Topic: Johnny Air

[RastaSega]

please quote shipping cost
https://www.bhphotovideo.com/c/product/1328142-REG/lenovo_80wk00fcus_15_6_ips_fhd_1920x1080.html

Packaging Info
Package Weight   9.0 lb
Box Dimensions (LxWxH)   18.8 x 14.8 x 4.8"

[email protected]

[azzileur]

Activating the thread...
Meron pa ba sa inyo gumagamit ng service nila?

[jeckjeck]

I have... get at least 2 packages a month... so far so good

[Conan]

I haven't used Johnny Air for a while since I would have Amazon ship my items direct to Manila. There are still a few things that they cannot ship direct however.

[azzileur]

Kung na-track nyo na delivered na sa kanila, after ilang days usually kayo ini-inform ng US office na may natanggap silang shipment?

[jeckjeck]

Kung na-track nyo na delivered na sa kanila, after ilang days usually kayo ini-inform ng US office na may natanggap silang shipment?

They don't proactively inform you when a package arrives at their US location. They inform you when the package arrives in Manila already.

What I do is I email their customer support to confirm if they indeed received my package.

[Conan]

They don't proactively inform you when a package arrives at their US location. They inform you when the package arrives in Manila already.

What I do is I email their customer support to confirm if they indeed received my package.

They have an online tracker at their web site.
http://tracker.johnnyairplus.com/

[Macmon]

I have been using JAC plus with Icebox (consolidation) usually once a month with Amazon purchases. Usually it arrives 2 weeks after. EXCEPT this last one after Amazon Prime Day, for some reason the 3 separate packages even it arrived 1 day apart. 2 of the packages was left behind while 1 package arrived a week after. But since it is in ICEBOX, I waited for the other 2 packages thus took around almost a month.
First time it happened, good thing I was not in a hurry, with the consolidation I just paid for the 2 lbs minimum.

[paolorenzo]

- Ordered Yeezy 350s from Yeezy Supply shipped to JAC
- Package arrived in Philippines and when I opened it, Nike women's sandals laman
- Reported it right away to JAC seeking for help in investigating what happened. I also reported it to adidas USA which runs Yeezy Supply.
- JAC response was very defensive right away stating they will investigate but already front loading a litany of excuses for themselves:
   1. They've always had issues with DHL FedEx - the US domestic shipper of YS
   2. The tape used to reseal the package was of a different width that they use at their offices ()
   3. It will be very difficult to check their CCTVs
   4. The pilferage/switch could have happened anywhere during the shipment
- My points were:
   1. Their own documents showed that they acknowledged receiving a package of the exact same weight that was indicated by Yeezy Supply DHL FedEx docs - the Nike sandals were not even 1/2 the weight on their documents - they explained this by saying DHL FedExgave the actual weight but theirs is "volumetric weight" although their documents just stated "weight" - and what a coincidence that the weight DHL had matched their "volumetric weight"
   2. My payment to them was also based on the weight they declared which again matched the DHL stated weight
   3. If it is true that they ALWAYS had issues with DHL FedExUS, then why no additional due diligence on their part when receiving DHL FedEx packages?

I was really just looking for some assistance from them to hopefully resolve the issue. I understood that the switch could have indeed happened at any point in the chain of custody. However, from the onset, I felt there was no willingness to help at all. They just ghosted me after a few days, not replying to emails or messages or phone calls. I had been an active user of JAC for several years up to that point. They were good, but if an issue comes up, don't expect anything from them.

I posted my experience with JAC on a my FB sneaker groups and I got messaged by a handful of other members who had a similar if not the exact experience with them. None of them were also resolved. There was one member whose issue got addressed, but only after several months and after the guy - according to him - lawyered up.

This happened around October last year

EDIT: Checked my emails and correction, US shipper was FedEx not DHL

cross posting @jeckjeck 's feedback on JAC here on this thread, with his permission of course.

Meron tayo member dito who is JAC's marketing manager.  Shame on JAC!

I have personally stopped using JAC since learning of jeckjeck's issue last year.  And I've stopped recommending them to others na rin.  Ayusin muna nila itong gulo with jeckjeck.

[bogart.2006]

cross posting @jeckjeck 's feedback on JAC here on this thread, with his permission of course.

Meron tayo member dito who is JAC's marketing manager.  Shame on JAC!

I have personally stopped using JAC since learning of jeckjeck's issue last year.  And I've stopped recommending them to others na rin.  Ayusin muna nila itong gulo with jeckjeck.

I've stopped using JAC for a while. I've now moved to LBC Shippingcart kahit mahal. Ang maganda kasi, they take pictures of the item before they ship it para malinaw what you shopped and are expecting to receive. If dum pa lang sa US may problem na, then pwede kaagad raise sa seller. Although mabagal sila now because of the pandemic...

Anyone tried yung Kango?

Sent from my SM-G973F using Tapatalk

[jeckjeck]

I've stopped using JAC for a while. I've now moved to LBC Shippingcart kahit mahal. Ang maganda kasi, they take pictures of the item before they ship it para malinaw what you shopped and are expecting to receive. If dum pa lang sa US may problem na, then pwede kaagad raise sa seller. Although mabagal sila now because of the pandemic...

Anyone tried yung Kango?

Sent from my SM-G973F using Tapatalk

Agree... the pictures are an assurance and an early indicator kung may issue...

This is how "helpful" JAC was... in the very first official reply to me on my complaint/report to them, how can you say these 2 things in the very same email?

 "We are currently conducting an investigation." and "I may only conclude that JAC PLUS NY received the box already tampered."

Investigation yet there's a conclusion already.

[egzbuen]

Sad to hear these horror stories about JAC. In my case, I've had nothing but very good experience with them, except with the occasional delays such as during xmas season.

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[jaime4i]

Johnny air davao tumaas ang freight x3 opted to use Shipping Cart.