PinoyDVD: The Pinoy Digital Video & Devices Community
Home Theater => General => Audio-Video Stores => Topic started by: simonzaide on Dec 14, 2014 at 10:24 PM
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Hi friends
I recently bought a tv from abensons (last saturday) it was a 60 inch lb6500. I was advised to wait 5 daya as they were going to order the unit from lg. Last friday it was delivered and installed saturday
The tv had no technical issues except when i checked the power on time and found out it has been used for 2050 hours which is roughly 85 straight days
Called them to report this and was told sir since mark down price demo unit binigay. This was never told to me during purchase and the so called mark down price was 500 pesos cheaper than ansons.
I paid for a bnew tv and expect a bnew tv not a used one. I was told they will talk to the head officr tomorrow
Im calling the help of this community to point me to someone in abensons or lg to help me fix this issue im sure lg wont be thrilled to know this modus as well and abensons shouldnt be doing this to there customers since this is very misleading
Thank you very much in advance
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Wow, this is a rip-off! I'd suggest you bring this matter to DTI and file an official complaint too...
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Sir jackryan would you know how to file a dti complaint
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Sir jackryan would you know how to file a dti complaint
i hope you have and FB account. send them a message here.
https://www.facebook.com/DTI.Philippines?fref=ts
or check here.
http://www.dti.gov.ph/dti/index.php/services/for-consumers
for queries or consumer complaints, please call DTI Direct 751.3330
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(http://i306.photobucket.com/albums/nn251/simonzaide/Mobile%20Uploads/20141214_172210_zps05af939b.jpg) (http://s306.photobucket.com/user/simonzaide/media/Mobile%20Uploads/20141214_172210_zps05af939b.jpg.html)
(http://i306.photobucket.com/albums/nn251/simonzaide/Mobile%20Uploads/20141214_172130_zps897efae1.jpg) (http://s306.photobucket.com/user/simonzaide/media/Mobile%20Uploads/20141214_172130_zps897efae1.jpg.html)
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i hope you have and FB account. send them a message here.
https://www.facebook.com/DTI.Philippines?fref=ts
for queries or consumer complaints, please call DTI Direct 751.3330
Thank you boss :)
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Demand to talk to the manager. For sure, theyll replace it naman since theyre a large company. Nakakatakot lang is nagbibigay pala sila ng display unit to innocent customers. If you didnt check the used hours, you wouldnt realize that they gave you a demo unit.
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Will wait for there reply tomorrow on this since eescalate daw sa head office if not ill report it to both dti and lg this is super bad practice
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Agree. Dont file complaint to dti yet. Your case will be enough to put shame on abensons when you talk to the manager first.
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I'm pretty sure Abensons would take care of it. My experience with them is madali sila kausap even Ansons. Like what was mentioned here. Large company naman sila. Just explain them your side and I believe its reasonable enough.
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AFAIK, the store must be made clear to customer if the model he/she choose is last piece and on display. It should be agreed between that it's accepted to purchase the said unit. If nothing mentioned in your deal about this, then you should get sealed/brand new unit.
As suggested, bring this issue first at the store management but if nothing happens file your complain to authorities (DTI) for proper action against the store.
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Abensons has the worst price of the appliance stores. Them and SM appliance. Ansons has the friendliest price. Kaya mag-duda kayo when you see an item in abensons that has the lowest price among all.
With this practice you would not wonder why nakakatayo sila ng mga Waltermart Malls.
Hope you get your money back.
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saan branch ng abenson sir kayo bumili?
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Sa greenhills pre yung katabi ng chilli's
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magandang ay backup ka nang DTI at in case magmatigas sila then kamo sa DTI kayo magpaliwanag. you have the 2 important evidenceses na kaya wala silang lusot. akala kasi nila hindi mo malalaman ang usage. bro, good thing aware ka sa ganun otherwise naka esmayl na naman sila. akalin mong sa 500 worth nai dispose nila ang used unit? ilang units na ba ang nabenta nila sa mga walang malay? ang iba o karamihan kasi basta naka discount ayos na.
magandang makarating na rin sa kaalaman ng DTI ito kasi kung talagang magbebenta sila ng ganung ka overused na unit, hindi lang basta 500 lesser than Anson's.
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2,050 hours kung 10hrs /day (mall hours) tsk tsk
almost 7 months! wala pa dyan yung walang pakundangang handling ng mga may topak na salesmen oh men...
magkano ba total discount mo? yang ganyan baka nasa 20% off na dapat yan.
