Author Topic: Dead/Stuck Pixel on my Sony LCD (Read 3536 times)

valmejp17 · « **on:** Dec 09, 2012 at 09:25 PM »

Guys help. Napansin ko lang na may dead pixel itong LCD ko. I bought it last Nov. 30 lang (46BX450). Pag black yung color nung screen parang may tuldok na kulay red na nagaappear. Naexperience niyo na ba to? Help. Nakakadistract na e,..

cnn · « **Reply #1 on:** Dec 09, 2012 at 10:14 PM »

Check with your seller what their policy is on dead pixels... Some dealers will replace unit if there are 5 or more dead pixels...

But if you only have 1, I guess you'd have to negotiate with your dealer for a replacement...

TimSavvy · « **Reply #2 on:** Dec 10, 2012 at 12:45 AM »

^
IINM, there's a dead pixel tester (series of solid colors to help spot a dead pixel).
Did you conduct this first?

A red dot is certainly distracting in a black/dark scene.

Did SNS agree to replace your panel since it's only less than 30 days?

valmejp17 · « **Reply #3 on:** Dec 10, 2012 at 05:28 AM »

I bought it on Western not in SNS..

.. I called them and they game me a number to call to (Sony's service center). I never had the chance to talk to them since no one is answering. Hopefully my unit will be replaced.

anya618 · « **Reply #4 on:** Dec 10, 2012 at 07:51 AM »

Quote from: valmejp17 on Dec 10, 2012 at 05:28 AM

I bought it on Western not in SNS.... I called them and they game me a number to call to (Sony's service center). I never had the chance to talk to them since no one is answering. Hopefully my unit will be replaced.

nangyari din sakin yan pero speakers naman ang sira and less than 30 days since the tv was purchased. nagpickup sakin yung sony mismo and in less than a week pinalitan yung tv (for pickup sa store where i bought the tv)

oznola · « **Reply #5 on:** Dec 10, 2012 at 08:04 AM »

seems to be a common trend with Sony TV's lately. may isa din na may similar issue like yours. hope it gets addressed. do keep us posted sa developments.

valmejp17 · « **Reply #6 on:** Dec 10, 2012 at 04:40 PM »

Pupuntahan daw ng Sony sa thursday yung tv. I asked Western kung puwede ireplace since wala pa ngang 1 month yung tv. Sony service center daw magdedecide kung irereplace or aayusin lang..

oznola · « **Reply #7 on:** Dec 11, 2012 at 07:05 AM »

buti naman at kahit papaano mabilis. i think the recommendation or replacement will come from that tech that will be sent out to check it. kausapin mo na lang at sabihin mo mas preferred mo na mapalitan na lang ng bago.

let us now what happens ok?

the_w0rks · « **Reply #8 on:** Dec 11, 2012 at 09:36 AM »

tancha ko di irereplace yan.

may policy mga tv manufacturers na at least 3 deadpixels bago ireplace yung set. if 1 or 2 dead pixels lang, you're stuck with your tv.

oznola · « **Reply #9 on:** Dec 11, 2012 at 09:41 AM »

Quote from: the_w0rks on Dec 11, 2012 at 09:36 AM

tancha ko di irereplace yan. may policy mga tv manufacturers na at least 3 deadpixels bago ireplace yung set. if 1 or 2 dead pixels lang, you're stuck with your tv.

F such policy! gimme my money back! thats what they're gonna hear from me if they tell me that isht!

Quitacet · « **Reply #10 on:** Dec 11, 2012 at 03:11 PM »

8 dead pixels pa nga minsan ang nasa policy bago ireplace. they will say na a limited number of dead pixels are common in LCD... so on so forth.

BTW hindi yan dead pixel kung red. Stuck pixel yan.

A dead pixel is dead because it won't light up.

A stuck pixel is stuck at particular colors, in your case, red.

Pinakamahirap gamutin ay white stuck pixel.

baka makuha sa masahe. try mo irub in circular motion gently using a microfiber cloth

or

you can flash your screen with solid colors fast to try to force the pixel to display other colors, pero chances are maayos man bumabalik din later.

Tempter · « **Reply #11 on:** Dec 11, 2012 at 04:52 PM »

I had the same experience with Samsung, pero hindi TV, kundi LED Monitor. Isa lang ang stuck white pixel, pero pinalitan outright ng store. No questions asked. Vinerify lang ng tech nila kung meron nga, and true enough so outright.

oznola · « **Reply #12 on:** Dec 12, 2012 at 07:59 AM »

Quote from: Quitacet on Dec 11, 2012 at 03:11 PM

8 dead pixels pa nga minsan ang nasa policy bago ireplace. they will say na a limited number of dead pixels are common in LCD... so on so forth.

if there is such policy then dapat before purchase they show you and read to you or make you aware then may signed agreement that you understand that they have such policy otherwise parang outright na panlilinlang sa customer yun.

dapat bago bumili sabihin nila ang mga ganyang policy. di uubra sa akin ang ganyang mga policy na walang sense

Quitacet · « **Reply #13 on:** Dec 12, 2012 at 08:31 AM »

Quote from: oznola on Dec 12, 2012 at 07:59 AM

if there is such policy then dapat before purchase they show you and read to you or make you aware then may signed agreement that you understand that they have such policy otherwise parang outright na panlilinlang sa customer yun.

dapat bago bumili sabihin nila ang mga ganyang policy. di uubra sa akin ang ganyang mga policy na walang sense

I agree with you all the way.

