PinoyDVD: The Pinoy Digital Video & Devices Community

DVD Forum => Stores, Shopping & Rentals => Online Shopping => Topic started by: [email protected] on Jul 09, 2007 at 10:20 AM

Title: myUSAmailbox.com.ph
Post by: [email protected] on Jul 09, 2007 at 10:20 AM
Greetings to all PinoyDVD members.

Our company recently launched myUSAmailbox, a convenient and reliable way for you to send documents and/or packages from the U.S. to the Philippines.

myUSAmailbox gives you a real postal office address in the United States of America. By signing up, you will be granted a legitimate address within the U.S., making you a "virtual resident". This address can receive documents, packages and shipments from family and friends.

It can also receive packages from on-line or off-line shopping companies in the U.S. and then forward them to your desired destination in the Philippines thus, making real E-commerce possible to Filipinos.

This innovative service is powered by LBC, the country’s dependable domestic and international courier service which brings over 50 years of experience and an intensive network of branches both here and abroad.

myUSAmailbox is owned and operated by eLBC Direct, Inc., an LBC company that is dedicated to providing Filipinos access to products and services apart from the traditional products offered by LBC.

For more information, please visit our web site at: http://www.myusamailbox.com.ph/home.aspx (http://www.myusamailbox.com.ph/home.aspx) or call 852-3360.

Great news! We now offer NEW LOW shipping rates for both AIR and SEA cargo.
PROMO: Get 10% off when you use your BPI Credit Card.

Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Jul 09, 2007 at 02:14 PM
Please take note that you have to sign-up first before you can use the site. In the iste, you will find a rate calculator which will automatically compute the estimated shipping cost of the item you plan to ship. Click on PLACE SHIPMENT to access the rate calculator.
Title: Re: myUSAmailbox.com.ph
Post by: mykl on Jul 11, 2007 at 08:15 AM
are there any pinoydvd members who have tried this service?
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Jul 11, 2007 at 09:19 AM
are there any pinoydvd members who have tried this service?

none yet as we have just launched the service. most of our current customers are not from pdvd.

please register, check out our rates and give us your feedback. thanks.
Title: Re: myUSAmailbox.com.ph
Post by: Grandpoobah on Aug 16, 2007 at 01:31 PM
I just signed up. And did some calculations with the size of packaging that will be sent. I just noticed that it's constantly $50 despite the package weighing 1lbs or 2 lbs.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Aug 17, 2007 at 10:34 AM
I just signed up. And did some calculations with the size of packaging that will be sent. I just noticed that it's constantly $50 despite the package weighing 1lbs or 2 lbs.

what's the item, package size and weight, value, destination, and tpe of service you want to use (air or sea freight?
Title: Re: myUSAmailbox.com.ph
Post by: Grandpoobah on Aug 17, 2007 at 12:30 PM
what's the item, package size and weight, value, destination, and tpe of service you want to use (air or sea freight?

An 8x10 jiffy bag, weighing around 2 pounds. Air freight. Value= $25
Destination: Metro Manila (Makati or Antipolo)
Title: Re: myUSAmailbox.com.ph
Post by: pekspert on Aug 17, 2007 at 02:17 PM
i think JAC is charging about $10.50 for something like this ???....... $50 is a way too much
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Aug 22, 2007 at 10:35 AM
An 8x10 jiffy bag, weighing around 2 pounds. Air freight. Value= $25
Destination: Metro Manila (Makati or Antipolo)

The values you indicated fall under our standard minimum requirement that's why you are charged the corresponding rate. Try inputting a different item/value like a laptop and you'll see how competitve our rates are.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Aug 22, 2007 at 10:39 AM
i think JAC is charging about $10.50 for something like this ???....... $50 is a way too much

If you'll be bringing in similar items/value then you might be better off using another service provider. we entered the market to provide customers with more value options when sending items from the US to the Philippines. Try "playing" around with our rate calculator and you'll see how competitve our rates are -- as most of our clients have found.
Title: Re: myUSAmailbox.com.ph
Post by: Grandpoobah on Aug 22, 2007 at 11:19 AM
The values you indicated fall under our standard minimum requirement that's why you are charged the corresponding rate. Try inputting a different item/value like a laptop and you'll see how competitve our rates are.

