hindi naman yung airline ang naniningil sa paggamit ng automated lift kundi yung singaporean airport. ininform din naman bago pa man yung passenger about the fees kaso hindi nila pinansin. at tinutulungan yung passenger kaso ayaw niyang magpatulong. syempre para mamagnify yung isyu.
Resposibilidad ng airline yan, sila dapat mag bayad at hindi ang pasahero. Sa amerika mangyari yan the airline will be penalized for $27,500 by the US DOT.
RT ticket is the least CP can give especially that they do not offer out of pocket expenses. Wala rin kinalaman yung piso fare, dapat equal treatment sa pasahero.
As for the newspaper link about spillage, CB will be put in a very bad light in that article, the communication or negotation between a passenger and the airline must be private and not to be "spilled" in national newspaper.
May karapatan magwala ang pasahero especially if they paid a premuim, remember that not all passengers paid piso, lalo na kung frequent flyer sila. You also have to face the fact that these people are public figures and not a so so celebrities. Sa ibang airline, ina-isolate yang ganyang personalities, from politicians, celebrities etc. Pwede naman dalin sa office and dun gawin ang report, to protect na din the individual and the airline kasi paglabas ng airport bulong bulungan yan. At kapag ganyan ang passenger mo you normally give what they want kasi pag yan nag ingay sabit pa ang airline nyo. Ang problema, CP seems to have their own rule book and the people running it doesnt know anything about putting customer first before profit.
As for the space limitation issue, i think its more of a weight rather than space issue. Mas mabigat mas malakas sa gasolina kaya pinapantay sa ibang eroplano, advantage sa kanila but not on the customers. Wala naman sigurong may dalang balikbayan boxes dyan para mapuno ang cargo bin nila, boracay lang yan.
