for all samsung owners is 1-800-10726-7864 (you may need this sooner, but i pray you do not)
The sweet sounding lady, told me that it may be 5 to 6 days before a technician can see my lcd because of the LONG LINE OF REPAIR REQUESTS. I inquired on the "perk" sales pitch of samsung that if my LCD was to be repaired, it would be temporarily replaced with a service unit. She said, quite softly, that this cannot be guaranteed due to availability or technician evaluation (which wouldnt be available in 5 to 6 days). I am quite sure, that the salesperson at glorietta told me of this Gold awarded after service distinction, that they banner every appliance fair in every mall.
As of this time, this golden whatever should be replaced by tin. I wonder if this LONG LINE OF REPAIR REQUEST is a reflection of how samsung lcds perform. I bought mine just last March. And only use it for those special DTS or HD DVD movies i already saw just to get away from the politics of life (i'm sure a lot of you can relate ;) ) or playing xbox360 pretending to be Dwayne Wade or Gilbert Arenas for a few moments before my daughter would ask me to play dora dvds in the Pier-bought 29inch TV (which hasnt broken down since i bought it 2 years ago).
The reply from the service center is quite disheartening. No assurances, no "sorry to hear that sir, we will call you ASAP to keep you posted" and in short, no answers. It gives a bad name to the brand. Buti pa yung surplus, pag nagka-diperensya...sasabihin agad sa yo "balik nyo sir, papalitan natin...no questions whether you threw it out the window or plugged it into a 400w socket ;D
Anyway, Just praying for a light, from this initial dark after sales service of SAMSUNG
Fair Warning pinoy dvd Brothers and Sisters.
Peace
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i feel your pain..you should check out the numerous threads and posts detailing the woes of Samsung DLP owners.
I thought this was isolated to only DLPs..seems its creeped into LCDs as well.
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Wow. Now is the 2nd week of my broken lcd. And Samsung (or at least its service center) is still waiting for the parts that they say will still come from singapore! Oh my gosh. Anyway, i continued my onslaught of calls to the samsung call center, and i have been passed from person to person ... without achieving or assuring me on the time or capacity of repairing my LCD. Apparently my LCD Base Board was the one that got broken, something i guess very vital for a tv i use less than 15 hours a week. Which i only bought last march.
I really cant get over how poorly the After Sales Service of Samsung in my case is. I insisted on the promise that i would get a replacement unit when, if ever, my then 56k LCD would break. But until now, wala pa rin. I would hate to put down samsung like this, i'm sure some of you dont have the same experience, but this really sucks. >:(
I'm on the verge of buying a 42inch plasma from one of our brothers here, but this case is the one thats holding me back ... what if the store or brand i decide to buy has the same out of whack service? Its pretty scary! ???
So to all retailers or brands out there, take care of your customers even after we've left your store with your product in exchange with our hard earned money. Because, for sure our next purchase will surely be from you again.
Again, fair warning to all brothers and sisters here at pinoydvd.
Happy Holidays.
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Actually, most retailers and shops here in the philippines sucks in aftersales service. Only high end shops here do sometimes know how customer service is. What most of them don't know is that keeping existing clients happy is less problematic than looking for new clients.
It doesn't help also that our government sucks in about almost everything, including the right of customers against defects and problems brought about by product inferiority.
If this was done in another country, you could file criminal charges against samsung with all the false claims they gave you prior to sale of product.
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Just when i was preparing to buy a 42 inch tv from one of the kind members here who pm'd me a price list, while watching tv and playing xbox(HD) on my SAMSUNG LA32S71 .... My samsung lcd Broke down... if i didn't know any better, nagtatampo yata na alam nyang ililipat ko sya ng place sa bahay to make room for a new one, kaya nasira.
After moments of sadness at the sight of my hard earned money turn into a pixalized and multiple boxed unrecognizable images of what is now a broken lcd, i called samsung repair. Which is for all samsung owners is 1-800-10726-7864 (you may need this sooner, but i pray you do not)
The sweet sounding lady, told me that it may be 5 to 6 days before a technician can see my lcd because of the LONG LINE OF REPAIR REQUESTS. I inquired on the "perk" sales pitch of samsung that if my LCD was to be repaired, it would be temporarily replaced with a service unit. She said, quite softly, that this cannot be guaranteed due to availability or technician evaluation (which wouldnt be available in 5 to 6 days). I am quite sure, that the salesperson at glorietta told me of this Gold awarded after service distinction, that they banner every appliance fair in every mall.
As of this time, this golden whatever should be replaced by tin. I wonder if this LONG LINE OF REPAIR REQUEST is a reflection of how samsung lcds perform. I bought mine just last March. And only use it for those special DTS or HD DVD movies i already saw just to get away from the politics of life (i'm sure a lot of you can relate ;) ) or playing xbox360 pretending to be Dwayne Wade or Gilbert Arenas for a few moments before my daughter would ask me to play dora dvds in the Pier-bought 29inch TV (which hasnt broken down since i bought it 2 years ago).
The reply from the service center is quite disheartening. No assurances, no "sorry to hear that sir, we will call you ASAP to keep you posted" and in short, no answers. It gives a bad name to the brand. Buti pa yung surplus, pag nagka-diperensya...sasabihin agad sa yo "balik nyo sir, papalitan natin...no questions whether you threw it out the window or plugged it into a 400w socket ;D
Anyway, Just praying for a light, from this initial dark after sales service of SAMSUNG
Fair Warning pinoy dvd Brothers and Sisters.
Peace
Another sad story over Samsung DLP....
Nakikiramay ako Sir :) Sana maayos na lang agad
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samsung/philips are really bad products. dapat e petition na ito
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sony products/services is the best, they replaced my LCD with even (1) one dead pixel... now that is what you call a zero dead pixel policy, medyo mahal nga ng konti presyo ng sony among other brands but you get what you pay for specially in after sales support.
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Today, a sunny sunday, a happy sunday .... my lcd got fixed!!! After almost a month of sadness and anxiety...like santa clause on christmas eve.... the Samsung Technician came and replaced my LCD's, LCD Board... although he didnt ride on a reindeer sleigh and yelling HoHoHo... i was just as happy as he rode off on his owner jeepney, obviously apologetic for the delay in repair. So thats it, a good present from samsung before christmas. Although it did took A LOT of time.
Thanks guys also for the support.
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I'm planning to buy a samsung LCD panel. I think I would put your word into account. Thanks for sharing. Congrats on having your LCD back!
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mga bro, got a problem with my 1 yr old Panasonic LE7. it's now displaying washed out colors and heavy contrast. no matter what i do with the settings, it wont revert back to normal. any idea what this could be before i send it out for servicing? perhaps there is a system reboot or magic buttons that i could do to reset the unit back to normal.
here are the screenshots:
(http://img224.imageshack.us/img224/6504/img5512mu4.th.jpg) (http://img224.imageshack.us/my.php?image=img5512mu4.jpg)
(http://img296.imageshack.us/img296/2054/img5514uh9.th.jpg) (http://img296.imageshack.us/my.php?image=img5514uh9.jpg)
(http://img387.imageshack.us/img387/7672/img5517hl7.th.jpg) (http://img387.imageshack.us/my.php?image=img5517hl7.jpg)
thanks a lot!
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up ko lang ;D
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up again...help even from non panny owners. perhaps you have an idea what could be wrong with my unit. thanks!
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san mo nabili ung unit mo sir? baka pwede sa kanila
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Sight and Sounds. i'm getting other "expert" opinions in this forum before i send it out for servicing. out of warranty na kasi.
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mas ok sir if dun mo rin dadalhin since dun mo siya binili. baka makahingi kayo ng discount sa repairs
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wala pa lang kwenta dito...akala ko magagaling mga tao dito at makakatulong...
Hindi naman po boss! Mahirap kasi mag coment ng basta basta lang... ;)
Anyway, sir yung Sammy 37R8 ko had a very very similar issue like yours after one 1 year of purchase sa Abenson. It even had "Rainbow" pictures too (On all inputs). They replaced a board inside the T.V.
Now it's running fine! Best thing to do sir, is to call your dealer tapos have them send someone over to look.
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Thanks Carlos777 for sharing your similar experience. that's what I was hoping for to get from this forum. it's just a sentiment especially since i was expecting a lot of feedbacks from "experts" here. but hey! since i got one from you, now i know what to do.thanks a lot!
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Tama si anya618. We do not just jump into conversations, giving feedback basta-basta.
"Expert" feedback must come from actual owners, or people with actual experience handling the same unit. Wag ka agad mag-tampo, malas lang siguro at wala masyado pa ang may LE7M, and kung meron man, hindi pa nila na-e-experience ang problem mo.
SnS offers professional calibration. There will be very few who are more "expert" than them. Go give them a call. Sa kanila pa naman nanggaling unit mo.
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who knows, they might do it for free ;D
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thanks for the comments guys! appreciated.
panasonic will be sending a technician to my house to check up on the unit and do repairs for free kasi under warranty pa rin daw. :D
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Guys allow me to just release my frustrations here. According to Panasonic, the panel of my 32LE7M was defective from what they've gathered from the symptoms below. The sad part is that it went kaput after 1 month from warranty expiration! They are advising me to have the panel replaced which is very impractical because i can already buy a new unit for that price.
The technician from Panasonic service center said that the panel for the this model was from Samsung which they have reliability issues. Now they are using Hitachi panels for their units. Now what i dont understand is that since Panasonic knows that they have a reliability issue with the panels, and here is my case, why wont they replace my unit or give me other options (like allow me to purchase another one with a HUGE discount?).
Canon was able to replace my digicam when they had acknowledged that the unit had a defective component even after warranty! Now here's a reputable Japanese company known for quality products selling LEMON products and not even giving owners what's fairly due them.
now Sir Vic from Sight and Sounds (from where i bought the unit) will be trying his best to get the best deal from Panasonic. (crossing my fingers on this one). But i hope someone from PANASONIC is reading this thread and will grow a conscience and help one frustrated owner here.
I was all praises for Panasonic and even recommended it to my friends. Now what will i tell my other friends? and how about your friends?
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up lang...
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if my memroy sreves me right, diba may ang post pa dito minsan that someone from Panasonic is monitoring this thread? ;D
well bro, yan din ang isa sa mga ikinatatakot kong mangyari sakin, i hope vic can/will do somthing about it.
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dito lang lamang ung ibang appliance store, meron kasi silang extended warranty na 2-3 years
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if my memroy sreves me right, diba may ang post pa dito minsan that someone from Panasonic is monitoring this thread? ;D
well bro, yan din ang isa sa mga ikinatatakot kong mangyari sakin, i hope vic can/will do somthing about it.
that's why i put all the details just iin case the Panny guy is indeed monitoring topics. 8) btw isnt there a warranty for LCD panels?
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The technician from Panasonic service center said that the panel for the this model was from Samsung which they have reliability issues. Now they are using Hitachi panels for their units. Now what i dont understand is that since Panasonic knows that they have a reliability issue with the panels, and here is my case, why wont they replace my unit or give me other options (like allow me to purchase another one with a HUGE discount?).
I have nothing to say about your problem with your tv but I totally agree with you here sir. Since they acknowledged that it's their fault and they have issues with their unit, they should be giving you discount or replace your unit for free. I also don't understand why they are selling this kind of unit when in fact they know it has issues. >:(
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papansin lang bro... ;D
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Yun lang pinagtataka ko sa LCD TV warranty sa Pilipinas. Bakit ang usual ay 1 year lang? bakit sa ibang bansa, 2 to 3 years kahit sa LCD panel.
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could it be we are the dumping grounds for LEMON units that's why they wont offer longer warranty periods?
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that's why i put all the details just iin case the Panny guy is indeed monitoring topics. 8) btw isnt there a warranty for LCD panels?
iirc, panels have 2 years warranty .. ask your dealer about it.
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??? >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( :P :P :P :P :P :P :P :P :P :P :P :P :P
haha better delete na nga lang ito bro. hindi naman kailangan magpapansin dito eh. no insults please =P
there are a lot of "experts" here and no need to insult them to get them to speak up. theyre naturally very helpful.
about your tv, ask abt the warranty of the lcd, baka meron aside from just the tv's.
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haha better delete na nga lang ito bro. hindi naman kailangan magpapansin dito eh. no insults please =P
there are a lot of "experts" here and no need to insult them to get them to speak up. theyre naturally very helpful.
about your tv, ask abt the warranty of the lcd, baka meron aside from just the tv's.
i think he just wants to bump the thread .. :)
Spydamang did you ask the dealer regarding the 2 years panel warranty ?
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if they acknowledged na may problema nga sila sa dating supplier/panels, diba dapat iPULL OUT nila lahat ng items nila na galing sa supplier na yun?
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iirc, panels have 2 years warranty .. ask your dealer about it.
ako din bro di ko sure kung ano talga ang totoo sa warranty ng panel, 2 years or 1 year, yung 2 friendly neighborhood sellers natin magkaiba ng sabi eh. ??? ano nga ba talga? hope they can confirm this. and tingin ko this is not dealer option, kung ilang taon man, i think standard manufacturer's warranty yan, so it should not differ kung sino/san nabili as long as Pana honors tha warranty. but i may be wrong.
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hope Sir Vic (Sns) and Jeff (Theaterworks) would confirm what the warranty of panels are of the brands they are carrying. the warranty cards do not necessarily state specifically about the panels.
i hope this experience of mine can somehow influence your choices now when buying a unit especially from a reputable brand like PANASONIC. >:(
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hope Sir Vic (Sns) and Jeff (Theaterworks) would confirm what the warranty of panels are of the brands they are carrying. the warranty cards do not necessarily state specifically about the panels.
i hope this experience of mine can somehow influence your choices now when buying a unit especially from a reputable brand like PANASONIC. >:(
I can feel you right there and would also be completely pissed if the same thing happens to me. But, it does happen even to the very best and most reputable of brands.
Let us know and will also be crossing my fingers for you ;)
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thanks bro for the sentiment. i should post a pix here with me in all tears watching my MKV movies on a 29" CRT (with due respect to CRT owners) :'(
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sana TW and SnS can confirm the number of years ng warranty ng panel.
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Di ba dapat the buyer should clarify the exact warranty conditions at the time of purchase?
On one hand, sa sobrang reasonable ng price ng friendly sellers natin compared to regular appliance stores, I wouldnt be surprised that maker's warranty would be relatively shorter because warranty costs money. "Unclear" maker's warranty happens hindi lang sa Philippines especially when you buy items at legitimate stores at very attractive prices. That doesnt make the item or the store undesirable. Just know the exact conditions of sale before you decide to buy anything this expensive. Who knows kung talagang 1 year lang ang standard maker's warranty for panels in the Philippines.
With all due respect to everybody, and I'm really hoping that your seller would be able to help.
On the other hand, panels shouldnt get seriously busted only after a year of normal usage (whatever happened to 60,000 hours or so panel lifespan???) and kung acknowledged nga ng maker that any component of their product has the possibility to conk out earlier than expected, then it has to be covered by some kind of "special warranty". Hindi naman sila mag-re-recall or stop selling, but would only wait for the problem to occur and then fix it. It happened with my Sony CRT HDTV. 5 years after I bought it, it exhibited a problem which Sony readily admitted as occurring at abnormally high rate for that model. Totally free ang repair.
Good luck!
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normally 1 year warranty ang bigay ng mga appliance stores, in some cases nag ooffer sila ng extended warranty (2 to 3 years) BUT you have to pay extra
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On the other hand, panels shouldnt get seriously busted only after a year of normal usage (whatever happened to 60,000 hours or so panel lifespan???) and kung acknowledged nga ng maker that any component of their product has the possibility to conk out earlier than expected, then it has to be covered by some kind of "special warranty". Hindi naman sila mag-re-recall or stop selling, but would only wait for the problem to occur and then fix it. It happened with my Sony CRT HDTV. 5 years after I bought it, it exhibited a problem which Sony readily admitted as occurring at abnormally high rate for that model. Totally free ang repair.
Good luck!
that's exactly my point Clondalkin. this is an abnormal breakdown vs their declared panel lifespan which Panasonic refuses to act on. Even if SnS purchased it as a parallel import from their supplier in SG, it is still a Panasonic unit and they should feel responsbile as well. What a corporate attitude!
again whoever here is from Panasonic, grow a conscience man and do what a responsible seller should do- take care of its customer! Di lang puro benta nasa isip nyo. The more you delay, the noisier i will get. Who knows, i may have influenced some people here to think twice in buying your gears!
thanks for the support Clondalkin! mabuhay ka!
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I believe that it's really luck that guides us in NOT buying a lemon unit, kahit anong kilatis mo sa unit bago mo bilhin ito. To those who have no problems with their purchases (of course, limited by its lifespan), consider yourself very LUCKY!!!
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Every manufacturer of LCD monitors for PCs take note give two years
(some brands have 3 years like chimei, etc)
warranty but most of the time not to the enduser directly.
Why? some lcds may stay in the store for a looong time so that way by the time its sold it still has claim to one year warranty
when sold to the enduser.
However LCDTVS I'm not familiar with the warranty.
I haven't tried applying for dealership coz they want me to order by
volume agad.
(may papers ako but not the capital)
But i do suspect that dealers can get the two year warranty.
Ive heard that LG has a 3 year warranty.
Still its your dealer who can negotiate for you.
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that's exactly my point Clondalkin. this is an abnormal breakdown vs their declared panel lifespan which Panasonic refuses to act on. Even if SnS purchased it as a parallel import from their supplier in SG, it is still a Panasonic unit and they should feel responsbile as well. What a corporate attitude!
again whoever here is from Panasonic, grow a conscience man and do what a responsible seller should do- take care of its customer! Di lang puro benta nasa isip nyo. The more you delay, the noisier i will get. Who knows, i may have influenced some people here to think twice in buying your gears!
thanks for the support Clondalkin! mabuhay ka!
i think thats the reason why panasonic is overcharging you. im sure you just got a lemon unit, too bad though its over a year old. (which is really upsetting) >:(
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A development guys- Sir Vic of SnS will try to negotiate with the distributor for a direct swap of my unit from LE7 to a new LE8. Reason for this is that the replacement panel of my lemon LE7 cost Php 18K. Rather than having a repaired unit, Sir Vic is keen to having my unit be upgraded to a new unit.
Should i take this offer? or should i opt to get another unit from another brand at the same price or bit more?
it's frustrating to spend for another unit which is totally unplanned!
help? ???
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from le7 to le8 magkano add mo? or free or charge?
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from le7 to le8 magkano add mo? or free or charge?
same price of the replacement panel- Php 18K.
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same price of the replacement panel- Php 18K.
Hmmm...
That's a good offer but take into consideration what you get for that price:
-Both units are only 1080i/720p max
-Both already have dual HDMI inputs
So for 18k it's just like getting a brand new upgrade with an incremental increase in technology over what you already have. Since, this is the route given you, try to see if you can negotiate for a jump to an LX80 (May have to spend a little more, but you're on that boat already). I know it's an unexpected purchase but since you'd be doing so, go for something that has an added feature that both units (LE7/LE8) don't have like the LX80's IPS-Alpha Panel, para naman maramdaman mo yung "upgrade".
IPS-Alpha panel on LX80 = Better viewing angle and faster pixel response rate.
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A development guys- Sir Vic of SnS will try to negotiate with the distributor for a direct swap of my unit from LE7 to a new LE8. Reason for this is that the replacement panel of my lemon LE7 cost Php 18K. Rather than having a repaired unit, Sir Vic is keen to having my unit be upgraded to a new unit.
Should i take this offer? or should i opt to get another unit from another brand at the same price or bit more?
it's frustrating to spend for another unit which is totally unplanned!
help? ???
id take the deal, but as what Carlo777 suggested try to negotiate for an LX80 :)
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So for 18k it's just like getting a brand new upgrade with an incremental increase in technology over what you already have. Since, this is the route given you, try to see if you can negotiate for a jump to an LX80 (May have to spend a little more, but you're on that boat already). I know it's an unexpected purchase but since you'd be doing so, go for something that has an added feature that both units (LE7/LE8) don't have like the LX80's IPS-Alpha Panel, para naman maramdaman mo yung "upgrade".
IPS-Alpha panel on LX80 = Better viewing angle and faster pixel response rate.
thanks for this bro. i was contemplating on getting the LX80 because of the panel but still apprehensive with getting a Panasonic unit (na-phobia na siguro). i'm hoping that Sir Vic would agree to my other proposal of getting another unit/brand. Samsung or LG plasma.
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If the LE80 has Hitachi Displays, then that's IPS-Alpha. Hitachi Displays is the original name of IPS-Alpha.
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thanks sa lahat. napapa-isip tuloy kung ano ang pang-replace... ??? ??? ???
any idea guys?thanks!
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thanks sa lahat. napapa-isip tuloy kung ano ang pang-replace... ??? ??? ???
any idea guys?thanks!
