Ey guys! Just read an article from mpcclub.com
Customers take stand against Xtreamer
Following our own dissatisfaction of Xtreamer's attitude towards clients and lacking support (or their attitude towards our criticism), it seems now also customers and one of their renown moderators are slowly but surely slapping the "enough is enough" statement around Xtreamer... and get suspended for it... What else is new you may say...? Exactly, nothing, but once again the Xtreamer community and brand shows it doesn't care less about your opinion as long as you buy the products and believe everything they say. This is such a shame as Xtreamer get's away with it while it keeps building upon those users that go for the cheap alternatives versus the real supported products...
The comments posted by a long time user of Xtreamer:
Dear Xtreamer company (and community members).
This is the time that a true customer says to you - Enough is enough.
Honestly, as a costumer, I feel disappointed about you - as company i've trusted, bought your products and recommended to many of my friends.
It looks like your agenda is to keep releasing new products instead of supporting and improving your previous ones as you wrote you'll do to your present costumers, who already paid for your previous products (old-promised SDK3 + Official JukeBox).
Last months you've released the Xtreamer Prodigy, Ultra and more new products instead of keep your basic promise to your costumers - the forsaken SDK3 firmware. You've talked about it for more than a year and didn't give us any new information about it since then. you can't hold your costumers forever. instead of give us true answers about the SDK3, you are closing any potential treads about it and don't have any REAL answers about it (as a beta/true release date).
As well the Jukebox got stuck forever "because it is a community project", and not really an official option as you still showing in your product specs website page.
I'm not blaming personally anyone of the moderators group for this awkward situation, but only the Xtreamer company itself is shooting it's own leg - the company is maybe too greedy instead of truly support us and stand behind their words. otherwise, i can't explain how in April 2011 we still don't know anything about the forsaken SDK3 and official Jukebox integration as we should know, while new products are on their way to the stores.
And today it cost the company by loosing a true community member - me - who says - once again - ENOUGH IS ENOUGH. Bad situation for both sides, but i can't accept it anymore.
Xtreamers reaction: "Banned!" and the whole team of moderators came around to tell everyone how wonderful they are and how wrong the customer is... We decided to break our own rules, and respond at Xtreamer...
You got my respect for standing up whilst everyone is defending a lie up here and saying it's ok to lie about half the product and plans as long as the product only costs €99 and 25 shipping + sidewinder... oh wait... that's €150 to get something properly and then we must load all kinds of open source tools to make things work properly which Xtreamer could not do and must accept it does what is stated on the box...
May I remind you, any official response on the site by those who represent Xtreamer is legally bonding!!?
You're more a moderator (in the true meaning of the word) and open source guy (in the true meaning) for standing up against this wrong attitude in favor of the customer... R.E.S.P.E.C.T!! Unfortunately it's a lost cause, people will protect their money income (paid open scene developers to promote Xtreamer and develop for them as so called open source) which Xtreamer probably funds with the money they save by not paying licenses or deliver support and then claim they are "cheaper"...
Wasn't it obvious from the start...?
Maybe people need to start looking at the responses of mods and officials and find the true Xtreamer spirit underneath the "why pay more"... Shut up or else... That's it!!
I wouldn't be surprised if "Xtreamer" becomes a synonym for "lying and manipulative" in the next vocabulary update. As long as those resellers out for a buck only and not at service towards customers keep selling Xtreamer products, Xtreamer remains flourishing and couldn't care less about the opinion or needs of you or me...
