Topic: CD-R King Bad Policy

[JojoD818]

Bought again from SM Valenzuela yesterday. When I got there medyo madami tao, but when the sales clerks saw me they acknowledged my presence and said "Hi Kuya! Hindi mo yata kasama mga kids mo?".  "Tapusin ko lang sandali ito Kuya", she said while attending to another customer.

Then a group of teenagers came and were asking questions like "Miss, ano pinagkaiba nun 6 pesos at 8 pesos?", "Mas ok ba ang burn pag si Garfield kaysa kay Mickey Mouse?". 

I thought the clerks would be unruly but they respectfully replied, "Depende kasi sa writer nyo yan sir, minsan kahit na mahal yun blank na ginamit hindi maganda ang burn sa ibang writer".

Looks like this thread and many other threads from other forums have punched through CD-R King's management and taught their employees how to be polite and treat their customers. 

Or is it just this branch? 

[bumblebee]

Baka kc kasu-sweldo lang ng mga yun hehehe

Or baka dumating na yung 13th month.

[JojoD818]

Baka kc kasu-sweldo lang ng mga yun hehehe

Or baka dumating na yung 13th month.

Baka nga  . Pero I have asked my neighbors to "observe" the clerk's attitude and so far all is good naman.

Sana nga palagi na sila ganyan, kapag mabait sila for sure yun mga customers hindi na magwawala sa gigil. 

[budgijie]

A question for those victimized by the "Bad Policy". Do you still buy from CD-R King? If so, why? I generally blacklist companies from my life if they wrong me.

CD-R King lang kasi nagbebenta ng cd for as low as 8 pesos.

[snapy]

CD-R King lang kasi nagbebenta ng cd for as low as 8 pesos.

ah eh di po ... ako nagbebenta ng blank cd for 7 per piece
may iba pang stores dyan can sell low prices..

[snapy]

Bought again from SM Valenzuela yesterday. When I got there medyo madami tao, but when the sales clerks saw me they acknowledged my presence and said "Hi Kuya! Hindi mo yata kasama mga kids mo?".  "Tapusin ko lang sandali ito Kuya", she said while attending to another customer.

Then a group of teenagers came and were asking questions like "Miss, ano pinagkaiba nun 6 pesos at 8 pesos?", "Mas ok ba ang burn pag si Garfield kaysa kay Mickey Mouse?". 

I thought the clerks would be unruly but they respectfully replied, "Depende kasi sa writer nyo yan sir, minsan kahit na mahal yun blank na ginamit hindi maganda ang burn sa ibang writer".

Looks like this thread and many other threads from other forums have punched through CD-R King's management and taught their employees how to be polite and treat their customers. 

Or is it just this branch? 

e pano naman.. wla kasing porciento ung mga nagbebenta dyan.. dapat may 5% share cla sa sales..
and also observe other stols.. baka dyan nga lang sa branch na yan
or pinalitan na mga tao nila..

[JojoD818]

snapy,

the clerks there are still the ones posted since the mall opened last year (or 2 years ago, not sure).

mamya punta ako ulit to buy dvd-r and will see kung good/bad mood sila. 

musta na kaya customer relations sa ibang branch? 

[ADM202E]

The salesperson on SM BAcoor CDRKing somehow need to understand the meaning of good morals and right conduct. They seems to be pressured pagmadami na nakapila and the attitude is quite different? Tired maybe. Understandable.  But thats the nature of their business and thats how they profit.  The worst I saw is one of the attending personel is eating chippy while selling dvds and exchanging money to the customers, then dips back her finger to the chips straight to her mouth then holds the dvds and money again and again and again. Too bad, but she manage to wipe her fingers naman sa pants nya when selecting the dvds....hehehe. 

[Battousai]

Medyo OT, pero ang ganda ng "gold" Verbatim CD-Rs na nabili ko sa CD-R King. Parang yung "vinyl" yung feel ng taas nung CD-R, albeit gold sya.

[Blu-Ray]

Just got photo paper last week for P60 per pack to try lang. Sadly...out of 20 pcs, 15 ang defected. May mga uka uka ang surface...baka masira pa print head ko nito. So guys, u better check what ur buying ha b4 paying Wala daw sila warranty dito eh. Thou tried ko din P125 per pack nila and ok naman.

[Philander]

Is the Cash Invoice slip given by the CDRKing can be considered as Official Receipt? They are imposing EVAT.


Thanks.

[Philander]

Is the Cash Invoice slip given by the CDRKing can be considered as Official Receipt? They are imposing EVAT.


Thanks.

Anyone?

Thanks.

[ralfy]

I think it has to be labeled as an OR and should have TIN, etc.

[JojoD818]

lumipat na sa mas malaking stall yun branch sa sm valenzuela!  dami stocks parang sa moa branch nila.

mabait naman yun mga clerks, especially yun mga dati na pero yun mga bago medyo snobbish... 