Le8 is slightly better than le7
lx80 or higher bro :)
get the panasonic then confirm the 2 years panel warranty .. :D :D
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or me get LG 32PC5 right? ;D
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or me get LG 32PC5 right? ;D
yeah thats the best option .. unless you want to go 42" ... hehehe palayo ng palayo .. :D :D
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yeah thats the best option .. unless you want to go 42" ... hehehe palayo ng palayo .. :D :D
i'll just stay within my budget muna bro. mahirap magextend galit mrs. hehe to quote my katulong - hwag na po koya... ::)
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i'll just stay within my budget muna bro. mahirap magextend galit mrs. hehe to quote my katulong - hwag na po koya... ::)
Tama sir, stay within a reasonable frame that does not stray away from your projected budget. It's really nice to throw a number of recommendations right now but like I said these things can happen to any brand be it Sammy, LG or Panny. Get the best of what your "senses" tell you with a price range that is still not too far from your projection.
Remember this is an unexpected buy kasi, it's not that you were really shopping for a new unit to begin with. Sa akin mag tatabi na ako ng 25k(SAGAD NA) and try to negotiate for the following units:
Panny LX80 = Ips Alha
Sammy 32A550 = Full HD ka na
or yung LG na plasma, sorry I don't have this unit kaya I can't say anything about it.
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18K for a trade-in, so effectively, the store is offering you like 10K for your busted LCD. Use that 10K discount and get the PV8 or PV80. You'd lively very happily for the next 3 years.
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18K for a trade-in, so effectively, the store is offering you like 10K for your busted LCD. Use that 10K discount and get the PV8 or PV80. You'd lively very happily for the next 3 years.
or until the next unit's LCD goes conkers on me. :D thanks a lot for the replies and support!
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wow ang bait naman ni sir vic of sns. i hope other dealer does this option too.
its like buying your defective lcd for 10K. :o
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good to hear that.. they really take care this issue. buti na lang mabait si sir Vic
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i'll just stay within my budget muna bro. mahirap magextend galit mrs. hehe to quote my katulong - hwag na po koya... ::)
bakit yung longkatuts namin sabi sa tito ko, "sige kuya may kalalagyan ka!"
or until the next unit's LCD goes conkers on me. :D thanks a lot for the replies and support!
dont be so negative, just ask for a distro/panel warranty of 2 years this time .. ;) (ano kaya sobrang kamalasan, power button or whatever naman ang nasira after 13 months .. :D :D .. sorry bad joke .. cant help it ;D )
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got a Toshiba Regza 32AV500 to replace my lemon Panasonic 32LE7M. So far so good. Many thanks to Sir Vic of SnS. Guys, if you are looking for excellent customer service this is the place, Sounds and Sights! +1 to SnS! :D
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got a Toshiba Regza 32AV500 to replace my lemon Panasonic 32LE7M. So far so good. Many thanks to Sir Vic of SnS. Guys, if you are looking for excellent customer service this is the place, Sounds and Sights! +1 to SnS! :D
errr...you mean Sights & Sounds :))
goodluck on the toshiba
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errr...you mean Sights & Sounds :))
goodluck on the toshiba
aw! what does this statement mean bro? is there a problem with toshiba units? :(
im planning to get one for a client and if its bad then ill get another brand for him instead.
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I have a Toshiba LCD, so far so good naman sya. It has been with me for a year na rin naman. :) I think he was not particularly saying that Toshiba LCD's are bad. ;D
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I have decided to make this thread one where member can posts feedbacks in regards to the servicing of damaged/broken/malfunctioning to their respective sellers/distributors.
This is to keep transparency and to help other members in buying new sets, official or otherwise, and the preceding post sales services given to them. I'm sure this will help a lot and will also serve at least a power thread where we can voice out our concerns regarding the brand's reliability or the seller's service.
Carry on. :D
-------READ MY RANT ON THE 6TH POST--------------------
Back reading on the 2008 Panasonic thread you would find that I once had a defect in my LCD, a 37lx80, a so called "staining", which unlike backlight bleeding produces a weird yellow stain that's more pronounced and distracting and in fact in kind of gradually grew. This came about around after 3 months of use.
After 2 months of waiting and getting excuses from Panasonic, with Sir Jeff's help they upgraded and changed me to an 37Lz80 in which I was pleasantly surprised with, and very grateful, around March/April of last Fast forward to today, well about a month ago, these "stains" started to creep again, very yellowish (in the pictures, its not as pronounced but personally it's really yellow), first from the right and then just this week to the left. Also from another angle it seems that it's starting to show up on the upper corners too. This is not just some uniformity issue with backlight, i wish it was. It's far too obvious in watching DVDs and Blu-Rays since having the black bars, top and bottom, really shows this staining.
I need your advice fellow members, my warranty ends in a few months, do I go to the grueling process of availing the new set again? And after that in a few months it will show the "staining" again? There's an almost 2 month old 42LZ80 too in the living room, so far so good, am i just really unlucky? or is there a small sized batch that have these defects? Are there any other owners out there experiencing the same thing?
Pics were taken at an order when i first noticed the stains
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3251.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3260.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3290.jpg)
Take not, again, there not as obvious here in the pictures but personally they're more obvious and really yellow.
Sigh :-\ What to do?
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@vx2
I also saw that on my cousins 37LX80, which looks really bad. At first, we thought it was mere backlight bleeding but I know that this "clouding" effect should not have a "yellowish" haze. It was also replaced by another 37LX80, same thing happened within 2 months or so, in the end we had to switch to another brand.
Please have it replaced with another set, or if possible another brand.
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Thanks Carlo!
SO IT IS INDEED a manufacturing flaw for their 37 inch line. Darn. I hope Jeff and Panasonic could help me figure this out, i guess i'll be going plasma if ever. Sigh. With the time already passed, although not yet thru warranty, i hope i still have a chance in exchanging this one.
Any idea what causes these abnormalities?
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Thanks Carlo!
SO IT IS INDEED a manufacturing flaw for their 37 inch line. Darn. I hope Jeff and Panasonic could help me figure this out, i guess i'll be going plasma if ever. Sigh. With the time already passed, although not yet thru warranty, i hope i still have a chance in exchanging this one.
Any idea what causes these abnormalities?
I don't know if it's a manufacturing defect, but I don't think having a yellow haze is normal in anyway. I know how you feel becuase it really blows the entire picture.
Let me know what happens.
By the way, my cousin settled for a Sammy LCD, he is a gamer, and not a big fan of plasma.
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Thanks for the input, such a shame i really liked the PQ of the set. When watching letterboxed movies and especially noir-ish ones the staining is just unbearable.
I think im far too off for a refund, or even a "brand" or "tier" change. Hoepfully not. Thank you sir!
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I'm sorry for this "RANT" but i feel that i should share this experience, if not to warn, but just to let my frustrated feelings out.
2 weeks have passed since I reported my problem, one of the Pana guys came over and checked the TV week one and then, nothing. I had to call them through a few days and asked for a follow thru and it was then they said the "head" of service here would come with him to my house to "re-check" the set. (First of all, the tech guy already analyzed the d**n set and I even sent pictures to their emails.)
Just a few hours ago around lunch, after a chat, the tech guy called home at around 1:00pm to tell me that he will be coming the head of service (I am driving these words as they soon will be ironically reversed). So I waited, I turned on the set and waited for the stains to come in so that when they arrive and told my parents that I'll be coming in late for work (and even got a small sermon).
and I waited.
and waited...
I called the tech guy back 2:30 to ask what was the hold up and he said he didn't know as the Head of Service, Ulysses (yeah I know, I kid you not that's his name), has not yet picked him up and told me to wait that he'll be calling me back. 5 minutes passed and then the tech guy called me that the head of SERVICE cannot make it since he had a meeting and thus, they won't be coming at all.
And then that's where the i just snapped. I gave the tech guy, and eventually MR HEAD OF SERVICE, a beating. How inconsiderate was this? Especially for a company like Panasonic, no, especially for a person whose title was HEAD OF SERVICE!
My last TV took nigh 3 months to get replaced FYI.
Whew! Sorry for this update. I don't doubt Panasonic makes great sets, but the same could not be said for their service and that should at least take a bit of consideration when you're deciding which brand to buy.
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Vx,
Are you referring to sir Jeff of TW? Did you get your set from there? If so, aren't their pana sets gray market and not under local Panasonic warranty? Or are we talking about a different sir Jeff?
Just want to know if the people you are talking about are local Panasonic distributor service guys.
In any case, I know how you feel. Things like this happen all the time with service providers and not just for electronics. Sales or service personnel schedule and without even giving you notice, they cancel.
Hope you can tell us which Panasonic service this is so we can avoid them. I was considering if it would be better going local Panasonic or gray market. Gray market dealers especially in PDVD are known to give better service than the actual local distro.
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AFAIK,
the Pana units of sir jeff are from panasonic philippines.
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Vx,
Are you referring to sir Jeff of TW? Did you get your set from there? If so, aren't their pana sets gray market and not under local Panasonic warranty? Or are we talking about a different sir Jeff?
I think he is talking about Panasonic, the company itself. Not TheaterWorks or Jeff.
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AFAIK,
the Pana units of sir jeff are from panasonic philippines.
Really? I thought the Pana products being sold by our PDVD friendly resellers were all gray market considering they sell at practically the same price, which is around 20k cheaper than local stocks.
I think he is talking about Panasonic, the company itself. Not TheaterWorks or Jeff.
I'm sure it wasn't sir Jeff of Theaterworks that he was ranting about. Panasonic Philippines naman ang sabi niyang inaaway niya. Just wondering where he got his unit though.
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Yup i specifically pointed out Panasonic itself. >:(
Yup, and I bought my unit from Theatreworks. I'm not ranting on them though, they're still tops in service in my book. :)
Really? I thought the Pana products being sold by our PDVD friendly resellers were all gray market considering they sell at practically the same price, which is around 20k cheaper than local stocks.
Jeff's stock are all LEGIT, DIRECT-FROM-PANASONIC, hence, why I'm taking up my issues with them.
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Yup i specifically pointed out Panasonic itself. >:(
Yup, and I bought my unit from Theatreworks. I'm not ranting on them though, they're still tops in service in my book. :)
Jeff's stock are all LEGIT, DIRECT-FROM-PANASONIC, hence, why I'm taking up my issues with them.
That's good to know... at least I know that we have options other than Anson's if we want local distro stocks... with better service.
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That's good to know... at least I know that we have options other than Anson's if we want local distro stocks... with better service.
Customer service, yes.
Distro service, well... ::) He he
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Customer service, yes.
Distro service, well... ::) He he
Has your problem been resolved yet? Napuntahan na ba ng Panasonic yung unit today?
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actually....... hindi lahat ng items ng SNS and TW are from official sources AFAIK ..... they also have stocks from grey imports ...... (one year in-store warranty saids it all)
SO clear it with Jeff if the unit given to you is indeed supplied by Panasonic Philippines..... if hindi galing sa kanila (Panasonic Philippines)...... well .....it is still not a good reason for bad service but they could have said something :( like they cant repair units not originated from them ... blah blah ....
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Has your problem been resolved yet? Napuntahan na ba ng Panasonic yung unit today?
Yup, finally. I'll update this on how it goes, but so far they said they'll be forwarding this to office etc., and a decision will be made this Saturday daw. Owell, time will tell. :(
I've had a lot of bad luck with these 37" panels, i would like to know who else are having these problems...baka sa 08 panels talaga nila and i'd be SOL once my warranty period expires.
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Yup, finally. I'll update this on how it goes, but so far they said they'll be forwarding this to office etc., and a decision will be made this Saturday daw. Owell, time will tell. :(
I've had a lot of bad luck with these 37" panels, i would like to know who else are having these problems...baka sa 08 panels talaga nila and i'd be SOL once my warranty period expires.
Try to negotiate for a replacement or upgrade.
The 37" models aren't so popular on the boards, but I think the 42lz80 is. Haven't chanced upon any complaints on that unit. Maybe they can allow you to upgrade to that unit?
BTW, what decision are you waiting for? Did you ask na for a replacement or refund? Or are they saying that its normal for this TV?
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Try to negotiate for a replacement or upgrade.
The 37" models aren't so popular on the boards, but I think the 42lz80 is. Haven't chanced upon any complaints on that unit. Maybe they can allow you to upgrade to that unit?
BTW, what decision are you waiting for? Did you ask na for a replacement or refund? Or are they saying that its normal for this TV?
Hmm, the question is would they allow that kind of upgrade? ;D
We also have a 42LZ80 for the living room, so far so good for that unit.
They did admit that this is an anomaly, although they won't say if it's as widespread as I think it is. They said they're looking into replacement but won't say to a date or on to what unit. I kept asking for an extended warranty if it is still a 37 though since my warranty expires in October.
Thanks for your inputs sir, hopefully makikinig sila sayo hehe
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Hmm, the question is would they allow that kind of upgrade? ;D
We also have a 42LZ80 for the living room, so far so good for that unit.
They did admit that this is an anomaly, although they won't say if it's as widespread as I think it is. They said they're looking into replacement but won't say to a date or on to what unit. I kept asking for an extended warranty if it is still a 37 though since my warranty expires in October.
Thanks for your inputs sir, hopefully makikinig sila sayo hehe
Yeah insist to extend the warranty, or better yet, if they'll replace the unit rin naman with a new one, insist on an upgrade kahit dagdagan mo na lang. Although baka malaki ang difference kung local pana unit ito. Update us na lang with what happens.
Good luck.
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I have a Panasonic 32LX77. I have it diagnosed sa Panasonic Service Center thru TW. Panasonic told me that the panel is now toasted. Replacing the panel is more than a brand new unit. :(
If anybody is interested in the rest of the parts, please PM me.
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They came again earlier... to get the serial number. ::) lol, I could have texted them for that.
Anyway, they said next week they'll drop by with the new unit. I'm guessing it's the same 37" panel. All I can do now is request that they extend my warranty +6 months hopefully, just to be sure that nothing happens. And I wait...
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Well at least service isn't useless. Sobrang inefficient lang.
Maybe the other 37" owners here can let you know if they experience the same problem.
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panasonic is good with their plasma pero sa LCD Sony na lang kayo or even LG. Ive heard a lot of complaints on Pansonic LCD's.
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i own an 37lx80. it's been with me for 10 months. i don't experience any problems naman na ganyan na may bleeding na light. i also got it from sir jeff. i guess we can't really avoid lemon units.
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Wow!!! This thread is a downer for me since I'm seriously considering the 37LZ800. Do you guys think something will happen if this is escalated to DTI? Please do give us an update. Thanks.
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Wow!!! This thread is a downer for me since I'm seriously considering the 37LZ800. Do you guys think something will happen if this is escalated to DTI? Please do give us an update. Thanks.
So far no need naman for DTI since Panasonic Philippines have offered a replacement naman... I think. The worry I think is if there really is a problem with 37" units and if ever how to establish that there is a widespread problem with 37" units. May recall na ba dito sa Pinas?
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So far no need naman for DTI since Panasonic Philippines have offered a replacement naman... I think. The worry I think is if there really is a problem with 37" units and if ever how to establish that there is a widespread problem with 37" units. May recall na ba dito sa Pinas?
Is there other owners out there with this problem?
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vx2, hows youre unit? napalitan na ba?
tanong ko lang regarding sa pag claim ng warranty. direct ba dapat sa panasonic phils. or dun sa dealer na binilihan ng unit? baka pwede ka magpatulong dun sa shop where u got youre unit para mas mapabilis ang process.. ;)
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So far no need naman for DTI since Panasonic Philippines have offered a replacement naman... I think. The worry I think is if there really is a problem with 37" units and if ever how to establish that there is a widespread problem with 37" units. May recall na ba dito sa Pinas?
Yup, they offered a replacement but if the replacement takes months to get delivered or the consumer is being given the run-around then I guess it is time to escalate the issue real hard, perhaps to DTI. My 2 cents worth.
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Just to update you guys, the Pana guy called me to say that my replacement unit has arrived na daw.
Will probably have it delivered tomorrow.
Problem is they gave me no real answer on the part where I asked for an extended warranty. This could be a problem if the third time's not a charm! ::)
Thanks for all your support and concern.
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ouch!!! like paano? pls share
how old is it? parang labo na panel replacement is more that the cost of tv unit?
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Just to update you guys, the Pana guy called me to say that my replacement unit has arrived na daw.
Will probably have it delivered tomorrow.
Problem is they gave me no real answer on the part where I asked for an extended warranty. This could be a problem if the third time's not a charm! ::)
Thanks for all your support and concern.
Great! Maybe you can take a pic of the replacement unit, just so people can see the difference.
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Let me reserve this first page on the 2nd page for this...just a sec while I upload the pictures.
OK here it is.
So the unit arrived after lunch, since I have a very unwieldy cabinet I unfortunately designed to hide the wires, it brings a whole new meaning to the word "hassle" when I even try to change a component. Anyway, after turning it on, it prompted for the channel settings etc., Since I didn't have time and had to get back to work, I said I'll test it tonight and left. I was very suspect as they still had no clear answer from "head office" regarding my request for "warranty" extension. Daw.
So here we are, before turning it on:
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3326.jpg)
After waiting near half an hour as the channels tuned (and me rewiring everything again) I turned it on, watched a few minutes of TV and it seemed fine, I switched to PS3 and:
Please note, what you see hear is actually around 2-3x brighter in real life, my camera sucks sorry.
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3377.jpg)
WHAT THE F!
Just to make sure, I put it on the full RGB Test picture:
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3380.jpg)
And then I played a 720p vid:
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3373.jpg)
SIGH. At LEAST the old ones lasted 3 months without staining before the stains appeared, this one was out-of-the-box for heaven's sake! I am not exaggerating I promise, it's 2 - 3 times more yellow-ish and 2x longer in real life. This totally destroys the picture, wether your gaming or watching a movie.
I am EXTREMELY dissapointed. You know what they say about third time's the charm? Well this isn't the case here.
I theorize that either:
1.) This unit is an old one refurbished to me
2.) My room is like the Island from Lost where extremely weird things happen to Panasonic LCDs
3.) My room houses a yellow ghost named Jasper that imprints itself on Panasonic LCDs
4.) The number 37 is cursed as hell
5.) This is really just a lousy, lousy panel of undermined quality testing
6.) I am one really really unlucky SOL dude in Panasonic LCDs
Just to be clear I am using a 5000(yes thousand) Watt AVR and a UPS.
Two words:
This sucks.
Another picture of just the blank video output, I don't think i need to highlight the "infected" area:
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3383.jpg)
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After all the (not fun)excitement and after I let the TV on for an hour and decided to change angles:
BANG!
(http://i446.photobucket.com/albums/qq189/vx2_bucket/IMG_3389.jpg)
Aw C'mon! >:(
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Is this not the backlight bleeding that is commonly found on most LCDs? Just curious.
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Is this not the backlight bleeding that is commonly found on most LCDs? Just curious.
Nope, backlight bleeds are well, white or grey-ish. As sir Carlo agrees (and the Panasonic guys affirmation), this is a rather yellow and hazy matter that has this creeping effect and totally destroys dark scenes. Worse is that it seems to grow overtime. The previous two sets didn't have "these" till their 3rd or 4th month so I pretty much know when something's wrong.
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@vx2
Hmmm...Ok I'm in front of a Panasonic LZ80, which belongs to an office mate of mine. Luckily this unit was delivered to my house. She'll pick it up tomorrow or Saturday, if you want I can switch it on and check for myself.
You may want to PM me a phone number so we can try to sort this out together and we'll do a simultaneous look.
POST UPDATE:
There is something I want you to do and it would be too tedious for me to type it in.
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Is there a Panasonic hotline? I'd seriously request for a refund and no more replacements. If they don't agree, then its time to go to the DTI. I won't have the patience to get another replacement.
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Hi vx2,
It would be very interesting to know kung ano ang sasabihin sayo ng technical team ng Panasonic,
You can also write a formal complain sa Panasonic overseas, lalo at medyo mabagal ang services dito,
I did that way back when a friend of mine had some trouble with his Sony, Sony Phils. took over a month before they respond to our grievances, pero ng makatanggap na sila ng letter from Japan, we were treated
very well lalo na ng pumasyal na kami sa service center.
Major problem naman natin talaga dito sa Pilipinas ang after market support and consumer protection, and to think hamak mahal pa ang mga gadgets natin dito. Anyhow, I wish you good luck and more PATIENCE sir...
Kind regards,
ABC
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Thanks sir, will contact them mamaya to assess the situation.
@Carlo, sorry was already asleep last night. YGPM. :)
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Thanks sir, will contact them mamaya to assess the situation.
@Carlo, sorry was already asleep last night. YGPM. :)
Got it and sent you a reply.
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Would it be possible to have it changed with a different Panasonic model?
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My opinion is that this is just normal backlight bleeding.
Some call it "clouding"; others call it "flashlighting" when it appears on corners or edges of the screen. It seems that this problem is worse for larger LCD panels.
