I would just like to air my disgust and disappointment with
Cosmotech. Last June 9, I went to their shop at Festival Mall, Alabang and saw they were selling theater seats which were perfect for my HT. The price was very reasonable so I inquired how long would it take if I ordered 4 pairs from them. They told me it would take 30-45 days (arriving sometime between July 10-25) coz the seats would still be coming from Korea. I had 2nd thoughts in buying because of the length of time from ordering until the delivery of the goods. Patience is not one of my good virtues. They also told me that I need to give a 50% downpayment for the seats that I will order and they will only accept in cash. Credit cards aren't honored. On the next day, I decided to order from them and paid them the 50% downpayment in cash. I even posted here in Pinoydvd the theater seats that I was ordering and that good things come to those that wait.
Last July 10 (the 30th day since I ordered), I was already following up if the seats have arrived already. They told me that they would update me of the status of the shipment. So I waited and let the days pass. Last Monday July 21(41st day since I ordered), I received a text message from Evelyn of Cosmotech that they will see if the shipment has arrived already. You just can't imagine my excitement after receiving a text message knowing that I have waited that long and would be expecting that they will be delivering the seats this week. Yesterday which is the 24th (the 44th day since I ordered), I called up Cosmotech and followed up the delivery of the seats. To my dismay, Evelyn told me that the container van containing my seats are still in Korea and hasn't shipped yet! They had the reason that the van cannot be shipped coz they are waiting to fill it up with other goods before they can ship. Sayang daw kasi ang space! You just can't imagine how disappointed I was with them without even telling me earlier about this. They put my hopes too high and I waited! I really blew my top and vented out my frustrations with the company to Evelyn. So I just asked her how long will I still wait. They told me 3-4 weeks more!!!
Man that really pissed me off and I just ranted the whole time on the phone on how unprofessional they are, etc, etc. I wanted my money back and they told me that the order was placed already and mahirap na daw magcancel kasi nakapack na sa container van yung seats. I told Evelyn that I wanted to speak to her boss (a certain Leo Sto. Tomas) about it. She told me that she cannot give me his number coz
baka magulat kung bigla akong tumawag so she asked me if it's ok if she will just give my number to her boss so he can call me up. I waited the whole day for the call and that guy never called.
Now, I am contemplating on getting back my money and just order seats somewhere else or just wait for 3-4 freaking weeks for their promised shipment to arrive. It was just so sad that I even posted that Cosmotech is a good and reliable company and realized that they are so unprofessional and do not keep their promises.
