Author Topic: Superman: The Ultimate Collection/Christopher Reeve Collection/Donner Cut (Read 13601 times)

firewired · « **Reply #90 on:** Nov 25, 2006 at 01:11 PM »

Our copies are fine. If you purchased the R3 UC, Superman III contains all of the features missing from the R1. The isolated issue with R1 version probably occurred when Burbank sent the masters to the various factories that replicated the discs.

It's easy to tell: play your Superman III disc SE/UC and if you get the language selection menu, the Superman and Superman Returns trailers followed by the SE menu then you're fine.

seph1018 · « **Reply #91 on:** Nov 26, 2006 at 03:51 PM »

All I can say is...Thank God that I'm a cheapskate.

I guess we got the better end of the deal...

Mr. Hankey · « **Reply #92 on:** Nov 28, 2006 at 10:13 PM »

Official Statement from Warner (USA):

Bonus content was omitted from the "Superman III: Deluxe Edition" in the 14-disc "Superman Ultimate Collector's Edition." Furthermore, disc one of "Superman: The Movie - Four Disc Special Edition" did not include the Dolby Digital 2.0 mix. Neither disc is known to be physically defective in any way.

Warner Home Video wants to extend apologies to all of our loyal Superman fans who've waited so patiently for these great collections and has taken immediate steps to correct these errors with the intention of standing behind our product 100%.

Replacement discs can be obtained by calling: 800-553-6937 between the hours of 7 AM and 7 PM Pacific Standard Time. The exchange program applies only to purchases of the "Superman III: Deluxe Edition" in the "Superman Ultimate Collector's Edition" and to disc one of "Superman: The Movie - Four Disc Special Edition," available as a single title, as well as in "The Christopher Reeve Superman Collection" and in the "Superman Ultimate Collector's Edition."

DVD_Freak · « **Reply #93 on:** Nov 28, 2006 at 10:22 PM »

Somebody from Warner is getting fired over this....VP-Operations!

Koolkat · « **Reply #94 on:** Nov 28, 2006 at 10:54 PM »

One of the rare instances that I'm glad I bought the r3 version.

pioneer · « **Reply #95 on:** Nov 29, 2006 at 07:13 AM »

Ganyan kahusay mag spot ng errors ang ating PinoyDVD members. Keep it up guys.

dakeldani · « **Reply #96 on:** Nov 29, 2006 at 09:28 AM »

Did all of the guys that pre-ordered this on Amazon canceled theirs?

hemisphere · « **Reply #97 on:** Dec 03, 2006 at 11:26 PM »

I cancelled my R1 order after knowing that Warner US will only offer replacements to US and Canadian residents.

jojitv · « **Reply #98 on:** Dec 05, 2006 at 02:14 AM »

Good thing I cancelled my order.

otogi · « **Reply #99 on:** Dec 05, 2006 at 07:36 PM »

Quote from: Koolkat on Nov 28, 2006 at 10:54 PM

One of the rare instances that I'm glad I bought the r3 version.

yup yup. I'm glad too. Pre-order price is cheaper too

edgar23 · « **Reply #100 on:** Dec 11, 2006 at 12:37 AM »

Hi. May I know the difference between the R1 and R3 version? I checked the R3 version and it only says 13 discs while the R1 has 14 discs. What is missing in R3? The reason why I'm asking is because that's the only reason why im hesitant to buy the R3 version.

Any info will be greatly appreciated

Thanks

boredfilmmaker · « **Reply #101 on:** Dec 11, 2006 at 12:54 AM »

Quote from: edgar23 on Dec 11, 2006 at 12:37 AM

Hi. May I know the difference between the R1 and R3 version? I checked the R3 version and it only says 13 discs while the R1 has 14 discs. What is missing in R3? The reason why I'm asking is because that's the only reason why im hesitant to buy the R3 version.