Even if it appears yellowish rather than grayish, I still think it's backlight bleed/clouding/flashlighting. The light is coming from the backlight; you see it when it bleeds through the liquid crystals; therefore it's a backlight bleed.
I don't know why the flashlighting is yellowish, but the only other LCD with a yellow cloud I've read about is also on a Panasonic LCD (maybe the yellow shade has something to do with the fact that the Panny uses an IPS Alpha panel?):
From avforums (UK):
I received a replacment Tv as my last one had yellow clouding.
The replacement is even worse with patches of white backlight bleed as well!
I literally have a headache and haven't a clue what to do now?!
http://www.avforums.com/forums/lcd-televisions/724788-fed-up-backlight-bleed-panasonic-32lxd700.html
One avsforum (U.S.) member has a plausible solution that worked on his Toshiba LCD. He thinks it's caused by pressure exerted by the TV's frame/casing on the liquid crystals:
Perhaps the covers are put on when the set is cold. The screws are perhaps over-tightened a bit -- I know the larger ones along the bottom are all very snug on my set. Then the consumer receives the set -- fires it up -- and the heat coming from the set causes the screen to flex or bend ever so little. Or it can't expand evenly. This creates clouds, just as you see when you press your fingers on your desktop computer's LCD.
http://www.avsforum.com/avs-vb/showthread.php?t=1053178
Unfortunately, the proposed fix didn't work on this guy's Sammy LCD:
There seems to be a number of methods to reduce clouding such as loosening screws, laying the tv on its back, laying the tv on its front, massaging the screen etc.
I have loosened the screws in the corner with the 'flashlight effect' but that hasn't made the slightest difference.
http://www.avforums.com/forums/lcd-televisions/1014619-clouding-flashlighting-does-fix-actually-exist.html
==================================
Replace it with another unit of the same Panny model and you'll probably see the same defect.
Since you can't stand the flashlighting, maybe it's time to look at plasma TVs? ;)
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I agreed with boss Barrister.
The yellow cast is caused by the filter. Its the characteristic of IPS panel.
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Had a conversation with sir Carlo earlier, thanks sir Carlo! It was a very informing talk.
Barrister,
Either way it looks like someone peed on my set haha I would rather have a "grey"-ish one than a yellow one. Based on the forums I would surmise that this kind of bleed is mostly unacceptable to the eye based on their reactions.
I have not seen an LCD cloud this bad:
http://www.avforums.com/forums/attachments/lcd-televisions/79650d1209629223-fed-up-backlight-bleed-panasonic-32lxd700-32txlzd85.jpg
I believe this is not acceptable. I have not seen a "bleed" or "st
this leads me to believe that this problem goes deeper and not just backlight bleed but quality control issues in Panasonic LCDs
Anyway, thank you all. I am in email exchanges with Panasonic and they are sort of offering a refund. I might just take it.
Cheers! :)
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so the panasonic service people did not check the unit before they delivered to you?
i also have a panasonic lz80 37 in. lcd
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Had a conversation with sir Carlo earlier, thanks sir Carlo! It was a very informing talk.
Barrister,
Either way it looks like someone peed on my set haha I would rather have a "grey"-ish one than a yellow one. Based on the forums I would surmise that this kind of bleed is mostly unacceptable to the eye based on their reactions.
I have not seen an LCD cloud this bad:
http://www.avforums.com/forums/attachments/lcd-televisions/79650d1209629223-fed-up-backlight-bleed-panasonic-32lxd700-32txlzd85.jpg
I believe this is not acceptable. I have not seen a "bleed" or "st
this leads me to believe that this problem goes deeper and not just backlight bleed but quality control issues in Panasonic LCDs
Anyway, thank you all. I am in email exchanges with Panasonic and they are sort of offering a refund. I might just take it.
Cheers! :)
That's good to hear vx2...
Onwards to a plasma unit then..? ;)
regards,
ABC
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@ABC
Thank you for suggesting that email thing, I have emailed Pana Philippines and they have responded very well. As to their reasoning, I quote a few excerpts from the email.
we are communicating with our mother division on how to address this problem. It is one of the reasons why our
technicians was not able to quickly address your problem because they also don't know what to do.
...
We are so sorry that at this point of time we dont have clear solution of your problem. We are actually waiting for the defective
unit (your first and second unit) so that we can send it to malaysia for analysis.
Twas very helpful, thank you again ABC. And yes, looks like i'll be heavily considering plasma...although i still want razor sharp gaming (looking back though it seems that I don't game so much any more).
:)
so the panasonic service people did not check the unit before they delivered to you?
i also have a panasonic lz80 37 in. lcd
How is your unit sir?
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@ABC
Thank you for suggesting that email thing, I have emailed Pana Philippines and they have responded very well. As to their reasoning, I quote a few excerpts from the email.
Twas very helpful, thank you again ABC. And yes, looks like i'll be heavily considering plasma...although i still want razor sharp gaming (looking back though it seems that I don't game so much any more).
:)
I'm actually pleasantly surprised that they respond to emails that quick. For most companies, you'd be happy to get an email reply/update per day. It seems like you have been exchanging a series of emails already. If so, I guess Panasonic Philippines should be commended for not leaving the customer hanging.
On the other hand, LCD really isn't Panasonic's strong suit. Might be a good idea to go the route of Sammy/Sony or even LG if you still want an LCD.
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my Panasonic 37 incher is doing great, i'm keeping my fingers crossed though. my earlier 32 inch panasonic had no problems too.
i hope you get this resolved ASAP. waiting is a bitch, that i know.
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keep us posted bro :)
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my units works fine naman. i bought it last april. how its not a model defect. pls keep us posted. thanks.
@ABC
Thank you for suggesting that email thing, I have emailed Pana Philippines and they have responded very well. As to their reasoning, I quote a few excerpts from the email.
Twas very helpful, thank you again ABC. And yes, looks like i'll be heavily considering plasma...although i still want razor sharp gaming (looking back though it seems that I don't game so much any more).
:)
How is your unit sir?
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Had a conversation with sir Carlo earlier, thanks sir Carlo! It was a very informing talk.
Barrister,
Either way it looks like someone peed on my set haha I would rather have a "grey"-ish one than a yellow one. Based on the forums I would surmise that this kind of bleed is mostly unacceptable to the eye based on their reactions.
I have not seen an LCD cloud this bad:
http://www.avforums.com/forums/attachments/lcd-televisions/79650d1209629223-fed-up-backlight-bleed-panasonic-32lxd700-32txlzd85.jpg
I believe this is not acceptable. I have not seen a "bleed" or "st
this leads me to believe that this problem goes deeper and not just backlight bleed but quality control issues in Panasonic LCDs
Anyway, thank you all. I am in email exchanges with Panasonic and they are sort of offering a refund. I might just take it.
Cheers! :)
get the refund while you still can....then get yourself another brand of lcd, like samsung or sony..read here that sns has an affordable sony or sammy...I agree with dips too that panny is more known for plasma...good luck! btw, I got my sammy because I read your rant about your panny..I was choosing between a sammy and panny, but after I read your article I went to look for a bargain sammy and got one..
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get the refund while you still can....then get yourself another brand of lcd, like samsung or sony..read here that sns has an affordable sony or sammy...I agree with dips too that panny is more known for plasma...good luck! btw, I got my sammy because I read your rant about your panny..I was choosing between a sammy and panny, but after I read your article I went to look for a bargain sammy and got one..
That, brother, was an excellent choice unless you were aiming for a plasma. ;)
A quick update, I am now in the process of getting "refunded" and am speaking with the head of customer service for the whole Philippines. He says it'll take just a week and so far been happy with our exchanges.
Also, if anyone has problems in the past with Pana LCDs, PM me so I can give you his email. He is encouraging any Pana LCD owners to share their problems if ever.
:)
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That, brother, was an excellent choice unless you were aiming for a plasma. ;)
A quick update, I am now in the process of getting "refunded" and am speaking with the head of customer service for the whole Philippines. He says it'll take just a week and so far been happy with our exchanges.
Also, if anyone has problems in the past with Pana LCDs, PM me so I can give you his email. He is encouraging any Pana LCD owners to share their problems if ever.
:)
That is really good news Bro...
Happy hunting on your next purchase...
ABC
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That, brother, was an excellent choice unless you were aiming for a plasma. ;)
A quick update, I am now in the process of getting "refunded" and am speaking with the head of customer service for the whole Philippines. He says it'll take just a week and so far been happy with our exchanges.
Also, if anyone has problems in the past with Pana LCDs, PM me so I can give you his email. He is encouraging any Pana LCD owners to share their problems if ever.
:)
Congrats on your successful dealings with the personnel here. I think everyone knows how hard it is to get real product support here.
Maybe look at the new 37-inch plasma that Panasonic has, the 37X10. ;D
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Congrats on your successful dealings with the personnel here. I think everyone knows how hard it is to get real product support here.
Maybe look at the new 37-inch plasma that Panasonic has, the 37X10. ;D
Panasonic has already released the 37s10 lcd as well available through appliance stores. No word yet on when our friendly shops will carry these.
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I'd stay away from Panasonic LCDs for the meantime sir Dips, btw how much is the SRP of that 37S10?
Okay, the guy from Manila gave me a call and told me ma dedelay daw konti (i.e., not this week) yung refund.
Why? Well, supposed to be the seller was the one supposed to process and communicate with Pana etc., However, it seems na "deactivated" na daw ung seller so they'll have to internally process it and everything.
Hmmmm...
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I'd stay away from Panasonic LCDs for the meantime sir Dips, btw how much is the SRP of that 37S10?
Okay, the guy from Manila gave me a call and told me ma dedelay daw konti (i.e., not this week) yung refund.
Why? Well, supposed to be the seller was the one supposed to process and communicate with Pana etc., However, it seems na "deactivated" na daw ung seller so they'll have to internally process it and everything.
Hmmmm...
what do you mean deactivate bro? di ba you got this from one of our resident sellers? natakot ako dun bigla ah!
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what do you mean deactivate bro? di ba you got this from one of our resident sellers? natakot ako dun bigla ah!
Actually di ko rin na clear sa kanila on what that meant, I think it's on the line na "hindi na sila official distributor." I asked for a reason why but he told me he doesn't know either and it's some other department. Good thing is, he said, that when I bought the unit it was official and warrantied.
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I think its ok to say the reason for deactivation. The dealer posted it also in his boards that he already sells gray market units because they got frustrated with the service of the local distributor. He services his units already and has sent technicians abroad for training. Kaya deactivated na yung dealer ni VX2.
As for the price of the 37s10, price is below 60k I don't know if this is SRP or discounted price. Local distributor unit ito.
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what do you mean deactivate bro? di ba you got this from one of our resident sellers? natakot ako dun bigla ah!
Yeah this is not encouraging. Iba pa rin kasi ang Panasonic mismo ang warranty, specially for replacements. :-[
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I think its ok to say the reason for deactivation. The dealer posted it also in his boards that he already sells gray market units because they got frustrated with the service of the local distributor. He services his units already and has sent technicians abroad for training. Kaya deactivated na yung dealer ni VX2.
Can you please give the link where our resident dealer posted this topic? TIA
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Yeah this is not encouraging. Iba pa rin kasi ang Panasonic mismo ang warranty, specially for replacements. :-[
Not really. If you buy gray market units from stores such as SnS, you know that service is better. As Carlo has experienced, tinawag lang niya sa SnS that his unit has a problem, replacement agad ang dala the same time as the unit that had a problem was pulled out.
Kasi kung di na maayos ang unit from a gray market store, willing talaga sila to replace it and you don't have to go through the bureaucratic process that vx2 is experiencing with Pana Philippines. Experienced this myself from another gray market dealer (not SnS nor VX2's dealer).
Aside from that, prices are generally cheaper buying gray market gear and the installers/programmers are generally more knowledgeable.
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Can you please give the link where our resident dealer posted this topic? TIA
Sorry upon checking, PM lang pala sa akin.
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To be fair mejo okay yung Panasonic now, I mean, they offered a refund. My purchase is going to be almost a year old soon. A refund at this stage is very rare. :)
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To be fair mejo okay yung Panasonic now, I mean, they offered a refund. My purchase is going to be almost a year old soon. A refund at this stage is very rare. :)
100% refund ba sir?
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To be fair mejo okay yung Panasonic now, I mean, they offered a refund. My purchase is going to be almost a year old soon. A refund at this stage is very rare. :)
I guess we can't go wrong either way. Masmabilis lang kumilos ang resident sellers natin since the deciding authority are usually members here.
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100% refund ba sir?
We'll see next week, but i won't settle for anything but of course! :D
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Not really. If you buy gray market units from stores such as SnS, you know that service is better. As Carlo has experienced, tinawag lang niya sa SnS that his unit has a problem, replacement agad ang dala the same time as the unit that had a problem was pulled out.
Kasi kung di na maayos ang unit from a gray market store, willing talaga sila to replace it and you don't have to go through the bureaucratic process that vx2 is experiencing with Pana Philippines. Experienced this myself from another gray market dealer (not SnS nor VX2's dealer).
Aside from that, prices are generally cheaper buying gray market gear and the installers/programmers are generally more knowledgeable.
I think Carlos is a very big client for the store mention,so i guess we can not measure or make that as a reference. Ako nga bibili sa kanila sinabihan ako na "ubos ang isang araw nila sa pag delivery sa amin". Tapos sa Wednesday coding daw sila (which is not true as confirm by their staff). Wala ako hingi na tawad, or something else, just purchase, new buyer me.
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This maybe true. Pag official naman you get a lot more "hawid" because of the scope of the business and the easiness of approaching it in legal terms. Pag grey and independent, they could choose to ignore you after, after all, since their the authority nga they could choose to ignore you..i feel i am ignored a bit actually, esp. with my unreplied PMs.
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I think Carlos is a very big client for the store mention,so i guess we can not measure or make that as a reference. Ako nga bibili sa kanila sinabihan ako na "ubos ang isang araw nila sa pag delivery sa amin". Tapos sa Wednesday coding daw sila (which is not true as confirm by their staff). Wala ako hingi na tawad, or something else, just purchase, new buyer me.
My experience can add to the experience of sir carlo regarding grey units. Our unit was also replaced immediately after telling them that our unit was defective, pick up and delivery was not a problem for them even if we are from muntinlupa.
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My experience can add to the experience of sir carlo regarding grey units. Our unit was also replaced immediately after telling them that our unit was defective, pick up and delivery was not a problem for them even if we are from muntinlupa.
I guess swerte kayo- me not lucky, or in a bad mood iyn owner,when the talked to the owner and place my order. Or iba talaga impact ng taga Tondo.
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Or iba talaga impact ng taga Tondo.
LOL ;D
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I guess the reason for the easy access to my place is because I live near Shangri-La. Across Robinson's Galleria lang ako, anyway, one of my pals who purchased from Sights and Sounds (Panasonic 42PV8) lives in the Manila area also, and he opted for a Sunday delivery. Try niyo boss jdjoeydean, papayag yan ;)
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I guess the reason for the easy access to my place is because I live near Shangri-La. Across Robinson's Galleria lang ako, anyway, one of my pals who purchased from Sights and Sounds (Panasonic 42PV8) lives in the Manila area also, and he opted for a Sunday delivery. Try niyo boss jdjoeydean, papayag yan ;)
Thank you Carlo, i guess the owner ayaw aminin na nagkamali siya, his selling 40x10 1st txt 43k then corrected it in second txt 46k. When i call...... dami sinabi, coding sa Wednesday (which is not true- confirm by the people), ubos daw isang araw ng tao niya (originally schedule for Tuesday). Pwede naman sabihin sige schedule natin, rush po ba? kasi medyo malayo? Sa huli sabi "cge give me the address, give the address" (sino taong maging masaya sa ganon)- eh parang iba ng tunog ng boses- i told him kung kailan ka na lang convienient, then lets talk.
I guess wrong timing me. Anyway one small fish lang ako- taga Tondo pa.
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Thank you Carlo, i guess the owner ayaw aminin na nagkamali siya, his selling 40x10 1st txt 43k then corrected it in second txt 46k. When i call...... dami sinabi, coding sa Wednesday (which is not true- confirm by the people), ubos daw isang araw ng tao niya (originally schedule for Tuesday). Pwede naman sabihin sige schedule natin, rush po ba? kasi medyo malayo? Sa huli sabi "cge give me the address, give the address" (sino taong maging masaya sa ganon)- eh parang iba ng tunog ng boses- i told him kung kailan ka na lang convienient, then lets talk.
I guess wrong timing me. Anyway one small fish lang ako- taga Tondo pa.
I understand the malcontent boss, if ever you'd would wish to buy from them again, drop me a PM. Mabait po yan si Vic, of Sights and Sounds, baka misunderstanding lang. Baka together sir, maka kuha pa tayo ng discount kasi I'll be buying a plasma from him next week. Sabay na tayo mag order ;)
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Thank you very much, Carlo. You so kind and helpful, much appreciated it.
Since my problem is location, i think it will not work out. Before placing the order, I've talked to Jun, Hazel, Miriam,all very nice person, all ok for them. That's why did not bother to go their shop- as the forum states-excellent service. I Jjst text and purchase, once decided to purchase, i called the boss.
Anyway, i always like to try plasma talaga, since daming coonstraint. I've deicded to purchase Sony from AVID, which they gave me a very very good price cash price which can be paid thru credit card.
Thanks again Carlo.
Maybe in the future, who knows, maybe i wil buy from them. :)
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Thank you very much, Carlo. You so kind and helpful, much appreciated it.
Since my problem is location, i think it will not work out. Before placing the order, I've talked to Jun, Hazel, Miriam,all very nice person, all ok for them. That's why did not bother to go their shop- as the forum states-excellent service. I Jjst text and purchase, once decided to purchase, i called the boss.
Anyway, i always like to try plasma talaga, since daming coonstraint. I've deicded to purchase Sony from AVID, which they gave me a very very good price cash price which can be paid thru credit card.
Thanks again Carlo.
Maybe in the future, who knows, maybe i wil buy from them. :)
You're welcome.
If you need any help just send me a PM.
Back to topic:
@vx2
Have you decided on a replacement already?
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C10, S10, PY800 or a Scarlet. Still deciding, I'm heading to SnS third week August to decide. :D
Unless of course itatapon mo na yang "basurang" PY800 sa akin haha
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Thank you Carlo, i guess the owner ayaw aminin na nagkamali siya, his selling 40x10 1st txt 43k then corrected it in second txt 46k. When i call...... dami sinabi, coding sa Wednesday (which is not true- confirm by the people), ubos daw isang araw ng tao niya (originally schedule for Tuesday). Pwede naman sabihin sige schedule natin, rush po ba? kasi medyo malayo? Sa huli sabi "cge give me the address, give the address" (sino taong maging masaya sa ganon)- eh parang iba ng tunog ng boses- i told him kung kailan ka na lang convienient, then lets talk.
I guess wrong timing me. Anyway one small fish lang ako- taga Tondo pa.
Did i hear it right? TONDO area din ako... dun pa sa pinaka matraffic na area sa tondo....
ANyways sorry for OT, But Sir Vic is always accomodating when i talked to him before....
BR,
epic
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Yes accomodationg, pag actual delivery na... you can ask him (boss) personally regarding my issues.(all text message save and conversation with their people, as i mention their name, and cell records kept). Sorry OT. My apology
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Yes accomodationg, pag actual delivery na... you can ask him (boss) personally regarding my issues.(all text message save and conversation with their people, as i mention their name, and cell records kept). Sorry OT. My apology
I think that's okay since this is a thread about service. Should we rename the thread, "Seller Services/After Sales Ratings"? What do you think guys? :D
So at least we're aware of the after sales services of brands and shops?
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We'll see next week, but i won't settle for anything but of course! :D
Swerte ka pa din sir at may naka-set na refund sayo,
I just hope ganyan sana parati ang service nila sa lahat
ng consumers, hindi lang sa Panasonic, in any other brand din sana...
Up to now, kasi yan ang major problem nating mga hobbyist dito sa Pilipinas,
we are paying huge amounts of hard earned money para lang mabili natin mga
gamit na gusto natin, and sana man lang ay may kaunting consumer protection tayo dito
like in the US, sa US nga minsan kahit out of line pa ang consumer basta isinoli ang product
walang magagawa ang seller kundi ang tanggapin ito, regardless kung nagamit or hindi.
Dito naman sa atin, minsan kakakuha mo pa lang at nagamit pa lang ng sandali magkakaproblema na
halos paiyakan na para lang asikasuhin ka ng binilhan mo.
Anyways, Good to hear may linaw na sir...
Taking the PLASMA route my friend..? HAHAHAHA
regards,
ABC
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This thread actually stopped me from purchasing a 37LX80. I was really tempted since it has good PQ naman. But after reading the problem here, made me re-think.
Im thinking of going for the 37X10 plasma from Jeff. Dont know if vic has it eh.