[Dan]

I've bought stuff out of 5 different CD-R King outlets and there's definitely a consensus. All shop personnel from these different branches don't know what the hell they're selling. All they know is:

1. Stand behind counter.
2. Wait for customer to ask for item from shelf.
3. Get item from shelf.
4. Get money from customer.
5. Package item and distribute to customer. Give change to customer when applicable.

-Addendum-

1. Only one employee on duty per day. The rest can sit down and eat/gossip with each other during the entire shift.
2. Do not entertain questions from customers.

That's the CD-R King employee manual  Too bad great shops can't have great service.

[allanmandy]

OMB orders CD-R King to pay P1.5M for illegal importation

By Erwin Oliva
INQUIRER.net
First Posted 17:46:00 02/05/2008

MANILA, Philippines -- The Optical Media Board (OMB) has ordered CD-R King, one of the country’s biggest suppliers of optical media and related technology products, to pay P1.5 million in administrative penalties.

This was after the OMB, through the Bureau of Customs, found that the company was allegedly importing optical media discs without proper import permits from the agency, according to Cyrus Valenzuela, officer-in-charge of legal service division of OMB, in an interview.

The OMB sent its order Tuesday to CD-R King, informing them of their administrative violation of provisions of Republic Act 9239, or the Optical Media Act of 2003.

CD-R King is a registered company allowed by the OMB to import blank, rewritable optical discs. Valenzuela said that the OMB is also seeking the cancellation of the license of CD-R King to sell optical media in the country. CD-R King, however, still has a chance to appeal to OMB about the cancellation of its license, the government executive said.

The OMB has asked the CD-R King to produce a report of optical media discs they have brought into the country.

“They were ordered to give their inventory for the past three years The law requires them to maintain inventory of up to five years,” the government executive said.

The Bureau of Customs seized optical media discs on January 21 allegedly being imported by CD-R King, which OMB later found to be lacking proper import permits.

Coincidentally, OMB has recently conducted its “validation inspection” to verify a tip it received that the same company was using unlicensed software in its operations in the country.

“We were disappointed to find that CD-R King might be using pirated software in their operations,” said Atty. Rosendo Meneses, Executive Director of the Optical Media Board, in a separate interview.

OMB is now verifying the software inspected in CD-R King branches if they’re indeed legitimate software, the government executive said.

At least 20 agents of the OMB were sent to branches of CD-R King, namely SM Fairview, Park Square, MRT Ayala Station, Starmall, SM Marilao, Trinoma, SM Megamall and SM Valenzuela.

The OMB’s inspection sought to verify allegations that CD-R King was using pirated software, the agency said. This was also after they’ve conducted their own surveillance of the company.

Valenzuela said CD-R King is given until end of the week to show that they were not using any unlicensed software.

[pchin]

Oh man, this is a big blow for CD-R King. Tho they are the king but that doesn't mean they can simply get away from the law.

[JojoD818]

maybe prices of blank discs may go up...

[bachwitz]

I went to mrt and glorietta branch a few days ago and I noticed that they dont have dvd-rs and only a few more cd-rs. The people queueing is also a handful.

After reading this now I know why, But the king always finds ways around.  I remember a local distributor(?) filed a case against them. After shelling out a hefty fine, they were back in business when the smoke cleared.

[stickfighter]

It's sad, but that's the way it is here with the law...money talks!!!

[p.dividdy2]

tama papasakan lang ng pera ang bunganga ng taga omb tapos ang problema!
sana mga empleyado ng cdr ang inusisa nila para gumanda serbisyo ahahaha!

[barrid]

Hindi naman kaya mga walang alam ang salesperson nila kaya ganoon na lang sila ka-suplado para iwas sa tanong? 

[aj-x44]

out of stock na mga dvd rs nila d2 sa mall of asia, 1 brand nalang natira!

[JojoD818]

yun mga nagbabalak na mag venture into cdr and dvdr selling now is the time to setup shop! 

[Quitacet]

OMB orders CD-R King to pay P1.5M for illegal importation

By Erwin Oliva
INQUIRER.net
First Posted 17:46:00 02/05/2008

MANILA, Philippines -- The Optical Media Board (OMB) has ordered CD-R King, one of the country’s biggest suppliers of optical media and related technology products, to pay P1.5 million in administrative penalties.

This was after the OMB, through the Bureau of Customs, found that the company was allegedly importing optical media discs without proper import permits from the agency, according to Cyrus Valenzuela, officer-in-charge of legal service division of OMB, in an interview.

The OMB sent its order Tuesday to CD-R King, informing them of their administrative violation of provisions of Republic Act 9239, or the Optical Media Act of 2003.

CD-R King is a registered company allowed by the OMB to import blank, rewritable optical discs. Valenzuela said that the OMB is also seeking the cancellation of the license of CD-R King to sell optical media in the country. CD-R King, however, still has a chance to appeal to OMB about the cancellation of its license, the government executive said.

