Topic: The Seller/Brand Service (Pre - Post Sales Service) Thread

[TimSavvy]

I gave 2 x LG 17" Monitors to my sister and Mom.

Both eventually broke down (probably because of fluctuations).  They sent a technician the same day and repaired it in less than 30 mins the same day.

That influenced my recen 37" LCD upgrade (replacing my Samsung 32") in my room.

+2 (kse 2 yung naayos nila ng super bilis at halos walang downtime) To LG Phils!

[Nelson de Leon]

Sa 5 year old LG monitor ko, ok din ang service. very efficient sila. Have you tried the Samsung service? Nasira dati ang Samsung cp ko. Went to their service center sa ortigas. Kung pupunta kayo, magdala na kayo ng kape, banig at kulambo. 

Tips guys re receipts for warranty. Naging habit ko na yun mag-scan ng mga reciepts. Lalo na yun SM receipts kasi thermal paper lang. Then print na lang kung kailangan. Tinatanggap naman nila.

[TimSavvy]

Same experience sa Samsung Service Center @ Ortigas.

Ang taray pa nung kumausap na babae sa receiving station.
Parang ako pa ang binabayaran para kausapin sha.  
They need to train their people na they're in a "Customer Service" department mindset at hindi sila yung customer.  I asked the lady where's their parking space.  She said, "jan sa labas".  I asked her again, "sobrang hirap chumempo may lalabas and I had to wait over an hour just for an available slot."  She answered, "ganun talaga."  Grabeng customer service yan.

Over a week na, wala man lang feedback kung tatagal pa ang pag papagawa or what.

Aside from wala ng parking, ikaw pa ang kailangan mag follow up.

I called the Ortigas branch to ask if they do home service and how much.  I found out same price for carry in.  I told the lady on the phone na dapat pina home service ko kse aside from walang maparkingan sa area nila, ang hirap pang magbitbit ng monitor.

Sakit sa ulo ang Samsung Service Center.  To make matters worst, pinuntahan ko na kse hindi sila tumatawag o magtxt man lang regarding the status kung matagal pa or what.

Chaka ko lang nalaman na wala palang piyesa (T-Con Board) available locally and they may pay me (settlement siguro) if I can find the receipt.  Kung di pa ako pumunta, di ko pa malalaman na wala palang piyesa (T-Con Board) for my LA32R81 2-3y.o. LCD.

[heineken]

another bad rep to samsung service center. i sent last february 2010 my cp for repair & opted for refund but until now no more updates from them. btw, its only 2k cp thats why i let it go from them.

[Nelson de Leon]

Napaka stone age pa ng system ng Samsung. Wala silang file kung gray unit or local. They would ask for a receipt as a proof na local unit unlike sa Nokia na updated a ng record ng file.

[dave]

I have an LG LCD monitor from the US that broke.  I took it to a shop that did LG repairs, but they were unable to get the part to fix it, since it was a US model.  Just something to keep in mind.  I replaced it with a local Samsung T220 monitor.

[emcee]

So it means na sirain ang LG? Katakot naman.

[newwaveboy]

Had a very good experience with LG repair as well ...... some years back, the image on my 29" CRT TV showed major discoloration. 

I called the hotline number (the TV's warranty period already lapsed) listed on the sticker attached to the back of the TV .... a few days later, the LG repairman came with his bag of tools & TV parts.

The repairman showed me the busted part & repaired after around 2 hours .... total damage was P400 including merienda.

Beats having to argue over the phone with some repair crew & hauling that TV to the service center. 




 

[roy128]

mabilis talaga service ng lg, one day lang nandyan na agad sila


 
 

[TimSavvy]

Bad trip ang Samsung.

My 2 yr old LA32R81's color became washed out.
After over a week, Samsung Service Center @ Ortigas asked for P5.2k for the T-Con board replacement.
After over a week, they called me to tell me that the part is unavailable na daw!!
They'd pay me some sort of compensation if I can still find the receipt.  The problem is I can't find it anymore.

Basura na agad ang 2 yr old Samsung HDTV?

[nsp]

ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?

[emcee]

ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?

Sakin kasi kahit independent seller ko nakuha, nagissue sya delivery receipt and official receipt. Sabi naman din ng LG customer service, honored daw yun pati warranty card. Not sure lang sa iba.

[Nelson de Leon]

Bad trip ang Samsung.

My 2 yr old LA32R81's color became washed out.
After over a week, Samsung Service Center @ Ortigas asked for P5.2k for the T-Con board replacement.
After over a week, they called me to tell me that the part is unavailable na daw!!
They'd pay me some sort of compensation if I can still find the receipt.  The problem is I can't find it anymore.

Basura na agad ang 2 yr old Samsung HDTV?

