Topic: Fire at Araneta (Cubao) Post Office: What Happens to my online orders?

[patring]

Is there anyone here who claimed a package from Araneta Center P.O. today?  I heard in the news that there was a fire last night or early this morning I think.  No word on the damage though.

[Mr. Hankey]

Oh NO!

There go my "Endless Love" and "Caroline in the City" DVDs!

That's what I get for ordering "Caroline in the City."  I wonder if Amazon UK will replace fire damaged items?

Sana naman hindi na-damage... 

[patring]

Oh NO!

There go my "Endless Love" and "Caroline in the City" DVDs!

That's what I get for ordering "Caroline in the City."  I wonder if Amazon UK will replace fire damaged items?

Sana naman hindi na-damage... 

Mr. Hankey, I'm also hoping the same thing.  I have a package from yesasia that's my Christmas gift to my sister and I just received the notice when I got home this afternoon.  I'm not sure who's more worried, me because I don't want to see a $50 purchase go up in smoke or my sister who's been waiting for this since December.

[slowhand]

Just came back from Araneta QC PO. My shipment from amazon uk was damaged in the fire, among many other packages. I got the notice, dated Jan.18, on Jan.20. The only packages saved from the fire were those already assessed by customs...meaning those with value in excess of $50.

The good news -- note that this is theoretical at this point -- is that amazon shipments are insured. All we need to do is get a confirmation letter from the PO (transferred to the office near NIA near East Ave.), then send that to amazon, so they can ship a replacement. But they don't advise we go there this week as they're still sorting things out.

[Mr. Hankey]

Oh wow, thanks for the update.

My order was shipped on January 9th. Based on the average time my orders take, it's probably among those damaged, but I haven't received a postal notice yet. I'm hoping this was the rare case where the Amazon-UK delivery is taking its maximum delivery time.

But I doubt it... 

Will wait a few days before I try to trace my package.

**********

Edited to add:

ARGH! I just got my postal notice NOW. What's annoying is that it was dated January 16th, so had they been punctual in delivering it, my package would've been saved! 

[slowhand]

Ok, here's the good news. Email amazon right away and ask for a replacement. They will respond almost immediately to say they will send one right away.

The not-so-good news, for me anyway, is that the dvd that got damaged is no longer in their stock. So they just credited me with the amount.

[Mr. Hankey]

Passed by the Cubao Post Office this afternoon, "just in case." Yup, my package was also allegedly lost in the blaze. They said over 700 packages burned.

I sent an email to Amazon UK already. 

[Mr. Hankey]

What makes Amazon UK #1 in my book:

My replacement order with all burned items is already "Shipping Soon," barely four hours after I sent my email request for assistance on the matter.

Amazing. 

[Mr. Hankey]

And to end this story:

My replacement package arrived at my doorstep TODAY, three days after I reported the package burned.