im reviving this thread.. seems like may "hidden charges itong msb"
well so far ok naman sila, until.. IPAD came...
this is our conversation:
On Sat, Apr 10, 2010 at 11:07 AM, Waxx Tan <[email protected]> wrote:
hi, has any of your customers had an IPAD shipped thru msb? if yes how much does it cost? thank you.
johnny tan From: Customer Service <
[email protected]>
To: Waxx Tan <
[email protected]>
Sent: Sun, April 11, 2010 3:57:18 AM
Subject: Re: ipad shipping
Dear Johnny Tan,
Thank you for your email.
iPads are subject to 100% weight surcharge. Therefore, the average shipping weight of 3 lbs. is multiplied by 2, resulting to a total of 6 lbs. This is then multiplied by $8.50 per lb., resulting to a charge by air of $51.00. Add-on insurance is 4% of value in excess of $100.00.
Recent 64GB models with a shipping weight of 3 lbs., and a declared value of $700.00 amounted, $75.00.
Please note only 1 iPad is allowed per subscriber per shipment.
Please let us know if you need any additional information.
Sincerely,
MY-SHOPPINGBOX.COM
On Sat, Apr 10, 2010 at 7:19 PM, Waxx Tan <[email protected]> wrote:
can you please explain weight surcharge? are we talking about volume weight? because ipad's box is around 6lbs volume weight?
From: Customer Service <
[email protected]>
To: Waxx Tan <
[email protected]>
Sent: Sun, April 11, 2010 11:29:16 AM
Subject: Re: ipad shipping
Dear Johnny Tan
Thank you for your email.
The weight surcharge is based on its shipping weight, which is the higher of either the volume weight and the actual weight.
All the Ipads that we have received so far, are standard packed at 3 lbs., in a package measuring 11 x 10 x 4 inches for a volume weight of 2.65 lbs. The shipping weight therefore is 3 lbs.
This packing specification is standard to 16, 32 and 64 GB models, that we have received so far. Just the same, final shipping weight is determined by the weight and measure of each package as received.
Please let us know if you need any additional information.
Sincerely,
MY-SHOPPINGBOX.COM
Sun, April 11, 2010 11:40:42 AM
Re: ipad shipping
...
From:
Waxx Tan <[email protected]>
...
Add to Contacts
To: Customer Service <[email protected]>
i see, how come there is a weight surcharge of 100%? it is in my understanding that you only charge for actual weight or volume (whichever is higher) and no surcharges... as posted in your rate page:
Air Cargo Class 2 USD 8.50 per pound or fraction thereof
Goods classified under Air Cargo Class 2 , may include among others, cameras, desk top and notebook computers and accessories, computer and other electrical toys and games, scientific, medical and other precision instruments, electrical and mechanical spareparts, electrical instruments, tools, and electric ovens.
there was no mention of a surcharge in any of your pages, nor was it mentioned anywhere in your page that items are subject for surcharges. ive checked the terms and conditions and searched your whole website and there was no mention of a surcharge. in fact, that is why im inquiring of the surcharge because this is the first time i came across that term eversince i subscribed to msb.
im just surprised that all of a sudden there is a 'surcharge' coz i thought that there are no hidden charges for msb.bat ganun.. ibig sabihin pag hotcake ba ang item nila.. take advantage din sila? if ganun sila. ill bring the business back to jac nalang...
as of now their total revenue from my orders is around $400.. thats for shipping alone palang..
will wait for their reply