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Actually discount wise wala naman the usual spiel nila na 100k +++ pero if cash nasa 74995. Which is the normal price kasi ansons was offerring 75495 so talagang 500 lang pagkakaiba
Ang akin lang i paid for a bnew tv and promised a tv from lg factory i expect a bnew one din
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nakakainit ng ulo yan sir, pwede nyong ibalik yan abenson
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Hmm. Sabi ng Abenson kukunin nila sa LG, di kaya LG ang nagbigay ng Demo Unit sa Abenson.
Although responsibility pa rin yun ng Abenson, but still if LG is practising such thing, as an LG (service) hater, the f%^& with them!
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They called already ang they are saying i have to pay 5k since the price given to me was for clear out price. If i wasnt willing to pay it will be charged to the salesperson sabi ko i will not pay a single cent for it below cost na daw kasi price
I told them ansons is giving it to me for p500 less so how can it be below cost
Isang malaking kalokohan they will call back i threatened already to escalate to both LG and DTI on this
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^ anak ng pating naman.. tama yan bro, sabihin mo may kilala ka sa DTI. baka nga meron ditong may kilalang officer ng DTI? para matapos na ang kahibangan ng mga yan.
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kawawa talaga consumer dito sa atin. pano kung hindi masyadong marunong yung nakabili e di okey na sila happy na nagbenta, tapos yung bumili mga after several months sira na. or worse is pag natapos warranty period at saka magluluko.
yung nga may warranty e puro kalokohan pa ginagawa ng mga store o service center panu kung wala na warranty. bahala na tayo sa gamit natin???
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natawa ako sa i need to shell out 5k more so nahassle na ako mas mahal pa bili ko... ang pinapakausap pa sakin is yung ahente na nagbenta sinasabi sa kanya ichacharge yung 5k pag di ko bayaran.
dont get me wrong naaawa naman ako dun sa ahente pero seriously parang nagpaloko naman ako ng kakaibang level if maglabas ako ng 5k
hope someone from DTI or LG can help me out here hahahaha
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try mo tawagan DTI, sila na bahala kung anung settlement pwede, pero wag ka magbigay ng 5k. baka in the end tayo pang consumer tatawanan ng mga yan
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I doubt that LG has anything to do with that. Ang nanloko sa yo is the ahente.
Just go to DTI directly sa trafalgar bldg sa hv delascosta st., legaspi village.
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sana documented lahat ng conversation nyo as proof.
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Abensons and avant are the same company right?
sa case ko naman sa avant, very much willing to help sila sa naging problema ko with Samsung TV.
Ako pa nahihiya nang huli kasi naiisip ko nalulugi na sila sa akin LOL
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kun pwede sa email ang usapan nyo. Padalhan mo sila ng formal complain attached yung proof of usage time. Force them to reply para meron ka proof sa paliwanag nila at di puro verbal conversation. Madali nila baguhin ang kwento. Pag ayaw, sabihin mo DTI na sila magpaliwanag.
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small items pa lang ang binibili namin sa abensons since medyo mataas ang price nila compared sa ansons at western. pero grabe yung ginagawa nila sayo sir, kalokohan na sagot ng agent yung 5k na yun, if they didn't mention na demo unit yung makukuha mo before you purchaed then malinaw na panloloko yun.
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to cut the story short and to take out all the hassle i told the salesperson that im willing to pay only P500 as this was the price of Ansons. He said he will take care of the 4.5k
Papadeliver nalang new unit sa bahay and COD nalang. Actually tumawag ulit asking if i can make it 1k. I said no sa abala na binigay niyo dapat di ko na nga kayo bayaran demanda ko nalang kyo kumita pa ako
I WILL NEVER BUY ANYTHING FROM THEM !!!!