The OMB has asked the CD-R King to produce a report of optical media discs they have brought into the country.

“They were ordered to give their inventory for the past three years The law requires them to maintain inventory of up to five years,” the government executive said.

The Bureau of Customs seized optical media discs on January 21 allegedly being imported by CD-R King, which OMB later found to be lacking proper import permits.

Coincidentally, OMB has recently conducted its “validation inspection” to verify a tip it received that the same company was using unlicensed software in its operations in the country.

“We were disappointed to find that CD-R King might be using pirated software in their operations,” said Atty. Rosendo Meneses, Executive Director of the Optical Media Board, in a separate interview.

OMB is now verifying the software inspected in CD-R King branches if they’re indeed legitimate software, the government executive said.

At least 20 agents of the OMB were sent to branches of CD-R King, namely SM Fairview, Park Square, MRT Ayala Station, Starmall, SM Marilao, Trinoma, SM Megamall and SM Valenzuela.

The OMB’s inspection sought to verify allegations that CD-R King was using pirated software, the agency said. This was also after they’ve conducted their own surveillance of the company.

Valenzuela said CD-R King is given until end of the week to show that they were not using any unlicensed software.

I remember one article of Conrado De Quiros in the PDI, lambasting OMB (then chaired by Bong Revilla) for having pirated software installed on OMB computers.

[Nelson de Leon]

My letter via email to CDR King:

Greetings CDR King.

I am one of your regular customers of your products. Recently last December 29, 2013, i purchased an aroma diffuser from your Kenko brance at Ever Commonwealth QC, as a gift for my family. A photocopy of the sales invoice 40121 is attached. It ceased to function on January 19, 2014 so i brought it back on January 21, 2014 at the same outlet for repair. Also attached herein is service form control number 93008. Your tech crew gave me a call after a week and told me that there are no parts available so i waited another 2 weeks. Being said, i gave them a call and i was informed that there are still no parts available. I went back to your Ever Commonwealth branch and informed them of such. They said they will do their best to followup my repair problem. Again, after a few weeks of waiting, i went back a while ago to said branch and was informed that i have to wait for a replacement part to arrive. I told them that i cannot wait any longer. I requested for a change of item instead but was told that it is not possible.

Hence, i am writing to you this letter to tell you of such incident and to formally request your office for a change of item of similar value. I feel that 49 days of waiting time is sufficient for your company to repair said item. I am respectfully waiting for your immediate reply.

Nelson de Leon

[Nicadraus]

My letter via email to CDR King:

Greetings CDR King.

I am one of your regular customers of your products. Recently last December 29, 2013, i purchased an aroma diffuser from your Kenko brance at Ever Commonwealth QC, as a gift for my family. A photocopy of the sales invoice 40121 is attached. It ceased to function on January 19, 2014 so i brought it back on January 21, 2014 at the same outlet for repair. Also attached herein is service form control number 93008. Your tech crew gave me a call after a week and told me that there are no parts available so i waited another 2 weeks. Being said, i gave them a call and i was informed that there are still no parts available. I went back to your Ever Commonwealth branch and informed them of such. They said they will do their best to followup my repair problem. Again, after a few weeks of waiting, i went back a while ago to said branch and was informed that i have to wait for a replacement part to arrive. I told them that i cannot wait any longer. I requested for a change of item instead but was told that it is not possible.

Hence, i am writing to you this letter to tell you of such incident and to formally request your office for a change of item of similar value. I feel that 49 days of waiting time is sufficient for your company to repair said item. I am respectfully waiting for your immediate reply.

Nelson de Leon

You have been very patient with them already. They should have replaced your item if they didn't have the part(s) in the first place. I think it's about time to take some legal actions and let them pay for everything including your lawyer. I know it's such a small amount (of the item) but somebody has to do it to get their attention.

Pandaraya ang ginagawa nila sa consumers nila. Consumers (us) who made them an empire. Empire of many defective and disposable items.

[Nelson de Leon]

You have been very patient with them already. They should have replaced your item if they didn't have the part(s) in the first place. I think it's about time to take some legal actions and let them pay for everything including your lawyer. I know it's such a small amount (of the item) but somebody has to do it to get their attention.

Pandaraya ang ginagawa nila sa consumers nila. Consumers (us) who made them an empire. Empire of many defective and disposable items.

I will again try to give them an email tonight. Kapag walang reply, i will go to DTI muna. Thanks for reminding.

[Nelson de Leon]

Update:
Pinalitan na ng new unit yesterday. Working when we tested it. Pag-uwi sa bagay, kamukha din ng very first unit ko, its not working.

[oznola]

labo ah. im pretty sure you tested it thoroughly bago nyo tinanggap yung replacement. baka nag babahay lang sir. hehe