Any info will be greatly appreciated

Thanks

The missing disc is the Video Diary of Brian Singer..

http://pinoydvd.com/board/index.php?topic=58119.msg636028#msg636028

baby · « **Reply #102 on:** Dec 11, 2006 at 08:04 AM »

My orders of superman collection was moved to Dec 14. I think they will replace all stocks of superman to the correct versions.

edgar23 · « **Reply #103 on:** Dec 11, 2006 at 11:22 AM »

Thanks for the info

dakeldani · « **Reply #104 on:** Dec 12, 2006 at 12:02 AM »

My order from Amazon just arrived, luckily the defects mentioned were not present......

RadicalDude · « **Reply #105 on:** Dec 12, 2006 at 07:37 AM »

dakeldani, when did you order yours? when was it shipped? just curious...

dakeldani · « **Reply #106 on:** Dec 12, 2006 at 10:04 PM »

Quote from: RadicalDude on Dec 12, 2006 at 07:37 AM

dakeldani, when did you order yours? when was it shipped? just curious...

pre-ordered last month and shipped december 1....

maybe just lucky...

RadicalDude · « **Reply #107 on:** Dec 13, 2006 at 07:44 AM »

If that's the case, then it's not true that all initial releases have defects.

Mr. Hankey · « **Reply #108 on:** Dec 13, 2006 at 08:55 AM »

Most of the online reports I've seen where the set was defective were in cases where the set shipped before the official R1 release date, November 28th. Warner was aware of the problem by then, and considering this set shipped out 3 days after the street date, it was probably already corrected.

Atticus · « **Reply #109 on:** Dec 13, 2006 at 08:58 AM »

So does this mean that it is now safe to order the R1 version from let's say Amazon?

baby · « **Reply #110 on:** Dec 13, 2006 at 12:59 PM »

Quote from: Atticus on Dec 13, 2006 at 08:58 AM

So does this mean that it is now safe to order the R1 version from let's say Amazon?

yes it's safe now. If it still have problems then return it to sender.

RadicalDude · « **Reply #111 on:** Dec 14, 2006 at 08:00 AM »

I was very upset last night when I opened my package for this. Alright, I did have the correct version of Superman I and III, what made me furious is that the disc "You Will Believe: The Cinematic Saga of Superman" is not included. What I got is duplicate copies of the 2nd disc of Superman Returns!!!

This is the first time I experienced this from a R1 boxed set. UNBELIEVABLE!!!

Munskie · « **Reply #112 on:** Dec 14, 2006 at 08:09 AM »

Quote from: RadicalDude on Dec 14, 2006 at 08:00 AM

I was very upset last night when I opened my package for this. Alright, I did have the correct version of Spuerman I and III, what made me furious is that the disc "You Will Believe: The Cinematic Saga of Superman" is not included. What I got is duplicate copies of the 2nd disc of Superman Returns!!!

This is the first time I experienced this from a R1 boxed set. UNBELIEVABLE!!!

unfortunate nga, pa refund mo sir......

DVD_Freak · « **Reply #113 on:** Dec 14, 2006 at 08:16 AM »

Quote from: RadicalDude on Dec 14, 2006 at 08:00 AM

I was very upset last night when I opened my package for this. Alright, I did have the correct version of Superman I and III, what made me furious is that the disc "You Will Believe: The Cinematic Saga of Superman" is not included. What I got is duplicate copies of the 2nd disc of Superman Returns!!!

This is the first time I experienced this from a R1 boxed set. UNBELIEVABLE!!!

Take a pic & send it via e-mail if you got it from Amazon. They'll refund it and you'll get to keep that set.

RadicalDude · « **Reply #114 on:** Dec 14, 2006 at 08:19 AM »

It's from Amazon. I already sent request for replacement this morning and what I got is the automated reply saying that I should contact Warner Home Video....

Mr. Hankey · « **Reply #115 on:** Dec 14, 2006 at 09:46 AM »

Use the report a problem function of the site and word your complaint strongly. Tell them this is a different problem from the Superman I/III issues, so it does not fall under the "report to Warner" standard reply they've been giving.

This has happened to me with Amazon in the past, where a boxed set contained a duplicate disc and as such, a missing one. Word your complaint such that you make it clear you just want one disc replaced, that way they'll know you're not someone who likes to take advantage of their customer service and get duplicates of titles despite their being intact (which happens a lot if you read some of the atrocious posts on these boards from people who even indirectly brag about doing it).

