First negative experience ko sa Shopee:
Bumili ako ng aircon deflector accessory galing sa isang seller from China. Nireceive yung item ng employee namin pero nung nakita ko, hindi properly sealed yung box tapos walang kasamang screws kaya hindi ko maassemble. Nag file ako ng refund request sa shopee within the alloted time pero dapat daw makipag usap daw ako sa seller so nakipag chat ako at hiningi yung photographic evidence na pinadala ko naman. After that, wala na silang reply tapos nakatanggap na lang ako ng email na dinispute ng seller yung return/refund request ko.
Hayz. P500 lang naman. Charge to experience na lang. Ecommerce has a long way to go dito sa PH.
Update: Nag offer ngayon lang yung seller ng discount voucher. Tanggapin ko na. Not worth my time itong issue na ito.
Hi Mr. Bungle,
Sorry to hear about your experience. I also experienced some of those "defective/wrong items" coming from China, sugal talaga actually e unless proven with many reviews/ratings na. That's why I only buy from reputable/highly-rated stores.
Based on my experience, this is what I do (I almost have a 100% refund rate, expert na ako)
If the item is defective, damaged, or wrong item upon receipt of package, I immediately take a photo of it (and bar code sticker if any) of the item and send a private message (with attached photo) immediately to the seller. And once they respond, I will kindly ask for a refund (be courteous, if not, they will get defensive). Most of them will accept your refund request naman immediately, especially the ones with high ratings (they don't want to tarnish their ratings).
In case they don't respond (within 1-3 days), or get defensive, or try to say an excuse, that's the time I press the return/refund button in the app and then email Shopee directly along with my complaint and picture evidence (dapat kita talaga ang damage/error). Yes it requires some effort/time in your part (lalo na kung matigas talaga ang seller), but usually Shopee in the end will force the seller to refund your money if they see that it's really not your fault.
Some sellers will try to offer you discount or say they will only return partial amount or require you to return the item. I always say NO and demand full refund since it is their fault naman. And I always say that I will not return the item (to the nearest Cebuana Lhullier branch yata), since the cost of petrol/gas will even be greater than the value of the product itself (Basta P500-less). So in the end, I almost always get full refund. Okay refunding system ni Shopee, mabilis sila magtransfer. Unlike sa Lazada, pahirapan minsan.
Please note that I do this not to take advantage, but only because it is my right as a buyer to get the right item that I paid for (I am very considerate to sellers who are very responsive and courteous).
I hope this helps for future purchases (and for other members).