Thanks, if I may ask... what is the maximum value (LWH+$50 + LBS value) that falls in the $50 rate?
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Aug 22, 2007 at 01:19 PM
Thanks, if I may ask... what is the maximum value (LWH+$50 + LBS value) that falls in the $50 rate?

7 x 7 x 7 @ 6lbs.
Title: Re: myUSAmailbox.com.ph
Post by: silhouette on Sep 06, 2007 at 12:36 PM
Hi!

Are you the same company as Smart Mail Inc.?
Coz I was once a user of similar service where my online orders are sent to a myusmailbox address.  I find the fees very, very attractive.  Well that was way back 4 or more years ago.

Regards,
Mon
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Sep 06, 2007 at 01:06 PM
Probably it's not the same as Smart Mail Inc. myUSAmailbox says it's only recently launched.

none yet as we have just launched the service. most of our current customers are not from pdvd.
please register, check out our rates and give us your feedback. thanks.
Title: Re: myUSAmailbox.com.ph
Post by: silhouette on Sep 06, 2007 at 01:25 PM
thanks pchin.  I just thought they may have re-launched the service or what.
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Sep 07, 2007 at 11:41 AM
i think JAC is charging about $10.50 for something like this ???....... $50 is a way too much

For small or light weight items, it may be better to use JAC service but in case of heavier items myUSAmailbox is giving a very attractive rate. I will register & give it a try. :)
Title: Re: myUSAmailbox.com.ph
Post by: glacierfrost on Sep 10, 2007 at 05:18 PM
Anyone tried using this? The rates are quite attractive.
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Sep 10, 2007 at 06:43 PM
Today, I just completed & sent out my application form tru Air21. :)
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 12, 2007 at 09:09 AM
Hi!

Are you the same company as Smart Mail Inc.?
Coz I was once a user of similar service where my online orders are sent to a myusmailbox address.  I find the fees very, very attractive.  Well that was way back 4 or more years ago.

Regards,
Mon

We're not the same company as the one you mentioned. We're an LBC company. Please do check out our service. Thank you.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 12, 2007 at 09:12 AM
Today, I just completed & sent out my application form tru Air21. :)

We received your application and hope that you use the service soon.

Also, to all the other PDVD members who are interested to sign-up, you may send your application through any LBC branch. Just tell the branch associate to DISPATCH the documents to our address, it's absolutely FREE.
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Sep 12, 2007 at 09:39 AM
Ok noted thanks :)
Title: Re: myUSAmailbox.com.ph
Post by: pekspert on Sep 25, 2007 at 12:35 AM
For small or light weight items, it may be better to use JAC service but in case of heavier items myUSAmailbox is giving a very attractive rate. I will register & give it a try. :)

sige, once your item reaches you, share your story. id like to know the price of sending heavy stuff....papa-ship ka ba ng avreceiver?
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Sep 25, 2007 at 08:54 AM
Still waiting pa for the right item to buy. Probbaly it will be a BD player but that could take some time.  ;D
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 25, 2007 at 01:16 PM
How long will it take for the package to arrive to Mindanao if I choose Sea Cargo?
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 25, 2007 at 01:21 PM
For small or light weight items, it may be better to use JAC service but in case of heavier items myUSAmailbox is giving a very attractive rate. I will register & give it a try. :)

Even for heavy objects like AVR, JAC is cheaper pa rin by $50-$75, considering already the 10% discount given by MyUSAmailbox.ph and special rate given by JAC to pinoydvd members.   
Title: Re: myUSAmailbox.com.ph
Post by: glacierfrost on Sep 25, 2007 at 01:37 PM
Mura ang myusamailbox kung mabigat yung item na ipapadala. Plan ko magpadala ng item weighing 80ibs, sa usamailbox around $260 (sea) pero sa JAC $450 na. So may strength and weaknesses yung dalawang service. Depende na siguro sa needs ng customer kung saan magpapadala.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 25, 2007 at 01:46 PM
Mura ang myusamailbox kung mabigat yung item na ipapadala. Plan ko magpadala ng item weighing 80ibs, sa usamailbox around $260 (sea) pero sa JAC $450 na. So may strength and weaknesses yung dalawang service. Depende na siguro sa needs ng customer kung saan magpapadala.

