Topic: Home Service for TVs

[gutierrez]

Need your help on our local policy on local TV home service and repairs.  My 6 month old Sony LED has a dead pixel and when I called Sony tech support they said that it will be covered by their warranty, however, my concern is that they would have to pull out the TV for further testing and repair, which would probably take a couple of days (maybe even longer).  I was under the impression that Sony's home service covers troubleshooting, repair and replacement at home, but it turns out that if something needs to be replaced, the TV will be pulled out.  I know that Samsung's home service is different (everything will be done at home), as well as other brands, so I'd just like to know if any of you have any experience with Sony's home service.

[esr101]

Same with Samsung din. I reported a dead pixel before. They went to my house. Check, pulled out the unit. After a week abenson's came and replaced the unit.

Sent from my SM-G935F using Tapatalk

[traveler69]

Based on my experience, Sony pulled out my panel. On the third day, they replaced the panel and kept their word about promised date of replacement. I had no complaints whatsoever.

With Sharp and Samsung, they first inspected my panels at home. I set the dates for inspection and they arrived as scheduled. No complaints, too.

[anya618]

Need your help on our local policy on local TV home service and repairs.  My 6 month old Sony LED has a dead pixel and when I called Sony tech support they said that it will be covered by their warranty, however, my concern is that they would have to pull out the TV for further testing and repair, which would probably take a couple of days (maybe even longer).  I was under the impression that Sony's home service covers troubleshooting, repair and replacement at home, but it turns out that if something needs to be replaced, the TV will be pulled out.  I know that Samsung's home service is different (everything will be done at home), as well as other brands, so I'd just like to know if any of you have any experience with Sony's home service policy.

naranasan ko na magpawarranty sa sony when i bought a 40" led full 6 yrs ago
pull out din ginawa nila (ang defect is sabog yung tunog ng tv speakers)
after a few days pag tawag ko to follow up ready na daw for pickup yung replacement kung saan ko binili yung tv

[Kier]

Sa experience ko with my 50" TCL tv, still under warranty, itinawag ko for check up dahil may slight brownish marks sa screen, pinuntahan ng technician after a week, ang diagnostic, dirty defuser. Kailangan daw ipull-out dahil kailangan daw sa clean room nila sa shop bubuksan. Inabot ng 1 month bago i-pull-out, after ng 2x a week ko na kaka-follow up sa call, fb message and email. And inabot ulit ng 1 month bago maibalik saakin, nalinis naman yung defuser, kaya lang nung ibinalik sakin, may 1 buhay na langgam na sandwich sa middle ng lcd at nung screen na mapapansin mo na may tuldok sa screen kapag white ang background, at kapag nilapitan kong tignan, makikita mo talaga na langgam sya dahil sa mga paa nya, hehehe. After ilang araw nalilipat ng lugar yung langgam, that means na buhay nga yung langgam. Bilib din ako sa clean room nila, very clean nga talaga. Baka dun sila kumakain kaya may langgam dun sa clean room nila. Sa ngayon hindi ko na nakikita yung langgam sa screen, namatay na yata at naagnas na.

And ang nakakainis pa, ingat ingat tayo sa gamit natin, nung pull-out nila, pinagpilitan nilang sinaksak sa 40" na box yung 50" na tv ko. Alam nilang 50" ang pick upin nila, hindi sila nagdala ng box para sa tv ko. At ang kapal ng alikabok ng tv nung isinaoli sakin. Ibig sabihin, matagal ng naka tambak sa kanila yung tv bago nila binalik. Hindi man lang nilinisan bago ibalik sa customer.

Nakaka badtrip magpa service sa TCL.

[traveler69]

Sa experience ko with my 50" TCL tv, still under warranty, itinawag ko for check up dahil may slight brownish marks sa screen, pinuntahan ng technician after a week, ang diagnostic, dirty defuser. Kailangan daw ipull-out dahil kailangan daw sa clean room nila sa shop bubuksan. Inabot ng 1 month bago i-pull-out, after ng 2x a week ko na kaka-follow up sa call, fb message and email. And inabot ulit ng 1 month bago maibalik saakin, nalinis naman yung defuser, kaya lang nung ibinalik sakin, may 1 buhay na langgam na sandwich sa middle ng lcd at nung screen na mapapansin mo na may tuldok sa screen kapag white ang background, at kapag nilapitan kong tignan, makikita mo talaga na langgam sya dahil sa mga paa nya, hehehe. After ilang araw nalilipat ng lugar yung langgam, that means na buhay nga yung langgam. Bilib din ako sa clean room nila, very clean nga talaga. Baka dun sila kumakain kaya may langgam dun sa clean room nila. Sa ngayon hindi ko na nakikita yung langgam sa screen, namatay na yata at naagnas na.

And ang nakakainis pa, ingat ingat tayo sa gamit natin, nung pull-out nila, pinagpilitan nilang sinaksak sa 40" na box yung 50" na tv ko. Alam nilang 50" ang pick upin nila, hindi sila nagdala ng box para sa tv ko. At ang kapal ng alikabok ng tv nung isinaoli sakin. Ibig sabihin, matagal ng naka tambak sa kanila yung tv bago nila binalik. Hindi man lang nilinisan bago ibalik sa customer.

Nakaka badtrip magpa service sa TCL.

Did TCL Philippines ask for your feedback about quality of service?

My last tech service with Samsung went well. I also knew beforehand (because I inquired) that they would disassemble the panel at home so I made sure I was around on the scheduled date to "supervise" how the tech guys (there were 2) would handle my panel. In a well-lit place, I prepared a big table and covered it with a cloth thick enough to make sure the panel will not sustain scratches. The entire service lasted 45 minutes, including initial troubleshooting.

A day after the service, Samsung contacted me to give the tech guys a feedback. I gave them a positive response.

By the way, the Samsung tech guys told me they were trained by TESDA.

[Kier]

Hindi na tumawag TCL after ibalik sakin ang TV para humingi ng feedback. Nag note ako sa receiving copy ng papers ng nag deliver sakin and email TCL customer service sa negative experience ko sa kanila and regarding sa ant na naiwan sa loob ng screen, hoping na tatawag para warrantyhan yung trabaho nila at kunin ulit unit ko for back job, pero wala nang TCL na tumawag or nag contact sakin.