Para na ngang ganun...

ibig sabihin ba ang hinahanap ng mga service centers is the receipt and not the warranty card? so paano na yung mga independent sellers dito sa pdvd, sulit, and tpc na hindi authorized dealers. hindi sila i-se-service kasi they are only giving warranty cards and not official receipts?

Sa Samsung service center sa Ortigas, hinahanap nila yun receipt para malaman nila date of purchase. Baka wala silang database ng mga products nila.

[jambam]

I also had good experience LG service in general .. It started w/ our first LG appliance w/c was a washing machine i bought from duty free phils in the 1990's pa... and I could always relie on lg service when I had to ...

Last dec 2008 I bought an LG TV, barely used but laging nakasaksak sa ang plug ... unfortunately nagluko ng Jan 2010 ang Psu ...The original appointment was for around 6pm , but nadelay ng nadelay ang service pero pumunta pa rin kahit 11pm na ng gabi ...It was outside the 1 year warranty but the service was good enough to be considerate in covering it without charge..

[domoooo]

reading from the above posts opted me to buy a LG HDTV instead of Samsung series 5 this coming december (i do hope that LG's price will have marked down by then just like that of samsung's)

one question though, do they have home service in Laguna, Cabuyao area? 

[paolorenzo]

OT itong post ko kasi hindi LG LCD, but here's my LG experience.

  My 29" CRT broke down, and when I brought it to them (their HQ/Warehouse in Pasig), they said the picture tube needed replacing.  Repair cost quoted was 33k.  I asked them "Hmmm...  33k para i-repair ang 29" CRT.  30k para sa brand new 32" LCD nyo.  Pag-isipan ko muna ha."  Pulled out the unit, brought it to my neighborhood electronics shop.  They found 2 defective parts, and 1 took a few weeks to look for a replacement.  After about 3 weeks, my 29" CRT was alive again.  Total repair bill was under 3k.  I thought to myself, nakakahiya ang LG, hindi man lang nila alam ang sarili nilang produkto.  I vowed to myself never to buy another LG TV or monitor again.

  My pleasant LG experience is our 13cu inch 2-door ref.  We were looking for a big ref, and was eyeing the similar spec stainless model of Whirlpool (which was 29k).  Found the LG for just 19k, and being the cheap-skate that I was, bought it (and this was before the LG TV incident).  It was a very pleasant surprise.  The LG ref had great performance, and the veggie crisper had a great feature which really helped extend the veggies freshness.  This was probably 5-7 years ago, and the LG ref continues to work like new.

[newwaveboy]

OT itong post ko kasi hindi LG LCD, but here's my LG experience.

  My 29" CRT broke down, and when I brought it to them (their HQ/Warehouse in Pasig), they said the picture tube needed replacing.  Repair cost quoted was 33k.  I asked them "Hmmm...  33k para i-repair ang 29" CRT.  30k para sa brand new 32" LCD nyo.  Pag-isipan ko muna ha."  Pulled out the unit, brought it to my neighborhood electronics shop.  They found 2 defective parts, and 1 took a few weeks to look for a replacement.  After about 3 weeks, my 29" CRT was alive again.  Total repair bill was under 3k.  I thought to myself, nakakahiya ang LG, hindi man lang nila alam ang sarili nilang produkto.  I vowed to myself never to buy another LG TV or monitor again.

Sorry to hear 'bout the bad experience with your 29" CRT.

IMO it was bad luck that the technician who looked at your TV probably had other things to do, thus the poor or lack of assessment for your unit ...... teritoryo kasi nila eh. 

The LG technician who did home service for my 29" CRT did a good job in pinpointing the problem .... plus he had his own set of tools & parts for fixing common TV issues.   

That's why in applicable cases, it could be better to call for home service since they're obligated to do a good job ..... focused sila sa isang trabaho lang & hindi na nila teritoryo eh.     



 

[pao625™]

Great Service! thanks for sharing!

[heineken]

nag dedecode ba ang lg service ng HT to region free dvd?

[tamemot]

My LG 32 inch HD lcd tv which I bought last April 2010 also encountered the same problem. While we were watching a movie last week, the lower half of the monitor became distorted 'tas nagkaroon ng lines with different colors. I called their hotline number and the operator said they could send a technician the following day which was a Monday. When they arrived, they looked at the unit and concluded that the LCD module is busted. They said they'll come back and magrrequest sila nung parts na sira. I asked him how much ung module kung walang warranty and he said mga almost 27k. Mas mahal pa sa actual price nung binili kong unit. Then on a Wednesday, I got a call from LG again saying pupunta sila sa bahay. I guess he is one of the Senior technician and chineck kung module talaga ang kelangan palitan. Nung maconclude nya na tama yung first diagnosis nung technician nya, he said babalik sya pag ok na yung request for a new module. Then this morning, he called again saying if it's ok kung ngayon na nya gagawin yung lcd 'coz dala na nya yung replacement module. After 20minutes, my tv is as good as new literally coz bago na talaga yung LCD module. 