By sea, definitely cheaper ang myusa but it may take months before the item will arrive..  ;D ;D ;D
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 26, 2007 at 11:10 AM
By sea, definitely cheaper ang myusa but it may take months before the item will arrive..  ;D ;D ;D

it takes 27-30 days to ship by ses and not months as you mentioned. If you're not in a rush, shipping by sea is definitely the way to go.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 26, 2007 at 11:20 AM
Mura ang myusamailbox kung mabigat yung item na ipapadala. Plan ko magpadala ng item weighing 80ibs, sa usamailbox around $260 (sea) pero sa JAC $450 na. So may strength and weaknesses yung dalawang service. Depende na siguro sa needs ng customer kung saan magpapadala.

shipping heavier items definitely costs less by sea because we don't have a weight limit for shipments through this channel. this is a good option for shipping items like speakers, receivers and the like.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 26, 2007 at 02:15 PM
it takes 27-30 days to ship by ses and not months as you mentioned. If you're not in a rush, shipping by sea is definitely the way to go.

I guess this is definitely the way to go for heavy gears... will consider this next time.. 27 - 30 days is acceptable.. its the same as when I order DVDs from amazon.. it usually takes 3 - 4 weeks for the items to arrive..  :) :) :)
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 26, 2007 at 03:33 PM
I guess this is definitely the way to go for heavy gears... will consider this next time.. 27 - 30 days is acceptable.. its the same as when I order DVDs from amazon.. it usually takes 3 - 4 weeks for the items to arrive..  :) :) :)

For air, it's 3-5 days from our US office to your doorstep.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 27, 2007 at 04:39 PM
I played around with the calculator and I noticed that with sea cargo, the determining factor with constant package size and weight, is the declared value.  With declared value of more than $100.00 for an item weighing 1 pound or 15 or 20 pounds, the increment in shipping cost is $10 for every $100.00 increase in declared value.  My question is: Can we put the declared value to $100.00 even if the item, say, cost $300.00, or you determine the declared value from the receipt of the item if for example the item came from Amazon?

Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 28, 2007 at 10:10 AM
I played around with the calculator and I noticed that with sea cargo, the determining factor with constant package size and weight, is the declared value.  With declared value of more than $100.00 for an item weighing 1 pound or 15 or 20 pounds, the increment in shipping cost is $10 for every $100.00 increase in declared value.  My question is: Can we put the declared value to $100.00 even if the item, say, cost $300.00, or you determine the declared value from the receipt of the item if for example the item came from Amazon?

Here's the answer to your question which can be found in the FAQ:

Q. Do I have to pay Customs Duties?
A. For your convenience, MYUSAMAILBOX partners will handle all of the customs procedures for free. You are however responsible for the payment of such duties which is included each time you have items shipped. So, make sure that you fully disclose the value of the packages that you will ship from the U.S. to the Philippines. This value could be retail price, wholesale price, or any other value you feel is reasonable. Please note that our responsibility is simply to put the value you indicate in the customs form. You are ultimately responsible for determining the value and MYUSAMAILBOX will not be responsible for any delays.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Sep 28, 2007 at 11:14 AM
Here's the answer to your question which can be found in the FAQ:

Q. Do I have to pay Customs Duties?
A. For your convenience, MYUSAMAILBOX partners will handle all of the customs procedures for free. You are however responsible for the payment of such duties which is included each time you have items shipped. So, make sure that you fully disclose the value of the packages that you will ship from the U.S. to the Philippines. This value could be retail price, wholesale price, or any other value you feel is reasonable. Please note that our responsibility is simply to put the value you indicate in the customs form. You are ultimately responsible for determining the value and MYUSAMAILBOX will not be responsible for any delays.


