Author Topic: Cignal satellite cable (Read 920683 times)

TOY 01 · « **Reply #1020 on:** May 08, 2011 at 09:05 PM »

^ pag medyo malakas yun ulan nawawala talaga signal.

RustyXIII · « **Reply #1021 on:** May 10, 2011 at 03:51 PM »

Have any of you experienced having all your HD channels going out? Signal strength and quality is 0. But all my SD channels are fine. Signal strength around 170, but signal quality is 0.

The typhoon did not affect us, only some rains.

Armz316 · « **Reply #1022 on:** May 11, 2011 at 01:39 PM »

yup all my hd channels went out. but sd works fine. after the rain all hd channels came back on.

nato · « **Reply #1023 on:** May 11, 2011 at 08:37 PM »

kapag cloudy kahit di umuulan medyo may interruption pero saglit lang balik agad sa dati.

pentium4 · « **Reply #1024 on:** May 12, 2011 at 03:38 PM »

reposting from the other section:

No signal when it rains; is it common to Cignal?

it is not common to cignal...
it is common to ALL satellite broadcast TV using ku band and it is called RAIN FADE

also, it is not only when "raining" that it will lost signal.
you can categorize the rain level... you will lost signal only during HEAVY rain.
drizzle and normal rain would be okay as long as the satellite dish is properly tuned. (like last Sunday PPV)
another thing, thunder clouds has bigger impact due to cumulonimbus clouds, that is a wall of water up in the sky that can block satellite feed. that's why sometimes they lost signal before it rains, but when the rain start pouring broadcast resumes. We use that as indicator in less than 5 min. heavy rain will come.

it is worst to other satellite provider... why?
- they use smaller satellite dish diameter, cignal uses 75cm, other use 65cm /55cm
- they use a not so powerful satellite, Agila used to be the best satellite signal strength but it is already nearing end of life.

Bigger dish (6ft diameter) dish can solve rain fade?
Answer is NO, ku band is realy affected by rain fade
C band (freq) is the answer to rain fade, but it is not used by satellite tv providers. they use ku band.

fyi

Armz316 · « **Reply #1025 on:** May 12, 2011 at 08:40 PM »

Thanks a lot for the info Pentium4.

It's a big help to us consumers.

thebat · « **Reply #1026 on:** May 26, 2011 at 07:10 PM »

I saw the CIGNAL crew van around noontime today. I told them I have a pending application since the pre pacquiao fight but got no call from them. Ayun, 2pm nakabitan ako agad . Mas ok palang dumertso sa field crew para magpakabit instead of talking to CIGNAL reps (over the phone). I also got their personal cellphones para pag me service needed diretso na ako sa kanila (field crews).

After 2 days daw activation for my plan 1290. I hope this is all worth it!

pentium4 · « **Reply #1027 on:** May 27, 2011 at 05:30 AM »

haha! na hulidap...

actually mas mabilis nga yun on spot installation request.
good thing lax ang sched nila malamang kaya they accomodated your request, kasi pag loaded sila they will sched you also the next day.

tamang tama activation nyan for the Finals.

thebat · « **Reply #1028 on:** May 27, 2011 at 03:03 PM »

Yes in fact, nag hahanap pa sila ng makakabitan so mukhang hirap silang maka kota ngayon, buti nga!

Tanong ko lang: paano i-set yung CLOCK sa digibox?

darth_rye · « **Reply #1029 on:** May 27, 2011 at 03:56 PM »

Quote from: thebat on May 27, 2011 at 03:03 PM

Yes in fact, nag hahanap pa sila ng makakabitan so mukhang hirap silang maka kota ngayon, buti nga!

Tanong ko lang: paano i-set yung CLOCK sa digibox?

kapag activated na mag sync na ung clock.

pentium4 · « **Reply #1030 on:** May 27, 2011 at 04:10 PM »

@thebat: baka meron sila incentive pag mga instant install kaya ganun, tama si darth, mag sync yan once activated.

problem with the new HD unit is that we do not know if it is on standby mode or ON since the clock always shows.

thebat · « **Reply #1031 on:** May 27, 2011 at 04:32 PM »

Yes inamin nila na pag sila ang nakahanap ng customer sa kanila yung commission.

Thanks about the clock. Hopefully when I reach home naka activate na sya.