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i also experience that from vic once in a while, nagkakabastripan din kame nun, pero at the end of the day magkakausp kame nun "francis sorry ha, sobrang dami kasi talaga tao eh", well in fairness sa kay vic, taas kamay ko sa kanya, sya yung ilan sa mga kilala ko na boss na super tutok sa operations nya, madalaa pag andun ako, may kausa sa cell, may katext at may 2 pa sa 2 other phonelines nila!
Have referred at 25 friends from him, 2 lang yung medyo nagkaabirya sa delivery, but always tries to make up for it, once ning malakas talaga ulan at sobrang traffic, nadelay yung delivery, at the next day walang sasakyan na availabale, ayun nagulat yung friend ko, nakataxi daw yung delivery guys.ü
I guess what vic needs is another person to handle the transaction, another person who can decide sa pricing, delivery dates, delivery charges, terms etc. While meriam can accept calls, di naman sya nakakadecide on pricing, at tayo lahat dito gusto direcho ke vic for the specila price.
Vic, pahinga ka naman, mag part time na lang ako sayo hahaha.
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I think that's okay since this is a thread about service. Should we rename the thread, "Seller Services/After Sales Ratings"? What do you think guys? :D
So at least we're aware of the after sales services of brands and shops?
Yes, i think so. Thank you.
Yes its important let others people know, what's good and bad. I was wandering san pupunta iyn unit mo (sir vx2), the one that was replaced. If grey market, assuming it was replaced, the replace one, i think they will repair it and sell as new, never saw anyone posting refurbished units.
Actually, i have read some encounter some problems your their Pana plasma and unit was replaced immediately, dunno if they sell them backas new or cheaper?
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ABC - Thank you ABC. I have been impressed with Pana, after the dismal services they gave during the past few months, that I may actually do get another Pana...but Plasma of course. Still deciding. ;)
EDIT: If i may add, we are paying 30-50% more with our TVs than they are paying in the US and we are getting 50% less in customer/after-sales service. Ironic no?
Miccollo - Yes I'd stay away from the previous gen LCDs for the meantime.
Joey - They explicitly stated that it's going to Malaysia for testing...daw? Hehe we'll never know won't we?
Thread updated and renamed, now it's time to give your inputs mga sirs. :) I'll update mine when I get the refund.
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Hello jdjoeydean,
First we would like to apologize for the less than satisfactory experience you've had with me and/or my shop. Rest assured that all client concerns regardless of area of delivery will be addressed in a manner that is consistent with Sights and Sounds goal to meet customer satisfaction.
Regarding delivery to your specific area in Tondo, over the years we noticed that due to the continuous rise in traffic. We found out that we would spend the whole day trying to attempt a single delivery, while delivery was achieved, we sacrificed other commitments that also unfortunately resulted in customer dissatisfaction.
To maintain our commitment to give everybody the utmost level of service, we have decided to implement an improved delivery policy for the following areas:
1. La torre (Manila)
2) Abad Santos (Manila)
3) Masangkay (Manila)
4) Soler (Manila)
Areas mentioned above will be moved to a Sunday (only) delivery. Enabling us to meet all our obligations in a timely manner. Should you wish to have your item at an earlier date, may we suggest that you pick up your purchase from Sights and Sounds, and we will reimburse you with up to 1,000 php to cover your delivery expense.
We hope this new policy will enable to us to better serve the community in the future.
Cheers,
Vic
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Hello Vic,
Apology accepted.
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Swerte ka pa din sir at may naka-set na refund sayo,
I just hope ganyan sana parati ang service nila sa lahat
ng consumers, hindi lang sa Panasonic, in any other brand din sana...
Up to now, kasi yan ang major problem nating mga hobbyist dito sa Pilipinas,
we are paying huge amounts of hard earned money para lang mabili natin mga
gamit na gusto natin, and sana man lang ay may kaunting consumer protection tayo dito
like in the US, sa US nga minsan kahit out of line pa ang consumer basta isinoli ang product
walang magagawa ang seller kundi ang tanggapin ito, regardless kung nagamit or hindi.
Dito naman sa atin, minsan kakakuha mo pa lang at nagamit pa lang ng sandali magkakaproblema na
halos paiyakan na para lang asikasuhin ka ng binilhan mo.
Anyways, Good to hear may linaw na sir...
Taking the PLASMA route my friend..? HAHAHAHA
regards,
ABC
I honestly think the refund was given only because of the amount of sets already replaced and found to be defective. Last restort na talaga kaya refund na since obviously the buyer has lost confidence in the product.
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Kudos to Vic for viewing this thread and addressing the concern. Im impressed that he took time to address the concerns here. Not a lot of people would have the guts.
Great job Vic!
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Kudos to Vic for viewing this thread and addressing the concern. Im impressed that he took time to address the concerns here. Not a lot of people would have the guts.
Great job Vic!
Thanks for all your kind understanding. :)
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yeah .. tao din yan tulad natin ;)
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I have never met Sir Vic yet or even talk to him on the phone. Dito lang kami nagkakausap and minsan txt. So far wala naman akong na encounter na problem with Sir Vic, madaling kausap. There are times lang siguro talaga na may good days and bad days, di naman kasi talaga natin maiiwasan yun.
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Had a chance to transact with Boss Vic. Had some complications - delivery & installation schedules, but the deal went fine in general.
Thanks again and Cheers!!!
Compaq
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I bought my plasma with Sir Vic. I admit nung una impression ko medyo masungit lalo na yung nakausap ko sa phone. pero when I met him in person, mali ako. very accommodating at patient lalo na sa mga tanong ko at sa mga pangungulit ko ng best price hehe. sa huli, umuwi ako ng masaya with my plasma and freebies.
siguro sa atin mga buyers, maging understanding din tayo kahit papano. for sure ang daming nagtatanong sa kanya ng mga prices through PMs, text, calls at sa shop niya mismo. so nakakapagod din yun. thankful din ako kay Sir Vic kasi hindi ako suking buyer pero he answers all my price inquiries very politely.
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Very nice move by sir vic.
I never have met nor talked to sir vic pa pero I hope pagpumunta ako dun anytime today or tomorow ma-accomodate din ako sa mga inquries ko since I'd be coming all the way from the province pa jsut to purchase a Plasma from them. :)
Looking forward to a good transaction/sale with sights and sounds anytime this week. :)
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It was my first time to meet Vic of Sights and Sounds yesterday. He's a very nice and accommodating person. I really appreciate how he patiently explained and demonstrated the difference of plasmas and LCDs to my mother who knew nothing about electronics. My mom is looking forward to get her first flat-panel from Vic.
Thanks, Vic. It was nice meeting you. :)
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C10, S10, PY800 or a Scarlet. Still deciding, I'm heading to SnS third week August to decide. :D
Unless of course itatapon mo na yang "basurang" PY800 sa akin haha
brat ka talaga! hehe kunin mo nalang tv ng dad mo tas bigay mo sa kanya ung bago! get him a plasma. cable tv and dvds lang naman siya. ok yang "basurang" PY800 sana sa dad mo hehehe! benta mo na carlo hehe
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It was my first time to meet Vic of Sights and Sounds yesterday. He's a very nice and accommodating person. I really appreciate how he patiently explained and demonstrated the difference of plasmas and LCDs to my mother who knew nothing about electronics. My mom is looking forward to get her first flat-panel from Vic.
Thanks, Vic. It was nice meeting you. :)
Welcome, Sir. Nice meeting you also. Wow, finally met one of the big boss of PinoyDVD. :D
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Welcome, Sir. Nice meeting you also. Wow, finally met one of the big boss of PinoyDVD. :D
No, Vic. I'm just an employee in the company that owns and operates the site. Thanks again! :)
Told my bosses that I met you yesterday. Will update you on what we talked about.
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No, Vic. I'm just an employee in the company that owns and operates the site. Thanks again! :)
Told my bosses that I met you yesterday. Will update you on what we talked about.
Noted. ;D
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First of all,
UPDATE: I just received my check from Panasonic as they hauled the old TV away. I am satisfied i guess, although I had to follow it up a few times before they even sent the check, a refund and a barrage of apologies have restored a bit of my faith in Panasonic. Now the next question is what my next set will be ;D
Which brings me to,
Thanks Sir Vic of Sights N' Sounds for his patience and to his staff for giving me the time and service oft written about. I'm mulling things over the weekend between the 42LH70, 42RV500, 42C10/S10 and probably the G11 which I was hoping to catch a glimpse but didn't. Any thoughts? :(
Anyway sir Vic, i'll give you call on Monday when I make my decision. :)
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First of all,
UPDATE: I just received my check from Panasonic as they hauled the old TV away. I am satisfied i guess, although I had to follow it up a few times before they even sent the check, a refund and a barrage of apologies have restored a bit of my faith in Panasonic. Now the next question is what my next set will be ;D
Which brings me to,
Thanks Sir Vic of Sights N' Sounds for his patience and to his staff for giving me the time and service oft written about. I'm mulling things over the weekend between the 42LH70, 42RV500, 42C10/S10 and probably the G11 which I was hoping to catch a glimpse but didn't. Any thoughts? :(
Anyway sir Vic, i'll give you call on Monday when I make my decision. :)
Thanks for visiting our shop. Will wait for your call. Isip, isip muna to find the best buck TV for your money. :D
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Vx2,
first off, thanks for sharing your experience with the 37 LCDs of panny. it stopped me from getting a 37LX80 just about the time that I decided to get one.
unfortunately, back to the drawing board for me. hehe
I heard that jeff has the 37 X10 plasma. I was wondering if you feel that this unit might also be "unreliable" even if this is plasma already?
any feedback from any member would be greatly appreciated.
thanks guys! ;D
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Good to see this thread back in the boards. Thanks Mods! I think we've all taken a slight ignorance on the Service thread under HT, that's why our brand services haven't been that great also as our voices are muted down.
The Panasonic guys themselves told me they monitored my thread, so they are indeed watching for the problems and such, kudos to them. I hope each of us can empower each other with our demand for quality products and quality after-service for our hard-earned purchases. :)
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Hi All!
Our 9 month old 40 inch D Series Sony Bravia has a vertical line in the middle of the screen. I'm planning to claim this under warranty at Sony Philippines. The unit was purchased in Saudi Arabia but it came with an international warranty card. Will I be able to claim the repair under warranty?
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(http://i25.photobucket.com/albums/c82/inflames1992/TV_purple_line.jpg)
Took this from the AV Forum, Our Sony Bravia has the same vertical line as the one shown above. Apparently, alot of Sony Bravia D series LCDs have this problem, and it can get worse...
Would really appreciate your inputs on this as I have zero experience with local Sony Customer Service Centers...
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thats common wiht the sony lcds nga. Why dont you try calling sony. They should honor the intl warranty.
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Simple. Call them and have your unit checked. From what i've heard from my friends they're quite service oriented. ;)
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Suddenly the display is all white, and no settings can fix it. Has anybody experienced something similar?
Any experience with Samsung service?
TIA
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Guys i think i have this issue on my sammy 37" series 5 lcd.. last night after watching a full dvd movie i was surprised when i turn off the dvd player, there was these 4 huge white stain in every corner of the lcd. when i was watching i thought it was only the source that causing the stain because the source is just a dvd..
Im not sure when did this problem occured because i barely use the tv these past few months because of busy schedule. but brother use it almost twice a week, my brother (which knew nothing much about lcd) told me that he noticed it too but thought that its normal. but i dont think so!
you guys decide:
(http://i145.photobucket.com/albums/r240/luckycute/DSC03163.jpg)
(http://i145.photobucket.com/albums/r240/luckycute/DSC03166.jpg)
i will try to watch an hd movie and see what happens.
btw, the stain is not visible when you tun it on. it takes a while before i appears
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Guys i think i have this issue on my sammy 37" series 5 lcd.. last night after watching a full dvd movie i was surprised when i turn off the dvd player, there was these 4 huge white stain in every corner of the lcd. when i was watching i thought it was only the source that causing the stain because the source is just a dvd..
Im not sure when did this problem occured because i barely use the tv these past few months because of busy schedule. but brother use it almost twice a week, my brother (which knew nothing much about lcd) told me that he noticed it too but thought that its normal. but i dont think so!
you guys decide:
i will try to watch an hd movie and see what happens.
btw, the stain is not visible when you tun it on. it takes a while before i appears
looks like backlight bleeding.
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Severe backlight bleed indeed. Have you tried the "cinema" setting or turning the backlight lower?
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@lucky023
That's becoming common place for LCD. Unless the "bleeds" have a "colored" smear like being yellowish or a rainbow like glare when you look at it with a quick pan from left to right, they may consider that normal.
A friend of ours had a similar issue with his LG LCD and we've been having it replaced but the same issue kept on coming back after awhile. Long and short, it never really went away, however, you may contact Samsung as it is your right.
Let us know. ;)
POST UPDATE: My Samsung 6 series has not been used for quite sometime, being a dedicated PS3 T.V, I'll check it tom and let you know.
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looks like backlight bleeding.
yeah, backlight bleeding nga yan. :(
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btw, the stain is not visible when you tun it on. it takes a while before i appears
Also this, my previous Pana LCDs did this, it took at least an hour or so for the TV to "heat" up and display until eventually it just appeared when i turned it on.
My current LG set seems to be exhibiting the same problem, it's not that annoying and what I'd call "well-behaved" but turn the settings into dynamic and backlight to full and it becomes impossible to ignore overtime. At normal settings, it's there and it's definitely hard to not see...even if it's minimal.
What model is your Samsung? Is it an soft or hard(IPS) panel?
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@sphanuel, bl@zik3n
are you guys sure that its a backlight bleeding?
@carlo777
so its normal for an lcd to have these stains? do you also have this on your series 6 lcd?
well if this is normal for an lcd, and as long as it wont affect its performance in the long run, i guess i'll have to live with it.
@vx2
i havent tried in "cinema" mode and adjusting the backlight. but will try it tonight and see what happens.
btw, the model is 37a550, came from sir vic @ sns.. unit is almost 8 months old. ;)
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anyway guys its not that visible naman during hd playback except for dark scenes of course. i need help from other lcd owner here, please guys leave your comment here in you have or dont have these stains on your lcd.
i just need a peace of mind mga bro. its very annoying talaga kapag nakikita ko yang damn spots na yan. ^_^
but again, if normal lang ito masasanay din siguro ako. hehe.
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I noticed these stains too on our relative's sony lcd but with our pana lcd, so far no backlight bleeding.
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@sphanuel, bl@zik3n
are you guys sure that its a backlight bleeding?
yeah. i think even my 22'' HP w2228h LCD monitor has it, although not as bad as yours. sa upper left corner ko lang napapansin, and the weird thing is i only notice it sa welcome/loading screen ng windows xp. but on the pure black backround of my ACDSee image browser, i can't see it. pinakita ko sa friend ko, and sabi niya it's backlight bleeding.
btw, i don't use my monitor in watching movies, pang pc lang talaga.
better check your warranty if it covers backlight bleeding. :)
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In my experience sometimes these bleeds or stains take about a few months before showing. Sometimes they become worse, sometimes not.
However while i do believe bleeding is inherent in LCDs it should not be as severe as to distract you always.
Call up your local Samsung service and have them checked and replaced if you need to have piece of mind. Keep us updated.
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It seems none of you have had problems with your Samsung... This unit is less than 2 years old. And with ONLY 1 year warranty from Samsung, it really sucks.
I called customer service and I was given information that there is an authorized service center near me (Makati) in Sta. Ana. They accept home service with a minimum of P650 fee.
I have since borrowed a 32" Panasonic Viera and the UI sucks! The Samsung is way better, and better sounding too. Only if they last like my JVC (CRT) 3 of which are more than a decade old and all still working.
I should get back to the brand that gives me the realiability. It looks I'm coming back to JVC...
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so not everyone here are experiencing this issue with theri lcd.
@kalash
when did you acquire your unit bro? how long na sya sayo? usually daw kasi it doesnt show right away, it takes a while daw before sya lumabas. if, just in case, magkaroon ng bleeding unit mo please update us. (wag nman sana). hehe.
and so that i can accept the thruth about lcd. :(
@vx2
yup you're 100% correct, it should not be as bad as the stains on my lcd. ^^
it is really very distracting especially during saturday nights. hehe.
update: it no longer needs time before the stains shows up. it is now visible right after you turn it on, it gets worst and becomes more visible as you were using it.
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so not everyone here are experiencing this issue with theri lcd.
@kalash
when did you acquire your unit bro? how long na sya sayo? usually daw kasi it doesnt show right away, it takes a while daw before sya lumabas. if, just in case, magkaroon ng bleeding unit mo please update us. (wag nman sana). hehe.
the sony lcd of my relative is more 2 years old but definitely not as worse as yours. We had a pana lcd that was almost 1 year old and had no backlight bleeding, the new one is about 3 months na.
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Just came from the authorized Samsung Service center at 2424 Tejeron Sta Ana.
I was told that it only contains 4 parts - 1) power supply, 2) main board, 3) lvdc (spell?) and 4) panel
If it is a power supply problem, they just replace capacitors. If it's the other 3, then complete replacement. The cost of the main board is 4K++++ and the labor is 1K++++, make 6K+ total.
They have to verify exactly which part is broken on my unit, which will take 2-3 days.
They admitted they have many cases similar to this.
Maybe the mods should move this to the service thread instead.
Mod Note: merged with "The Seller/Brand Service (Pre - Post Sales Service) Thread"
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@kalash
i see.. thanks again sir! enjoy your new lcd. ;)
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I'm currently using one and this really scares me. My Samsung is already in the service...
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Samsung sucks!! I was informed by their service center that the panel needs replacement!
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whats the issue of your unit bro? under warranty pa ba? did they asked you for a fee?
and since the panel needs replacement why dont replace nalang with a whole new one dba.
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I don't know what happened when my thread was merged to this one, but I previously reported that the screen of my LA32S turned to white.
When I brought it there, I was asking why the warranty is just one year, and their reply was "because new models come out in about a year" (in tagalog sagot nung mukhang service manager).
He also told me that the Samsung SyncMaster, due to the 3-year warranty is eating up the sales of the consumer models, such as mine.
I also asked him if my case was one-off, at first he gave me a reply which did not answer the question. When I persist, he finally said "madami din sir."
When I went to the comfort room, I saw lots of boxes even one na LED TV, and while on the way out, I asked, "ano mga yan?" the girl said "for repair sir..."
They're charging me 25K for the panel replacement. May 1.5K+++ pa sa labor.
P*^*&%yeta talaga...
Samsung, never again!
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@arnoldc
where did you get your samsung? who's the seller?? hope they can fix ur tv soon
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@arnoldc
where did you get your samsung? who's the seller?? hope they can fix ur tv soon
It doesn't matter who the seller is. Basta local warranty and something goes wrong, you deal with the manufacturer. The dealer will only refer you to the manufacturer/service center anyway. The only exception is if you availed of the extended warranty, like the one Abenson's offer for a price.
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It doesn't matter who the seller is. Basta local warranty and something goes wrong, you deal with the manufacturer. The dealer will only refer you to the manufacturer/service center anyway. The only exception is if you availed of the extended warranty, like the one Abenson's offer for a price.
would the grey market sellers do the same like in the tv is under warranty period??? to the manufacture ba or in house repair nila??? kaya im asking who the seller is
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would the grey market sellers do the same like in the tv is under warranty period??? to the manufacture ba or in house repair nila??? kaya im asking who the seller is
more often than not, gray market sellers replace the whole unit when a problem occurs within the warranty period. which is very convenient than dealing with the manufacturer when a local warrantied unit encounters a problem (just like what sir vx2 experienced) although it eventually worked out but with so many hassles.
but i think after the warranty period, both cases (local or gray) has to have their units be repaired or serviced by the manufacturer for a fee, will the manufacturer give preferential treatment to locally bought units than gray market? i think i read a post somewhere that chain stores like abenson's are telling their customers this as a selling point. but i would think this wont be true since a paying customer is a paying customer.
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@jrcrunch, I got my LA32S at Abenson Waltermart at Pasong Tamo in Makati. On the same purchase I also bought my housemaid a Sanyo CRT which still works at this time despite na yung kanya is on almost 14 hours a day.
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whatabout the panel warranty? dont they have like a 2-3 year warranty on panels?
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How I wish they do! Unfortunately for me, wala. >:(
whatabout the panel warranty? dont they have like a 2-3 year warranty on panels?
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I called Samsung Philippines today and filed a case about my unit. Belle is the service personnel I was able to talk to. She called the Tejeron service center and requested for a discount. They're still negotiating at this time.
I hope to get a fair discount...
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they should, at least 50% dapat. @25k its like buying a brandnew unit.
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I called Samsung Customer Service and I was told "still in process"
Hay...
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I have a hunch that service quality depends on the accredited service center. I have a Samsung HDTV which is already 3 years old. When it was still less than a year old, under warranty, it developed dead pixels, 2 dead pixels. I called the service center covering our location. But was not given the right service, they did not come as agreed. Then I mentioned this to the salesman of Samsung at Abensons and he recommended a different service center.
