Author Topic: Back to the Future disc details (Read 51148 times)

jedivin · « **Reply #60 on:** Apr 29, 2003 at 08:26 PM »

i know someone who sent the discs but still hasn't receive his replacement yet

Mrs. T · « **Reply #61 on:** Apr 29, 2003 at 09:07 PM »

Still waiting for mine...

bunkieboy · « **Reply #62 on:** May 01, 2003 at 12:21 PM »

are the corrected boxed sets already available in the market or are they still selling the ones with kinks?

Mrs. T · « **Reply #63 on:** May 01, 2003 at 09:20 PM »

Quote from: bunkieboy on May 01, 2003 at 12:21 PM

are the corrected boxed sets already available in the market or are they still selling the ones with kinks?

A friend of mine received it as a gift for his b-day from his wife. Nabili daw noong wife niya sa BestBuy and it is the corrected version. It has that V2 printed on the bar code sticker...
I'm so mad since I'm still waiting for my corrected version. I should have just waited!

bunkieboy · « **Reply #64 on:** May 01, 2003 at 11:41 PM »

good thing i ran out of money buying other dvds then

.

thanks for info toti

ThePatriot · « **Reply #65 on:** May 02, 2003 at 06:24 AM »

will get this box set also (the corrected version) ...

THX1138 · « **Reply #66 on:** May 13, 2003 at 05:50 PM »

Yaaaaay!

I came home last week to find that my replacement BTTF DVDs finally arrived! As expected (i read the discussions in the overseas sites), they came in two clear jewel cases.

Yaaaaaay!

I came home last night to discover that they sent me a second set of the corrected discs! Talk about customer service.

Now i have three sets of Back to the Futre discs 2 & 3.

Atticus · « **Reply #67 on:** May 13, 2003 at 07:19 PM »

Up to when can we send out the discs to get the corrected versions? And do we have to send the receipt also?

sgc_wdi · « **Reply #68 on:** May 13, 2003 at 08:23 PM »

V2 na kaya binebenta sa Amazon, kasi I recently purchased from there, pero walang indication kung V2 na siya...

THX1138 · « **Reply #69 on:** May 14, 2003 at 04:28 PM »

Quote from: Atticus on May 13, 2003 at 07:19 PM

Up to when can we send out the discs to get the corrected versions? And do we have to send the receipt also?

I don't think there is a deadline.

No need for e receipt (like me since i got mine off Amazon).

However you may want to write to them first. I read on some message boards that for some overseas customers they waived the sending of the original discs (they just needed a serial number or something). You just need to write to their customer service center and explain your predicament. You see for US customers, Universal provided a free postage-paid mailer if you called this 1-800 number and they can't do this for foreign owners.

Atticus · « **Reply #70 on:** May 14, 2003 at 06:14 PM »

Do I need to be a US resident in order to get that free-postage? Because I might be going over there some time this year. As long as I use a US address, would that be OK? But I do hope they will send the replacement while I'm still there or else I'll be coming home empty handed.

rafgar · « **Reply #71 on:** May 14, 2003 at 06:35 PM »

I was able to order the BTTF Trilogy through Charbit last December. When I read that there was a glitch in the DVD transfer, I initially thought that returns from the US (together with receipt) would only be entertained. So, I thought that my boxed set would not be qualified for an exchange. I later learned that some of you were able to get an exchange even without sending the defective discs or proof of purchase back.

I know that there is an address to which you can write to through snail mail. However, does anyone know if there is an email address I can write to regarding inquiries concerning this matter? I would really appreciate it -- sending snail mail would take weeks, if not months, before one would be able to receive a reply from them.

Thanks!

rafgar

Mrs. T · « **Reply #72 on:** May 15, 2003 at 12:14 AM »

I sent in my defective copies back in February and still have not gotten the corrected ones yet.
So I just called Universal's Toll Free number to inquire. They apologized for the delay but can't give me any explanation for the delay. They said they will send me the corrected copies today for next day delivery service at their expense. So hoping I'll get em' tomorrow...

subtitle · « **Reply #73 on:** May 23, 2003 at 03:20 PM »

i have received my replacements in the mail today. will test it later once i get home. the good thing is i didn't have to send my old dvds back

for those here in the philippines who want the corrected version, read the faq here, specifically this part:

=======================================
***Replacements For International Customers with R1 Release:***
=======================================
Two options:

One you can just send your discs to the customer service center: Back to the Future DVD Returns, PO Box 224468, Dallas, Texas 75260. send the discs yourself to the above address, with the following info: Name, Full Mailing Address, Daytime Phone, Reason for Return (hah!). Package Discs up without the case, just discs 2 and 3 and no receipt is needed. Don't worry too much about protecting them for shipping, as Universal will be destroying the discs anyway.