Shot an email to sa Abensons management team a while ago explaining what happened di ko pa sinabi na may resolution lets see there take on it
But seriously this is super crap and i believe madaming naloko ng ganito di lang techy yung iba to check the items very well
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lalo ngayon na magpapasko, karamihan after sa sale. paano pa yung mga taga malayong lugar na walang idea na pwede pala malaman ang usage (hours) ng unit. tsk tsk
then pag deliver check mo na kaharap sila kung used or not
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They called already ang they are saying i have to pay 5k since the price given to me was for clear out price. If i wasnt willing to pay it will be charged to the salesperson sabi ko i will not pay a single cent for it below cost na daw kasi price
I told them ansons is giving it to me for p500 less so how can it be below cost
Isang malaking kalokohan they will call back i threatened already to escalate to both LG and DTI on this
If bukas hindi pa clear ang sagot, you can still negotiate with them habang nag-fileka ng complain sa DTI. Feeling ko kapag ganyan halaga, tapos ganyan pa ang sagot sa iyo, dapat ma-resolve maski verbal lang within 4 days. You can still simultaneously resolve the issue naman maski na may case sa DTI.
lalo ngayon na magpapasko, karamihan after sa sale. paano pa yung mga taga malayong lugar na walang idea na pwede pala malaman ang usage (hours) ng unit. tsk tsk
then pag deliver check mo na kaharap sila kung used or not
You are correct. Maski ako hindi ko alam na pwede pa lang i-check yan. So paano na lang pala yun iba din walang alam. Tsk tsk. If it's accidental kasi na demo unit ang naibigay nila, pinalitan na nila agad. Thing is, they really know that it is a demo unit without informing the buyer. Wala naman nakalagay sa receipt na clearance sale or demo unit yun binigay.
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Grabe na talaga ang panloloko nagaganap dyan sa atin in general, mula sa palengke hanggang sa big name store. Mahina kasi ang consumer protection law sa atin at yung agency na dapat magpatupad ng batas (kun meron man)natutulog sa pansitan. Sa ibang lugar esp dito sa location ko mahigpit sa ganyan. From small sari-sari store, eatery, fast foods at supermarkets padlock agad yan pag meron nakuha expired items sa shelves during surprise inspection or any valid complain from customer.
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Grabe na talaga ang panloloko nagaganap dyan sa atin in general, mula sa palengke hanggang sa big name store. Mahina kasi ang consumer protection law sa atin at yung agency na dapat magpatupad ng batas (kun meron man)natutulog sa pansitan. Sa ibang lugar esp dito sa location ko mahigpit sa ganyan. From small sari-sari store, eatery, fast foods at supermarkets padlock agad yan pag meron nakuha expired items sa shelves during surprise inspection or any valid complain from customer.
i agree with you dito kasi consumers have no power :(
haaay naku talaga oh well P500 is sayang pero its better than going through all the hassle kaso mali parin talaga feeling ko tuloy naglagay ako ng P500 sa pulis para di na maabala
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i agree with you dito kasi consumers have no power :(
haaay naku talaga oh well P500 is sayang pero its better than going through all the hassle kaso mali parin talaga feeling ko tuloy naglagay ako ng P500 sa pulis para di na maabala
I agree with others suggestion to pursue your complain sa DTI kahit na settle na yan for their record, if more complains come meron sila strong evidences to file case against the store. Baka meron pa iba dyan ganyan din ang ginagawa modus makapag-isip isip sila.
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Pano machecheck ung no. Of hours used?
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Ifyour using an lg with the new web os go to settings -general settings - about tv
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Sir simon, maganda seguro you start a thread how to check this function. Also those who owns other brand with this feature for other members awareness...
If it's in users manual we should be familiar to monitor our usage.. Most of the time we are interested only on unit's operation and other functions when trouble arises or by curiosity.
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^^+1
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Well happy ending rin pala after all my new tv will get delivered on saturday free of charge. A friend of mine knows the owner and sent my complaint letter wala pang 30 mins tumatawag na agad yung manager ng branch apologizing and saying na okay na lahat
But seriously i will try to make a thread about things to check when buying a new tv
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Glad to hear that. Really really a bummer considering that I also purchased a 42 inch LG smart TV last July and when i checked the hours used, its only 646 hours compared to your 2050 hours. So that's only 27 days (almost one month) used computed at 24hours/day running time pa.
Anyway happy ending naman so I hope you finally get to enjoy your new TV once it arrives to your home.
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Well happy ending rin pala after all my new tv will get delivered on saturday free of charge. A friend of mine knows the owner and sent my complaint letter wala pang 30 mins tumatawag na agad yung manager ng branch apologizing and saying na okay na lahat
But seriously i will try to make a thread about things to check when buying a new tv
iba na ang maraming kaibigan. kaso paano naman ang iba? at least malaman ng manager na maging honest sila sa consumers. kung over used abay dapat presyong katumbas.
