i guess the tv did not meet the expectation/s of the owner.
kanya kanya expectations lang siguro. sakin kasi at that price, even @ 1080p OK nako eh
Exactly this. 35k for a 65" 4k TV is definitely cheap if it has what you're looking. In my case though wala ung hinahanap kong upscaling, maayos at responsive na OS and UI, good quality build and after sales customer support.
Update dun sa return/refund process. 3 days after madeliver ung TV and ireport ko sa Abenson ung refund request ko, inapprove na nila earlier today. I was given 3 choices:
1) Full refund including shipping fee.
2) Exchange for a different appliance(not just TV) of the same price.
3) Upgrade to a different TV and deduct nlang ung 35k.
I went with the third option. I'm getting the 65" Samsung Q6FN. Dagdagan ko nlang ung kukulangin dun sa difference nung price nung TV minus the 35k na presyo ng Hitachi. The new TV is for delivery din tapos ung magdedeliver sila ndn ppickup netong Hitachi.
Overall, I am happy with Abenson's after sales support.