As for the finality of the damaged CD player in question, we shall post its results in this web site, in layman's term....Moreover, we have not collected a single centavo from the user.....
You know, this thread is becoming to get ugly. Let's all relax.
Redkoji, you have to coordinate well with your dealer, Sights and Sounds. You mentioned that you have not collected a single centavo from me. You're right since Sights and Sounds collected 450,000 centavos (P4,500) before they can release the replacement unit. Also, they didn't give me the box and packaging. No problem.
Also, when I talked to Sights and Sounds, they said they only have 6 months warranty on parts, 12 months on labor for NAD. This was in fine print in their own warranty card which somehow overrides your 1 year limited warranty which you are claiming.
They said that my unit went over the 6 months warranty by a few days so I have to pay the P5,000 for parts. You said that I was still covered by warranty, but that I misused my unit by using inferior CD-Rs. You also mentioned that it was specifically caused when I was playing a CD-R and that an error happened, and that I let the error continue for a long period of time. I told you I have no recollection of such thing happening. Unless my cd player can talk and lie, I don't know how you were so sure of what caused the breakage.
Anyway, thank you since I am now enjoying the wonderful sound of my cd player again. If NAD International contacts you and they decide to shoulder the $80 for you, will I still be able to get a refund of my P4,500?
I understand your point. You want to keep your costs down so you can still be competitive with the smugglers. And I hope you understand our point that we want exceptional service like that in the U.S. for exceptional name brands like NAD.
As for Listening in Style, I have to agree that they give exceptional service. They made me replace my Dynaudio Audience 42 into a 52 no questions asked.
Also, with Samsung, my DLP TV had this very slight defect wherein I would see internal reflections during dark scenes. My TV was 3 months old and they replaced it with a brand new unit. They also gave me a service unit for a week since they ran out of stock of the DLP. After 1 year and 1 month, the color wheel in my DLP started to make noise. It was already after the 1 year warranty. Guess what? They replaced the mirror wheel and all internal fans for free! And it was after the warranty period. After that, I'm hooked to Samsung. I just bought a second TV for my kids and it's a Samsung.
I'm still hoping that NAD International assists you. Ms. Karen Pritchard sent me an e-mail that she forwarded my concern to the Sales Manager, Mr. John Tan.