I called the recommended service center and promptly they serviced my unit on time as agreed without follow up. They delivered it on the day I told them to deliver it.
So maybe there are service centers that are better performing than the others even if they are accredited by same manufacturer. The manufacturers should revoke the accreditation of those poor performng service centers if they want to maintain their quality reputation; that is, if they are also serious about their quality.
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I was just informed by the Samsung Call Center that the Service Center in Tejeron is willing to give me a whopping 2% discount.
It seems that Samsung itself was not happy with their negotiation with the service center and I was informed that they will take on the case internally as Samsung. May pag-asa pa...
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Hope it goes well. Electronics these days. ::)
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I was just informed by the Samsung Call Center that the Service Center in Tejeron is willing to give me a whopping 2% discount.
It seems that Samsung itself was not happy with their negotiation with the service center and I was informed that they will take on the case internally as Samsung. May pag-asa pa...
Hay naku... at least may effort. But just to share my experience with Samsung and how they deal with things internally.
Sorry kung medyo OT but just want to share my experience with Samsung. Its not sa TV but its the same call center and same management. Although Samsung Call Center people are very courteous and tries to be helpfull, my experience with how they deal with internal problems is not very good.
Here goes:
I bought an i780 cellphone sometime last year. I've already had this repaired with the Samsung Service Center within the warranty period and gave the receipt of the dealer in greenhills which they accepted. I think that in itself shows that indeed the dealer is authorized. (I also asked the first asia mobile (local samsung distributor) store in gh if the store I was buying from was authorized and they confirmed this.)
Anyway, a couple of months after, I couldn't call or text but I had a signal. I was then told by Samsung and globe than my phone has been blocked by the NTC. I have no idea how this could happen considering that my unit was bought from an authorized dealer. Anyway, I learned from the NTC, after much argument that the block request came from one of Samsung's distributor and this was a widespread problem covering hundreds of phones. Some of the phones affected even came from big stores such as Ambassador Appliances so I am doubting if the Phones were actually stolen.
In any case, I was hoping that they would have the distributor lift the block request and fix the matter internally since it was just a matter between the distributor (had a red in its name) and the dealers. I was suggesting this the whole time to the customer service. Up to today I have no idea what happened to that case. I was just advised by Samsung to go to the main importer/distributor of the Phones, First Asia Mobile. They did something with my phone and everything became fine. See no evil, hear no evil.
So if you expect them to do some stuff internally, good luck.
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Thanks for the heads up dips15... yeah, I think I need luck... and a lot of it.
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more often than not, gray market sellers replace the whole unit when a problem occurs within the warranty period. which is very convenient than dealing with the manufacturer when a local warrantied unit encounters a problem (just like what sir vx2 experienced) although it eventually worked out but with so many hassles.
but i think after the warranty period, both cases (local or gray) has to have their units be repaired or serviced by the manufacturer for a fee, will the manufacturer give preferential treatment to locally bought units than gray market? i think i read a post somewhere that chain stores like abenson's are telling their customers this as a selling point. but i would think this wont be true since a paying customer is a paying customer.
for panasonic, they charge higher for repair of grey units over units purchased from them. so clients will just have to weigh the pros and cons of getting grey units over local warrantied units. :)
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more often than not, gray market sellers replace the whole unit when a problem occurs within the warranty period. which is very convenient than dealing with the manufacturer when a local warrantied unit encounters a problem (just like what sir vx2 experienced) although it eventually worked out but with so many hassles.
I think I was extremely lucky to have gotten as much service and a refund at that late of stage. But, honestly, this shouldn't be the case. What should be is that every complaint and every defect should be treated with the same level of service...at the least. We pay over 30-50% more for our stuff but local manufacturer's service is inversely proportional to that (to say in comparison to the US or other countries). Although I have always heard of complaints over there too.
That said, you'll never know what you have til it's gone.
Arnoldc, I suggest trying to write to Samsung global or at least Philippine head office. :)
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for panasonic, they charge higher for repair of grey units over units purchased from them. so clients will just have to weigh the pros and cons of getting grey units over local warrantied units. :)
IIRC they will charge the same after the 1 year warranty of locally purchased unit :)
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Hi vx2, thank you. Yes I already have a letter prepared addressed to Samsung Philippines and Department of Trade and Industry.
My arguments include Samsung's own claim that the average lifespan of their panels is 60,000 hours.
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sa mga bumibili sa appliance centers like abenson and western etc, do you avail of the extended warranty?
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I did not. And had I availed of it, wala sana akong problema ngayon. Now I can't trust the brand alone, crap happens, so I am putting in the cost of the 2-years extended warranty in my next purchase.
sa mga bumibili sa appliance centers like abenson and western etc, do you avail of the extended warranty?
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i bought an aircon less than a month ago and i also availed of the extended warranty. its less than 4k for an additional 3 yrs. ang maganda sa extended warranty you dont have to bring the appliance to them, they will be the one to go to ur place and if the item is non repairable or out of stock ung parts then they will replace it with a brand new one :D
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Hi vx2, thank you. Yes I already have a letter prepared addressed to Samsung Philippines and Department of Trade and Industry.
My arguments include Samsung's own claim that the average lifespan of their panels is 60,000 hours.
Just to share my own experience - I was one of the earliest adoptors of Samsung LCDs, I bought mine (a 32", model # I don't have right now) in April 15, 2007. It conked out on August 18, 2007 - screen just blacked out that day, although it was connected to an AVR and a surge protector extension plug. I called up my dealer (Ambassador) who referred me to the Samsung service center in Shaw Blvd, Mandaluyong where I brought it. Luckily for me, the service center replaced the panel, no charge to me. I don't know if their policy has changed or is different across service centers, or whether I was lucky that time that they had a different policy or that I brought it to an "official" service center (as the one on Shaw blvd appeared to be "official", I know other service centers could be outsourced providers, a common practice for most manufacturers).
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Richard, surely they would replace the panel as it's not even a year...
Just to share my own experience - I was one of the earliest adoptors of Samsung LCDs, I bought mine (a 32", model # I don't have right now) in April 15, 2007. It conked out on August 18, 2007 - screen just blacked out that day<snip>.
Samsung does not operate their own service centers. They're always outsourced to a third party. The one in Tejeron is Official, as it was Samsung itself who directed me there.
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I called Samsung today and I was advised to keep my unit at the Tejeron service center as they're working on a discount from Samsung itself. Hay...
This is affecting my decision whether to get the 32C10 or not... Mamaya maubos tapos 5% lang pala ibibigay ng Samsung...
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Just to share my own experience - I was one of the earliest adoptors of Samsung LCDs, I bought mine (a 32", model # I don't have right now) in April 15, 2007. It conked out on August 18, 2007 - screen just blacked out that day, although it was connected to an AVR and a surge protector extension plug. I called up my dealer (Ambassador) who referred me to the Samsung service center in Shaw Blvd, Mandaluyong where I brought it. Luckily for me, the service center replaced the panel, no charge to me. I don't know if their policy has changed or is different across service centers, or whether I was lucky that time that they had a different policy or that I brought it to an "official" service center (as the one on Shaw blvd appeared to be "official", I know other service centers could be outsourced providers, a common practice for most manufacturers).
You probably didn't have a problem because it was still under warranty. Easier for the service center to just replace it and send back the defective one to Samsung. Problem with Arnoldc, is kakalampas lang ng warranty. That is irritating to say the least.
Good luck to arnoldc. I hope you succeed in your battle. Will be a good precedent for all of us.
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This is affecting my decision whether to get the 32C10 or not... Mamaya maubos tapos 5% lang pala ibibigay ng Samsung...
arnold you'll go panasonic na?
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Edrel, because I don't have money and I want 2-years extra warranty, I might. But I want either the LG or Sharp...
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Edrel, because I don't have money and I want 2-years extra warranty, I might. But I want either the LG or Sharp...
You're going for extended warranty? Abensons yung meron right?
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Edrel, because I don't have money and I want 2-years extra warranty, I might. But I want either the LG or Sharp...
i thought so arnold, sharp and LG should be better. btw i read what happened to your car, ganyan ata talaga. when it rains it pours..hope everything was alright.
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@dips15, yes. Abenson does offer 2 years extended warranty. I'm not sure if other stores offer that...
Edrel, ewan ko nga ba. If you know a shop who can repair the engine of my car, please PM na lang. Thanks.
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ang SM appliance store meron din extended warranty
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@anya618, do you know how much it is compared to Abenson? (8K for LCD TVs)
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@anya618, do you know how much it is compared to Abenson? (8K for LCD TVs)
8k standard ba? Di ba ang extended warranty is based on the base amount since the amount you are paying is actually a premium on insurance. 8k is too expensive for a TV costing 19-25k.
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based on the amount of the item you bought sir. example ung nabili kong washing machine amount nasa 14-15k ung extended warranty niya add 3500pesos para maging 3 yrs warranty
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@dips15, 5K 2-yrs extended for the Panasonic 32C10 at Abenson.
@anya618, salamat...
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That, brother, was an excellent choice unless you were aiming for a plasma. ;)
A quick update, I am now in the process of getting "refunded" and am speaking with the head of customer service for the whole Philippines. He says it'll take just a week and so far been happy with our exchanges.
Also, if anyone has problems in the past with Pana LCDs, PM me so I can give you his email. He is encouraging any Pana LCD owners to share their problems if ever.
:)
Hi vx2,
Can you share the email address of the head of customer service for Panasonic Philippines? My Panasonic 32lx700 got busted, totally black screen na lang and only the power LED is blinking. Will try to contact them to expedite process, It's with the panasonic service center since wk1 of September. Unfortunately for me, tapos na warranty of 1 year. I bought it last June 8, 2008 from theaterworks and it had a 1 year Panasonic Phils warranty.
Thanks.
$harkee
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This just shows we cannot undermine the need for extended warranty...
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I have a good news from Samsung. They gave me 50% discount on the replacement of the panel. This gesture is more than welcome to me and much appreciated. They have shown excellent handling of the case.
I have to thank Belle (Vibelle ata) of Samsung Call Center for making all this possible.
I will get my Samsung back ;)
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They gave me 50% discount on the replacement of the panel.
I will get my Samsung back ;)
so arnold no more new tv for you? :) :)
so how much na lang the replacement panel?
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Edrel, I'm not going to buy a new one anymore. The replacement panel is P12,140 after the discount. Still cheaper had I got 2 years warranty at the time of purchase, but this will do.
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Edrel, I'm not going to buy a new one anymore. The replacement panel is P12,140 after the discount. Still cheaper had I got 2 years warranty at the time of purchase, but this will do.
That's good to hear sir. How long is the after-service warranty for the new panel?
@Sharkee - YGPM
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I have a good news from Samsung. They gave me 50% discount on the replacement of the panel. This gesture is more than welcome to me and much appreciated. They have shown excellent handling of the case.
I have to thank Belle (Vibelle ata) of Samsung Call Center for making all this possible.
I will get my Samsung back ;)
Ok na yan. In fairness to Samsung customer service, they do try to appease the customer and 50% is a big discount na rin considering that they were not technically required to give such a discount since out of warranty na nga.
Medyo masakit pa rin, pero at least you see the effort.
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@vx2, yun ang di ko naitanong! Thanks for reminding me, I will ask and update this thread.
@dips15, yes, happy na ko with what Samsung did.
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@vx2, yun ang di ko naitanong! Thanks for reminding me, I will ask and update this thread.
I'd take no less than 1 year ;D
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Good to know that your problems are over sir,...
Just another question though, ang warranty claims ba sa Samsung ay iisa lang for the LCD TV and the LCD Monitor..?
May isang forumer tayo in the same dilemma di ba... http://www.pinoydvd.com/index.php?topic=102277.0
ABC
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@ABC... yes same lang, I asked na. But the SyncMaster LCD monitors have 3 years warranty ah.. At the office, where the monitors (more than 50 pcs) are used for training (8 hours a day), none of the Samsung, LG, Acer, and one other brand I forgot, manifested any problems.
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Finally my Samsung LA32S is fixed. Total damage (parts+labor) is P13,340. Pwede na, pero mas ok kung 'di nasira....
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Good to hear. Hopefully this one will last it's intended panel lifespan. What did they say about the warranty on parts?
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@vx2, got it yesterday lang. They gave me a 3 months (huwow!!!) parts and labor warranty. I need a LOT of luck, for this panel to last even half of its rated lifetime!
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Finally my Samsung LA32S is fixed. Total damage (parts+labor) is P13,340. Pwede na, pero mas ok kung 'di nasira....
@vx2, got it yesterday lang. They gave me a 3 months (huwow!!!) parts and labor warranty. I need a LOT of luck, for this panel to last even half of its rated lifetime!
wow, cost almost half the price of a new panel... and the warranty is quite short. anyway, goodluck sir. hopefully that is the last of it...
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@iiinas, i'm crossing my fingers (sa paa :)) that it is so. I was able to setup my HT again last night, finally, after the flood.
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Hi vx2,
Can you share the email address of the head of customer service for Panasonic Philippines? My Panasonic 32lx700 got busted, totally black screen na lang and only the power LED is blinking. Will try to contact them to expedite process, It's with the panasonic service center since wk1 of September. Unfortunately for me, tapos na warranty of 1 year. I bought it last June 8, 2008 from theaterworks and it had a 1 year Panasonic Phils warranty.
Thanks.
$harkee
hows ur unit na?
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ask ko lang nagkaprob sa mga PANELS? be it plasma or lcd
totoo ba yung 2 year service PANEL Warranty? I read that a seller here offers 2 YEAR PANEL WARRANTY.
DOES THIS APPLY TO ALL HIS UNITS???? ANG Mahal kasi ng panel if nasira :(
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got a Toshiba Regza 32AV500 to replace my lemon Panasonic 32LE7M. So far so good. Many thanks to Sir Vic of SnS. Guys, if you are looking for excellent customer service this is the place, Sounds and Sights! +1 to SnS! :D
how long bro bago naresolve problem mo with pansonic and sight and sounds?
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ask ko lang nagkaprob sa mga PANELS? be it plasma or lcd
totoo ba yung 2 year service PANEL Warranty? I read that a seller here offers 2 YEAR PANEL WARRANTY.
DOES THIS APPLY TO ALL HIS UNITS???? ANG Mahal kasi ng panel if nasira :(
local warranty iirc
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My Samsung 32inch LCD broke. I had it brought to the SAMSUNG service center and estimated that i need to replace the LCd to panel to repair it. It kind of costly to change panel. I used the LCd for almost a year and a half.
Do you have a suggestions where to buy cheap lcd panels or where to have it fixed cheap?
Thanks.
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up
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My Samsung 32inch LCD broke. I had it brought to the SAMSUNG service center and estimated that i need to replace the LCd to panel to repair it. It kind of costly to change panel. I used the LCd for almost a year and a half.
Do you have a suggestions where to buy cheap lcd panels or where to have it fixed cheap?
Thanks.
No wonder a lot of people call it SamDung in the US. ::)
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i guess as much as possible, new buyers should stay away from samsung. scary. the price though is very atrractive.
i wonder how LG tvs (being also korean) are in the durability category. i have not read any complain from any users yet..
i also wonder whether there are plasmas that goes dead after a year and a half just like those samsung LCD panels. we have a philips 42" plasma that we have been using for close to 4 years, no problems as of yet..
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The Panasonic 42PV70 I bought from SnS last year, May 2008, started showing straight lines from top to bottom at the right side of the screen around 2 months ago. At first only 1 line appears and seems temporary because when you turn off then turn on the TV, the line disappear. A month ago (week before Ondoy), the line became permanent so I went to SnS store and asked Jun to send someone to check the problem. But Ondoy came so my unit was only pulled-out 2 weeks ago, when the lines already increased to 3. And no service unit was provided because units were not available at the time.
Now I'm still waiting for the verdict from Panasonic Phils. and SnS. I'm hoping it's not the panel, but it seems like it. Too early (almost 1.5 years old only), too late (for the 1 year warranty)! :(
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The Panasonic 42PV70 I bought from SnS last year, May 2008, started showing straight lines from top to bottom at the right side of the screen around 2 months ago. At first only 1 line appears and seems temporary because when you turn off then turn on the TV, the line disappear. A month ago (week before Ondoy), the line became permanent so I went to SnS store and asked Jun to send someone to check the problem. But Ondoy came so my unit was only pulled-out 2 weeks ago, when the lines already increased to 3. And no service unit was provided because units were not available at the time.
Now I'm still waiting for the verdict from Panasonic Phils. and SnS. I'm hoping it's not the panel, but it seems like it. Too early (almost 1.5 years old only), too late (for the 1 year warranty)! :(
Ouch,...
Do keep us updated sir,
we would really like to hear how S&S and Panasonic would deal with this kind of problem.
Good luck sir.
ABC
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The Panasonic 42PV70 I bought from SnS last year, May 2008, started showing straight lines from top to bottom at the right side of the screen around 2 months ago. At first only 1 line appears and seems temporary because when you turn off then turn on the TV, the line disappear. A month ago (week before Ondoy), the line became permanent so I went to SnS store and asked Jun to send someone to check the problem. But Ondoy came so my unit was only pulled-out 2 weeks ago, when the lines already increased to 3. And no service unit was provided because units were not available at the time.
Now I'm still waiting for the verdict from Panasonic Phils. and SnS. I'm hoping it's not the panel, but it seems like it. Too early (almost 1.5 years old only), too late (for the 1 year warranty)! :(
keep us posted about this :) hope all goes well with your problem. is your tv grey market or has panasonic warranty?
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keep us posted about this :) hope all goes well with your problem. is your tv grey market or has panasonic warranty?
afaik it's no bearing be it grey or local purchased tv since it is out of warranty already. :(
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Did you read my story on how I got mine fixed?
My Samsung 32inch LCD broke. I had it brought to the SAMSUNG service center and estimated that i need to replace the LCd to panel to repair it. It kind of costly to change panel. I used the LCd for almost a year and a half.
Do you have a suggestions where to buy cheap lcd panels or where to have it fixed cheap?
Thanks.
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question lang fellow members
how long is your warranty extension after it has been repaired? 1 month? 3 months? 6 months 1 year?
kasi mapaparepair tayo tapos baka 1 month or after 6 months sira ulet :o
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Good day to everyone. I just want to ask if LCD TVs can be repaired here sa Pinas(at a reasonable price.) After 1 year and 10 months, my Panny 32 LX70 started having dark washed out colors, vertical lines, and slow response time. I took it back to the shop I bought it from and was told that it was a panel failure. Based on their experience from previous clients, the cost for replacing this particular part runs close to the price of a brand new set.
Sa mga naka experience na ng ganitong klaseng problems, is it still cost effective to push for a repair or better to buy a new one. The shop sent my TV to the service center to be checked and estimated for repairs pero sa feedback na nakukuha ko from the shop when I left it with them, there seems little hope of getting the TV repaired anytime soon and at a price that won't break the bank.
Any response/feedback would be greatly appreciated, thanks.
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if its over 12k id rather get a new panel :)
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I just got my Samsung LA40B530 today and after playing around 4 hours of NBA 2k10, suddenly all the black colors are now showing red.
Any of you guys can give me an idea of what the problem is?
If this is a simple matter pls pardon me as i am a noob at this....
An update: after turning it off and removing power for 5min, turned it on and it came back okay...
Should I be concerned?
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Try another cable(s). or simply firmly reattached the cable(s) Try as well another type of connection and port input like component, HDMI, etc.
What about in DVD viewing using another player or TV viewing, are you having the same problem.
After performing those three suggestions above, and the problem persists, call the shop where you bought the unit and claim warranty or better yet replacement since I think you can have it directly replaced within 7 days of purchase if found defective.
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I only got the problem with the PS3 and cable TV.
None with playing DVD etc since I dont have a DVD player yet...
Just got my PS3 and TV as the replacements for those which got flooded
Hopefully it doesnt resurface again...
Ill try leaving the TV on for now since I will still be playing some more...
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I only got the problem with the PS3 and cable TV.
None with playing DVD etc since I dont have a DVD player yet...
Just got my PS3 and TV as the replacements for those which got flooded
Hopefully it doesnt resurface again...
Ill try leaving the TV on for now since I will still be playing some more...
Im am assuming that the cable TV directly connects to the aerial coax cable terminal of your TV (not using a digibox that connects to your TV via HDMI or component), well I guess there's a problem with your TV since the problem is showing in either connections. Ask for a replacement.
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It resurfaced again, this time I tried removing the HDMI cable a bit and it became fine but only for awhile...
Yep, the Cable TV is thru the coaxial terminal while the ps3 is thru hdmi...
What could be the possible cause of this trouble?
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Wild guess.. one of the colour IC or any IC or transistor that is responsible for producing colors or the video engine chipset/IC is damaged.
Some additional troubleshooting suggestions. Ensure that you are using the default settings first, like TV region (for broadcast and cable usage) and TV system, default color settings. Turn off video processing algorithm that your LCD supports like natural motion, higher refresh rates, colour management, Picture Noise Reduction, comb filter, etc.