So dito may advantage ang JAC.  I don't have to pay any customs duties whatever the value of the item is.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Sep 28, 2007 at 11:32 AM
So dito may advantage ang JAC.  I don't have to pay any customs duties whatever the value of the item is.

we don't want to comment on this practice. on our part, all our packages go through regulated customs checks.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Oct 08, 2007 at 11:29 AM
We received your application and hope that you use the service soon.

Also, to all the other PDVD members who are interested to sign-up, you may send your application through any LBC branch. Just tell the branch associate to DISPATCH the documents to our address, it's absolutely FREE.

Tried to send the application form through an LBC branch here in Davao City but they wouldn't send/dispatch the documents to your address as they haven't received any memo from the head office.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Oct 09, 2007 at 11:07 AM
Tried to send the application form through an LBC branch here in Davao City but they wouldn't send/dispatch the documents to your address as they haven't received any memo from the head office.

sorry about the incident. please ask them to call our head office at 852-3360 and ask for Eric Vitug or Donna Dizon if you still encounter this issue. thanks.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Oct 26, 2007 at 12:26 PM
Great news! In line with Christmas shopping, we have lowered the price of Air Cargo shipping by as much as 50%. Hurry, offer good until December 31, 2007.
Title: Re: myUSAmailbox.com.ph
Post by: pchin on Oct 26, 2007 at 02:23 PM
That's great news  ;)
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Oct 26, 2007 at 02:25 PM
Great news! In line with Christmas shopping, we have lowered the price of Air Cargo shipping by as much as 50%. Hurry, offer good until December 31, 2007.

Good news!!! Coupled with Christmas offerings this is gonna be a MERRY CHRISTMAS indeed!!!!!!!!!!!   ;D ;D ;D
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Oct 30, 2007 at 10:47 AM
Please check our site now as the new rates have been uploaded. Happy shopping!
Title: Re: myUSAmailbox.com.ph
Post by: Garuda on Nov 01, 2007 at 01:43 PM
I have just signed up on your web site. I will be ordering some things from Amazon.com soon and want to try your service. How do I get the size and weight of the box Amazon will use?
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Nov 05, 2007 at 01:19 PM
I have just signed up on your web site. I will be ordering some things from Amazon.com soon and want to try your service. How do I get the size and weight of the box Amazon will use?

you can check it in the specs of the item you will order. if not, then we suggest to just e-mail amazon directly.
Title: Re: myUSAmailbox.com.ph
Post by: dmaximus on Nov 14, 2007 at 03:35 PM
Do you also ship stuff not bought online? :)
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Nov 16, 2007 at 10:14 AM
Do you also ship stuff not bought online? :)

Q. Can I shop offline?
A. You can shop via mail order catalog (especially with 1-800, 1-888, 1-887 numbers) merchants, whichever you prefer. Just have it delivered to your MYUSAMAILBOX address and we'll handle the rest for you.

Q. Can I use my address for something besides buying online? Can friends abroad send me stuff through my virtual address?
A. You can order via an online (internet shopping) or offline (calling up catalog stores and real "brick & mortar" vendor) to ship your merchandise to your MYUSAMAILBOX address. You may order from the usual mail-order catalogue or even receive packages from your friends as long as you have them ship/deliver your packages to your MYUSAMAILBOX address and fill out the Shipping Request Form found in the MYUSAMAILBOX web page.

For more info, please read the FAQ at myUSAmailbox.com.ph (http://myUSAmailbox.com.ph).