BTW here's what's in the manual of a psp:

"Red, blue, or green spots (bright spots) or black spots (dark spots) may appear in certain locations on the LCD screen. The appearance of such spots is a NORMAL OCCURRENCE associated with LCD screens and NOT A SIGN OF MALFUNCTION. LCD screens are made using highly precise technology. However, a very small number of dark pixels or continuously lit pixels exist on each screen." (emphasis added)

and here's an old posting re Sony's LCD screens and tolerance and subjectivity for warranty/replacements relating to dead pixels:

http://www.behardware.com/art/imprimer/519/

valmejp17 · « **Reply #14 on:** Dec 12, 2012 at 03:26 PM »

pinull out na yung tv ko. Hay, kabago bago..

Stagea · « **Reply #15 on:** Dec 12, 2012 at 04:22 PM »

Quote from: Quitacet on Dec 12, 2012 at 08:31 AM

and here's an old posting re Sony's LCD screens and tolerance and subjectivity for warranty/replacements relating to dead pixels:

I agree. I have a Panny Plasma with a couple of dead pixels. I believe Panasonic sets upto 9 faulty pixels (6 near the edges and 3 in the middle) as within tolerance.

valmejp17 · « **Reply #16 on:** Dec 12, 2012 at 06:13 PM »

Thanks sa mga replies guys,.. dami ko natutunan. Sana palitan na din nila yung unit.. I'll update na lang kung ano na yung gagawin,.. repair or replace,.. haaaayyyy

hakudaten · « **Reply #17 on:** Dec 13, 2012 at 03:29 PM »

Sana nga palitan na lang nila.... but I agree with another info above, may occurence din na ganyan although ibang model naman EX330 na bago rin lang.

the_w0rks · « **Reply #18 on:** Dec 14, 2012 at 09:22 AM »

papalitan lang yung LCD nyan hindi yan papalitan ng bagong unit.

valmejp17 · « **Reply #19 on:** Dec 15, 2012 at 10:12 AM »

My tv was for replacement na sabi ng sony,..

so binigay muna nila yung unit namin para may gamitin kami bago ireplace,.. I'm really happy w/ their service. Ang babait pa nila when i visited them earlier..

They'll call me na lang kung pupunta na kami ng western to pick up the new unit.. Thanks Sony! Great service!!

Tempter · « **Reply #20 on:** Dec 15, 2012 at 10:20 AM »

Wow! That's great news!

valmejp17 · « **Reply #21 on:** Dec 15, 2012 at 10:26 AM »

yeah..

just like your monitor,.. basta ata samsung and sony e,.. ok ang service,..

Ang name ng service center ng sony dito is Solid Electronics Corporation (sa Marcos Highway). Thumbs up to you guys!..

oznola · « **Reply #22 on:** Dec 17, 2012 at 07:10 AM »

thats great news!

barrister · « **Reply #23 on:** Dec 17, 2012 at 11:18 AM »

Quote from: valmejp17 on Dec 15, 2012 at 10:12 AM

My tv was for replacement na sabi ng sony,.. so binigay muna nila yung unit namin para may gamitin kami bago ireplace,.. I'm really happy w/ their service. Ang babait pa nila when i visited them earlier.. They'll call me na lang kung pupunta na kami ng western to pick up the new unit.. Thanks Sony! Great service!!

Thanks for posting sir.

Very helpful yan dito kasi gusto naming malaman kung ano nga ba ang quality after sales service ng iba-ibang brands.

Hindi unusual ang dead/stuck pixels sir. Puwedeng mangyari yan sa kahit anong brand na TV.

valmejp17 · « **Reply #24 on:** Dec 20, 2012 at 08:54 PM »

I'll be picking up my new set tomorrow. Nasa Western na daw yung replacement. Sana wala nang dead/ stuck pixel yun....

xgh0st12x · « **Reply #25 on:** Dec 20, 2012 at 10:44 PM »

Congrats on getting it replaced! Kudos na rin to sony for the great after sales service.
Suggest na kilatisin mo nang maiigi yung bagong unit so that you wont have to go through the same experience. bring your own material if you need to.

oznola · « **Reply #26 on:** Dec 21, 2012 at 06:53 AM »

yay! just in time for christmas! congrats. this adds pogi points to Sony's customer service.