Sir Pentium
I have a query with regards to Cignal's policy.
I originally signed up with Cignal's Plan 1290. But changes in me and my wife's profession, we now are not able to maximize utilization of their service since our household now only gets to watch TV about 2 times in a week.
A called up the hotline to request for a downgrade to Plan 590 since I can't do a pretermination because it would be too costly. So upon request, the customer service rep processed the request after long persistence on telling me just to finish the 24 mos contract before downgrading the plan (kahit na sinabi ko nga na di namin namamaximize yung service
) but told me that its still pending approval.
After a couple of hours, I received a sms message from Cignal that my request was denied and that I have to finish the lock in period before I can apply for a downgrade despite willingness to pay the downgrade fee.
I was not resolved with the idea of them forcing their client with what would benefit themselves and disregard the concern of their clients.
Last 10/08 I decided to send Cignal an email again questioning their decision, with DTI copy furnished. I immediately got a call from Cignal rep but unfortunately the line was crappy so i asked the rep to just email me.
This was the response I got:
Thank you for taking our call.
We want to discuss to you that we will seek approval of your downgrade request but what we can offer you is one plan lower which 990.
Once granted, your monthly subscription will be P990 and one time charge of P1,000 for the downgrade fee on will reflect on the next bill.
Kindly keep your service request number for your reference: .
We will wait for your response if you’d agree with this option.
Sincerely yours,
Cignal Care
Again, I was being forced to just downgrade to 990 instead of 590 which i was requesting. Also, the downgrade fee as per my first call was 1500 contrary to the reps email which is 1000. Such inconsistency.
I replied back to reiterate my request was 590 and not 990 and never got a response from them again.
Is this really the way Cignal respond to their clients? By the way sir, I am located in Imus nga pala.
Thanks