Servus · « **Reply #1032 on:** May 27, 2011 at 11:07 PM »

Quote from: pentium4 on May 27, 2011 at 04:10 PM

@thebat: baka meron sila incentive pag mga instant install kaya ganun, tama si darth, mag sync yan once activated.

problem with the new HD unit is that we do not know if it is on standby mode or ON since the clock always shows.

may orange led sya na naka-on pag standby. pero ang problem kahit naka standby sya, 20watts pa rin ang consumption while during normal operation around 24watts. parang useless din yong standby nya.

thebat · « **Reply #1033 on:** May 28, 2011 at 08:29 AM »

when I reached home around 9pm excited ako only to find out wala pang signal yung cignal ko. di pa activated. BUT, around 11pm I noticed na gumalaw yung clock at tumama na yung oras, ayun... meron na! And I was flabbergasted to see the HD channels!!! Ang ganda pala talaga! Palipat lipat na lang ako sa HD channels ayaw ko na manuod sa SD channels, hehe.

Btw, naging 10HD channels na ngayong umaga. +1 channel = net25/GEM HD, Iglesias HD channel in test brodcast. Ang linaw ah! Lampaso ang 2 and 7 sa Iglesia net station meron HD!

pentium4 · « **Reply #1034 on:** May 28, 2011 at 02:07 PM »

Nice!

saktong sakto para sa NBA Finals ah... HD on NBA Premium TV

thebat · « **Reply #1035 on:** May 28, 2011 at 02:31 PM »

Meron delay yung pag on ng digibox?

I always unplug the unit kse and whenever I plug it back I notice di consistent yung power button from stand by to on tapos me delay bago lumitaw yung clock at mag on yung unit? Why is that so?

pentium4 · « **Reply #1036 on:** May 28, 2011 at 04:18 PM »

like a computer... it has boot up sequence.

will take 2min. to initialize. I normally just leave it on standby for quick watching and unplug it overnight or when leaving the house.

but, i don't find it consuming lotsa power on stadny. I believe the standby power on manual is a typo error. could be just 2W not 20W as indicated.

Armz316 · « **Reply #1037 on:** May 28, 2011 at 04:53 PM »

Quote from: pentium4 on May 28, 2011 at 04:18 PM

like a computer... it has boot up sequence.

Sir just want to ask. is the volume on all HD channels loud? i tried to turn down the volume until it reahed zero. hence the sound still came out strong on my avr. i guess it' comes from there broadcast. Thanks.

Shakatak · « **Reply #1038 on:** May 28, 2011 at 05:19 PM »

Pag yung HDMI cable ang kinabit ko ayaw gumana

box - hdmi - AVR - hdmi - TV

pero nang ginamitan ng RCA connection instead na hdmi ayos naman... bakit ganun mga koyang?

Di si nababasa ng AVR at TV.

pentium4 · « **Reply #1039 on:** May 28, 2011 at 05:36 PM »

check your hdmi cable

try to direct connect hdmi to tv

check also setting on signal output if 720p or 1080i

minute · « **Reply #1040 on:** May 28, 2011 at 10:18 PM »

Hi! Yung mga SD channels ba ng cignal nauupscale sa cignal? Thanks!

Servus · « **Reply #1041 on:** May 29, 2011 at 08:41 AM »

Quote from: pentium4 on May 28, 2011 at 04:18 PM

like a computer... it has boot up sequence.

will take 2min. to initialize. I normally just leave it on standby for quick watching and unplug it overnight or when leaving the house.

but, i don't find it consuming lotsa power on stadny. I believe the standby power on manual is a typo error. could be just 2W not 20W as indicated.

the 20watts standby is not from the manual, i measured it with a wattmeter.

lncc63 · « **Reply #1042 on:** May 29, 2011 at 08:56 AM »

The HD box has an ethernet port at the back. Has anyone tried using this? Maybe it has a web interface.

pentium4 · « **Reply #1043 on:** May 29, 2011 at 01:13 PM »

ethernet port at the back is a future usage for IPTV. Internet Protocol TV is designed for MDU subscribers wherein satellite dish is not allowed for use. instead, they use LAN cable to distribute satellite signal. it is commonly used in Singapore wherein LAN cable is used for telephone, cable, internet using fiber optic technology.

I know for one condo ongoing construction that they are being designed to accomodate such technology.
I have seen one demo unit working in cignal office, dunno if it is still there. IPTV requires at least 2MBPS speed for a seamless connection.