Still, Im assuming and suspects that there's a hardware problem with the LCD.
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I will borrow a DVD player later and try it again...
The prob is after this shows while playing the game, when I go to TV or during loading with entire black screen, it shows full red... argh... good thing this sirfaced this early...
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Do not wait. Get your camcorder (or camphone), and take a shot of the problem, then have the unit replaced immediately. In case the problem does not manifest itself during the retailer's testing, you have the video to lean on.
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Paolorenzo and philander
Thanks for the tips...
Already made a video of the problem just in case they wont replace the unit...
The only good thing here is that it surfaced this early...
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This sounds serious alright. Panel problems are often just dead or stuck pixels that can often be remedied but what you mentioned sounds like a panel that is dying. Did you get this brand new? I ask because panel life span is usually advertised to be 30,000 hours to a high of 80,000 hours with normal viewing ( 3-4 hours a day). Unless you're a video nut eating all your waking hours in front of the TV, we're talking decades here. I think you should email Panasonic's customer service and recount your experience. If it's a panel failure well within the lifespan under normal use, then it should be replaced free. LCD manufacturers should reconcile their advertised 30,000 hours of panel life with their warranty periods.
And yes, replacing a panel is tantamount to getting a new one in terms of cost. That's why LCD panels are supposed to last long, longer than their Plasma rivals. Once dying, they are destined for disposal, not repair. Welcome to Alvin Tofler's age of disposables.
Having said that, there may be somebody with a repair shop who can help you. Trust the Pinoy to come up with ways to repair the disposable. Don't expect that to come from authorized repair shops from the brands. They work by manuals and repair by replacing entire modules or sub-assemblies. They rarely, if at all, do board-level repairs. Your last resort could be these freelance TV repair shops who can do repairs at the transistor or chip level. Unfortunately, I don't have anyone in mind since the last time I had any electronic device repaired involved just a cell phone.
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If you bought the unit within 7 days the seller should replace it asap. (this is my commitment to my buyers, not sure with your seller, but it is the standard procedure.)
If more than 7 days they will send samsung tech to check it out and they will submit report to process replacement direct to samsung h.o./service center, the processing time is 5-7 days. Samsung service will then fax the replacement approval to the seller to replace the unit (if evaluation of the technician is indeed for replacement)
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Thanks for the responses. Will definitely keep your recommendations in mind. Yes, I bought this unit brand new from Theaterworks Trinoma last January 2008. I tend to use it for gaming mostly on weekends; however, the unit doesn't get much use over-all since I'm out of the house most of the time.
Brought this unit back to Theaterworks last week and I'm hoping to get an estimate on the repair cost from Panasonic this week. Yun nga lang, they told me to expect that Panasonic will charge a sky high price for this. Will definitely try to contact Panasonic to see if something can be done about the cost.
Right now, I'm leaning towards getting a brand new na lang specially if the repair will exceed 10K. I'm also strongly considering getting an extended warranty, if I do buy. These things definitely need some kind of insurance. Thanks.
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Keep us posted on the repair cost estimate. And I suggest you write a strongly worded email to Panasonic once you get the estimate. It should be free or they should throw out the window their claims of 30,000 hours of panel lifespan. Address it to their President and CEO. Good luck.
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Just an update, my cousin switched off the anynet feature on the unit and my brother's been playing all day without any problems...
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nag automatic un contrast, brightness and volume and etc.. nagiging negative lahat then all of the sudden eh you cannot romote na.. bought it last 3 months ago sa Sights and Sounds.. i called them last week sabi they will change it today or tomorrow then pag tawag ko sabi nanaman this thursday or friday again.. pag hindi mo pa na follow up eh hindi naman sila tatawag.. sana totoo na un hangang friday, paging the owner of the store.. thanks
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Just an update, my cousin switched off the anynet feature on the unit and my brother's been playing all day without any problems...
the problem resurfaced again and we called the distributor yest...
samsung service personnel came and he noted that there's either a prob with the motherboard or the ribbon...
left me a service report and i gave my demand that this will be a unit replacement since within 7 days and i experienced the trouble the day the unit was delivered...
anyon know how this'll work now?
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Maybe someone can also post their good after sales experience?... so that we'll know which brand has good warranty/after sales service.
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Maybe someone can also post their good after sales experience?... so that we'll know which brand has good warranty/after sales service.
lets also include stores na din. some only offers in house warranty kasi.
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Meron palang ganitong thread.
I'll post my rant.
A few months ago, I bought a Panasonic 42LZ80 from SnS. After around 2 days, I noticed a burned pixel in the panel so I PM'ed E-Reply about the problem. The reply was: "We can replace the unit if there is a dead pixel. Unfortunately, we run out of stock of 42LZ80 already."
Then after a while, I saw in the forums that SnS have new stocks already, but I was not informed of it. If they really value their customer service, they should have logged my complaint and contacted me as soon as their new stocks arrived and offered to replace my unit.
I did not bother to PM them again sensing their reluctance in dealing with my case.
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Woah. If I were you I would have contacted them about that. So you're ok with a dead pixel?
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Woah. If I were you I would have contacted them about that. So you're ok with a dead pixel?
As I've posted above, I PMed E-reply about the dead pixel. But the shortness of the reply smells reluctance on their part to deal with my problem.
The TV is in my office. I don't use it to watch movies, just a little cable TV (more on news) viewing when I'm not doing anything, and is hooked up to my PC as a second monitor. I don't actually get to notice the dead pixel unless there are dark scenes.
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Reluctance or not it's part of their service and I think it's part of their advertised outright replacement?
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Reluctance or not it's part of their service and I think it's part of their advertised outright replacement?
I was kinda expecting the reply would be: "Sorry to hear that, we're currently out of stock of the model of your TV, will contact you as soon as new units arrive."
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you can ask vic now if he has new stocks, pag sinagot ka na wala, then quote his ad. :)
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Meron palang ganitong thread.
I'll post my rant.
A few months ago, I bought a Panasonic 42LZ80 from SnS. After around 2 days, I noticed a burned pixel in the panel so I PM'ed E-Reply about the problem. The reply was: "We can replace the unit if there is a dead pixel. Unfortunately, we run out of stock of 42LZ80 already."
Then after a while, I saw in the forums that SnS have new stocks already, but I was not informed of it. If they really value their customer service, they should have logged my complaint and contacted me as soon as their new stocks arrived and offered to replace my unit.
I did not bother to PM them again sensing their reluctance in dealing with my case.
Since this happened a few months ago, you may not be able to get any replacement now as most vendors only have a week or 2 within which time you can get outright replacement. Now even if they have stocks, you may have to bring the unit for repair.
Looks to me like the vendor is just using the "no more stocks" excuse not to make an outright replacement. But they are very lucky to get customers who don't pursue their complaint just on the mere suspicion the vendor is reluctant. No wonder consumerism in this country isn't making any progress.
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... I'd still contact SnS/E-reply/Vic if I were you...
Still...Cheers!!!
Compaq
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there's a 3 month replacement policy at SNS. when my lcd had a problem sir vic urged me to bring the unit in and he'd have it replaced. also, he answered all my queries through text and even called me through my cell.
but sorry to hear about your lcd
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there's a 3 month replacement policy at SNS. when my lcd had a problem sir vic urged me to bring the unit in and he'd have it replaced. also, he answered all my queries through text and even called me through my cell.
but sorry to hear about your lcd
there you go, boybi why not bring the unit over with your receipt :)
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1. My unit is more than 3 months old already.
2. I'm not from Metro Manila, so bringing the huge unit back to SnS, without the assurance that it will be replaced or repaired, is too much of a hassle.
3. The reply I got from E-reply, to quote: "We can replace the unit if there is a dead pixel. Unfortunately, we run out of stock of 42LZ80 already." sounded like my unit won't be replaced. I was expecting more than that from a store that had so many praises and satisfied customers here in PDVD.
4. My post here is not to seek replacement nor repair of my unit by SnS, but to let the forumers know that they should check the warranty policy carefully.
5. Also, buyers should also check their units in the store thoroughly before bringing the unit home. Insist on having the screen tested by displaying it with solid colors to check for dead pixels. I asked for this test when I bought my unit from SnS, but the one who assisted me said they don't have that kind of testing equipment.
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1. My unit is more than 3 months old already.
2. I'm not from Metro Manila, so bringing the huge unit back to SnS, without the assurance that it will be replaced or repaired, is too much of a hassle.
3. The reply I got from E-reply, to quote: "We can replace the unit if there is a dead pixel. Unfortunately, we run out of stock of 42LZ80 already." sounded like my unit won't be replaced. I was expecting more than that from a store that had so many praises and satisfied customers here in PDVD.
4. My post here is not to seek replacement nor repair of my unit by SnS, but to let the forumers know that they should check the warranty policy carefully.
5. Also, buyers should also check their units in the store thoroughly before bringing the unit home. Insist on having the screen tested by displaying it with solid colors to check for dead pixels. I asked for this test when I bought my unit from SnS, but the one who assisted me said they don't have that kind of testing equipment.
you can ask vic now if he has new stocks, pag sinagot ka na wala, then quote his ad. :)
whenever i get an lcdtv for a friend or client, i just use the all blue (no signal) screen.
this will help you detect a dead pixel since on a blue background/screen a dead pixel can be seen as black.
(http://www.dataproductservices.com/images/stories/freeware/dpt/freeware_dpt_example1.gif).
although this advice is too late for you already.
this will help the others. :)
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But the 'no signal' screen for the Panasonic I got is black screen.
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But the 'no signal' screen for the Panasonic I got is black screen.
if im not mistaken, you can change this in the settings.
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if im not mistaken, you can change this in the settings.
I'll check later, but if you're right, doesn't the staff in SnS know this? They should have performed this blue screen when I asked if they can feed solid colors to the screen to check the pixels.
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I'll check later, but if you're right, doesn't the staff in SnS know this? They should have performed this blue screen when I asked if they can feed solid colors to the screen to check the pixels.
i dont think so bro. although they are OK with you bringing your htpc or player to test on their unit.
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if the unit is more than three months old, it will be pulled out for servicing. usually (and in most cases), sir vic will lend you a service unit while yours is being fixed. this is what he told me before when i was on the verge of having my unit serviced.
i can sense your apprehension but reading into what sir vic told you over the phone (or thru text or whatever) isn't a good practice. the guy has to deal with a lot of customers and just because you haven't received the kind of response you like doesn't mean that he won't help you out. you could try being more assertive, that could help.
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and for the record, i've bought two lcds, a dvd player, an NMT and speakers stands from SNS. haven't encountered any problems yet. bring your lcd back and ask that they have it serviced, and of course demand a service unit too.
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Meron palang ganitong thread.
I'll post my rant.
A few months ago, I bought a Panasonic 42LZ80 from SnS. After around 2 days, I noticed a burned pixel in the panel so I PM'ed E-Reply about the problem. The reply was: "We can replace the unit if there is a dead pixel. Unfortunately, we run out of stock of 42LZ80 already."
Then after a while, I saw in the forums that SnS have new stocks already, but I was not informed of it. If they really value their customer service, they should have logged my complaint and contacted me as soon as their new stocks arrived and offered to replace my unit.
I did not bother to PM them again sensing their reluctance in dealing with my case.
Sir this is a true story that i will relay to you. One of the customer went to Western and asking the sales manager if the store can fix the panasonic plasma tv that she bought, Unfortunately, they discovered that the tv was bought from grey market, Suma total, walang warranty mismo sa panasonic service center. Ayan ang masakit.
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Sir this is a true story that i will relay to you. One of the customer went to Western and asking the sales manager if the store can fix the panasonic plasma tv that she bought, Unfortunately, they discovered that the tv was bought from grey market, Suma total, walang warranty mismo sa panasonic service center. Ayan ang masakit.
I think this was previously discussed on a seperate thread (or this same thread?) that Listening group had a falling out with Panasonic Phil. thats why after sales service are now being course through themselves, replacement are through panasonic singapore (their supplier).
But I still believe it would be better if sir Vic would answer the guys query above to clear out the issue.
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Got the bad news today. TW's staff informed me that my 42LZ80 has a bad panel board. Cost of repair will be half of price of the tv! I got the tv June 09 only. By Oct, the tv had no audio coming out of its speakers. Brought the tv back to TW early Nov. Is panel board replacement not part of the warranty?
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Got the bad news today. TW's staff informed me that my 42LZ80 has a bad panel board. Cost of repair will be half of price of the tv! I got the tv June 09 only. By Oct, the tv had no audio coming out of its speakers. Brought the tv back to TW early Nov. Is panel board replacement not part of the warranty?
From what I understand. If you have a Panasonic warranted-unit, the cost of the repair and parts are free within the warranty period.
If the unit is gray, I guess you can ask the store where you bought the unit for warranty claims. If they have 1 year warranty as well (eve in-store), IMHO, you are entitled of free parts and service.
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Got the bad news today. TW's staff informed me that my 42LZ80 has a bad panel board. Cost of repair will be half of price of the tv! I got the tv June 09 only. By Oct, the tv had no audio coming out of its speakers. Brought the tv back to TW early Nov. Is panel board replacement not part of the warranty?
pm jeff under 1 year pa pala yung tv. dapat free yung repair and parts etc.
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Got the bad news today. TW's staff informed me that my 42LZ80 has a bad panel board. Cost of repair will be half of price of the tv! I got the tv June 09 only. By Oct, the tv had no audio coming out of its speakers. Brought the tv back to TW early Nov. Is panel board replacement not part of the warranty?
last june lang nabili?In my opinion, Theater Works should replace the unit/defective part. did you ask why they were charging for this when in fact it is still within the 1 year period?
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Sir this is a true story that i will relay to you. One of the customer went to Western and asking the sales manager if the store can fix the panasonic plasma tv that she bought, Unfortunately, they discovered that the tv was bought from grey market, Suma total, walang warranty mismo sa panasonic service center. Ayan ang masakit.
if i understand it right, the buyer should have brought it to the person or store where she got the unit from. because even if its not a grey unit, why bring it to western, she should have brought it panasonic straight, or as i said, to the store she bought it from.
but if you mean that she bought it from western and the unit was broken, even if its a grey unit from western, western should fix the unit or assist them to have the unit fixed. within or not within the warranty period.
for me it really depends where you got it from. even if its grey, if the seller has excellent after sales service, they should replace or try to have it repaired as long as its still within the warranty period.
as for the person having a dead pixel. i will insist having the unit replaced, granted that the model is not available anymore, then ask for any equivalent model. i read somewhere that sns did this not so long ago to another customer.
these sellers have a lot of customers, if you dont follow up then there is a good chance they might "forget" about it. unlike in the u.s., we are still not a consumercentric society. so as consumers, we may need to do some work, but in the end the rewards far outweighs the work we did.
if you read the first few pages of this thread, its the experience of one member's "struggle" with panasonic, and this is with a legit non-grey unit bought in accredited stores.
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Di ba some sellers and/or manufacturers only replace LCD TV's depending on the number of dead pixels? AFAIK, may minimum number sila, like 5 dead pixels, before they replae the unit ouright within the warranty period. Actually, they have a disclaimer pa nga that due to the elaborate LCD screen manufacturing process, dead pixels can and will occur.
At least, that's how it is with LCD monitors (for PC's). I just don't know if the same policy applies with LCD TV's.
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Thanks for the replies. Trying to get in touch with Jeff.
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Just want to share my sister's Samsung LCD 32.
The unit got panel problem(s) after about 14 months of usage. Just about more than 1 month passed from the expiration of the warranty. So obviously she sent the unit to Samsung service center in Cebu (she is based in Cebu right now) and the service center quoted 20K for the replacement of the panel alone plus labor. Imagine the cost of the new 32LCDs now plus new 1 year warranty.
She insisted about the quality and the lifespan of the LCD making... complaints here and there... to cut the story short, the service center provided a new quote for the replacement of the LCD down to Php 10K including labor (with three months warranty). Thinking of buying a new one or having the unit repaired... she opted to have the unit repaired.
Well, i really think that getting extended warranty especially for LCD (usual problem with LCD is the panel which cost almost the same as the new unit).
It is so frustrating that the unit conked down just after the warranty expires; 1 year may be long but for a pricey equipment such as LCD or plasma, we need to ensure that we can rely in the unit more than five years like the reliability we get from CRTs.
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Just want to share my sister's Samsung LCD 32.
The unit got panel problem(s) after about 14 months of usage. Just about more than 1 month passed from the expiration of the warranty. So obviously she sent the unit to Samsung service center in Cebu (she is based in Cebu right now) and the service center quoted 20K for the replacement of the panel alone plus labor. Imagine the cost of the new 32LCDs now plus new 1 year warranty.
She insisted about the quality and the lifespan of the LCD making... complaints here and there... to cut the story short, the service center provided a new quote for the replacement of the LCD down to Php 10K including labor (with three months warranty). Thinking of buying a new one or having the unit repaired... she opted to have the unit repaired.
Well, i really think that getting extended warranty especially for LCD (usual problem with LCD is the panel which cost almost the same as the new unit).
It is so frustrating that the unit conked down just after the warranty expires; 1 year may be long but for a pricey equipment such as LCD or plasma, we need to ensure that we can rely in the unit more than five years like the reliability we get from CRTs.
It seems that the failure rate of flat panel tv's is still very high, correct me if I'm wrong but I see more complaints on LCD compared to plasma (on this forum). And I concur with Angelo... These electronics company keeps on advertising thousands of hours on their panels life span but on reality its reliability still far away compared to CRT tvs.
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was vic informed about this thread?
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Brought my 42LZ80 back to TW for repair last Nov. 10. It is now Dec. 19. Starting to get frustrated here.
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What were they supposed to do? Quote, repair or replace? Your last post was about trying to get in touch with jeff. Your TV is supposed to be within the warranty period. So what happened after?
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I followed up status of tv repair for a month but nobody could give me a straight answer. Finally got in touch with Sir Jeff after PMing him couple of days ago thru TW forum. He informed me that the findings of repair guy is the audio board of the tv was damaged by errant electricity (even with avr?) & not a product defect. Even if within warranty period, I will be asked to shell out for the repair. And wait some more... Grrrr...
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I followed up status of tv repair for a month but nobody could give me a straight answer. Finally got in touch with Sir Jeff after PMing him couple of days ago thru TW forum. He informed me that the findings of repair guy is the audio board of the tv was damaged by errant electricity (even with avr?) & not a product defect. Even if within warranty period, I will be asked to shell out for the repair. And wait some more... Grrrr...
where did you get your avr bro? what's brand and model name?
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I followed up status of tv repair for a month but nobody could give me a straight answer. Finally got in touch with Sir Jeff after PMing him couple of days ago thru TW forum. He informed me that the findings of repair guy is the audio board of the tv was damaged by errant electricity (even with avr?) & not a product defect. Even if within warranty period, I will be asked to shell out for the repair. And wait some more... Grrrr...
Sorry but that sounds like bull. Errant electricity is not ignorance or whatnot (esp since you had an AVR). Official service centers service these, I had a friend that had am exploded bulb on their DLP because of these "fluctuations" and it was replaced because it was still under warranty.
I'd say gather the receipts and other paperwork and let DTI rain on em. The problem with in house warranty is that they don't have clearly defined scopes, but when one says "warranty" it should be the same all in all.
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I still really think its a product defect. Im pretty sure that with or without AVR connected, the unit itself has a voltage protection where it will damage the fuse, transformer (or related components) first before entering the board. And as I remember, most of the available LCDs are in autovolt where it can even accept as high as 240volts.
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I followed up status of tv repair for a month but nobody could give me a straight answer. Finally got in touch with Sir Jeff after PMing him couple of days ago thru TW forum. He informed me that the findings of repair guy is the audio board of the tv was damaged by errant electricity (even with avr?) & not a product defect. Even if within warranty period, I will be asked to shell out for the repair. And wait some more... Grrrr...
What the crap is that? Errant electricity my ass. That's plain and simple material failure and ignorance on their repairman. It is a product defect. Tell them you have other appliances connected to your house line and they didn't suffer from any errant electricity, AVR aside. If it's autovolt, they should fire their repairman. Even if not, as Philander said, other parts of the circuit should go first before damaging a board. You should bring this up with the DTI or have it published in the press so the world will know they're trying to find excuses for skirting their warranties. Then nobody will buy from them.
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What the crap is that? Errant electricity my ass. That's plain and simple material failure and ignorance on their repairman. It is a product defect. Tell them you have other appliances connected to your house line and they didn't suffer from any errant electricity, AVR aside. If it's autovolt, they should fire their repairman. Even if not, as Philander said, other parts of the circuit should go first before damaging a board. You should bring this up with the DTI or have it published in the press so the world will know they're trying to find excuses for skirting their warranties. Then nobody will buy from them.