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panu kaya lalo na kung walang kilala e nagka leche leche na hehe,
dapat sana lahat ng ahente or store dapat kasama na sa pag explain ng features yan pag kuha ng time .
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Well happy ending rin pala after all my new tv will get delivered on saturday free of charge. A friend of mine knows the owner and sent my complaint letter wala pang 30 mins tumatawag na agad yung manager ng branch apologizing and saying na okay na lahat
But seriously i will try to make a thread about things to check when buying a new tv
buti nalang may savior si friend..:D
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iba na ang maraming kaibigan. kaso paano naman ang iba? at least malaman ng manager na maging honest sila sa consumers. kung over used abay dapat presyong katumbas.
Parang lumalabas, kung wala kang kakilala, napakalaki ng possibility na lolokohin ka gaya nito:
Glad to hear that. Really really a bummer considering that I also purchased a 42 inch LG smart TV last July and when i checked the hours used, its only 646 hours compared to your 2050 hours. So that's only 27 days (almost one month) used computed at 24hours/day running time pa.
Anyway happy ending naman so I hope you finally get to enjoy your new TV once it arrives to your home.
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Oh no no no. Di naman ako naloko. I purchased my TV 0 hours. Nung nabasa ko yung thread na to naisipan ko check kung ano na total hours ng tv ko. What i'm trying to point out was na yung sa akin nga eh 646 hours pa lang since nabili ko July compared sa 2050 hours na kakabili pa lang.
Confusing pa lang yung nasulat ko.
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Oh no no no. Di naman ako naloko. I purchased my TV 0 hours. Nung nabasa ko yung thread na to naisipan ko check kung ano na total hours ng tv ko. What i'm trying to point out was na yung sa akin nga eh 646 hours pa lang since nabili ko July compared sa 2050 hours na kakabili pa lang.
Confusing pa lang yung nasulat ko.
Naku nagkamali din ata ako ng intindi. Haha!
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Pano nga pala kung i-reset lang yung number of hours ng panel? yung sakin nag factory reset ako naging zero
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question: LG lang ba ang meron way para malaman ilang hours na nagamit ang tv? how about other brands?
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If it's me, i will get a refund and file a case with dti. Buy from ansons. Set a sample. Afaik you have a case for refund. We don't know who is involved, baka nga alam ng manager or lg because not everybody knows how to check the used time. Kung lusot di ok, kaya sana samplehan mo. Well that's what i would do. We really have a weak consumer protection here kaya sa phils. As i said before, puro palakasan, hayaan na and what is more convenient and fast for us kasi they do everything to make things hard for you.
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Post your story in fb and you will get instant action however, only after your concern unacted by them
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sa tinging ko palagi natong ginagawa ng branch na yan kaya ganyan ka confident kahit nabuking. wag ka aatras kahit ibalik pa pera sayo.
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If it's me, i will get a refund and file a case with dti. Buy from ansons. Set a sample. Afaik you have a case for refund. We don't know who is involved, baka nga alam ng manager or lg because not everybody knows how to check the used time. Kung lusot di ok, kaya sana samplehan mo. Well that's what i would do. We really have a weak consumer protection here kaya sa phils. As i said before, puro palakasan, hayaan na and what is more convenient and fast for us kasi they do everything to make things hard for you.
+1 kung may time.
palagay ko all of them except the consumers are aware. kumbaga, bahala na basta mabenta sa di luging halaga.
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question: LG lang ba ang meron way para malaman ilang hours na nagamit ang tv? how about other brands?
For Samsung plasma TVs, the mains running time (MRT) can be accessed using the remote by pressing mute, 7, 3, 7, enter.
For my TV:
Access the service menu by turning the TV off first. Press enter, followed by sub option, enter. The panel display time can be seen from there.
On topic: Can we blame Abenson's or the attending salesman for not disclosing that the TV was a display unit? We can't do so, at least not until the Consumer Act is strictly enforced. Kung tutuusin, sakop naman ang misrepresentation sa RA7394, as explained in the DTI website:
Most important in the art of sales talk is not to misrepresent the product or service just so the consumer would buy it. Sales talk serves to inform consumers that the product or service addresses a certain consumer need, therefore it is a given that sales talk highlights the good qualities of the goods being sold. Still, trickery and deception should never be a part of the sales pitch.
