Nangyari na kinakatakutan ko sa aking Onkyo TX-NR3008.
http://www.avsforum.com/avs-vb/showthread.php?t=1339186Last night while watching Cars 2, screen suddenly turned blue. Receiver does not respond to anything from remote control commands, pressing power button, volume knob, inputs .... wala ayaw talaga!
Good thing I bought my item from Amazon.com
Amazon customer service is topnotch!!! They will cover the cost of repair or should I accept it, they are offering a refund of $75 plus $50 gift card that I can use anytime when purchasing an item sold by Amazon.
Galing ng Amazon! Sana ganito rin mga retailer sa Pilipinas!
Below is Amazon's CS response:Hello,
I'm sorry to hear that you received the defective item though the information was listed on the manufacturer's website.
At this point, I'd ask you to repair the item locally and write back to us with the amount. We'll refund you the amount.
Or if you're interested in keeping the item, I'd like to offer you a refund of $75.00. To accept this refund, let us know and we'll issue the refund to your credit card.
In case if you don't want to keep the item, you're welcome to return the item for full refund. Unfortunately, we won't be able to refund you the return shipping cost.
Please click on the link below and let us know which option you'd prefer so we can take care of it for you.
Please visit the following link to provide the information we requested:
http://www.amazon.com/contact-usI'm forwarding your message to the appropriate department--I know they'll want to hear about your experience. We'll consider your feedback as we plan further improvements.
Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.
I'm very sorry about all of this. I hope you'll consider this an isolated incident and give us another chance in the future.
I hope this solution works for you. We look forward to hearing from you soon.
I'm committed to providing world class customer service. Please tell me how I did by clicking the appropriate link below.
Did I solve your problem?
http://www.amazon.com/rsvp-y?c=cwaxydrv3409589724&q=snIf not, I'm very sorry. Please click the link below. You'll also have the opportunity to contact Amazon via phone for immediate help with this problem.
http://www.amazon.com/rsvp-n?c=cwaxydrv3409589724&q=snBest regards,
Syed R.
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
http://www.amazon.com/your-account