Ngek!!! Mahirap na yan.!!! It seems nowadays, even the lcd/plasma TV is a mere disposable item when it crank up and more problematic to the buyer when you bought it in a grey market.!!! Nakakahinayang yung pera binili dyan. :-[ :-[ :-[ :-[ :-[ Coincidence lang kaya, bakit puro panasonic LCD tv ang nagkaproblema and one particular store. ??? ??? Saan kaya made yung lz80 (parang sa India?)
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Pag within warranty, dapat repair or replace cost free, the way I see it, grey units talaga ang theater works, kasi as a seller, all he has to do is bring the unit to either Panasonic or' Samsung, tapos may special privelege pa siya bilang dealer, tapos ngayon, kailangan siya mag quote nang ba-bayaran?......eh' di' totoong grey unit iyun' nabili nang pobre. :'( :-\
Sa totoo lang....talagang buy at your own risk....mas madalas naman ang swerte eh'. :o ;)
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Whether grey or orange, warranties should be honoured. If they can't, just say so that what they're selling and what you're buying has no warranties. Then that's the only time you take the risk. We're talking abut consumer rights. The only time you can't assert your rights is when you buy without warranties explicitly stated or from stolen or pirated merchandise.
Does your warranty state that "errant electricity" won't be honored? I recall warranties only disallow damages resulting from abuse or misuse. Is errant electricity part of misuse or abuse? If at all, that's a Meralco line problem, not a misuse or abuse on your part. And modern appliances are protected with fuses and circuit relays from such "errant" line problems.
You know guys, the reason why Uncle Sam has a great consumer protection laws in their land is because common housewives of the 50s and 60s brought similar devious vendor practices to the attention of their congressmen and to the press that galvanized nationwide consumer action groups to further lobby their rights in congress and the media. It seems to me we're content with vendors giving us crappy service. It's too much of a bother to complain about them. All we can do is post grievances in message boards and cry on each other's shoulders and console each other. That seems to be the most consumers can do in this country.
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hmmm now that's scary. akala ko pa naman kaya mas ok bumili sa kanila kasi "special treatment" especially when it comes to warranties..ngayon medyo vague na.
maybe it is better to buy sa malls/ those that have official warranties. after all, pareho na rin naman ng prices eh..or even cheaper pa.
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this does not look good.
nakausap na ba nya si jeff?
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this does not look good.
nakausap na ba nya si jeff?
I think thru pm na contact ni sir wunder9 si jeff.
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hmmm now that's scary. akala ko pa naman kaya mas ok bumili sa kanila kasi "special treatment" especially when it comes to warranties..ngayon medyo vague na.
maybe it is better to buy sa malls/ those that have official warranties. after all, pareho na rin naman ng prices eh..or even cheaper pa.
+1
Minsan or I think "MAS" okay talaga na bumili na lang sa REPUTABLE APPLIANCE CENTER (e.g Mall). Kahit medyo may kamahalan at least medyo kampanti ka pag-dating sa Warranty.
Medyo mahirap kasi makipag sapalaran na kagatin yung mga offers ng small venture retailers in terms of their warranty their only catch is the cheaper price plus additional freebies..
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+1
Minsan or I think "MAS" okay talaga na bumili na lang sa REPUTABLE APPLIANCE CENTER (e.g Mall). Kahit medyo may kamahalan at least medyo kampanti ka pag-dating sa Warranty.
Medyo mahirap kasi makipag sapalaran na kagatin yung mga offers ng small venture retailers in terms of their warranty their only catch is the cheaper price plus additional freebies..
Tama ka dyan sir, kung ano anong freebies ibibigay, eh in practical way. di mo naman kailangan.
Siguro walang bumibili duon kaya sinanasama na lang as freebies. Suma total, napamahal ka pa kung
tutuusin. Actually hindi naman freebies yan, sinama na yan sa presyo ng item like the tv, masarap lang pakingan 3 or more freebies, but its not worth to buy the tv in a higher price.
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Kawawa talaga mga Pinoy consumers. They get craped by their own people. And their congressmen are more interested standardizing the clocks in government offices than bothering about consumer rights.
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How did they establish that the defect was due to errant power supply??? That's pretty impressive diagnostic facilities if they actually have one.
Regardless, if your unit is still under warranty for parts and labor, it has to be repaired for free - check your warranty conditions if there is a specific disclaimer about erratic power supply - but then again how would they verify that your signal quality is bad without testing your home?
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^^^
Sabi nga ni AV_Phile1, eh di sana nasira din ang ibang appliances. Also eh di sana nasira din yung AVR. lolz :P
Baka mamaya yung AVR naman ang sisihin nila, hahhahah.
Nakakatuwa.
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merging topic with The Seller/Brand Service (Pre - Post Sales Service) Thread, as the discussion is now going into after sales service territory, let's continue discussion. :)
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sana next year may clear picture tayo on where the best place and safest to buy tvs
lalo na pagdumating ang mga 3d tvs ;D
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I think this was previously discussed on a seperate thread (or this same thread?) that Listening group had a falling out with Panasonic Phil. thats why after sales service are now being course through themselves, replacement are through panasonic singapore (their supplier).
But I still believe it would be better if sir Vic would answer the guys query above to clear out the issue.
Nagtataka lang ako at kapansin pansin, kung bakit wala yatang response/reply ang nga sellers sa kanilang customers grievances lalo na kapag nagkaproblema sa kanilang unit/s, bigyan naman ng konting attention man lang. Ay buhay, kawawa talaga ang nga Pinoy !!! Walang proteksyon. ??? ??? ??? Kapag binigyan mo naman ng sila ng positive remarks. eh ora mismo may reply agad. Sana maayos naman para everybody happy. ;D ;D ;D
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Unless these vendors are taught a lesson, it will always be like this for consumers.
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Nagtataka lang ako at kapansin pansin, kung bakit wala yatang response/reply ang nga sellers sa kanilang customers grievances lalo na kapag nagkaproblema sa kanilang unit/s, bigyan naman ng konting attention man lang.
Bigla yatang humina ang benta kasi mababa na ang presyo ngayon sa big appliance chains, kaya siguro iba na ang policy ng small stores.
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agreed. may mga sellers mabilis sumagot pag benta ang usapan pero pagservice ang tagal
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Bigka yatang humina ang benta kasi mababa na ang presyo ngayon sa big appliance chains, kaya siguro iba na ang policy ng small stores.
Hi Atty, would you know the legal recourse of consumers in this country? What consumer laws are there to protect them? TIA
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agreed. may mga sellers mabilis sumagot pag benta ang usapan pero pagservice ang tagal
You can testify to this sir, right? ;D
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Hi Atty, would you know the legal recourse of consumers in this country? What consumer laws are there to protect them? TIA
Legal recourse is a complaint before the DTI, and in case of a criminal violation, a criminal complaint before the prosecutor's office.
Applicable consumer laws are the Sales provisions under the Civil Code, the Consumer Act (R.A. 7394), and its imlementing rules (DTI Admi. Order No. 2, Series of 2002)
http://www.chanrobles.com/civilcodeofthephilippinesbook4.htm (See Arts. 1561-1569)
http://www.lawphil.net/statutes/repacts/ra1992/ra_7394_1992.html
http://www.dtincr.ph/files/LawsAndPolicies-DAO_02.pdf
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Thanks Atty. RA 7394 under Chapter III Art 68 Sec(d) provides in connection with meeting warranty obligations:
The warrantor will not be required to perform the above duties if he can show that the defect, malfunction or failure to conform to a written warranty was caused by damage due to unreasonable use thereof.
Then there's
Article 72. Prohibited Acts. – The following acts are prohibited:
a) refusal without any valid legal cause by the total manufacturer or any person obligated under the warranty or guarantee to honor a warranty or guarantee issued;
I don't suppose "errant electricity" falls under unreasonable use. So this could be sufficient to bring TW before the DTI in a complaint.
Unfortunately, penalty is very light:
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kapanapanabik! hope to this gets resolved na hindi na umabot sa DTI ek ek.
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But I think there's one more action to do before this. Like sending an atty's letter to TW asking them why they should not be subject to a complaint before the DTI.
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sana ma basa to ng mga tulad kong noob sa HT systems, para maiwasan ang dapat maiwasan :'(
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Parang may naalala akong mga old post dito, ganito yata ang history:
Initially, white units talaga ang mga Panny ng vendor. Tapos nabuwisit ang vendor sa Panny Phil., kasi mabagal ang aksiyon ng Panny Phil. sa mga after-sales complaints. So nag-shift ang vendor sa gray units ng Panny. OK lang yung gray units nila kasi pag may problema, sabihin mo lang, palit-unit agad, no questions asked. Kung kailangan ng repair, kaya din nila kasi meron silang tech na nag-train sa Japan, para pulido ang trabaho kahit hindi dalhin sa Panny Phil.
Iba na ba ang policy nila ngayon?
Baka naman makuha pa sa magandang usapan.
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Parang may naalala akong mga old post dito, ganito yata ang history:
Initially, white units talaga ang mga Panny ng vendor. Tapos nabuwisit ang vendor sa Panny Phil., kasi mabagal ang aksiyon ng Panny Phil. sa mga after-sales complaints. So nag-shift ang vendor sa gray units ng Panny. OK lang yung gray units nila kasi pag may problema, sabihin mo lang, palit-unit agad, no questions asked. Kung kailangan ng repair, kaya din nila kasi meron silang tech na nag-train sa Japan, para pulido ang trabaho kahit hindi dalhin sa Panny Phil.
Iba na ba ang policy nila ngayon?
Baka naman makuha pa sa magandang usapan.
naalala ko pa ito bro. iirc it was a 37" pansonic lcdtv.
na-refund naman ng panasonic yung pera.
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Guys, i just moved to a new condo unit located at East Residences Ortigas. Last week, a technician checked the power outlet voltage before installing the split-type aircon, it read 260V :o! I reported it to our condo admin. They explained to me that they are aware that the outlets are 260V and that it should be fine since they haven't received any reports from unit owners of damaged appliances or electronic equipment. ??? They won't do anything about it because the other buildings are still under construction. >:(
I called Meralco and they said they are supplying 230V with an allowable voltage variation of 207V to 253V to it's customers.
I have the following equipment: 32" LCDTV, projector, motorized projector screen, 1.5hp split type AC, desktop PC, NMT, audio/video receiver, loudspeakers.
Anong ma-aadvise nyo sir?
Devil's advocate mode lang mga bro ha .. :D
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nakaavr naman si wuder9
ano pa ba kailangan? ako nga nakaAVR na naka Surge protector pa.
hay... masakit kapag nasiraan ng tv. mahal kasi
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Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
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Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
wow pati aircon nand2 na din. sino kaya to at nagebebetna din ng lcd. buti iba binili ko
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Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
this is Remal sales right? I just hope that its not intentional.
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Quote from: GioSpike on Today at 06:06 PM
Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
this is Remal sales right? I just hope that its not intentional.
Mahirap yata un lalo na di naman direct na kinukuha ng seller sa directly LG or other brands. :)
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Mahirap yata un lalo na di naman direct na kinukuha ng seller sa directly LG or other brands. :)
Oo nga, Mabuti naman napalitan agad, nung seller. Sana ganyan yung mga store owner/s.
eh di walang problema at naaayos agad. :D :D :D
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GioSpike buti napalitan agad :)
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agreed. may mga sellers mabilis sumagot pag benta ang usapan pero pagservice ang tagal
Ganyan talaga sila, nagtanong kalang sa isang thread about certain models of TV, PM agad ng pricelist kahit hindi ka nagtatanong ng pricelist. Tapos pagkabili mo, nagkaproblem, sya naman ang PM mo, napakaiksi naman ng sagot. Halatang umiiwas sa problema.
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I feel bad for Wunder9, i hope he gets justice on his TV. If that were me, i wouldnt hesitate to file a DTI case.
It looks like PANASONIC has a lemon in the LZ80 line.
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You guys should ask for JRCRUNCH's story about his own set...and what happened.
crunch, care to share your story in the thread?
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I feel bad for Wunder9, i hope he gets justice on his TV. If that were me, i wouldnt hesitate to file a DTI case.
It looks like PANASONIC has a lemon in the LZ80 line.
Same here. I guess that's the most anyone can do - feel bad about the misfortunes of other people. Forums like this are really a place to ventilate such things. We're all too busy to help and do something about it. Even members who may have connections with those merchants or with the right people in high places probably have better things to do than meddle and raise consumerism in this country.
MERRY CHRISTMAS
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Same here. I guess that's the most anyone can do - feel bad about the misfortunes of other people. Forums like this are really a place to ventilate such things. We're all too busy to help and do something about it. Even members who may have connections with those merchants or with the right people in high places probably have better things to do than meddle and raise consumerism in this country.
MERRY CHRISTMAS
Totoo yan sir, it sad when some members here in PDVD experienced a misfortunes. Talagang walang reply yung nga sellers sa mga grievances ng mga customer/s nila ???. Parang ok lang sa kanila, Nagmamasid nga ako kung meron silang reply o justification lang. Kaya ako sa authorized dealer na me bibili ng appliances (with full warranty) eh minsan mas mura pa eh. kesa naman sa grey market seller. LESSON SA ATIN YANG GANYANG EXPERIENCED.
CHARGED TO EXPERIENCED wika nga. ???
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i used to think that we get somehow a vip treatment from them, better prices, better service, etc pero lately parang hindi na din. Even my non pdvd friend who inquired sa price mas mura pa bigay sa kanya, also pag my problems like this it gets attendted asap but from whats happening right now parang hindi na.
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but on a happy note, ive dealt with so many sellers here in pdvd, Ehome and DIYmaster's services are rally outstanding. Kung gano kabilis magreply when you are about to buy, same response time pag dating sa after sales, this is not BS, ive tried it several times. Gren replies even sa late night texts as long as gising pa sya, anthony offers quick replacements, delievered no questions asked. Kudoz to you sirs!
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I still would not want to conclude unless I heard Jeffs side.
Jeff, your on the hot seat right now, hope you would clear the issue or your be lossing a lot of customers.
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mukhang heto na ang sagot dyan.
http://www.pinoydvd.com/index.php?topic=60748.5820
hope imwrong with what im thinking.
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meron na kaya naka try mag claim ng warranty sa TW ngayon? nagtransfer lang ba sila talaga? kasi i have referred lots of friends to his store at hindi ko masabi na sarado na yung store kasi im sure magworry sila sa warranty claims if ever. ???
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Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
I am very sorry for this unfortunate event. I have never claimed naman po na we are an authorized dealers of major brands... we are a sub-dealer. We buy units in volume from authorized dealers of Samsung, LG, Sony etc.. mainly Abenson, Ansons, Robinsons, Western, Automatic, Savers, Style etc..
I had no idea that the units supplied (by one of the above-mentioned stores which we opted not to mention) to us was damaged by ondoy, we don't open po kasi the units, if we received it sealed we deliver it as it is... Expect din po that we have learned a lot from this experience and that we will extert extra effort to ensure our products are of good quality.
We do try naman talaga to give you best products with full local warranty.
Also, having several major appliance stores in my back, is the reason why we are flexible when in comes to replacements. Except ofcourse, if the manufacturer na itself ang walang stock. This is also, our edge with the resellers of grey units, once nag run out na ang imported stocks nila, sigurado their customer will wait awhile longer for the replacement, kasi wait pa ng shipment. Plus pa po, kahit mawala kami, you can always call the customer service of your brand for assistance.
Sir Giospike, please don't hesitate to call me again if you need help. :) :D
May Ang
02-210271
02-3347503
0927-9051220
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Dapat ganyan mga sellers natin, sumasagot sa mga posts dito. Hindi yung puro pagbebenta lang ang inaatupag.
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You know guys, the reason why Uncle Sam has a great consumer protection laws in their land is because common housewives of the 50s and 60s brought similar devious vendor practices to the attention of their congressmen and to the press that galvanized nationwide consumer action groups to further lobby their rights in congress and the media. It seems to me we're content with vendors giving us crappy service. It's too much of a bother to complain about them. All we can do is post grievances in message boards and cry on each other's shoulders and console each other. That seems to be the most consumers can do in this country.
Man, that smarts. But probably because it's mostly true :-[
I, for one, remember having to resort to threats of DTI involvement before the SM Appliance Center in The Block would replace my sister's two-week old Toshiba Regza which, inexplicably, manifested this weird sort of 'bleeding' effect on the lower right hand corner of the screen. Parang may tumatagas na tubig.
And then there was the time that a technician from the local Hitachi supplier actually called my request for servicing on my 37" LD9800TA - believe it or not - 'ABALA'. I had had to pick my jaw off of the floor before I could muster my comeback (which involved inbreeding, a monkey, and his mom) >:(
Sadly, it's as if we as consumers only get what's due us here in the Phils. when we start baring our fangs and making bearly concealed threats of Armaggedon on the merchant. Decent, adult conversations and a passing mention of that little thing called the 'warranty' just don't seem to cut it.
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yeah sana d2 meron din and quick action ang service.
exp ko kasi ay umabot pa ng 6 months tapos parang trade-in lang nangyari. o well.....
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Sigh ::)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3418.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3413.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3658.jpg)
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Sigh ::)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3418.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3413.jpg)
(http://i446.photobucket.com/albums/qq189/vx2_bucket/LG/IMG_3658.jpg)
o my wat happened?
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OMG indeed. Ayan nanaman. :(
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OMG indeed. Ayan nanaman. :(
Ano model yan tsip?
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42LH70 master. Yung red ring light niya reminds me of HAL from 2001:A Space Odyssey.
"I can't let you do that, Dave" :P
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Bro,... same problem as before..?
Ouch,...
Good luck bro...
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Luck has never been on my side since my first HDTV. Sana 3rd time's the charm. ::)
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Luck has never been on my side since my first HDTV. Sana 3rd time's the charm. ::)
Hmmm...cge tsip I'll look at a year plus LCD that I sold and see if it has the same "bleed". I'll take pictures of it also.
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Yes please. Although i think this is a variable because these ones have IPS panels.
Also, this unit is note even 5 months old! >:(
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Yes please. Although i think this is a variable because these ones have IPS panels.
Also, this unit is note even 5 months old! >:(
go plasma na dude :)
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Yes please. Although i think this is a variable because these ones have IPS panels.
Also, this unit is note even 5 months old! >:(
I checked 2 units so far: My Sammy A650 and a Tosh CV500, both have clouding but not as bad as what you have. What was close to what you've shown was an LZ80 from Panasonic and to a lesser extent a 32S10...
Both Panasonic's have mild yellowish stains, do you have that on your LG?
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I believe there are more of a problem with IPS/Hard panels than the previous LCD tech. Anyway, it's still intermittent, sometimes it's there, sometimes no...but usually, one day it'll just stay on the screen i suspect, just like my previous LCDs.
Should have gone plasma. :(
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I just got my 42C10 from one of our reputable sellers here in PDVD. I had it over LG and the LX model of Panasonic.
Some observations after I had it set up and tweaked.
1. Cable TV Viewing - I saw streaks of white lines about 1/2 to 3/4 inch thick on the right hand side of the panel. very evident on 8 or so channels. ESPN, Starsports, Bloomberg, Travel and Living, etc. It was attached to a splitter and the other end of the splitter in my old reliable Sharp Aquos LCD. I do not see the same signature on the LCD.
2. Watching boxing this morning, I noticed that the view seemed Zoomed 2 to 3X than normal screen display. I did run down from aspect ratios of 16:9, 14:9, just and 4:3 and still the screen appeared soomed in. I did manual tuning as well to fix the screen setting but it is just how it was.
Noticed that only half of the boxer's body is visible on the screen if he happens to be in either rear of the panel's side (left or right).
Note : This could be signal/frequency dependent including the first one. Hope the gurus here can help me sort this one out. I have not had the chance to read back from this thread if my observations are the same as the ones already highlighted.
So far only these observations caught my attention. I had the first one already relayed to the seller by sending pics of the affected channels. They acknowledged the concern and at first decided to dispatch a new unit immediately to be dispatched the next day (tested already right from their store of the affected channels as we were a bit in a hurry when we did the buy-off in their store and at home when their guys did the set-up) but later on advised me to have the case referred to Panasonic first and let their guys go check my unit to debug.
Reading the strings of notes on issues with Panasonic's units and local service on other threads made me think twice of the offer. I am crossing my finger hoping my case is just a simple one and can be resolved technically and amicably.
I trust the reputable seller's support and commitment and also hoping that they can assist in the immediate resolution of my concern.
Our efforts to uplift the service level of our local vendors by the continued feedback and steady flow of communications in this forum will soon make that wish a reality.
This avenue is a very powerful means for us, consumers be protected by our rights and get the most of our hard earned money.
My hope also that it does not get abused, as after all, we all love this thing we are into.
As by now, I am hoping to get a call from Panasonic come monday or any time tuesday.
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^Most of the reputable sellers in PDVD are gray market dealers. If so, I doubt you would get much help from Panasonic Philippines.
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That's a fact that gets me paranoid actually. I am crossing my fingers and made a deal with the seller that if Panasonic does not attend to their/my complain, I go straight to their shop this weekend and demand replacement unit. I leave the chasing of Panasonic to them. Afterall, its them who got my money and Panasonic who got theirs. Fair enough indeed as I stressed out.