Two, you can call or email Melissa McGee for Canadian returns. Some international customers have been able to get replacement discs without even returning their faulty ones via Melissa. Email [email protected] or call (866) 532-2202. Just write her a polite email/call and ask for instructions as an international customer and it's likely they'll just take your address and ship you new ones.

There does not appear to be a postage paid mailer program for international customers (like their is for US and Canada)- but many have gotten replacement discs by simply sending their faulty ones back to the Texas address and including their overseas shipping address and information.

rafgar · « **Reply #74 on:** May 23, 2003 at 06:30 PM »

Quote from: subtitle on May 23, 2003 at 03:20 PM

i have received my replacements in the mail today. will test it later once i get home. the good thing is i didn't have to send my old dvds back

for those here in the philippines who want the corrected version, read the faq here, specifically this part:

=======================================
***Replacements For International Customers with R1 Release:***
=======================================
Two options:

One you can just send your discs to the customer service center: Back to the Future DVD Returns, PO Box 224468, Dallas, Texas 75260. send the discs yourself to the above address, with the following info: Name, Full Mailing Address, Daytime Phone, Reason for Return (hah!). Package Discs up without the case, just discs 2 and 3 and no receipt is needed. Don't worry too much about protecting them for shipping, as Universal will be destroying the discs anyway.

Two, you can call or email Melissa McGee for Canadian returns. Some international customers have been able to get replacement discs without even returning their faulty ones via Melissa. Email [email protected] or call (866) 532-2202. Just write her a polite email/call and ask for instructions as an international customer and it's likely they'll just take your address and ship you new ones.

There does not appear to be a postage paid mailer program for international customers (like their is for US and Canada)- but many have gotten replacement discs by simply sending their faulty ones back to the Texas address and including their overseas shipping address and information.

Thanks a lot for the info. I just wrote an email to Melissa McGee and, hopefully, I'll be receiving a reply from her soon.

rafgar

Mrs. T · « **Reply #75 on:** May 24, 2003 at 12:30 AM »

I got my replacements/corrected discs last week. But I haven't watch it yet.
Maybe this weekend...

AICRAG · « **Reply #76 on:** May 28, 2003 at 04:08 PM »

Quote from: rafgar on May 23, 2003 at 06:30 PM

Thanks a lot for the info. I just wrote an email to Melissa McGee and, hopefully, I'll be receiving a reply from her soon.

rafgar

Got my reply from her....unfortunate for me....I bought it from amazon US....she only entertains or handle Canadian bought discs....so I was redirected to a US group which requires sending the "faulty" discs... hassle....

rafgar · « **Reply #77 on:** May 28, 2003 at 04:33 PM »

Got my reply from Melissa McGee, as follows:

Hi xxxxxx,

Thank you for your email.

We will most certainly replace your discs and as an international customer, we do not require your old discs. Please supply your mailing information and we will send you replacements within the next couple of weeks. Please note that this is for the widescreen Canadian version only (bilingual English and French packaging).

Best Regards,

Melissa McGee
Customer Service Co-ordinator
Universal/Alliance Atlantis Home Video
416-495-3485
[email protected]

Looking forward to receiving my replacement discs in the coming weeks/months.

rafgar

daigoro · « **Reply #78 on:** May 28, 2003 at 04:53 PM »

was looking at this thread since i was returning my jp1 dts to universal studios. well since she is a representative of Alliance Atlantis which is a Canadian manufacturer and licensee, i can see why they are not accept US r1s.

Mrs. T · « **Reply #79 on:** May 28, 2003 at 09:38 PM »

I was finally able to watch the corrected discs over the weekend and it is definitely worth the hassle of exchanging it.
But I guess if you're really not a die-hard BTTF fan and you're not looking for the errors/misframed scenes eh puwede na rin yoong dati.