The Consumer Act protects consumers against deceptive sales practices. A deceptive sales act or practice is defined as an act on the part of the seller that induces a consumer to enter into a sales or lease transaction of any consumer product or service through concealment, false representation or fraudulent manipulation.
What does concealment, false representation, or fraudulent manipulation mean? The law cites several examples such as the following: (I have intentionally deleted some of the items which are not relevant):
> A consumer product or service is of a particular standard, quality, grade, style or model when in fact it is not.
> A consumer product is new, original or unused, when in fact, it is in a deteriorated, altered, reconditioned, reclaimed or second-hand state.
> A specific price advantage of a consumer product exists when in fact it does not.
> The sales act or practice involves or does not involve a warranty, a disclaimer of warranties, particular warranty terms or other rights, remedies or obligations if the indication is false.
It is government policy to promote and encourage fair, honest, and equitable relations among parties - the seller and the buyer - in consumer transactions. Retailers are encouraged to promote transparency to consumers among their ranks. All information about a product or service, especially those that concern pricing and quality, should be disclosed to the consumer.
It seems the business establishments are not keen on observing the Consumer Act. Is it because they are not aware of the provisions of this law, or they know that most of the consumers are not aware themselves or simply, this law has no teeth at all? :(
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^ I disagree, you can blame abenson's, the manager and the salesman. This is an obvious scam. Dapat ma investigate ng abenson yan. Also should be investigated by lg. Being a manager how can you have display units being sold as new units. That's plain hogwash, unless its a warehouse problem that has no supervision. Or an lg scam, where you order from lg tapos used pala ang item.
We can blame but can't accuse. There should be an investigation. This may be a practice of these appliance stores, diba parang nangyari sa plasma ni sir barrister, sa sm yata? I have to back read sa plasma thread. I'm not sure.
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In an honest business practice, all display units should not be sold as brand new. Unless, it's the last piece in the stock that the buyer aware of its condition and agreed to take it.
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another conspiracy theory. >:)
baka may nakabili na ng display/demo unit tapos may nag-order ng same model sa warehouse. tapos isinwap nya yung display/demo unit sa would be buyer assuming na di marunong mag-check ng usage yung buyer.
baka same case lang sa mga celfone shops sa GH na binebenta as bnew yung resealed lang nila ang box pero second hand unit.
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In an honest business practice, all display units should not be sold as brand new. Unless, it's the last piece in the stock that the buyer aware of its condition and agreed to take it.
except siguro for cars wherein kahit display unit binebenta ng walang discount
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except siguro for cars wherein kahit display unit binebenta ng walang discount
Agree sir Anya, indoor home appliances are different from outdoor equipments. You have to test drive outside or on the road to demo the unit.... ;)
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...We can blame but can't accuse. There should be an investigation. This may be a practice of these appliance stores, diba parang nangyari sa plasma ni sir barrister, sa sm yata? I have to back read sa plasma thread. I'm not sure.
I chose the word "blame" with the same context in mind but I think I was misunderstood. I should have used the phrase "...accuse Abenson's or the attending salesman of misrepresentation" instead of the simpler "...blame Abenson's or the attending salesman..." to make the rhetorical question more accurate. It's okay, no harm done ;)
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Papaano na po yung dating unit(demo unit) ni Bro.Simonzaide na pinalitan nila?? IBEBENTA ba uli ng Abensons?? ::) ::) kawawa naman makakabili nun.....
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Just an update unit was pulled out and replaced nung saturday bnew tlga pinalit as in dumaan sa lahat ng set up stuff remote pairing and the entire charades
Gagawin nalang daw display unit ulit yung kinuha saki pero seriously will never buy a tv from them again
Nakatipid ako ng 500 pesos pero tumaas stress level ko
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Yung naka display yun ang ibibinta rin na BNIB.... ;D
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dun pa naman ako palagi tumitingin every wednesday kapag may meeting ako sa greenhills... un pala may milagro dun >:D >:D >:D
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Just an update unit was pulled out and replaced nung saturday bnew tlga pinalit as in dumaan sa lahat ng set up stuff remote pairing and the entire charades
Gagawin nalang daw display unit ulit yung kinuha saki pero seriously will never buy a tv from them again
Nakatipid ako ng 500 pesos pero tumaas stress level ko
Good to hear that all is well. Enjoy your tv.
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Hopefully wag nila ulitin ito