I also hope they keep their end of the bargain.
By far, aside from the observation, the C10 indeed deliver very lively colors. Di nakaka pagod panoorin. Even my 4 month daughter just cant stop watching cartoons and jump with joy for the vivid colors and moving parts she sees.
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That's a fact that gets me paranoid actually. I am crossing my fingers and made a deal with the seller that if Panasonic does not attend to their/my complain, I go straight to their shop this weekend and demand replacement unit. I leave the chasing of Panasonic to them. Afterall, its them who got my money and Panasonic who got theirs.
If the dealer sourced the unit from Panasonic, and can call on Panasonic for service, then your tv is not a gray unit, and most likely you're in good shape :).
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If the dealer sourced the unit from Panasonic, and can call on Panasonic for service, then your tv is not a gray unit, and most likely you're in good shape :).
But on the other hand, gray market dealers would normally just get your unit and replace it outright. Local units will not straightaway mean better aftersales service.
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Brand new LG Split-Type Aircon | Dead Unit | Ondoy-flooded Unit
I purchased a brand new 1.5hp LG Split-type air conditioner 2 weeks ago from an online reseller in Sulit.ph who also recently joined PinoyDVD to sell cheap LG LCDs. The price of the A/C is way cheaper than major appliances stores.
They installed the "brand new" A/C at my condo unit 2 days after, it was not working. I demanded for a replacement, not a repair. They said they will send first an LG Technician to check the unit and wait for their recommendations for replacement.
LG Technician came to my place after a few days and opened the front cover. I noticed that the warranty sticker and tape are damaged. They told to me that the 260V outlet at my unit might have caused the problem with the A/C. They checked the control box and removed it from the A/C unit. To our surprise, the it was full of mud!!!
The LG Technician asked for the name of the dealer. Sinisira daw kasi nila reputation ng LG for selling Ondoy-flooded appliances. I just asked the LG technician to contact my reseller and discuss it with her. LG Technician recommended to replace the unit. I opted to replace it with a different brand.
The online reseller explained to me that their units come from another reseller. The online reseller replaced the brand new flooded unit with a Samsung A/C last week.
Just wondering about this... medyo old topic na but... since this is a split type A/C, authorized LG installers would be required to do the installation and startup. Why didn't they at that point notice the irregularities particularly the damaged warranty seal and the like? Tsaka na lang magbibintang kapag-nasira na.
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I have cleared with the reputable seller that the unit is not "gray unit" thus, Panasonic covers the local warranty. Will let the members know how it unfolds come friday.
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As an update to my problem, the LG people i've spoke with were very quick and good. They are addressing the problem by sending in some new parts to be installed within a week.
Would've preferred they replace the whole thing but hey, their service at least is ok so far.
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As an update to my problem, the LG people i've spoke with were very quick and good. They are addressing the problem by sending in some new parts to be installed within a week.
Would've preferred they replace the whole thing but hey, their service at least is ok so far.
Hope to get updates on whether those replacements will do the job.
BTW, home service ba sila, pickup or did you have to bring your TV to them?
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They're replacing it "in-house" now as I type. Will let you know. ;)
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Hi
Bibilit ako first lcd tv pero nung nabasa ako ito kinakabahan ako sa samsung, panasonic. Lalo na yang samsung. Yung washing machine namin may design flaw yung magic filter. Mas ok pa yung filter na net type ng sharp!!!
Parang Sharp, Sony or LG na lang kaya.
or baka Plasma na lang.
Nakakatakot ang bilis pala masira. Matibay pa cellphone.
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guys my toshiba regza screen was broken. its 32RV600E. anybody here has experience having a toshiba repaired by their service center? how much kaya ito?
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hi guys do you have any idea where can i get a replacement lcd panel
for my 32" samsung series5 LA-32a550 coz it' s broken [basag po] :'(
mejo mahal po kase @ samsung service center @ 17k
tia mga sir :) :)
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I have a 32 inch LG HD LCD tv which I bought from Abenson last dec, 2009. Last week a line suddenly appeared on the lower right portion of the screen. As the line would not go away I called the LG service hotline. Three days later a service man came to inspect the unit, which was a Saturday. They called me on my cel that the problem was the LCD module itself and would need to be replaced. They asked for the date of purchase, thereafter they told me the unit was still under warranty. They said they will try to come back sometime next week to replace the item. I expected them to come in at least a few days later.
Come Monday I was surprised to see them in the house with a replacement LCD panel in tow. In 25 mins they replaced the panel, tested it and they were off.
I write this to share the impeccable service experience I had with LG. That is what I call service. Unknown to LG we are in the market for a new inverter Aircon and double door ref. LG was in the middle of the list. With the impressive service I got guess who got boosted to the top of the list.
Kudos also to Abenson Greenbelt. I asked for a copy of my receipt which I had lost. I expected a runaround. Instead a man named Joseph from the store got all my info and said he will try to get the reciept faxed to me in a week's time.
This is a far cry from the crappy customer service appliance distributors and stores used to give. So the next time some guy gives you crappy service tell one and all so that their corporate demise will come earlier than usual.
I write this to give the positive side of buying appliances and offer a lighter side on some negative feedbacks we often have to complain about.
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nice share!
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what bothers me is bakit nasira agad within 1 year.
no real statistics to prove it but based on anecdotal evidences, it seems madaling masira ang lcd.
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+points for LG for me. it seems ill go for LG. torn between Toshiba. :D
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I gave 2 x LG 17" Monitors to my sister and Mom.
Both eventually broke down (probably because of fluctuations). They sent a technician the same day and repaired it in less than 30 mins the same day.
That influenced my recen 37" LCD upgrade (replacing my Samsung 32") in my room.
+2 (kse 2 yung naayos nila ng super bilis at halos walang downtime) To LG Phils! :)
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Sa 5 year old LG monitor ko, ok din ang service. very efficient sila. Have you tried the Samsung service? Nasira dati ang Samsung cp ko. Went to their service center sa ortigas. Kung pupunta kayo, magdala na kayo ng kape, banig at kulambo. ;D
Tips guys re receipts for warranty. Naging habit ko na yun mag-scan ng mga reciepts. Lalo na yun SM receipts kasi thermal paper lang. Then print na lang kung kailangan. Tinatanggap naman nila.
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Same experience sa Samsung Service Center @ Ortigas.
Ang taray pa nung kumausap na babae sa receiving station.
Parang ako pa ang binabayaran para kausapin sha.
They need to train their people na they're in a "Customer Service" department mindset at hindi sila yung customer. I asked the lady where's their parking space. She said, "jan sa labas". I asked her again, "sobrang hirap chumempo may lalabas and I had to wait over an hour just for an available slot." She answered, "ganun talaga." Grabeng customer service yan.
Over a week na, wala man lang feedback kung tatagal pa ang pag papagawa or what.
Aside from wala ng parking, ikaw pa ang kailangan mag follow up.
I called the Ortigas branch to ask if they do home service and how much. I found out same price for carry in. I told the lady on the phone na dapat pina home service ko kse aside from walang maparkingan sa area nila, ang hirap pang magbitbit ng monitor.
Sakit sa ulo ang Samsung Service Center. To make matters worst, pinuntahan ko na kse hindi sila tumatawag o magtxt man lang regarding the status kung matagal pa or what.
Chaka ko lang nalaman na wala palang piyesa (T-Con Board) available locally and they may pay me (settlement siguro) if I can find the receipt. Kung di pa ako pumunta, di ko pa malalaman na wala palang piyesa (T-Con Board) for my LA32R81 2-3y.o. LCD.
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another bad rep to samsung service center. i sent last february 2010 my cp for repair & opted for refund but until now no more updates from them. btw, its only 2k cp thats why i let it go from them.
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Napaka stone age pa ng system ng Samsung. Wala silang file kung gray unit or local. They would ask for a receipt as a proof na local unit unlike sa Nokia na updated a ng record ng file.
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I have an LG LCD monitor from the US that broke. I took it to a shop that did LG repairs, but they were unable to get the part to fix it, since it was a US model. Just something to keep in mind. I replaced it with a local Samsung T220 monitor.
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So it means na sirain ang LG? Katakot naman.
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Had a very good experience with LG repair as well ...... some years back, the image on my 29" CRT TV showed major discoloration.
I called the hotline number (the TV's warranty period already lapsed) listed on the sticker attached to the back of the TV .... a few days later, the LG repairman came with his bag of tools & TV parts.
The repairman showed me the busted part & repaired after around 2 hours .... total damage was P400 including merienda.
Beats having to argue over the phone with some repair crew & hauling that TV to the service center.
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mabilis talaga service ng lg, one day lang nandyan na agad sila
;D
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Bad trip ang Samsung.
My 2 yr old LA32R81's color became washed out.
After over a week, Samsung Service Center @ Ortigas asked for P5.2k for the T-Con board replacement.
After over a week, they called me to tell me that the part is unavailable na daw!!
They'd pay me some sort of compensation if I can still find the receipt. The problem is I can't find it anymore.
Basura na agad ang 2 yr old Samsung HDTV? :(
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ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?
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ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?
Sakin kasi kahit independent seller ko nakuha, nagissue sya delivery receipt and official receipt. Sabi naman din ng LG customer service, honored daw yun pati warranty card. Not sure lang sa iba.
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Bad trip ang Samsung.
My 2 yr old LA32R81's color became washed out.
After over a week, Samsung Service Center @ Ortigas asked for P5.2k for the T-Con board replacement.
After over a week, they called me to tell me that the part is unavailable na daw!!
They'd pay me some sort of compensation if I can still find the receipt. The problem is I can't find it anymore.
Basura na agad ang 2 yr old Samsung HDTV? :(
Para na ngang ganun...
ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?
Sa Samsung service center sa Ortigas, hinahanap nila yun receipt para malaman nila date of purchase. Baka wala silang database ng mga products nila.
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I also had good experience LG service in general .. It started w/ our first LG appliance w/c was a washing machine i bought from duty free phils in the 1990's pa... and I could always relie on lg service when I had to ...
Last dec 2008 I bought an LG TV, barely used but laging nakasaksak sa ang plug ... unfortunately nagluko ng Jan 2010 ang Psu ...The original appointment was for around 6pm , but nadelay ng nadelay ang service pero pumunta pa rin kahit 11pm na ng gabi ...It was outside the 1 year warranty but the service was good enough to be considerate in covering it without charge..
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reading from the above posts opted me to buy a LG HDTV instead of Samsung series 5 this coming december (i do hope that LG's price will have marked down by then just like that of samsung's)
one question though, do they have home service in Laguna, Cabuyao area? ;D
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OT itong post ko kasi hindi LG LCD, but here's my LG experience.
>:( My 29" CRT broke down, and when I brought it to them (their HQ/Warehouse in Pasig), they said the picture tube needed replacing. Repair cost quoted was 33k. I asked them "Hmmm... 33k para i-repair ang 29" CRT. 30k para sa brand new 32" LCD nyo. Pag-isipan ko muna ha." Pulled out the unit, brought it to my neighborhood electronics shop. They found 2 defective parts, and 1 took a few weeks to look for a replacement. After about 3 weeks, my 29" CRT was alive again. Total repair bill was under 3k. I thought to myself, nakakahiya ang LG, hindi man lang nila alam ang sarili nilang produkto. I vowed to myself never to buy another LG TV or monitor again.
;D My pleasant LG experience is our 13cu inch 2-door ref. We were looking for a big ref, and was eyeing the similar spec stainless model of Whirlpool (which was 29k). Found the LG for just 19k, and being the cheap-skate that I was, bought it (and this was before the LG TV incident). It was a very pleasant surprise. The LG ref had great performance, and the veggie crisper had a great feature which really helped extend the veggies freshness. This was probably 5-7 years ago, and the LG ref continues to work like new.
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OT itong post ko kasi hindi LG LCD, but here's my LG experience.
>:( My 29" CRT broke down, and when I brought it to them (their HQ/Warehouse in Pasig), they said the picture tube needed replacing. Repair cost quoted was 33k. I asked them "Hmmm... 33k para i-repair ang 29" CRT. 30k para sa brand new 32" LCD nyo. Pag-isipan ko muna ha." Pulled out the unit, brought it to my neighborhood electronics shop. They found 2 defective parts, and 1 took a few weeks to look for a replacement. After about 3 weeks, my 29" CRT was alive again. Total repair bill was under 3k. I thought to myself, nakakahiya ang LG, hindi man lang nila alam ang sarili nilang produkto. I vowed to myself never to buy another LG TV or monitor again.
Sorry to hear 'bout the bad experience with your 29" CRT.
IMO it was bad luck that the technician who looked at your TV probably had other things to do, thus the poor or lack of assessment for your unit ...... teritoryo kasi nila eh. ;D
The LG technician who did home service for my 29" CRT did a good job in pinpointing the problem .... plus he had his own set of tools & parts for fixing common TV issues.
That's why in applicable cases, it could be better to call for home service since they're obligated to do a good job ..... focused sila sa isang trabaho lang & hindi na nila teritoryo eh. ;D
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Great Service! ;) thanks for sharing!
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nag dedecode ba ang lg service ng HT to region free dvd?
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My LG 32 inch HD lcd tv which I bought last April 2010 also encountered the same problem. While we were watching a movie last week, the lower half of the monitor became distorted 'tas nagkaroon ng lines with different colors. I called their hotline number and the operator said they could send a technician the following day which was a Monday. When they arrived, they looked at the unit and concluded that the LCD module is busted. They said they'll come back and magrrequest sila nung parts na sira. I asked him how much ung module kung walang warranty and he said mga almost 27k. Mas mahal pa sa actual price nung binili kong unit. Then on a Wednesday, I got a call from LG again saying pupunta sila sa bahay. I guess he is one of the Senior technician and chineck kung module talaga ang kelangan palitan. Nung maconclude nya na tama yung first diagnosis nung technician nya, he said babalik sya pag ok na yung request for a new module. Then this morning, he called again saying if it's ok kung ngayon na nya gagawin yung lcd 'coz dala na nya yung replacement module. After 20minutes, my tv is as good as new literally coz bago na talaga yung LCD module. ;D
I would really like to commend the service done by LG, aside from being fast and efficient, magagalang yung mga technician nila. Also, i verified the price of the module dun sa Senior tech and he confirmed na mga around 27k nga ang price nya. Cheers to LG!! :D
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wow.. panalo pala sa service lg
another reason why to buy from lg philippines
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^^
april 2010 is still under 1 year warranty. what happened ???
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nice! this really made my decision to get the 42LD460.. thanks for sharing your personal experience with their great service guys!
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We all have bitter sweet experiences with our TVs during and after the warranty period. Please share yours so we, the readers of this forum, can have an idea as to which of the brands and models out there truly deserve our patronage. Let us hope that this thread will serve as a wake-up call to these suppliers, distributors and manufacturers that we, the customers, deserve more from our hard earned investment.
With your permission, let me start with one of my LCDs, a 2 ½ year old Sony KLV-32V300A LCD TV.
Two weeks after I bought this at Anson’s Landmark, depending on the watched material, we noticed 1 streak of whiter than normal horizontal line situated almost at the middle of the screen. Since I have several TVs and that Sony TV was seldom used, it took a month before I finally concluded that not only 1 line was present, but at least 3. I called up Sony Makati (although I know how to repair electronic gadgets, it is always recommended to use the warranty) and as agreed upon by us, an apologetic tech guy showed up the following day. As usual, I had a very lengthy conversation with him to gather information as to how their products fair in terms of reliability and to emphasize to him that I AM KNOWLEDGEABLE with electronics. The unit needed servicing at their center which I agreed under the following conditions: had it delivered back to my place in 3 days after pull out and not a single scratch when returned, or I would make them replace it with a brand new unit since the TV was meant as a gift for my sister. Sony approved on my terms and true to their words, the TV was delivered back to me on time without a single scratch. During the time my LCD TV was at the service center, a Sony lady was constantly communicating to give me updates, so as the tech guy. According to him, it was a firmware malfunction.
Kudos to Sony’s support, BUT NOT to their OVERPRICED products!!!!!!!!!!!
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LG tech service responds very quickly. They don't always know what they are doing but they are fast.
Panasonic on the other hand, you may or may not get your tv back on the same year you brought it to their service center.
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topic merged with one of same content.
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any feedback with toshiba aftersales?
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Agree. With many pdvd members buying LCDs/Plasmas, it will be good to continue sharing your experiences with after sales service, whether it is from the normal service centers or from Sight and Sounds or Listening Room. Because all of them always promise that its going to be okey when something gets wrong with the unit you bought.
Keep sharing. Thanks.
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Days before the warranty expired for my Samsung T220, I called up Samsung to report that my PC monitor got insects and dust inside the back panel inbetween the light diffuser sheet and backlight. Their tech guys were not aware of this problem. WHAT? I tried to explain to them that they google to see this issue is common among tech people. They promised to follow up on this but more than a year later since it was reported to Samsung, not a single word from them. BUTI nga kasi wala akong intention na pagawa ang monitor ko. Hindi nila alam ang problema baka lalo lang madagdagan pa ( ako na lang gagawa anytime this year at lalagyan ko ng stainless steel super fine wiremesh ang mga heat vents ).
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I have a 32 inch LG HD LCD tv which I bought from Abenson last dec, 2009. Last week a line suddenly appeared on the lower right portion of the screen. As the line would not go away I called the LG service hotline. Three days later a service man came to inspect the unit, which was a Saturday. They called me on my cel that the problem was the LCD module itself and would need to be replaced. They asked for the date of purchase, thereafter they told me the unit was still under warranty. They said they will try to come back sometime next week to replace the item. I expected them to come in at least a few days later.
Come Monday I was surprised to see them in the house with a replacement LCD panel in tow. In 25 mins they replaced the panel, tested it and they were off.
I write this to share the impeccable service experience I had with LG. That is what I call service. Unknown to LG we are in the market for a new inverter Aircon and double door ref. LG was in the middle of the list. With the impressive service I got guess who got boosted to the top of the list.
Kudos also to Abenson Greenbelt. I asked for a copy of my receipt which I had lost. I expected a runaround. Instead a man named Joseph from the store got all my info and said he will try to get the reciept faxed to me in a week's time.
This is a far cry from the crappy customer service appliance distributors and stores used to give. So the next time some guy gives you crappy service tell one and all so that their corporate demise will come earlier than usual.
I write this to give the positive side of buying appliances and offer a lighter side on some negative feedbacks we often have to complain about.
Hi sir, may I ask what is the contact number for LG Service? I was playing earlier on my PS3 and a line just appeared on my LG HD tv.
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Here are LG's support numbers taken from http://www.lg.com/ph/support/contact/support-here-to-help.jsp?countryCd=ph
Manila :
(02) 902-5544
Mobile # :
0917 368 5454
0917 824 2525
0920 900 2525
0922 802 2525
Domestic Toll Free :
1-800-8-902-5544 (Globe Toll Free)
1-800-3-902-5544 (Digitel Toll Free)
1-800-10-640-2525 (PLDT Toll Free)
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Here are LG's support numbers taken from http://www.lg.com/ph/support/contact/support-here-to-help.jsp?countryCd=ph
Manila :
(02) 902-5544
Mobile # :
0917 368 5454
0917 824 2525
0920 900 2525
0922 802 2525
Domestic Toll Free :
1-800-8-902-5544 (Globe Toll Free)
1-800-3-902-5544 (Digitel Toll Free)
1-800-10-640-2525 (PLDT Toll Free)
Thanks! I was able to contact them earlier. They said they will be checking the unit either tomorrow or fri.
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My LG 32 inch HD lcd tv which I bought last April 2010 also encountered the same problem. While we were watching a movie last week, the lower half of the monitor became distorted 'tas nagkaroon ng lines with different colors. I called their hotline number and the operator said they could send a technician the following day which was a Monday. When they arrived, they looked at the unit and concluded that the LCD module is busted. They said they'll come back and magrrequest sila nung parts na sira. I asked him how much ung module kung walang warranty and he said mga almost 27k. Mas mahal pa sa actual price nung binili kong unit. Then on a Wednesday, I got a call from LG again saying pupunta sila sa bahay. I guess he is one of the Senior technician and chineck kung module talaga ang kelangan palitan. Nung maconclude nya na tama yung first diagnosis nung technician nya, he said babalik sya pag ok na yung request for a new module. Then this morning, he called again saying if it's ok kung ngayon na nya gagawin yung lcd 'coz dala na nya yung replacement module. After 20minutes, my tv is as good as new literally coz bago na talaga yung LCD module. ;D
this had happened to me last night when I was playing my PS3. I had called their service center earlier to report the issue and they said that they will be coming tomorrow or friday. hopefully they can fix my tv asap.
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LG Good Service & Reliably FAST!
I called UP morning then afternoon the tech came to my house. Then After 2 days panel replaced!
(http://2-1b.com/2-1bcom/2009/05/12/all-thumbs-up.jpg)