Boo2 · « **Reply #80 on:** Jun 06, 2003 at 10:47 AM »

I received an email from Universal with the ff: message...

Hi Dennis,

I apologize as I see I missed your address the first time.

We will most certainly replace your discs and as an international
customer, we do not require your old discs. We will send you replacements
within the next couple of weeks. Please note that this is for the
widescreen Canadian version only (bilingual English and French packaging).

Best Regards,
Melissa McGee
Customer Service Co-ordinator
Universal/Alliance Atlantis Home Video
416-495-3485

This is what I call CUSTOMER SERVICE!!!

Mrs. T · « **Reply #81 on:** Jun 06, 2003 at 09:00 PM »

Hope you get your corrected discs soon Boo2!

DViant · « **Reply #82 on:** Jun 15, 2003 at 01:32 PM »

I'm planning to get the V2 of Back to the Future Box Set. Are there any problems with it? Glitches, pauses, etc? Is it worth getting?

Baluts · « **Reply #83 on:** Jun 16, 2003 at 01:47 AM »

hey its kinda late but can i still have my discs replaced even if i bought a R1 set here? anyone pls reply asap.

Mr. Hankey · « **Reply #84 on:** Jun 16, 2003 at 07:35 PM »

Quote from: luts on Jun 16, 2003 at 01:47 AM

hey its kinda late but can i still have my discs replaced even if i bought a R1 set here? anyone pls reply asap.

I'm based in Manila and bought my BTTF discs here, and I also got a similar letter about a month ago:

-----Original Message-----
From: McGee, Melissa
Sent: Thursday, May 29, 2003 12:23 PM
To: 'XXXXX'
Subject: RE: Back to the Future DVD Replacement

Hi XXXXX,

Thank you for supplying your mailing information.

We will most certainly replace your discs and as an international
customer, we do not require your old discs. We will send you
replacements within the next couple of weeks. Please note that this
is for the widescreen Canadian version only (bilingual English and
French packaging).

Best Regards,

Melissa McGee
Customer Service Co-ordinator
Universal/Alliance Atlantis Home Video
416-495-3485
[email protected]

As to whether the discs actually arrive... I'm waiting.

Let's see.

Mrs. T · « **Reply #85 on:** Jun 16, 2003 at 09:03 PM »

Quote from: Mr. Hankey on Jun 16, 2003 at 07:35 PM

As to whether the discs actually arrive... I'm waiting.

Let's see.

And I hope they won't make you wait for a long time like I did...

Baluts · « **Reply #86 on:** Jun 17, 2003 at 02:07 AM »

i got my reply from Melissa McGee and had the same msg as mr. hankey. My only question is what will i do next? obviously im going to reply but what will i write? only my adress here?

rafgar · « **Reply #87 on:** Jun 17, 2003 at 06:59 AM »

Quote from: luts on Jun 17, 2003 at 02:07 AM

i got my reply from Melissa McGee and had the same msg as mr. hankey. My only question is what will i do next? obviously im going to reply but what will i write? only my adress here?

Yes, you just have to send your mailing information (i.e., name and address). They will be sending a message confirming receipt of your information and informing you that they'll be sending the discs in a couple of weeks.

Judging from the other posts, I don't really expect the replacement discs to arrive soon. So, hintay na lang ako. Actually, there's no rush.

rafgar

Mrs. T · « **Reply #88 on:** Jun 17, 2003 at 09:10 PM »

Yup! I do hope that you guys get your replacement discs soon though...

MS · « **Reply #89 on:** Jun 18, 2003 at 03:53 AM »

I also received this e-mail...

"McGee, Melissa" <[email protected]> wrote:
Hi xxxxx,

Thank you for your email.

We will most certainly replace your discs and as an international customer, we do not require your old discs. We will send you replacements within the next couple of weeks. Please note that we are replacing the widescreen Canadian version only (bilingual English and French packaging).

In this case, we will send an entire new set as you require all three discs.

Best Regards,
Melissa McGee
Customer Service Co-ordinator
Universal/Alliance Atlantis Home Video
416-495-3485
[email protected]

But I requested for the 3 Discs

Sana dumating nga yung DVDs...