Title: Re: myUSAmailbox.com.ph
Post by: arncyn on Dec 31, 2007 at 08:47 PM
I'm interested in the service but I can't seem to log into your site. I keep receiving the "wrong username/password" error alert. The validation link sent to my email addy doesn't work, and when I asked the site to email me my password, inputting it didn't work either.
Title: Re: myUSAmailbox.com.ph
Post by: e e n $ y ! on Jan 12, 2008 at 06:23 AM
can you give a rough estimate on shipping fee / charges for a high chair please... TIA
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Jan 18, 2008 at 10:17 AM
hi arncyn and moviebuff,
sorr for the late reply as i didn't frequent this site for some time. you can get in touch with us by sending an e-mail via the myUSAmailbox web site.

arncyn - our site underwent some maintenance last month which might be the reason why you expwerienced this problem. anyway, these issues have already been resolved.

moviebuff - please go to the myusamailbox web stie and click on the PLACE SHIPMENT button on the menu where you can find a shipping rate calculator. please use that for quotation purposes. thanks.
Title: Re: myUSAmailbox.com.ph
Post by: e e n $ y ! on Jan 19, 2008 at 08:29 AM
^ thanks for the heads-up sir!
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Jan 31, 2008 at 10:26 AM
Great news! We now offer NEW LOW shipping rates for both AIR and SEA cargo.
PROMO: Get 10% off when you use your BPI Credit Card.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Jan 31, 2008 at 11:41 AM
How much ba standard Balikbayan box via sea or air cargo?
Title: Re: myUSAmailbox.com.ph
Post by: Moks007 on Jan 31, 2008 at 01:29 PM
Sounds cool, might check this out..
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Feb 04, 2008 at 01:42 PM
You will definitely find the new rates attractive. Also, we're planning to meet with the people from PinoyDVD to work out a promo for the members such as a 5 DVDs for $20 ais shipment. We're open to suggestions if you guys have any.
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Feb 04, 2008 at 01:50 PM
You will definitely find the new rates attractive. Also, we're planning to meet with the people from PinoyDVD to work out a promo for the members such as a 5 DVDs for $20 ais shipment. We're open to suggestions if you guys have any.

Maybe lower like $15.. including handling fee.. for 6 Blu-ray discs, I usually pay $16.00 (all in) using the other courier..  ;D ;D ;D
Title: Re: myUSAmailbox.com.ph
Post by: phobia on Feb 16, 2008 at 09:23 AM
Does myusamailbox offer a service where I could store all packages first then have them all put in 1 box and shipped after I give the confirmation from a specific day/month?
Title: Re: myUSAmailbox.com.ph
Post by: oReOsHaKe on Feb 16, 2008 at 10:13 AM
Does myusamailbox offer a service where I could store all packages first then have them all put in 1 box and shipped after I give the confirmation from a specific day/month?

I don't think so..  What you can do is have the items shipped to a relative then have your relative put the items in one box and have it shipped by either JAC or myUSAmailbox via sea cargo para mura.. For a balikbayan box, sea cargo is around $90.00 (for JAC).
Title: Re: myUSAmailbox.com.ph
Post by: marche on Feb 20, 2008 at 04:20 PM
Let me just tell you my experiences here at myUSAmailbox

If you dont know yet, myUSAmailbox is handled by eLBC direct, which is a sister company to LBC Express who handles the domestic courier service.
they have shipments out of their SFO office every friday
my first package arrived on a thursday
my second package arrived on a tuesday, several weeks after the first package

my first package did not make it on their friday shipout even if it arrived on a thursday, and their explanation was the person who was in charge in the SFO was overwhelmed and wasnt able to process all the packages. Thus, it waited another week in SFO which resulted in me getting the package 2 weeks later.

my second package did not make it also on their weekly shipout even if it arrived on a tuesday. The reason was that the SFO office did not include my box because it did not fit into their pallet on the airline. hence, it waited also for a week in their SFO office which resulted in me getting the package 2 weeks later.

I dont know if this is typical of myusamailbox customers, but let me just say that it seems that they have an iefficient system.

also,if they ship out every friday, it should arrive here (MNL) by sunday, and add customs clearance, it should have been with LBC by monday afternoon. But the manager of eLBC doesnt know if the package arrived in Manila, it is only by WED/THURSDAY (the week after the supposed friday shipout).

