How come Sir Vic or E-Reply is very silent regarding my complain?
TAKE NOTE ….We as buyers should expect a “FAIR DEAL” if not the best deal from Appliance dealers. And we expect dealers to be TRANSPARENT at all times in all their dealings with their customers.
I would suggest that we go to any Authorized Samsung dealers and get ourselves a copy of SAMSUNG “Official LCD TV -PRICE LIST” and it is STATED VERY CLEARLY that “EVERY LCD TV COMES WITH FREE WALL MOUNT BRACKET, FREE INSTALLATION AND 3 MONTHS EXTENDED WARRANTY "…. It simply means SAMSUNG sells ALL their LCD TVs with FREE Wall Mount Bracket, Free installation by SAMSUNG personnel and total of 15 MONTHS Warranty on Parts and Labor !!!
If ever your appliance breaks down, it is the manufacturer who repairs your defective appliance and NOT the Dealer who sold you the appliance.
In this case with Sir Vic Chua ( E-Reply) of Sight and Sound, he offers to lower his selling price to that of his competitors but keep the “ free item to himself “ and sell it back to you as separate item and you are FOOLED !!!
HOPE FOR YOUR KIND UNDERSTANDINGI posted the price Samsung at LA32A450 + HTX30 at P41K. I did not say that the wall bracket is included.
That's true. Samsung TV promo comes with wall bracket. However, for this particular 32A450 model, we simply cannot match with other shops selling P41K. Maybe other shops were given privileged by Samsung with special arrangement. For us, we simply were not accommodated by Samsung.
The only way for us to compete with the same P41K is to negotiate with Samsung not to avail wall bracket. With bracket taken out from our cost price, we somehow able to adjust price to sell it at P41K.
Please be informed that Sights and Sounds is not here to deceive the public of any business transaction. Yes, we admit that 32A450 at P41K with wall bracket is selling at some chain stores. Though, this is offered, units are not readily available. Is this a one-time offer? We really don't know. Nevertheless, Sights and Sounds has units to offer. We offer alternative supply, which is without wall bracket. This is not deceiving. It is an outright telling you of what is on sale: 32a450 +htx30 at P42K. Please note also that we even posted our contact info for buyers to clarify everything before he buys the product.
Please also be informed that we sold quite a lot of 32A450 package this weekend. Many customers appreciate of what we have: the availability of stocks and price. And to be honest with you we have to discontinue this offer for now because we also run out of stock.
Also, there are simply some technical issues which we cannot address. The detection of dead pixels is one that we cannot completely provide you with solution. If dead pixels is visible, we will change your unit without question ask. (Please note that chain stores will tell you to refer your guaranty card or call manufacturing company for asssitance.) If pixels cannot be detected, we really suggest you down load a program to visualize all dead pixels. If we aks you to refer a software to detect dead pixels, we are not passing the back to tell you to resolve the issue on your own. We are simply telling you we cannot address the issue. Hope you don't take our suggestion at fault.
Finally, I really felt so grateful for many of you who believe in us. Yes, we will continue to guide you on 'techies' and 'value for money' buying. We feel that this is a forum. Service should come before sales. Instead of more power to Jeff or Vic, we say more power to PINOYDVD! We are one community. Let's support one another in right or wrong.