I bought a TV in SNS way back in 2009 a 42" panasonic plasma TV, under the impression that SNS had a great reputation when it comes to customer service and after sales support. I have no complaints when I bought the TV... good customer service, they delivered when they said they would, good price at the time. I had such a good experience I recommended SNS to my friends and family whenever I had a chance.
I recently had the opportunity to try out their ASAP program as I recently moved houses and needed to mount my TV in my new home.
http://www.mysightsnsounds.com/pages/asap/I texted Vic that i needed help re-installing my TV last week and he said "Sure" and that a tech will arrive at my place last Friday, May 20. I was happy that Vic's reply to my inquiry was prompt and positive.
I texted him again on Thursday just to inquire what time the tech was coming and he said to expect the tech guy to arrive at my place around 3pm. Again Vic's reply was prompt.
I waited all day Friday and no tech guy came... at around 4pm I texted Vic to ask him if his tech guy was still coming no reply... I texted at around 7pm again and still no reply.... and from then on, no word or communication from SNS. No apologies no rescheduling, nothing.
Which leaves me wondering what SNS' ASAP really stands for?