They then send an email billing (through Yespayments, the same payment processing of pinoydvd) which you pay using your credit card. then you receive your package by saturday.

several things that they should consider:
1) once their SFO office receives the package, they should IMMEDIATELY inform manila to INITIATE billing (and confirm the shippng weight of the item), this way there wouldnt be any delays later on.
2) do not bump off packages. Delays of a 1-2 days is acceptable, but a week is pushing it. <-- i think this is very important, as the alternative of just shipping it via AIR MAIL which takes about 2~3 weeks is present already
3) consider having the packages sent out immediately to owners once it arrives in MANILA. They should just create waybills and send it through LBC express rather than wait for all the packages to be sent on a saturday. This saves a lot of money for the company I imagine (consider Operations Reseach models especially in Vehicle Routing)
4) better communication.  they dont reply to emails, and sometimes its a little hard to track down the person who manages the myusamailbox (meeting, etc)

overall, their rates are attractive (coming around $4/lb for a minimum of 6 lbs shipment) door-to-door delivered by LBC express to your door. and if you can stomach their delays and inefficiencies, is a good alternative to johnnyair (who seems to be faster in bringing it to manila)
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Apr 24, 2008 at 01:33 PM
We would like to thank the PinoyDVD management for fixing our account as we encountered some technical issues for the past months which prevented us from responding to your posts. We are again open for inquiries regarding the myUSAmailbox service.
Title: Re: myUSAmailbox.com.ph
Post by: [email protected] on Apr 24, 2008 at 01:39 PM
Let me just tell you my experiences here at myUSAmailbox

If you dont know yet, myUSAmailbox is handled by eLBC direct, which is a sister company to LBC Express who handles the domestic courier service.
they have shipments out of their SFO office every friday
my first package arrived on a thursday
my second package arrived on a tuesday, several weeks after the first package

my first package did not make it on their friday shipout even if it arrived on a thursday, and their explanation was the person who was in charge in the SFO was overwhelmed and wasnt able to process all the packages. Thus, it waited another week in SFO which resulted in me getting the package 2 weeks later.

my second package did not make it also on their weekly shipout even if it arrived on a tuesday. The reason was that the SFO office did not include my box because it did not fit into their pallet on the airline. hence, it waited also for a week in their SFO office which resulted in me getting the package 2 weeks later.

I dont know if this is typical of myusamailbox customers, but let me just say that it seems that they have an iefficient system.

also,if they ship out every friday, it should arrive here (MNL) by sunday, and add customs clearance, it should have been with LBC by monday afternoon. But the manager of eLBC doesnt know if the package arrived in Manila, it is only by WED/THURSDAY (the week after the supposed friday shipout).

They then send an email billing (through Yespayments, the same payment processing of pinoydvd) which you pay using your credit card. then you receive your package by saturday.

several things that they should consider:
1) once their SFO office receives the package, they should IMMEDIATELY inform manila to INITIATE billing (and confirm the shippng weight of the item), this way there wouldnt be any delays later on.
2) do not bump off packages. Delays of a 1-2 days is acceptable, but a week is pushing it. <-- i think this is very important, as the alternative of just shipping it via AIR MAIL which takes about 2~3 weeks is present already
3) consider having the packages sent out immediately to owners once it arrives in MANILA. They should just create waybills and send it through LBC express rather than wait for all the packages to be sent on a saturday. This saves a lot of money for the company I imagine (consider Operations Reseach models especially in Vehicle Routing)
4) better communication.  they dont reply to emails, and sometimes its a little hard to track down the person who manages the myusamailbox (meeting, etc)

overall, their rates are attractive (coming around $4/lb for a minimum of 6 lbs shipment) door-to-door delivered by LBC express to your door. and if you can stomach their delays and inefficiencies, is a good alternative to johnnyair (who seems to be faster in bringing it to manila)

Thank you for your comments and rest assured that we have taken into account the valid and relevant points you have outlined in your post in line with our company's effort to continuously improve customer service.