Mine was worded something like: "I DO NOT want a replacement set, I have no use for it and it will just add clutter to my home. I just want you to send me Disc 2. If you would like, I will send you back the duplicate Disc 3, then you can process my request after you've received it. I can send it by registered mail."

Their email told me they cannot send single disc replacements for boxed sets, and to just keep the incorrect set with their compliments and their apologies. When I received the replacement set, it was actually UNSEALED, and had a handwritten Post-It stuck on the top: "Opened for inspection purposes to confirm proper disc contents."

Let us know how it works out.

RadicalDude · « **Reply #116 on:** Dec 14, 2006 at 09:59 AM »

Thanks Mr. Hankey.

DVD_Freak · « **Reply #117 on:** Dec 14, 2006 at 10:38 AM »

Quote from: Mr. Hankey on Dec 14, 2006 at 09:46 AM

Use the report a problem function of the site and word your complaint strongly. Tell them this is a different problem from the Superman I/III issues, so it does not fall under the "report to Warner" standard reply they've been giving.

This has happened to me with Amazon in the past, where a boxed set contained a duplicate disc and as such, a missing one. Word your complaint such that you make it clear you just want one disc replaced, that way they'll know you're not someone who likes to take advantage of their customer service and get duplicates of titles despite their being intact (which happens a lot if you read some of the atrocious posts on these boards from people who even indirectly brag about doing it).

Mine was worded something like: "I DO NOT want a replacement set, I have no use for it and it will just add clutter to my home. I just want you to send me Disc 2. If you would like, I will send you back the duplicate Disc 3, then you can process my request after you've received it. I can send it by registered mail."

Their email told me they cannot send single disc replacements for boxed sets, and to just keep the incorrect set with their compliments and their apologies. When I received the replacement set, it was actually UNSEALED, and had a handwritten Post-It stuck on the top: "Opened for inspection purposes to confirm proper disc contents."

Let us know how it works out.

To add and emphasize my point earlier...take a pic showing the duplicate discs and send as attachment. At least nakikita nila na talagang doble.

RadicalDude · « **Reply #118 on:** Dec 15, 2006 at 08:05 AM »

Quote from: Mr. Hankey on Dec 14, 2006 at 09:46 AM

Use the report a problem function of the site and word your complaint strongly. Tell them this is a different problem from the Superman I/III issues, so it does not fall under the "report to Warner" standard reply they've been giving.

This has happened to me with Amazon in the past, where a boxed set contained a duplicate disc and as such, a missing one. Word your complaint such that you make it clear you just want one disc replaced, that way they'll know you're not someone who likes to take advantage of their customer service and get duplicates of titles despite their being intact (which happens a lot if you read some of the atrocious posts on these boards from people who even indirectly brag about doing it).

Mine was worded something like: "I DO NOT want a replacement set, I have no use for it and it will just add clutter to my home. I just want you to send me Disc 2. If you would like, I will send you back the duplicate Disc 3, then you can process my request after you've received it. I can send it by registered mail."

Their email told me they cannot send single disc replacements for boxed sets, and to just keep the incorrect set with their compliments and their apologies. When I received the replacement set, it was actually UNSEALED, and had a handwritten Post-It stuck on the top: "Opened for inspection purposes to confirm proper disc contents."

Let us know how it works out.

Just fyi. I did write them about the problem (attaching the pics also) but still, they insisted that for me to call Warner's hotline. Then I requested for a refund, and they replied for me to return the set before they'll do the refund. Oh well...

DVD_Freak · « **Reply #119 on:** Dec 15, 2006 at 08:13 AM »

Quote from: RadicalDude on Dec 15, 2006 at 08:05 AM

Just fyi. I did write them about the problem (attaching the pics also) but still, they insisted that for me to call Warner's hotline. Then I requested for a refund, and they replied for me to return the set before they'll do the refund. Oh well...

That was rather rude bro. First time I heard of Amazon's customer service that inefficient.