I finally picked up my package yesterday, after days of calling, texting and emailing JAC Makati.
I am officially stopping use of JAC today (was thinking of purchasing more stuff for our home from US), unless they provide a better way for customers to track packages. Being the cheapest should not mean I need to endure a lousy customer service. I would rather pay extra just so I know where my stuff are conveniently.
Below what trasnpired before I was able to pick up my package:
- packages delivered November 20 and 23 to JAC New Jersey
- after checking the UPS tracking and saw it delivered, I emailed JAC New Jersey November 30 and asked if the package was indeed delivered or it's already on it's way to Philippines.
-got response from RAY LAI, the next day, asking for the UPS tracking number, I immediately emailed the tracking numbers...after that NO RESPONSE..
- December 2, I emailed Aura and Myla, attached the invoice and the tracking numbers and asked if they could give me an update as to where my package is....NO RESPONSE....
- December 7, I called JAC makati office, but after being passed around and put on hold for minutes, I dropped the call.
Called a certain Joel Yuga on his cellphone published in JAC site, his name was mentioned by one of those I talked to when I called JAC makati office. He asked me to text the details of my package and my name...right after that, I texted him the details....after that NO RESPONSE....
Late that afternoon, I texted Aura and she replied that there was delay in the shipments due to peak season and will check tomorrow, since my name was on the list....next day, NO WORD from anyone...
- December 9, I texted Aura again, since I saw postings here in pinoydvd that some packages delivered november 25 arrived in Manila, I asked if mine was included in that.....NO RESPONSE...
- December 10, morning, was already pissed, I called JAC Makati again and spoke to a certain Maan, she asked for my name and details of my package including the UPS tracking numbers, I gave all the info she needed and she said she will call me to check if the package is already ready for pickup....NOONE CALLED...
around 3:30 pm I texted for an update...NO RESPONSE
Around 4:30 pm, I called JAC office again and tried to look for Aura or Maan, both were out of office. A certain Erman asked me if I could call tomorrow, I said I will not and asked him if he could find someone who could check if my package is already for pickup. He was kind enough to do it for me and confirmed that the package was ready for pickup. I immediately left for JAC office since I was just in Philamlife and picked up my package from Erman. I asked when the package was delivered and he showed me the document that says it reached JAC office DECEMBER 7!!...not a single soul in JAC Makati called, texted or emailed me to inform that my package was already in JAC Makati office. totally pissed!!
I understand it's peak season and delays are indeed normal on these days but it's not a valid excuse for not responding to requests for updates. The stuff I purchased are not DVDs, those were important and pricey kitchen appliances I promised my mother for our new home.
The stuff I wrote above are the exact events, no exaggerations or changes were made...I have the logs in my cellphone and email to confirm all of these.
So now, JAC sucks for me.....I will check other forwarders for my next purchases and hopefully, get a better service....
