August 10 update: TCL support ([email protected]) called and informed me that the replacement of my TV was approved. However, as my LED65A8US unit was already outdated, they are offering to have it replaced by an updated model that they have on stock, a 65P727. I would however need to pay additional charges for that updated model.
Does anybody have any idea/experience if this "updated" model is at least of equal functionality and value?
What was quite peculiarly mentioned in that call (but not noted on the email I requested to formally document the replacement offer) was that they would offer a 3 month warranty for the replacement unit. I don't clearly understand what they meant, but if it means the unit is only warrantied up to 3 months upon receipt, aren't I on the losing end as if my old unit were not defective, it is still warrantied up to the end of its 2nd year - which is January '22?
Also, I asked if getting a more expensive variant, even if I were to pay more was an option (thinking if I were to shell out cash, might as well try the QLED variants). The TCL support did not have any prepared answer, tantamount to a "no".
i got the similar call/offer last friday, 6aug, to get a replacement earlier. i was told that they are still seeking available stock to replace my 55a8us which will take about 2weeks. but if "i would accept" to pay ph3000.00 to get the 55p727 they can send it within a few days.
the 3 month warranty is an extension that is added to your original warranty expiry date. in your case it would be apr2022 (jan2022 + 3 mos).
i said i will wait for the 55a8us stock...for now
additionally found the 55p727 specs on a western appliance ad as follows:
55″ 4K 2D UHD Android AI TV
Super Narrow Bezel, Metal Texture Casing
Slim Design, Two Leg Stand; 4k 3840×2160
D-LED, Dolby Vision, Micro dimming, HDR10
MEMC 60Hz; Dolby audio + DAP, 2 Channel Speaker
Audio Only mode, Dolby Atmos; Android 11 OS, Google Play store
Google voice search, Google Assistant, Google Apps
Far-Field voice & AI-In, camera ready; 2GC DDR + 16GB Flash,CPU-A55*4 1.3Ghz
HDMI 2.1*1 HDMI 2.0*2, USB 3.0*1 USB 2.0*1, WIFI (2.4G +5G Dual-band), Bluetooth 5.0.
Dimension Cartoon: (DxWxH) 1400 × 150 × 875 mm Weight 11.5 kg