I would really like to commend the service done by LG, aside from being fast and efficient, magagalang yung mga technician nila. Also, i verified the price of the module dun sa Senior tech and he confirmed na mga around 27k nga ang price nya. Cheers to LG!!

[AC]

wow.. panalo pala sa service lg

another reason why to buy from lg philippines

[heineken]

^^
april 2010 is still under 1 year warranty. what happened

[carloloi16]

nice! this really made my decision to get the 42LD460.. thanks for sharing your personal experience with their great service guys!

[iAMhitek]

We all have bitter sweet experiences with our TVs during and after the warranty period. Please share yours so we, the readers of this forum, can have an idea as to which of the brands and models out there truly deserve our patronage. Let us hope that this thread will serve as a wake-up call to these suppliers, distributors and manufacturers that we, the customers, deserve more from our hard earned investment.
 
With your permission, let me start with one of my LCDs, a 2 ½ year old Sony KLV-32V300A LCD TV.
Two weeks after I bought this at Anson’s Landmark, depending on the watched material, we noticed 1 streak of whiter than normal horizontal line situated almost at the middle of the screen. Since I have several TVs and that Sony TV was seldom used, it took a month before I finally concluded that not only 1 line was present, but at least 3. I called up Sony Makati (although I know how to repair electronic gadgets, it is always recommended to use the warranty) and as agreed upon by us, an apologetic tech guy showed up the following day.  As usual, I had a very lengthy conversation with him to gather information as to how their products fair in terms of reliability and to emphasize to him that I AM KNOWLEDGEABLE with electronics. The unit needed servicing at their center which I agreed under the following conditions: had it delivered back to my place in 3 days after pull out and not a single scratch when returned, or I would make them replace it with a brand new unit since the TV was meant as a gift for my sister. Sony approved on my terms and true to their words, the TV was delivered back to me on time without a single scratch. During the time my LCD TV was at the service center, a Sony lady was constantly communicating to give me updates, so as the tech guy.  According to him, it was a firmware malfunction.

Kudos to Sony’s support, BUT NOT to their OVERPRICED products!!!!!!!!!!!

[wunder9]

LG tech service responds very quickly. They don't always know what they are doing but they are fast.

Panasonic on the other hand, you may or may not get your tv back on the same year you brought it to their service center.

[iiinas]

topic merged with one of same content.

[thenorthface]

any feedback with toshiba aftersales?

[JamesBond007]

Agree.  With many pdvd members buying LCDs/Plasmas, it will be good to continue sharing your experiences with after sales service, whether it is from the normal service centers or from Sight and Sounds or Listening Room.  Because all of them always promise that its going to be okey when something gets wrong with the unit you bought.

Keep sharing.  Thanks.

[iAMhitek]

Days before the warranty expired for my Samsung T220, I called up Samsung to report that my PC monitor got insects and dust inside the back panel inbetween the light diffuser sheet and backlight. Their tech guys were not aware of this problem. WHAT? I tried to explain to them that they google to see this issue is common among tech people. They promised to follow up on this but more than a year later since it was reported to Samsung, not a single word from them. BUTI nga kasi wala akong intention na pagawa ang monitor ko. Hindi nila alam ang problema baka lalo lang madagdagan pa ( ako na lang gagawa anytime this year at lalagyan ko ng stainless steel super fine wiremesh ang mga heat vents ).

[pao625™]

I have a 32 inch LG  HD LCD tv which I bought from Abenson last dec, 2009. Last week a line suddenly appeared on the lower right portion of the screen. As the line would not  go away I called the LG service hotline. Three days later a service man came to inspect the unit, which was a Saturday. They called me on my cel that the problem was the LCD module itself and would need to be replaced. They asked for the date of purchase, thereafter they told me the unit was still under warranty. They said they will try to come back sometime next week to replace the item. I expected them to come in at least a few days later.

Come Monday I was surprised to see them in the house with a replacement LCD panel in tow. In 25 mins they replaced the panel, tested it and they were off.

I write this to share the impeccable service experience I had with LG. That is what I call service. Unknown to LG we are in  the market for a new inverter Aircon and double door ref. LG was in the middle of the list. With the impressive service I got guess who got boosted to the top of the list.

Kudos also to Abenson Greenbelt. I asked for a copy of my receipt which I had lost. I expected a runaround. Instead a man named Joseph from the store got all my info and said he will try to get the reciept faxed to me in a week's time.

This is a far cry from the crappy customer service appliance distributors and stores used to give. So the next time some guy gives you crappy service tell one and all so that their corporate demise will come earlier than usual.

I write this to give the positive side of buying appliances and offer a lighter side on some negative feedbacks we often have to complain about.

Hi sir, may I ask what is the contact number for LG Service? I was playing earlier on my PS3 and a line just appeared on my LG HD tv.