@APJC: That is nice to know, but bad for the budget

lncc63 · « **Reply #1044 on:** May 29, 2011 at 03:26 PM »

Thanks Bro. So I guess there isn't much, if anything, to be had from connecting it to your LAN. Any idea why Cignal's rates are lower than Sky's? Actually I prefer cable, it seems more reliable. During the recent rains, our dish could not get a signal. Now my wife wants me to put rabbit ears on the TVs

.

pentium4 · « **Reply #1045 on:** May 30, 2011 at 05:29 AM »

IMHO, cignal rates are not lower. it is Sky that is charging too much on their subscription rates. remember that they always make sure they had the majority of the market to make a commanding position. when competition comes they simply buy them out like what happened to home cable and some provincial cable operators that they bought. it is again the monopoly thinking of Lopez group.

as for the lost signal during heavy rain, we simply tell our subscribers... what is 5-10minutes of appreciation of what the Lord has made?

enjoy the rain and sip some coffee with your loved ones. it is better than getting glued to your TV all the time.

Shakatak · « **Reply #1046 on:** May 30, 2011 at 02:42 PM »

Quote from: pentium4 on May 28, 2011 at 05:36 PM

check your hdmi cable

try to direct connect hdmi to tv

check also setting on signal output if 720p or 1080i

thanks koyang... i'll try it when i'm home... by checking and setting signal output. If direct hdmi to TV it works yung lang yung sound di siya ganun kalakas since malayo-layo ng kaunti yung viewing sidstance

Questor · « **Reply #1047 on:** May 31, 2011 at 12:43 PM »

Availed of plan P1290 and unit was installed last May 22. Up to this time -- after repeated calls to Cignal and the installer, and after repeated checks on the parameters (which are all okay) as well as numerous soft and hard boots, I still have only about 20 channels. No HD and no movie channels, whatsoever, when I'm supposed to be getting all 60-plus channels.
$:-\$ This is such a big disappointment!!!

pentium4 · « **Reply #1048 on:** May 31, 2011 at 07:00 PM »

I dont think cignal has 60+ channel?
or do you mean the HD channels from ch60 to 68?

that unit needs to be retracked or re activated.
try also to reset your unit., ask your installer how.

if still same, better have the unit re checked, especially if it is the new PACE unit.

Questor · « **Reply #1049 on:** Jun 01, 2011 at 06:51 AM »

Thanks Pentium. Today, the installer will be paying us a third visit. All of the missing channels which I never had from the very start (all HDs, all movie channels, ABC 5, GMA7, etc.) have the diagnostic message "not locked." and their signal test bars are both zero. The few channels that are NOT MISSING have "locked" diagnostic message and strong (182 and 80) test bars. The channel guide has the complete channel listing though.

If I remember it right, during the pointing of the satellite dish, only Channel 1 (Aksyon TV) was tested for signal strength. I don't remember Channel 5 (ironically, ABC 5 of the MVP conglomerate) being scanned for signal strength during the dish-pointing. When the installers came down from the rooftop, they were at a loss why there's no Channel 5 when even before activation and right after installation, Channels 1 and 5 should already be there. But no effort was made to re-point the dish to correct the "not locked" and zero signal test bars of Channel 5 as it was already dark by then.

I have a gut feeling that all the missing channels are grouped with Channel 5. Taking note that the system is dual band, I'd like to ask Sir. Pentium: Shouldn't it be standard operating procedure during installation to test both Channels 1 and 5 for signal lock and signal strength during dish-pointing? If it is correct that there are two channel groupings, I suspect that the group which includes the HD channels are more unforgiving of dish-pointing error, if such is the case.

As I've mentioned in my earlier post, I have gone through with all the resets, hard and soft boots many times already, as guided on phone by Cignal's call center agents and my installer. My account has already been activated and reactivated a number of times, but nothing has resolved the issue.

Anyway, whatever the problem may be (dish-pointing error, defective receiver or LNB or cable fault, etc) I just want to get ALL of the channels I am paying for, considering that I am tied to this contract for three years. Still, as a consumer, I can pre-terminate this without paying any penalty in the light of the other contracting party's failure to provide service as elucidated in the contract. I don't want to do that but I can't be paying P1,290 a month for free to air channels I can get with a rabbit antenna and a few foreign channels I already have with my existing cable.