IMO Warner should do the following:
Customer have the option of getting their disc thru mail or pickup at ANY astro, odyssey etc branch
First, they have to coordinate/make a letter to all retail branches informing them of The Superman ultimate collection disc 1 exchange program.
Warner will make a HUGE notification in the respected retail outlet. By this I mean making a notice and put it on top of the warner dvd racks or near warner dvds. Something like this:
ATTENTION: There will be a Disc exchange program for The superman ultimate edition specifically disc one bec of blah blah blah..
2 options by the customer
Option 1 Thru mail
Customer have the option to just mail in their disc to warner, and get their disc also thru mail.
Registered Mail. Customer will keep their registered mail receipt from the post office and this will be used as a "future discount" parang coupon on their next Warner dvd purchase. Imo this should talaga be shouldered by Warner.
Option 2 pick up disc at any astro, oddysey branch etc.
Customer bring their set to any astro branch and give them disc one. Branch receives disc and get identification info from customer. List name at their master list. Give customer the replacement disc right then and there. Customer receives and sign master list. Master list and damaged disc forwarded to Warner by the branch.
To me this is the simplest and fastest. If they want to make it more complicated I dont know na. You would think something's up
.. Its taking too long. Dapat right now they already have notification at the branches for EVERYONE to know and to follow na the procedure if they cant decide yet what to do..Most impt is for people to know about this!!!!
Another option they can do is post the info about the disc exchange program first in all branches and for people to sign up muna and then those are forwarded to Warner. Parang preorder..Then customer picks up disc when notified. Im sure they might do this rather than my option 1 or 2 bec option 1 is too costly for them. Option 2 is they will say you don't know how many discs to allocate per branch. But I think they should have these options, especially option 1 thru mail for convenience, fast service and for people who don't have time to go back and forth to the branches, go thru traffic and pay for parking just for ONE disc.